 I welcome you in the course of leadership, emotional intelligence and decision making. This is module number 71 and we are going to talk about that how we can be innovative, how can we act with integrity and creativity, how can we calculate our scorecard in terms of specific goals and matrices. Those specific goals and matrices are going to help us to evaluate our experiments in terms of our stakeholders. When we talk about our stakeholders, remember that we have got four domains, the home, the community, the work and the self and these are our north, south, east and west. These are our domains which are going to encompass us in 360 degree perspective and we are actually composed of these four perspectives. So, when we talk about these four perspectives, remember that we have to be cautious about our concerns related to these four domains and we are going to attempt an exercise about it and that exercise is taking the shape of a scorecard. When we talk about the scorecard, there are four perspectives we are always talking about. We have to talk about the work, the home, the community and the self and the columns we have are related to intended impact results matrices and the action matrices. It is said that you have to record your results and action matrices for each domain in the second and third column. The first of all, we are going to fill the second and third column respectively. First in the middle column of the scorecard for each intended benefit record, how you will measure whether the goals have been achieved or not. These are the goals which you have set for these four domains in the initial exercises. Then in the last column, indicate how you will measure the actions you will take in implementing your experiments. Now, how to fill this particular matrix? Let us talk about some of the examples. When we talk about the work related results matrix, the examples we have are related to work number one, that did we improve ratings from customers about the quality of our service because this is work related concern and we have to see that either our work related concern is improved or not. Did we avoid cost by reducing travel and if so, how much? Again we are talking about the work related perspective, the work related outcomes which we have to achieve and we have to see in the previous matrix that either we are able to achieve these things related to over four domains or not. The second important thing is when you talk about your home, the examples can be that did I have fewer arguments per day with my kids and if I am having fewer arguments, that means that I am improving the relationship. Second, did I talk to my parents on regular basis and if I am giving my attention and time to my parents, that means that I am working good in the concern of the home. The third important perspective is the community, that did I show up each week at community center for volunteer work and if I am appearing, if I am doing and contributing towards the betterment of the society, that would be my concern related to the community. So did I participate in charity work and if I am participating in charity work, again that means that I am good with community sense and I am participating and contributing towards the betterment of the society. And the fourth important thing is myself and related to myself, have I done some push-ups as my exercise routine? Did I meditate to refresh my inner self? If these things are done, that means I am also focusing upon improving my relationship with my own self as well. So these are the result type of the result matrices which we can fill in the previous exercise. Likewise, when we talk about action matrices, the action matrices example can be that how often do I sacrifice planned activities? Because now this is showing my action plan, if I am doing it or not, are my to-do items done or not? Because I should clearly mention the to-do items in my priority. Likewise, when I talk about my planning and organizing, how many missed appointments in a week I have or are the new office documents ready or not? So these are all the things which we have to think about in the sense of planning and organizing so that we can fill the action matrix in the previous exercise. Likewise, when we talk about delegating and reflecting, so did I reduce my client load? Did I delegate rightly? So these are all the perspectives that if I have done my contribution and done my part towards the betterment of the followers. Likewise, the fourth aspect can be in the action matrix and that is exploring and venturing. And when I talk about exploring and venturing, it is said that did I have some part of my new book ready for every day? And if I am not working on my work, that means that I am ignoring the work which is basically intended to give me support. Likewise, how many new recipes did I try? Like in your routine life, your work at home that is concerned of yourself because unless and until you are not participating to better yourself, you would not be able to contribute towards the other domains of your life. So dear students, remember that persistence is important than consistency because when we talk about persistence, we are also focusing upon certain resistances. And when we are talking about mustering the will to try something new, remember one thing that persistence in the face of resistance is very important and you have to have the courage to lead the change. If we conclude all this, then dear students, remember that your four domains of life, the work, the community, the profession and yourself, these are the aspects about persistence. Thank you.