 I think some of the biggest challenges institutions face is that there's no formal program in place. It's understanding what to look for in a contract, what to look for with regards to vendor performance, how do you measure it, how do you use that data to then go back to the vendor and let them know whether or not they're doing a good job. So without the specific performance measures being outlined in contracts or required through contracts it's much more of a negotiation and a request and hopefully people will respond. What we found is by working to address that challenge we can ask vendors to include performance measures in their agreements so that we can then validate their performance against those agreed to thresholds or values. I feel that a vendor management program, a formal vendor management program, helps business units and IT leads understand what to ask for in a contract. It also helps kind of standardize the language. If you have a standard template for an RFI or an RFQ it allows the business unit to then go to the vendor and have those specific things that they want to ask for. It's about taking the emotion out of procurement. It's understanding that a business unit wants a service and the vendor knows that that business unit wants the service so they're going to do all they can to sell that service and make it as beautiful on the outside and then a formal program will allow the unit to then understand okay it may be beautiful on the outside but what are we really getting and what's the value. Getting vendors to understand that it's a new a new day and getting them to understand it's really better for both of us if we have clear understandings of the of the expectations that the vendors going to bring and the vendor has those it can actually really improve the relationship and most importantly allow us to move beyond the day-to-day grind of trying to figure out what happened and who's responsible and whether it was a level or an expectation that was missed and move into more strategic relationships and in larger sense build the relationship for between the vendor and the institution.