 Good morning everybody. Can you hear me okay? Hi, I'm Mary Beth Turner. I'm from Central Kansas Library System, and I do have handouts. They look just like this. This is just hard side up front, and I can use it as a session today. Because everything you need is going to be at this website right here hypertech, hypertechie.blogspot.com. I'm going to tell you a little bit about myself so you know where I'm coming from. This is Central Kansas Library System. There is a state of Kansas and many foods. Our system is our service area. 17 counties. Martin County is our southernmost county. We're very limited. And we always have to pick up grass to water. Hayes is the liner. We have a wide range of libraries. They're all small libraries, but wide range. We have libraries that are one librarian, and we could fit probably eight of their libraries in this room. And for these libraries, the boards are lucky to get anybody. So when they hire, it's not necessarily skilled librarian staff. And they might not have the computer skills that you need to work in the library. Our larger libraries have more staff members and assistant staff. But not all the staff members are very tech savvy either. So I thought, wouldn't it be wonderful if we could train everybody so they're all on a level, at least basic to foundation? So what I've created is a blog, but it works more like a website, is building tech confidence staff. And all it really is, is a collection of online computer tech learning resources. This was cute. I know we probably have at least one staff member line of computer tech. I have helped people from all ages. Some people like these want to old to learn something. Age is not a factor in learning computers. I think we all know that. We've had 94-year-olds that can learn it just fine. And we've had 20-something that don't even know how to... I think, really what it is, is the information again. I think the ultimate goal is to be tech savvy so that all our librarians can be super users and train our patrons on the technology and the new technology. And so when something new comes around, our staff members can help our patrons learn it. The first part about training is getting students, whoever you're training or staff, whoever, with the right attitude. Attitude is so important. If you have the right attitude when you're helping patrons, whether it's fine what they're looking for or just point them in the right direction, they usually leave happy. Attitude is also important when you're training. If you go into something saying, I never can learn this, guess what? You're never letting me learn this. If you go in with an open mind, with an enthusiasm, with a hope to learn something new, you're probably going to learn it. Another challenge I think is, of course, giving yourself the time to learn it. Your neighbor, your co-worker might learn it just like that. You might take a little bit longer. Another co-worker may take even longer than you. So, core tech skills. I got them from WebJunction Tech Atlas. And there's a link to this on the website as well. And then there's also, these are public access computing technology companies called the 10D. We have email, hardware, internet, operating system, software applications, web tools, mobile devices. That should be able to open, receive, send, reply, forward, attach something to an email, open an attachment from an email, organize, delete all your email, and know how to identify and mark spam. You also, okay, so here's a tutorial that I found for email. And this is just email 101gcflearnfree.org. And I reference this website a lot. I love it. There's a whole range of lessons on there, and they're open, and you know you can pick what works for you, what you need to learn. But what it does is it walks the person through it step by step, and it starts at the beginning. You know, this is how the email works. This is an inbox. This is how you send, because we still have staff members in our system that cannot check their email or refuse to check their email, and a board member has to come in, check the email, get the pertinent information, and they get it. gcflearnfree.org. And again, everything is on this website. Okay. Also, online calendars. If you have branches, you want to be able to schedule your branches, if you have multiple staff members, you want to be able to schedule, create a calendar for your library. This is my Google calendar for April 2012. We want our staff members to be able to create, accept, and set appointments, set reminders as needed, invite attendees, and then create and manage their tasks as well. I have a link here for our Google calendar tutorial. This is one that we use a lot in our system, just for our, just within your CKLS staff itself. We use our Google calendar. Next, we have hardware, and of course hardware is always changing. Right now we have, you know, I mean, even my clip art right here is a little dated, and everything is getting smaller and smaller, but we still need our staff to know how to, you know, turn on the monitor and turn on the computer, connect a mouse, connect a keyboard, know where the audio jack is. We have a tutorial about things in the parts of the computer. And of course, from the diagram, it's a little dated. It still has a CRT monitor on there, but it still gives you that basic understanding, that foundation of what you need to work with computers. We have internet, which of course is what most of us deal with computers now on the internet. There are actually free break-off skills or some fields of internet that you want your staff to know. They need to be able to use the internet and browse the web, but they also need to know what browsers are out there, what a browser is. They also need to know how to evaluate the websites and make sure that they're going to, you know, valid, trustful websites. They need to know basic internet terms in jargon, antivirus and antimalware, to know how to evaluate a pop-up, whether it's just ads or something to actually run their program on their site forward. You know what cookies are. They recognize secure sites and how to use them. They also need to be able to search the internet and know how to create good searches, because when a librarian is on the gateway to information, they need to know how to make those searches to get better. So this is, I believe this is GCF Learn Free again. And this is just a screenshot from one of their interactive support, telling you the different types of internet connections, you know, the file is still on there, but it's got all the different kinds on there, and then it shows you the parts of it. Operating systems. That's the important text field that you can track. They need to be able to know what operating system is on their library's computers, because if they have an in-house, if they're looking up to have an in-house tech person, you know, then they might not need this one, but usually you're going to have to call in tech support at some point, and once the first question they ask you, what is your operating system? You have Windows and the different versions of Windows. XP, Vista, Windows 7, Windows 8 is coming out. You have your Mac and then you want your Mac version, and then you have Linux versions, but I think we have one library that has some Linux systems, actually. So, let's see. They need to be able to log on and off on their computer, change accounts from exec to patron or how do you have that set up, you know, perform common file management tasks and no common file extensions like pdf.doc.exe.jpeg, and they should be able to perform basic computer management maintenance tasks. Clean out the recycle bin, the trash can, restore trash files before they clear out their recycle bin, run malware and mileage scans, and operating system updates. They should also know about computer lockdown software, such as deep freeze, clean slate, smart shield, because I think most of our libraries, I'm assuming anyway, have some sort of lockdown software. And if they know how to update their operating software but not unlock the computer, then they just upgraded it for the day and it's going to revert back to what they have. So, here is a log for operating system control. This is for Windows 7 that my colleague Chris Ripple has created. And there's a link to this from my block as well. The core text go by is software application, and it's not limited to the ones they have on the screen. These are Microsoft Office at the top, and then there's open office counterparts below that, and of course Adobe Reader. But also I put printer software on here as well because the printer won't work because it doesn't have the right drive. For software applications, they need to know software turns and jargon. They need to perform common functions on those applications, open and close, maximize, scroll, print, copy, paste, undo, and they need to know the menus, toolbar, all that jargon. And then you have basic order processing skills because a lot of people are coming in now working on resumes and they don't know how to use a workshop review program. So they need to be able to create open, save, and delete, select copy, paste, print, screen, format, spell check, and they also need to be able to change print job or cancel a print job. They need to be able to troubleshoot, I know printers are hardware, but it's also software. They need to be able to troubleshoot the software part of the printer, whether it's paper jams with the printer, but it's just multiple print jobs that get jammed in that I'd be canceling a print job that would be on the software. Here is a tutorial I would have for Microsoft Office, I'm going to say Word, but I'm not sure, I think it's 2010, but it might be 2010. Okay, or TextPill6 is web tools, and that's social media, the cloud, how are you connecting with others? I'll show this one on your site, you'll get a lot of great leads for this one that's ever-growing and ever-changing. That's one of the joys of working on a tech field is that you're ever learning and it's ever-changing. I'm always a novice in something. That's a tutorial, this is blog basics. And GCF learns free, I really like the site, obviously. And it has videos here, and it has writing tips and strategies for how to write a good blog. And when I go through the site, I'll show you some of the other ones that we have here. CoreTech, Skill7 is mobile devices. Of course, this is ever-changing too. It's hard to keep up with this one. But if you can train your staff on the basics, even if you have a full version of something, you should be able to show them, just look at how it looks like. So this is how you're going to be able to turn it on. This is where you charge it from. They should be able to fumble with it until a patron brings them something they haven't seen, a version they haven't seen yet. They should be able to, I wouldn't say fumble, it's probably not the right word, but troubleshoot with it and figure it out with them, work together with them. They have to have confidence that they can do that and not, well, I don't know that one, I don't want to touch it. We want to get over that fear. And then this is a joy app mobile device tutorial that I found. And it's two on the site as well. And let's see, I think, that this is the last tech skill and security. We need to make sure our staff knows the difference between using a password, creating secure passwords between using letters, numbers and symbols, and then encourage them not to write it on a stick email and put it on their monitor. And identify a malicious email, take appropriate action, and know how to spot, not just, you know, phishing emails or scams like that. But also we had on a computer Monday, I think it was, it walked down the computer's hole. The first thing you see is FBI warning, your computer's been locked down and it won't be unlocked until you pay $2,000 to this. And it looked fairly legit. It didn't pay $2,000. And it was, it was malware, it was hairware, but they don't really have a job about it. Completely locked down the computer. And I'm glad that they called me first and said, is this real? And said, well, you went ahead and paid it on the computer. And then we have security tutorials and software smart, fake downloading, how to know, you know, when you download something from the web, which is going to happen, how to know if it's legit or not, take all your information and then charge your credit card or whatever. So then hopefully, the goal of all this is staff training and to get them as enthusiastic about it as we dive up here. I'm not sure that's going to happen, but I can dream, I guess. It's the website here. Again, it's hypertechie.blogspot.com and I have it out up here. It's a little business card and all these links that I was talking about are up here. And I apologize. I clicked on all my links on the slides so now they're dark and you can't see them. But we start with the core tech skills here. Should all be linked. And they're all linked to each of those set of tutorials. So here we have email, all broken down to all the tech skills that they need to learn. And then they'll have the tutorials down here below. Well, for this, I'm sorry, email is different because it was all overview of email and not each core skill broken out. Some of my other pages, they'll have a core skill and then a link to that tutorial that just helps. How do you know where your staff is? There is a staff skill survey you can send out. And there's also a print out version for those who don't want to go online and do it. But it's through Tech Atlas on the web junction. So if they fill it out online, it'll send the results back to you and put it in a handy little spreadsheet. So you know where your staff is, where they feel confident at and what they feel that they need to work on. So it's a good starting place for them. I don't think I've actually done one so I can't show you what it looks like. But there is, right here, interactive assessment to help you establish. So let's find it. I use this for my, in my computer inventory as well. Let me get to the right page and we'll see how they'll find it. Survey, is that it? I'm sorry. Okay, technology skills survey for staff of e-mail, for staff without e-mail. We use survey results to gauge your technology know-how. Staff who may be training, staff who may benefit from training and staff with strong skills and then you can also download their survey results. So if you can get them to take the survey online, then you'll get, it's broken down pretty well. If you can't, that's okay. You can probably go in for them. So that's how you know where your staff is at. That one slide is 51. Yes. What I thought was, okay, this is a lot to go over and if your staff is, you know, very, I just want to have to turn on the computer. They're very basic. They're going to need a workout plan to do all this tutorial. They're not going to be able to do it one day. I don't expect them to do it one day. I did it by week, but that still might be too intensive. But I broke it up by sections. And then, and this is just a suggestion, of course. You can do it in any order you want. Pick whatever is most needed. This is why it's a, from analog to digital workout plan. And I kind of took it from the couch to 5K. So you can take a competency and then like the first one's email. It tells you what you're going to learn. And if you click on email there, it takes you to that email page that I created. So I can do the introduction. And what I like, do you see I've learned pretty so well is because it addresses different learning styles. You have the regular lesson step by step written out for you. But, if you need interactive learning, you will get that as well. And I didn't, but it'll give you, so it's a little more interactive, it's a little more fun than just staring at a screen. So that's why I like it so well, is because it addresses different learning styles. I just showed you the tools. I actually just added them on yesterday. I'm happy about it. Nebraska learns 2.0 because it is open. So it is through the Nebraska Library Commission and it's an ongoing project with all sorts of web tools, some media tools, cloud tutorials. So if you go for that one, right now we're doing number 60 portable labs. But I believe they are all archived. And so I like this one because web tools change and adapt and grow. At least this one looks right now, it's keeping up with all recent developments. We try. Yeah. I just put it up yesterday, so I haven't had a lot of chances to explore it, but I have high hopes. So we had Kansas, so we did our 23 things, Kansas, and I broke it out for each of the web tools. So if you want to know more about a specific one. We did this back in 2010. So these have good ones as well. You can sit down and have your video instructions of a project to do at the end. So you learn it, you review it, and then you get to do it yourself. But do you guys have any questions for me? That's really all this is. It's supposed to be a way for you. If you need to train yourself, it's a way to train yourself. It's a way to if your staff needs to do it on their own time, they can do that as well. But it should also be a way if you needed to do a group presentation, a group class, keep your pick what you need and your classes there. So you're not spending all your time creating the class authority there. You know, let's work smarter and not harder. And so there's all these resources out there for you to learn text skills. And this is just the way to pile them all together. One plate in the front. I have a question. I have a question, but comment. I agree with you that GCF is a wonderful idea to have your staff for helping people in the community learn different computer skills. And the nice thing about those modules are that you can start with one, you know, schedule classes or so on. Your class dies out because of the overlap and the people that still remain and the people who are going to continue to continue using them by themselves. Yeah. Having to do it in a class in the atmosphere. Yes. I'm just going to summarize where the GCF Learn3 is great for a classroom atmosphere, but then you can also access it in more. They have Internet and some of them overlap and they did other two different headings. Chances are, if you need to learn some technology lives, if you go here, you'll probably find something. I like it. It starts at the number one instead of halfway through, which some things to do. Does anything else have online tutorial sites that they use a lot that they really enjoy? I like the AARP site. AARP site? Are they tutorials or just information? How to use your PC how to use your PC, social networking sounds good too. I really enjoy seeing sites that are here for specific ages that still embrace continuing education. Any other questions for me? Don't be shy. I'm trying to print. Is there a site for the handout out? Is this cloud? It's not. The handout is just the link to my blog. I have a handout here and it's just a business card and I have my contact information and the URL for it. I was going to make a handout with all these links on it and I thought, well that's silly. You're going to have to type them in. So I just gave you one URL for the rest. How do you get staff buy in? How do you get staff buy in? How do you get staff buy in? Well I think it has to be enthusiasm on your part. Probably some bribery. It's a challenge. I mean we have some governing staff members that do not want to learn the computer and we can control and encourage a little bit and they're not going to but I think enthusiasm on your part and maybe finding an interest point showing them what they can do online. If they want to connect to families showing them Skype or something like that especially if they have a limited budget with library staff because they can still be connected to their family and maybe they won't have to see their landliners. So I think it's finding that tie into their real life. Finding that tie into their interests. Personal interest. It varies from library to library but I know that our public computers have a lot of security restrictions imposed by the IT department and there's a lot of things that you could do on your own personal computer at home that the public could do at the library but not a lot of you could do outside of this. So when you're demonstrating something for paper and for finding a huge staff you might not be able to do it in a way you're familiar with or not at all. You could do Facebook training or something like that and yes that is a limitation but maybe you'd be able to download or find a Facebook tutorial on YouTube download it and then file it. That's a good point. You need to have your staff aware of what restrictions are on that computer so that one are favoring your claims for this they know why and they also need to know their restrictions so that they know what they can and cannot do for good operating system you had updating your operating system the windows updates if it's locked down they're not going to be but they should be able to know I can't do that it's just I think it's just have that knowledge and then apply it to your workforce. If you just want to look at a tutorial and then without the parts you want and put in the parts you need you're welcome to any other questions or comments I encourage you guys all to take a look at the blog test it out see what you think if you found a tutorial that you love that's not on there and my contact information send it my way I want to keep this I want to keep this organic and never growing and never changing no I want input so give me input but only nice input no