 Hello, my name is Nisha Shah. I'm a technical writer with BMC software. I would like to take few minutes to show you how to view the tickets or the service requests submitted by you or by others. Log on to self-service portal. This is the self-service home page. Click view in my activity. On this page, you can see the list of tickets submitted by you. You can click others to view the tickets submitted by others. You can filter the submitted tickets by clicking all. You can filter and see only the tickets or the service requests submitted by you. You can further filter these by status. Click on the record to view or edit the record. You can even copy the record and make the required changes and submit the record. You can even customize your profile page by clicking on the username on the upper right corner and selecting my profile. You can even select the username on the left side panel. On the my profile page, you can make the required changes and submit the file. You can even update or change the profile picture by clicking update. This is how you can view the submitted tickets and customize your profile page. Thank you for watching. For more information, you can log on to www.bmc.com.