 how will we fix it when things go wrong? And there's an unexpected success in this question because, actually, it's a hard question to answer. It's like, I don't know how will we fix it when things go wrong? But it starts a conversation. All of these five questions are all about starting a conversation. You're like, you can get curious, I tell me more about this, what else of this makes me think of, often they will open up quite a rich, diverse conversation. How will we fix it when things go wrong? Part of the power of this question is we, how will we fix it? There's a kind of a shared commitment being implanted here, which is like, we will fix it. The other thing that's amazing about it really is it says, things will go wrong. Because, often when we start working with somebody, you're like, I'm in the honey, I like working with, this is exciting, we're at the start of something cool. And I'm like, but it will go wrong. Sometimes it's an explosion, but more often it's like it's a dent, it's a crack, it's a misunderstood request, a misunderstood expectation, a slightly careless word or a careless action. Something gets torn and dented and ripped. And what this does is it says, let's fix it when things go wrong. Let's actually have a commitment to say, don't walk away from it, don't pretend it hasn't happened, don't overreact to it. Let's see if we can build back together. And I think if people are like, I don't know how would I fix it when things go wrong? I think there are three broad actions that you can think about. One is speak up if you've been hurt. That isn't itself quite a gift because so often I would count myself amongst these people, you kind of swallow it down. Like maybe I'll ignore it, maybe I'll pretend it hasn't happened. Maybe this is the way it always happens. And so I just kind of get like, death by a thousand cuts. So it's finding a way of naming the experience and naming what happened. The second thing that you can do is being curious if you think something might have happened. This is something that I've had to work on a lot because there are times I'm just a bit obtuse about what's going on. But I will sometimes pick up that something's a bit off. And one of the questions that is a favorite one of mine in this context is to say, what needs to be said that hasn't yet been said? Because it's this invitation to say, is there something that's tender or not quite articulated or kind of just beginning to appear that might be helpful to put on the table? One of my team members said, I need to have a conversation with you. And she's opened up because Michael, this is what needs to be said that hasn't yet been said. And it was so good hearing that phrase because it actually told me how to behave. It's like, Michael, you just need to be present and listen because it's taking her some courage to say this to you. She's being really brave here and she's talking about something that will help us strengthen this relationship. So speak to the pain if you've been hurt, be curious about what's going on on the other side. And the third thing is like, learn how to give a really good apology because you can be too little or too much. You know, we all have seen the apology which is like, sounds basically like, I'm sorry you're a loser. Sorry you feel that way. Yeah, I'm sorry you feel that way because you're weird and you're a loser and you're pathetic. And I'm like, that's not really an apology. But you know, you can go to the other side which is like, you start apologizing for everything. And what I'm always trying to bear in mind is I am responsible for my side of the table. They're responsible for their side of the table. And my job is to understand where I went wrong, apologize for my behavior, from understand my intention, say I'm not gonna do it again or I'm gonna do my best not to do it again. But actually there's a way that I'm like, I'm not gonna apologize for the things that I'm not actually responsible for. I'm trying to find that sweet spot between a heartfelt genuine apology about what you're responsible for is a really powerful place to stand.