 Hey guys, my name is Wilson. Today we're going to be talking about how do you retain your all-star team. So many people ask me how do you retain your staff because the number one problem that food and beverage owners face is the turnover. Turnover of staff is super super unhealthy for a food and beverage restaurant because with food and beverage restaurants we're talking about always constantly go go go. It's a super high-paced environment and when it comes down to training we spend so much time and energy and money into training staff, chefs, what not and talent. Okay so today we're going to be talking about the top six secrets that I've learned throughout the years of doing food and beverage. I'm going to be sharing everything with you on how do you retain top talent because at the end of the day we spend so much time hiring for these talent we cannot afford to lose them. Make sure you guys stay till the end of the video because I'm going to be sharing a lot more resources with you otherwise let's dive right in. By the way if you have not checked out my previous video on how do you hire an all-star team make sure you guys check it out right now before you continue on this video on six steps on retaining your all-star talent. So let's dive right in guys. The number one way to be able to retain your all-star team is to make sure you pay them fairly and you schedule them fairly. A lot of times we penny pinch with our staff we pay them minimum wage mainly because we think that these guys are entry-level players and that's the reason why we don't treat them fairly we don't pay them according we don't even think about wanting to pay them a premium because we want my sheep out because we want to save cost because we want to make sure that we are profitable. A lot of times paying them fairly is super important in terms of retaining them because you need to understand on the other side of the table is another person another person that needs to be able to take care of their family another person that has bills to pay as well. So if you don't pay them fairly and if you just always penny pinch with them then you are definitely at a loss because the cost of hiring someone new is going to be much more than if you were to pay an additional dollar above minimum wage above market rate to take care of these people that itself allows you to be able to show them that you care about them show them that this place is a little bit different shows them that they are being treated equally and more and more so fairly in comparison to the rest of the market and the second thing is to make sure you schedule them properly in the industry of food and beverage scheduling is everything and what I mean by that is a lot of times if they do not get enough shifts then they cannot really afford to pay for their bills and if you only shift them based upon your needs and based upon what the the heavy traffic hours are then you're going to be able to lose a lot of talent because you don't give them enough shifts and because sometimes for example your managers that are doing the shifts and scheduling they may be playing favorites because this guy is not doesn't listen to them properly or their values just don't match and when they play favorites that's when you're going to lose a lot of power and you're going to lose a lot of talent because they don't think they're being treated fairly so make sure that you always audit your pay for your cut your your your staff and of course make sure that you audit their schedule if you're not the one that's making the schedule to make sure everyone has enough shifts to pay their bills because at then a day in one thing they have their bills to pay and on the other side they have people that they need to take care of as well the third type of way to retain your all-star team is professional development in the food and beverage industry this is definitely a very underrated thing to do because in food and beverage we always see our staff as being an entry-level staff and why it should be and why should we bother to develop them why should we spend hundreds if not thousands of dollars sending them to a conference marketing conference serving it right conference and to help them develop when turnover is so high that's precisely the reason why a lot of companies do not send them to professional development and that's why they don't retain staff and talent as well as we do when people and when staff feel like that they're learning they're going to be able to have much more ownership for this business and for this company because they're learning because they feel like they're a person of value after they come back from a conference from a personal and professional development course then they're going to have much more skills and much more to give much more value to be able to teach the team and as a result the whole company evolves and become a better organization and in turn they're going to provide much better service and much better value to you so at the end of the day when you are paying for their professional development it's not really paying for them it's paying for your company's involvement and betterment of your company which is the reason why you should always always invest in your staffing invest in their career and invest in their professional development this is the reason why we send one of our top guys and our top talent to different professional development courses and in turn every time they come back they bring in a new set of ideas for us a new set of marketing ideas and strategies and tactics which in turn we implement and in turn uplifts our revenue and this is all because of the fact that we're willing to be able to pay the price upfront and in turn what they feel like that they're learning if they feel like that they're making a positive effect and on the company as a whole then they have much more buying and when they have much more buying they're going to stay at your establishment much longer and this is the reason why I always always encourage my team to go on holidays goes on go go on trips at the expense of our timeline and what I mean by that is when my staff wants to go on a holiday I'll make sure that they have an added amount of time to go on their holidays to enjoy themselves to feel refreshed to feel recharged so that now they don't have this rage quit moment and every time they come back they feel it refreshed they feel like that they can give much more to the company because I truly care about their work-life balance because I want them to feel like that they have a break and that they have an opportunity to really recharge very importantly make sure you give them work-life balance the fourth way to retain your all-star team is by rewards and incentive and what I mean by that is yes you're going to be able to give them incentives and rewards based upon their performance and if you can create an environment of a friendly competition a positive competition environment that allows them to be able to have a certain reward by hitting a certain quota then that itself is very very good to increase the productivity of your team and what I mean by that is the key on rewards and incentive must be positive competition you cannot impose a quota for your team to hit okay that itself does not equate a reward a lot of the companies they put a quota in and after they hit a certain quota then they're eligible for a bonus and if they don't hit a certain quota then they're penalized for not hitting a their quota that in turns turns into negative um negative reinforcement that itself is very unhealthy for your business always always choose the positive route and actually incentivize them and provide them a reward if they're able to hit a certain number but if they don't hit a certain number they're not being penalized that itself allows them to have this this friendly competition amongst their staff to be able to see who does a better job who has more upsells who is going to be able to have a higher average um table order all this really plays along with how you impose the rules of your rewards and your incentives the fifth way to be able to retain your all-star team is empowerment what i mean by empowerment is to be able to give your team authority to make certain decisions without going by you why is that the case by you empowering your staff to make decision without you and make decision along a certain parameter and certain rules they are able to they're going to be able to have much more accountability and ownership of the role and when they have that ownership and that accountability they feel that they're much more belong and when they feel belong they're going to stay with you as an example with 720 sweets our ice cream shop we have a ten dollar rule and what that means is that anything below ten dollars they have the authority to make the decision right there and then so imagine a kid falls down with a cup of ice cream that they just picked up they lost their ice cream are you going to be able to charge them another ice cream another six seven bucks so that they're going to they're going to have to buy another ice cream just because their kid fell down how would that parent feel having to pay double the price because their kid made a small mistake they're not going to feel good about that which is the reason why anything below ten dollars any of our staff can make a decision to either comp or whether to void or whether to gift an item or whatever the case may be and that itself allows our staff to deliver an exceptional experience by providing a free ice cream because the kid dropped and fell their first ice cream the customers would feel amazing they feel like this company is empathetic they feel that this company truly understands that hey you know what as a parent I'm already you know I have so much obligations and for you to be able to take care of me even at my own fall they feel much more grateful and a lot more gratitude for their company that is comping the ice cream which is the reason why we have this ten dollar rule for any of our staff now of course there are people who that are going to abuse this rule and people who abuse this rule already right there and then is a band higher because their values don't align with our values and these people shouldn't even be in our organization so at the end of the day this is not something that I worry about at all because we are very strict with our hiring process which in terms allows me to trust my staff much more and that's the reason why I don't even worry about this ten dollar rule if they say that it's comp then it's comp if they say that it's gifted then it's gifted I trust in my staff because our values are so aligned the sixth secret in retaining your all-star team is to care and what I mean by to care is you need to understand these people that you hire are not just randoms off the street these are people too a lot of times when we are in a different position we neglect that person's feelings because we see them as a staff but if you can actually truly bring your emotions and bring your human out and truly care for every single of your staff ask them about their day and truly care about their well-being they're going to be able to feel that and that's when things are being reciprocated a lot of people treat their staff like crap they treat them like any people or just random people off the streets which is the reason why when there's any opportunity for the staff to go above and beyond to provide a service or to actually want to care for the business they don't because they think their boss don't care they because their boss does not treat them with respect because their boss does not care about their own well-being and that's why a lot of businesses do not and have difficulty finding people and talent who cares for their business at the end of the day if you want care you need to first give care if you want people to be able to take care of your business you need to take care of them at the end of the day they too are human they're not just a staff okay if you take off the position of you being the owner and you take off their position as being an entry worker a waiter waitress cashier you guys are just equal human beings and that's why it's so important and crucial for you to care for your staff and that in turn would allow them to feel that and for them when they feel that they're being loved they feel like they're being cared and that whatever they're doing in your organization they're having satisfaction they're going to stay much much longer in your food and beverage establishment so there you go the six secrets in retaining your all-star team pay them fairly and give them a fair schedule help them have a good work-life balance give them professional development so that way they can improve on their skillset give them incentives and rewards for doing a great job empower them to give them ownership for your business and lastly care for them like a human being these are the secrets that i've used to retain my top talent and i'm talking about people that have been working with me and for me for the last six to seven years i'm sharing these secrets with you because i truly want to see you succeed if you want to succeed even more and if you want to see what i've learned throughout the last ten years in this food and beverage experience in the link below i've compiled from a to z how do you hire staff how do you find your customers how do you develop a winning matrix of your menu how do you find a good location how do you negotiate free rent how do you market and get lineups out the door all in the link below you're going to be able to find that out i really really hope you enjoyed this video if you like it give me a thumbs up subscribe along the journey because i'm going to be sharing much more valuable content with you otherwise i'll see you guys in the next video