 I, Feroge, mwa mwa mwa bwita pankamia, kwa mwa mwa jumia nani ewa maha mwa zudbiru niva. Nama ni Ramagucho, committees milia mwa kwa jumia kwa jomia na unba Ina ownera kwa kwenamia Indon jie Kwe Dwew bww ww kbbc.co.ke Ua wa Ina wiki kwa kwe visha kwa hii hwa mwa juwkobu nwa, mwa kwa 1. kwa kwa 1. kwa 1. kwa 1. kwa 1. Biza nubu nasuwa kwa 1. kwa 1. kwa 1. I'm joined by Rachel Wamboy. She is the MD of Blue Worlds Professionals. Thank you so much Ram. You're welcome. Yes, I'm fantastic. You're looking good. Thank you. Thank you. I love this kind of fashion. I chose right. You chose right. I mentioned earlier before you came on there. Let me make it public. This is a nice interesting fashion here. You should tell your designer and then you recommend those to many of the people who are in a lease. You are a couple and you can go like this. Take notes after you. How about the right business mindset? And engage with us. That's why in the morning at Ram Maguko and that Y254 channel is where you can find us. Tell us what you think about this particular conversation that you shall have in having the right business mindset. Have you failed in your business because of lacking that mindset? What mindset do you feel like if you had you'd have succeeded in that business? And you know for most people they normally get to the age of 40 or 50 or a particular age and then they realize and then they wish. I wish I knew this when I was in my 20s. Having the right business mindset. Engage with us. That's why in the morning at Ram Maguko at Y254 channel is where you can find us ratio. Before we touch on, before getting the dignity gritties tell us a bit more about the blue world's professionals and what it's all about. All right. Blue world professionals was inserted two years ago but the whole idea was really to put structures in the blue color industry. So today Ram, for you to come to Y254 you brought in your CV. So from that your employer is able to see this is where you've worked, this is the experience you've had, these are the schools you've gone to but we lack that in the blue color industry. Today you want your mechanic or your plumber or things like that. How do you really tell that this one is qualified? So that's how we came in. So you like to do the investigation? Yes. So how we run it, we want to see the qualification of why you've studied what you've studied probably plumbing, the stevet college and things like that. We also want to see your experience. So can I call Ram and verify that you've done plumbing in his house or in a certain project. That way I'm sure by the time I'm putting them up and saying get him the plumber then you're sure that he will do the right job. So that's how we came in. So now our low-lying fruit ended up being domestic workers. Your nani, your housekeeper, your gardener, your caregiver and how we run it again, it's in the same way. We want to know where you worked before and we must talk to that client to verify that but also if you had any training. So once we realized there was also a gap of training we came in and stepped in and polished up on training. And furthermore we now got to a place of understanding our clients need. So by the time you're coming on board we want to understand the nature of your home. We want to understand how your home is run. The nature of maybe you have twins or things like that so that we match you with a worker and have a similar experience. So if a mother is looking for a nani you have to go to person. You are the one who for example gives them that right individual based on the demands they have and you train your people. You teach them that this is the right way to go. So the first thing we do want to understand your home want to understand the nature of your home like I mentioned before probably the size of your home the number of children and the nature specific do you want to know someone who can make a six cost mail or things like that. So what happens is when you look at the profile of the workers that we have. Before you continue let me cut a short we want to check something on that particular mic but we want to take a short break as we do so remember the hashtag is one in the morning two in the morning two five four channels where you can be able to find us what do you think about the right business mindset what is that you need to do to have that particular mindset engage with us. Let's take a short break we'll be back in a bit but keep tweeting and keep texting. This is all in the morning. All right we are back with this particular conversation on understanding on having the right business mindset. As I mentioned earlier on today I am with the Rachel Oamboy who is the MD at the blue world professional Rachel before we went on that break you're telling us a bit about what you do just to recapture because at some point you look at the Zaki Dogo just come again with what blue world is all about. So blue world professionals was incepted to put structures in the blue kola industry like I mentioned how do you tell how a plumber can really do a good plumbing job unlike the corporate structure corporate sector that has structures it's easy through referral experience data sharing education probably it's had to have that in the industry today in the blue kola industry so we are here to put structures with our low line food being the domestic workers so the domestic space is really where we have most queries and how we do that again is really understanding the nature of your home and the nature of help that you need not all help is your help not all help is your help and you may think you want something but you actually need something different now you just need someone professional to advise you or not exactly you need to go for exactly so do you normally like visit do you do home visits do you get to do your due diligence on the ground how do you get information that you can be able to pick the right person for your client so how we do it by the time a worker is applying to work with us we capture that information so from the experience we are able to tell I brought up the issue of twins so for example if you've been a worker who's worked with twins so you're more capable to work with a home that has small twins but someone who's never taken care of children cannot be able to handle that so how we match those two is by the time a client is coming on board we ask certain questions and from those questions specific questions we are able to understand the nature of help that they need so by looking at our profiles we are able to see this help is best suited for you if we don't have that even if we have workers we will tell you we don't have a worker suitable for you and what are your core values as an institution that you are trying to promote especially to your clientele so what we are bringing on board is reliability diligence and professionalism which couples up with proficiency today again let's go back to our plumber so our plumber has come and he tells you for example I'll come and do the job for you tomorrow you're not even sure whether they'll report if they get a better job somewhere with a better pay they even come in the evening the days over you will say where are you coming from exactly so how we bring on board is that by the time we are telling you this worker can do this for you they are more likely going to do it if we tell you they'll report on this particular day they'll report and they come on time they come on time we are trying to bring a new mindset in this industry to remove that mindset of they'll probably not perform or they'll probably not stay that's why we are talking about reliability you'll talk to clients who will say in a year I've probably had 4-5 girls why? they come in they don't know what they want so after 2-3 weeks or a month we leave why do we have such kind of tendencies especially when it comes to for home owners you get one person after you've got that help some even take 2 days 3 days they are gone and sometimes they even leave with their own things that's a very good question so actually today going back to our conversation we keep working here so you already know what you want here and you know for how long you started working here you already have a goal you already have a structure this is what I want to achieve so you even know what you are bringing on board so even your bargaining power is different I know my value exactly so that's the different now that's what we are bringing in as we train them we are also training them on soft skills this is the value that you bring this is what you are bringing to this family so that they also understand you can have goals you can have goals that you can achieve you can say I'll be in this home for the next 3 years and from there I'll be able to buy land in my village so it changes the whole conversation so by the time I'm coming to work for you I already know I have something I'm planning to do so I'll not come there for one or two days so that's the whole difference now I want us to talk about different scenarios as we talk about this particular mindset but before we do that why do you feel like what could be the reason as to why many youths actually end up losing some of the jobs they apply you apply for a job they lose it after a short period of time and some apply for jobs they may have the right qualifications on paper but they don't get it if you ask them why and then the employer say he is good on paper but meet the guy it's different what do you feel like youths need to do to be able to make themselves better especially in the job market that's an interesting question because when we are talking about mindset of business it's not just in the mindset it's in the value systems that you represent we've been sold a rich quick get rich quick system so I want to come be employed in the next two years I'm driving or I'm getting the six seven digits we have not trained our young people the values of resilience the values of working hard the values of growing even from let's use chicken you know your chicken will hatch on eggs it will sit on eggs for 21 days in order to get the chicks it's not ours and you get the chicks are you understanding nowadays we hear so much talk about how someone made their millions in the age of 20 you are 29 and you are wondering where your life is heading to exactly for sure it's a dream it's not real they say between the different ground until you learn the science of resilience and allowing it to grow slowly you'll never achieve anything in life because you'll start here and feel like it's not working then you'll move to this you feel like it's not working then you feel like you need to move to this you need to sit with one thing and is that how startups make today someone has started a kiyosi tomorrow they have started a restaurant unless they have started a saloon then they have started a cow wash are you a jack of all kids that's basically the problem we have with many startups you don't want to go through the process and learn and pick the lessons from it and grow that is that team point why do we have so many tendencies of people exchanging nannies because is it the same thing that we are talking about here someone gets a nannies today because sanna after one week they want another one after another week another one needs to come and if you look on the ground many Kenyans are so disgusted with nannies that they start making calls to their fellow relatives who have nannies then they give you a daughter true true true so the first thing we talked about was understanding your home and getting the need the right help for your home if there is a frustrated employer there is also a frustrated employee it goes both ways you'll never find a comfortable employer I think I have the best work is it about having that business mindset there because as an employer is that mindset of business because it is business but at the end of the day when it comes to the home it's different need it's like putting a spare of a Toyota in a Nissan it will not work it may work for a day or two but it won't work we need to even work one day I doubt too so we need to change our mindsets when it comes to understanding each other true true true and how best can somebody who is getting into a business try to be elastic how can they prepare themselves mentally such a thing is going to happen and it may not always work the way I want it but at the end of the day I need to be consistent with what I want so let me first bust a bubble it doesn't matter whether you've done it to PhD you've done business administration you've done when you get to business you have to shelf all that masomo eka kando kabisa because it's like learning to swim from a book you have to learn it in business practically and I think that's the one thing that I wish I learned earlier what was that I wish I knew that I needed help and I needed to learn never enter into the market thinking that I know what the market wants this is my business this is the way to run you can't enter business that kind of mindset you must allow yourself to learn right from the word go and many get into business and they do it because they feel like no I know this and they would not want to know to correct them sometimes they want to start a business and if someone tells them that these are wrong business they will be like no I think you just know yes yes that mindset I was in a training last week it's called business Monday Club and one speaker said you're the person that's spoiling your business you're the one person hindering your business to grow you're the one person standing in the way of your business exactly because of your mindset it's that this is the product that I want to push into the market and you push it and you push it you're not considering the market you're not asking does the market need this does the market require this I can tell you for sure by the time we were starting this is not what we intended to do domestic care is not the space we were really heading in that direction can you reveal to me or to us what were you planning to do when you started we were starting with basically other areas not domestic workers so first initial workers were drivers and plumbers and painters I wanted a driver but can I get a nani I want a nani I want a housekeeper can I get them today or they call today my nani has just left can I get one right now so you just have to allow the market to shape itself you have to you have to any business that grows or stands the storms of even covid you just have to allow the market to shape it but are there other day how do you adapt and still maintain your brand because adapting can affect your brand absolutely the first thing you should know is that you as an individual is learning you see nothing is custom stones today we look at the major brands major major brands that you know to do including Safari com look at the way they have moved year in year out yet the brand is still the same they bring new products they cross market other products yet still remain as a brand yet there are other in the same space that are not doing what they are doing so you just have to learn the skill of keeping your brand as you move to new markets and move as the market shapes you and that is what many people actually fail to understand at some point you need to adapt the way you start a business might not actually be the way you will end it exactly come covid most businesses closed why because they were not able to shift when the market shift shifted you should be able to infact the time I had Muange James Muange say for you to survive in the market today you must acquire the mindset of a startup so you must be willing to start all over again a new product today we are learning something new and we are starting something new wow is it lack of a proper mindset that you had many business close because of covid true, true proper mindset and lack of structures to help it navigate we can look at from startups get a mentor, get someone who is ahead of you and they are all around the institution that help startups in training so that is the basic foundation of any startup how can business people improve their rate of dependability and how how can we change the mindset that we have so that people can always know that they can count on us that they can depend on us because at the end of the day I am looking at the business that you are doing many people even end up saying I don't trust nani I cannot depend on a nani how can we change that narrative I think to answer that I must be able to first address one thing there is no business without a person people don't trust really the brand at the end of the day is a person behind the brand the brand, yeah so how are you able to carry yourself how are you able to front today again let's go back to to safari kum I know if I had an issue I can call the customer care and probably air my situation if I have an issue with the brand or with a product so how is it that you are able to handle issues with customers when there is an issue when you are marketing are you able to follow through because customers know, they will know you are selling this and you are giving this so at the end of the day it boils down to you how are you able to portray that how are you able to bring it to the market as an individual he starts first as an individual before he gets into the brand exactly but is there a way that a Kenyan youth can be able to establish themselves so that they can be swift with the market changes that now that the market requires this they are shifting to that particular area now that the market requires that they are shifting to that particular area but still at the same time they are dependable in both states is it achievable yes not only can they, they should in order to survive that's the only way to survive you must be able to know how to navigate that and still remain in your core what is the right mindset when it comes to proficiency I don't know teach me that's the right mindset you know what I told you you said I was answering no no no that's the answer that's the answer yes I don't know teach me I don't know teach me even if you know you see in order for you to learn you must first keep aside what you know make room for new and that's the thing I wish I learned alia when you were in your 20s imagine in my 20s teach me I don't know teach me this is the time now I'm passing the stage we are too proud youth are too proud to say that they don't know don't appear as if they do know yet they are messing up and they are going at a loss until the day you decide you know what I don't know I need help I don't know and even if you know you can still learn more even if you know you can still learn more learn who are the shikas in the industry learn who are moving the industry what is it that they do can you study it can you hunger for for knowledge in your space to the extent that you are hunting people who are in that space that's the right mindset I don't know teach me let's look at that particular aspect teach me financial literacy it's very important to begin with you must get institutions that are doing that right now banks are doing it there are certain institutions that are doing it because if you get it wrong in your finances then there's nothing you're doing to begin with because there's a start up the biggest problems we have financial literacy you cannot separate your money from the business money so at the end of the day when you begin to mix it you're not able to see the growth you're not able to set aside money for growth of a business so it becomes a whole mess there's no institution that can trust you with finances as far as debt isn't concerned or even an investor stepping on board to buy equity and things like that you know there was a time I was doing a particular business and then I was finding it difficult to know this money is it money from the business or is it my money it became a problem and confusing and I would take hours and hours with a pen and paper calculator trying to find out and I would still hit a wall and I wouldn't understand what could be the reason why we have people go through such kind of scenarios why you end up mixing your money with the business money and sometimes even remove money from your pocket to fund the business because now when you're not able to separate hameraging funds from the business so the most important thing is to put different structures for your money so for example you in business we have simple things as till numbers where you can set your till number to be going to your account which you have no access through M-Pesa or an ATM card you can only go to the shelf so it gives you a certain discipline to know this is business money and I can only access it when the business needs money and if I need to take money from this I'm either taking it as a salary or a certain percentage of it to give yourself and for how long because for many startups they struggle when it comes to capital for how long are you supposed to be finding your business to keep it afloat till that time when it can be able to stand on its own and how was it for you when you started I think before we go to you funding the business you must look at how viable your business is in the business model it's so easy for you to run around and run a business but at the end of the day when you're going home your pocket is empty so you must have is your business scalable so can I take a leg from here 5 shillings and sell 10 shillings so before everything else can I know what I'm doing is actually giving me money because chances are if you're still funding it is because you're just putting money from one bag to another it's circulating there it's just circulating and you're not making any profit so ask yourself am I making any profits from this and that's where now you come to the place of saying you know a closed shop maybe I shouldn't sell eggs I should sell skumawiki you know and that's the mindset again we are seeing because sometimes you feel I've invested so much in my egg business I've invested so much I've done it for one year what are five years what are you telling me I closed shop and I'll start selling skumawiki how is it for you I'm still learning I'm still learning but I can tell you for sure it was not easy in the sense you have invested in probably training workers and something happens so they are not able to repay for their training when you place them probably there's an emergency at home so what happens you can't tell them no you have to stay and work because I've invested in you the client has already paid so I mean you can't human beings are dynamic things happen things change it must be difficult it is difficult who said business is easy it's not easy there are days that you just wake up in the morning and you go back in the evening after a long day without getting pissed off any 24 hours passes without you getting angry impossible it's impossible it's impossible it's impossible and that's what I was saying you can't learn it from a book you have to get in get your hands dirty and realize it's not easy having the right business mindset absolutely no business is easy and you see that's the problem we have so today I'm doing my nani I come and I meet Ram Ram is a farmer so I'm like no I'm leaving this and I think Ram seems like he's making it in life so I want to move and I don't know for you to get there you've had years of learning years of making mistakes because I can tell you for sure no doubt when you start a business you must make mistakes you must one thing that moves me is seeing many youths outside there they ask each other business guy in Natanganiza Pesa that's the question the guy in Natanganiza Pesa and we want to go for that I later on came to learn no particular business that makes more money than the other depends on how you handle it exactly it's like farming you want to plant seeds and go and you want to be the same with XYZ who is by the Shamba watering every morning every evening so you live your business because you want to be like a whaton and you don't know the work they've put in right mindset in a nature to mention a few some of the milestones that you've managed to hit since you started blue work professionals and till to date my biggest milestones I think for me it's not even in the numbers it's in the fact that my girl can't tell me I'm now able to pay school fees for my children that is the reason why I do what I do that keeps me going that keeps me going I'm now able to pay rent I'm now able to they tell me I've bought land in the village those girls that you have with you yes I had a girl who had a nuba don't have a nuba they invested over years of course they had started before they joined us but point is their people are very focused because I said listen even average our girls really are earning 15,000 to 15,000 and you're not paying rent and probably you know you don't have many expenses chances are that money is as good as maybe someone who is earning 25,000 who is paying rent who is paying bus fare who is paying food so if you teach them how to value the little money they achieve so much and then how do you work to change the mindset of these girls that you have because not all of them are goal oriented not all of them know what they want some are confused they just need to some money so that they can put food on the table and that's all they want at least they can get a hundred chillings to buy some skumawiki put food on the table through training and through showing them others who have achieved that so by training repetition is the mother of invention is the mother of learning so keeping reminding them you have a goal once you even motivate them and tell them do you want your children to really go through what you've gone through do you want them to have a better life so we even have in talks now where they can be members to gain boring power for them to achieve much more so that we can be changing lives through this program so that's now the bigger picture so yes I may have worked as a housekeeper for 10 years but this is now what I'm able to achieve and of course they are protected against any form of harm that might go upon them when they are on the field we have contracts and things like that where we work to make sure that the places that they are in are also safe we also vet the clients they don't know that but we vet by the time we are interacting with you want to know how you've interacted with other workers because they take care of our workers as well it's all about understanding having the right business mindset I want us to bring this conversation to a close because remember what time is it on our side to wrap it all up what would be your final word that take note that they take home that you want to give to that Kenyan youth who is watching you today about having the right business mindset that's a camera you can speak to them alright so I'll say two things one what I mentioned earlier going to eat with a mindset of I don't know teach me find help there are people who can guide you there are people who can show you how to do business second thing go in for learning don't just go in to make money and go in knowing that I'm sticking to this whether it's hard, whether it's easy and it will take everything in you to do it but make sure that your mindset is I'm here to stay and I'm not quitting this until I make it and if someone is looking for learning get in touch with these guys if you're looking also for a job get in touch with us mostly housekeepers na means those are the most requested those are the most requested how can people get hold of you so we have a number 0721 937 038 come again and you write a message not to call 0721 937 038 so if you're looking for a job get in touch with us we're looking for a nani get in touch now situ me too high yes I know so annoying so annoying and they get angry thank you so much Rachel for coming thank you for having me at Blue World professional giving us her take and ofc high experience when it comes to the business sector having the right mindset have you run something? I sure have my name is Ram Magukko we've come to the end of today's morning show thank you so much for being part of this program from the beginning now till the end on behalf of everyone who ensured this show was a success may God bless you may God bless the work of your hands That's why in the morning. Have a good day.