 coordinator for high-risk Canada's airport support services at Toronto Pearson International Airport. Jalen has been part of the Empowering Temporary Foreign Workers during COVID-19 team since its inception as she completed her practicum for her social work degree from the University of Toronto with the project. She has a strong commitment to social justice and continued growth and I'm grateful that she has come to join us today. Take it away, Jalen. Thank you for that introduction, David. I will just share my screen. So again, thank you, David, for that introduction and hello everyone. As David said, my name is Jalen Smith and I'm the airport support coordinator at Toronto Pearson International Airport for Kyrus Canada. So I'd like to start by acknowledging that the work being done at the airport is made possible through the funding received from Employment and Social Development Canada under the Temporary Foreign Workers Program. So the following are the key stakeholders that we collaborate with at the airport to serve temporary foreign workers arriving in Canada, including Employment and Social Development Canada, the Ministry of Health, the Ministry of Agriculture, Greater Toronto Airport Authority, Canada Border Services Agency, Switch Health and Public Health Agency of Canada. To begin our team at the airport, we had a team of five on site, which includes various backgrounds. We have a registered nurse, settlement services advisor, social work and community social services backgrounds, as well as information advisor and settlement and advocacy training. And each of our team at the airport speaks a second language, including Pachwa. We also make sure that we have a Spanish speaker for each of our shifts. So we work in two shifts. We have one Spanish speaker in the morning, as well as one Spanish speaker in the evening shift. This is our team by one who is missing for further. So the services that we offer. We are available from the hours of seven a.m. to 10 30 p.m. Monday to Friday. Our booth is located in Terminal One international rivals on the public side. However, we cover Terminal One and Terminal Three based on the flight schedule. So our services included guiding workers, the switch health process for our rivals testing based on their need. We provide them with an information folder, which is Service Canada's COVID-19 guide for temporary workers arriving in Canada. This is available in five languages, including Spanish, English, Tagalog, Thai, and French. The folders include the COVID-19 guide and four other information resources on emergency health care, protecting yourself from fraud, fax about COVID-19, and workplace health and safety offices and employment standards, office members, according to province. So in addition to that, we also provide our contact list, which includes our number as well as our 14, the numbers of our partners. And we provide welcome bags that have PPE, hygiene items, water, and non-perishable food items. We also make sure that they know where they need to be for their next destination. So some workers are getting a connection. Some are being picked up by their employer or by another travel agency, perhaps at the airport. And sometimes they even have workers who come who aren't necessarily aware of their next steps. In those instances, with the help of the workers, we'll reach out to employers and leads with them to ensure that the workers get to their next destination. So currently, we are providing these services to arriving workers, but we're also looking at doing wrap-around services to provide services to departing workers as well. And then we also receive calls and make referrals to our partner organizations where applicable. So as I mentioned, Switch Health does the international rivals testing at Toronto Pearson International Airport. And so they do that arrivals testing for those that have not received their full vaccination with the government approved vaccine. However, if you are fully vaccinated passenger with the government approved vaccines, then you can bypass that arrival testing. So this was instated as of July 5th and workers exit through a separate entrance. So we'll exit underneath this international rivals board. However, even fully vaccinated passengers or temporary form workers can be randomly selected to go through that arrivals testing process. So this is the Switch Health process. We are able to reach workers as in the first photo, they're coming at the door and that's entering into the public side. In the second photo, you can, well, you can't really see our booth, but off to the side of these lines that they come through is our booth. So we're able to capture workers once they're there. We're able to speak with them, gauge their level of need for us to bring them through the process. The Switch Health has their own employees that are able to speak Spanish, French and some other languages. However, depending on how many people are arriving at once, they tend to only have maybe one person who's able to speak that language and it's harder with big groups. So we're able to come through with them as well and provide that language support so that workers know exactly what they're doing, what they need to do, and so we can intercept them there. So they have to register. They register usually on a phone or if they're unable to do that, they register at these stations here. At these stations are also given a swab with their name on it, and then they go along and they get tested by a Switch Health nurse in one of these sort of privacy stations. And as they're exiting, they received an eight day test kit that has instructions inside of it. And Public Health Agency is also there right before they exit. And then they wrap around back to our booth. So this is where we provide the folder that I mentioned, the COVID-19 guide for temporary farm workers in Canada. This is also where we provide them with the welcome bags. You can see on the left hand side, the most current version of our welcome bags, which we've updated to include some seasonal items for winter. So within that welcome bag, they're getting masks, hand sanitizer, hand wash, some snacks, razor's ear, cotton swabs. They get a blanket, a towelette, a scarf, mittens and some socks. And we also give them cold water and offer them some extra granola bars and a mask that they can switch out there for the old one that they likely were wearing throughout the entirety of their travels. And as I mentioned before, we also gauge their need for further assistance. Some workers have been coming here for a long time and they know exactly where they need to go. Others might be more answering or might want to help moving to their next destination. So going beyond the airport. And the information folders we provide and includes the contact list you see on the right. So that contact list has our two phone numbers at the top with English or English slash Tagalog line and then our Spanish number. It also has all 14 of our partner names and numbers listed. Additionally, we have Calgary Catholic Immigration Society's 1800 number, which covers Alberta, Saskatchewan and Manitoba. And on the bottom of the page is the service Canada tip line number to report fraud or abuse. On the left, you can see our personal business cards that again has our two airport service numbers. Both the contact list and our cards have English and Spanish versions to provide to workers. And from providing these two methods of contact, we've received calls from workers at their place of employment or places of quarantine for continued support. So we even had a worker that told us that he was circulating our card to other temporary workers that he came across so that they could also engage with our services. So when we receive these calls at the airport, he provides support for airport related issues. And then we refer non airport related issues to our partner organizations based on the temporary form workers location. So these are airport statistics to date. Airport services started in the later part of our first phase of this project. So we started in May, and this is from May until November. So and noted below, some of the totals differ versus the gender data, as we weren't initially collecting gender data. So that's why you'll see some a little bit of difference within the totals. And the handouts that we're providing on the top again are the COVID-19 folders that include those information resources as well as our contact list. So some of the positives, we've received excellent feedback from temporary form workers that have been arriving in Canada. A lot of them express gratitude that we are there to be able to provide that support, especially as with COVID-19, there has been a lot of change. And a lot of people are very confused as to what they need to do, what they don't need to do. Even those who are coming out of that fully vaccinated exit, often think that they still need to be tested upon arrival. So we are there to provide that support to the temporary form workers and we've received a lot of great feedback from them. We're also gaining recognition within the airport through collaboration with switch health, public health and other stakeholders that are there. A lot of people are coming to know exactly who have come to know exactly who we are. And just collaborating with them. We've also had temporary form workers that have reached out for continued assistance. So as I said, they've reached out over WhatsApp and over the phone to let us know of things that are happening at their places of employment, if they have following follow up questions. So we've had them reach out to us and we've been able to provide that support and refer them to our partners as well to provide continued support beyond the airport. So challenges. There have been there's been a lot of change and growth since we began at the airport services in May. We've had excellent feedback from our stakeholders. But as we began, there was also almost constant change. So when we first started almost every other week, there was something different that we would have to information gather and adopt to so we're providing the most up to date information to the temporary form workers arriving. But whereas the restrictions have eased, we've had more of an equilibrium in terms of airport procedures applicable to our work. In the beginning, we had, there was the hotel quarantines and a bunch of different stickers depending on where you were going or depending on if you're going to a hotel or not. And now there are less of those procedures. And there hasn't been really as much change over time. Now one of the challenges that we have, which has also been one from the beginning is the unpredictable number of workers arriving. So we're always surveying the exits and moving from terminal one to three based on the patterns of arriving workers that we've established the observation. So because we've been there since May, we've been able to establish patterns which flights we tend to have temporary form workers on. And so we're able to move between the terminals. And based on that flight schedule. But that was something that we had to garner through our observation and through just experience at the airport. And then we also need to because we have our booth and because we are providing resources and welcome bags, we need to make sure that we're constantly stopped with all of our supplies, which can be sometimes a challenge when the number of workers fluctuate week to week. So sometimes we'll have to replenish three times a week. Other times, it's only once a week because we've had a fewer number of workers. So there is that there is that fluctuation and kind of adaptability that we constantly need to have in order to make sure that we are providing service to all of these workers that are arriving. And that is it for me. I can answer more questions in the Q&A period. But if you don't have them during that time, this is also my email. So you can send me an email for any follow up questions as well. Thank you so much. Thank you so much for that, Jaylin. And yes, I can imagine there's been a lot of change just in terms of seeing the resources that have been coming out over the past year, the project, there's been some major shifts and expectations. So I imagine at the airport, there's quite a bit of adapting going on week to week in terms of process. So thank you for that overview. So as we continue on, we're going to be heading west. So we're going to be heading to Alberta to hear from Jocelyn Davies, Project Manager with the Calgary Catholic Immigration Society talking about what services are available in Calgary. So welcome, Jocelyn. Thanks David. Hi everyone. So my presentation is a little bit more informal. I'm just going to be speaking, I don't think a PowerPoint will be quite as helpful because my background for this project is not as airport specific. So the focus is a little bit more about how it connects to the whole project and to me, that felt like a discussion. So if you have any questions, I will be happy to answer as many as possible. But I do have to leave a little bit early. But I'll put my email and the email of my colleague in the chat so that you can connect with us by email thereafter if we aren't able to address questions today. So as David mentioned, my name is Jocelyn Davies. I'm one half of the team at CCIS that's overseeing this TFW Prairie Region Project funded by ESDC. My colleague Jessica I think is on the call as well. To give a little background, I've worked at CCIS for almost five years in various capacities throughout the organization. And then for the last year, I've been connected to this project. But as I mentioned, my role is a bit behind the scenes, kind of keeping an eye on the coordination component of this project. So I want to start with a quick land acknowledgement in the spirit of respect, reciprocity and truth. We honor and acknowledge the traditional Treaty Seven Territory and oral practices of the Blackfoot Confederacy, Cystica, Kainai, Makani, as well as the Stoning of Codans determinations. We acknowledge that this territory is home to the Métis Nation of Alberta Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all nations, Indigenous and non, who live, work and play and help us steward this land, honor and celebrate the territory as we recognize that we are all treaty people. So to give a little bit of background, CCIS, the Catholic Immigration Society for 40 years has been offering settlement and integration services and support to immigrants and refugees in Southern Alberta, where the largest immigrant serving agency in the Prairie provinces, and the fourth largest in Canada. And CCIS delivers 95 programs that are diverse and tailored to the needs of the clients of seven locations and 25 outreach locations. For this project, we are the recipient organization for the ESDC funded TFW COVID support project. And we've been funded since December 2020. Since December, we've established a network of 17 partner organizations, which comprises other SPOs within the Prairies. Both rural and urban, as well as the umbrella organizations for the Prairies in Alberta, Saskatchewan and Manitoba, as well as provincial grassroots migrant worker organizations. So the airport component of our project is building off of the existing port of entry services that CCIS offers. CCIS has been a port of entry service provider since 1997. And during this time, we established relationships with the Calgary Airport Authority and the CVSA and have secure access for some of the staff to be able to provide navigation support behind the scenes. We also have a permanent office in the international arrivals area. So for the bulk of the TFW support, it is provided once they have already cleared through and are in the arrivals area. That's where we connect with the majority of them. But as I said, some staff are able to move smoothly through the airport in general, if anyone gets stuck in these additional assistance. We've also recently expanded our port of entry services to partner with a Francophone settlement service provider. And recently CCIS was selected by IRCC to become a hub for the Afghan Resettlement Project. So it's a busy little area for us. As the largest airport and service provider in the Prairies, CCIS has also established communication structures in place with the other service providers in the Prairies, particularly those who are existing rap providers serving government assisted refugees. And that's really been helpful for the TFW project because those are the same partners that formed the initial group of organizations that joined our network. And so we're able to advise them about any inbound TFW that are destined to their communities when we serve them at the airport. So that ease of communication has really been helpful. The specific services that we provide at the airport are created because we've recognized that Canada, arriving in Canada can be a stressful experience and that with COVID these challenges are more pronounced and the procedures and protocols are always changing, as was mentioned previously. So there is a need for additional support navigating these systems for TFWs, even for those who have come to Canada year on year as easily cultural workers. So our airport services for this project have combined the 24 years of Port of Entry experience and the 13 years of experience providing services to TFWs. So it's been an interesting process bringing these two worlds together. And as a result of them all being under the same organization, CCIS is able to grow the Port of Entry services to support the TFWs and integrate these TFW airport services into our overall project delivery. So it's quite seamless. There as much as a new initiative could be. At the airport ourselves, we provide a reception similar to what Kairos does. We provide a care package, which includes health and safety supplies, hand sanitizer, mask, that sort of thing, to socks, depending on the weather. And then also some appropriate food supplies just to make sure that they have something on hand for when they arrive. We also provide information about the program. This includes contact information about the service providers who are connected to the project, including rural ones that would be closest to the location of the TFW COVID prevention information. And then we also provide some information about our website. So there's a designated website for this project. And within the website, there is a like a sign in page. And if the worker puts their information in that, that form, it registers them into our database and automatically triggers a follow up for the case worker in the SGO closest to where this worker is destined. So that is a helpful feature. The majority of the support that we were providing beyond the airport reception and the care packages was language and documentation support, so interpretation and assistance, completing arrival paperwork, as well as the COVID testing support and assistance understanding the COVID protocols. So the staff at the airport, there is both male and female Spanish speaking staff, as well as staff that speak a range of other languages, including Arabic, Farsi, Derello, Russian, Turkish and some others. So for the TFW as a Spanish is obviously the most in need, but it doesn't hurt to have others. We have found that the majority of TFWs coming through the Calgary airport are actually met at the airport by their employers. So the quarantine and the isolation hotels and all that sort of stuff wasn't a major component of the services that we were providing, but all of that logistical infrastructure is in place. But it just wasn't a big piece. As was mentioned, there is a 1-800 number for this project, which is included in our information. It's available after hours. And again, it directs calls to the service provider in the area of the worker. And in the first contract, we saw that about 40% of all of our clients had connected with the airport services in some way. Obviously, the majority of them are the seasonal agricultural workers that were coming on chartered flights. So overall, all new undertakings of course have their challenges, but we've learned a lot over the last year about what works well for this client demographic, which pieces need further refinement and also which interventions would be helpful moving forward. As was mentioned, the unpredictability of arrivals is definitely a challenge that we can print it as well. There were large numbers that would come all at once with these chartered flights. But with the COVID restrictions, we were prevented from providing in-depth services to these arriving TFWs in the airport. We had originally hoped that we would be able to provide a needs assessment or an information session on site. But the workers were encouraged to understandably continue moving through the airport. And so that's where that information about the website and the 1-800 number and the direct contact information for each of the partner organizations was important. So that was just the way that we were having to adapt to the needs that we were seeing. So the other thing is the information about arrivals wasn't centralized. We tended to know about arrivals either from employers who had identified that they had arranged for a chartered flight to come or through a contact at the CBSA. But that didn't always mean that we had a lot of heads up. So we too struggled sometimes to ensure that there were enough packages prepared and supplies were at the ready, particularly because some of the arrivals were actually larger than we were told. So we would expect a certain number and then significantly more. The other challenge is that we don't have as robust an information retrieval system for domestic arrivals. We know that the chartered flights are coming directly to the Calgary International Airport, but for international flights that first start somewhere else in Canada and then come to Calgary since our office is based in the international area of the airport. We aren't necessarily going to stumble across those those TFWs. So still trying to figure out if there's a better way to be able to capture those who are arriving on domestic flights. Overall, we we feel that it would be helpful if the federal government could help bridge. Relationships and connections with key stakeholders, particularly to facilitate this information sharing and one key one key challenge was developing the trusting relationships with the consulate. Sometimes there was hesitancy to share information about arriving TFWs or kind of sharing space at the airport if they were also wanting to kind of provide support. But this was something that we attributed to growing pain since it was new and that with more time it will just become business as usual and these processes will become more streamlined. So those were the main challenges, but there were some successes as well, for sure. Despite any of these challenges, we received very positive feedback as Kairas did as well about the services provided. So almost immediately we started receiving requests for support for departure services. I think it was something that both TFWs and employers quickly identified as being a way of easing stress of an uncertain future and so knowing that there was going to be someone who provide updated and accurate information or some logistical support on the way out was quickly, quickly something that was of interest. So what we did is we designed pre-departure information sessions to to equip the TFWs before they travel with the information about safety measures, requirements, vaccination documentation, all of that. And we found that it was most successful to actually do this while they're still at their place of employment, just because they are easier to access everyone's in the same place. And then if there are any questions, concerns or issues, we still had time to to figure that out before they're actually in the airport needing to leave. So one of the challenges that we did find, which is why the advanced notice is helpful, is that the vaccination record sometimes the means weren't aligning or there was a misspelling or something and just takes a little time to sort that all out. So getting a head start with these pre-departure information sessions is helpful, but we do have a physical presence at the airport. So should something arise at the time, there is someone who would be able to assist. Another benefit or success of having the airport services is that it created an easy way of starting to build rapport with both the TF2 views and the employers. Overall, for this project, employer engagement has been a bit of a struggle just because it is something quite new. And so to be able to offer something as tangible as interpretation support or help with the COVID measures at the airport started to show that there was a real advantageous relationship that us as a service provider with this program can provide them. And then for the TFWs themselves, they were able to again, receive very tangible support through the care packages, which again, made us a trusting source of information and support. And when we were doing outreach on farms or with mobile vaccination clinics in rural centers, there were a number of clients who said that they recognized the faces that had supported them at the airport. And so they then asked questions or sought more information because it felt like a continuity. So that worked out well for us as well. So this is, I think, probably where I'll stop it now because I know that there's other people who need to speak, but I did want to thank all of you for coming today and hearing out. I'll just put my information in the chat so that if you have any questions, you can. And hopefully you can answer some of them in the Q&A section. So thank you, everyone. Thank you so much. I learned quite a bit. I think it's a fantastic setup from the sounds of it. Thank you for all your work and for letting us know about it. Yes, so we're going to continue West and then we'll have the Q&A session. But you can put questions in chat. I'm seeing some already. And I'm sure if there are questions specific to Jocelyn in the chat, she can probably engage there as well. And she's going to put her email in as well. There it is. So as we continue over to BC, we have Mustafa Dilsos, manager of the Community Airport Newcomers Network from SuccessBC to talk about the services provided in BC. So welcome, Mustafa. Hello, everybody. Sorry, I'm just trying to figure out the Zoom. Hi, everybody. My name is Mustafa and I'm the program manager of the Community Airport Newcomers Network. And this program is part of the services, one of the services that Success provides. And some of you might know Success is one of the largest settlement organizations in BC. It has around 40 service locations across Canada with international offices in China and Korea. And the program that I work for CAN was established in 1992 as a response to the arrivals of the new immigrants from Hong Kong. So IRCC at that time, CIC, wanted to share information about settlement to Canada. And then later on in 1997, the program was expanded to include the services for refugees. And in 2019, we've got the contract from ESDC to provide airport arrival services to temporary foreign workers. So that's a little background before I get into the detail of this specific program. Sorry, a slide show from the beginning. And I'll just stay here. So I would like to thank both David and Justin for doing a land acknowledgement. I would highlight that this program is located at the traditional lands of the Mosque, Omskwamish and Tleutus nations. And our airport is located in the lands of the Mosquean people and success acknowledges the ancestral and traditional territories of indigenous peoples across the regions that would live and work. We express our gratitude and honor to the indigenous peoples who are the keepers of these lands that have existed since time immemorial. I am currently finishing my degree in social work. And most of our studies, you know, we engaging with acknowledging and raising awareness about what's happening to indigenous people is very important to me personally, plus to our organization. So this is our program. It's located in the inside the CBC immigration room. We have a kiosk, we call it a kiosk where immigrants and so newcomers can come to us and we do a quick needs assessment and then we provide them the needed information. With the temporary form worker program, we provide services and two streams. One of them is the agriculture workers and the other one is the employer specific work permit holders. That means the employer specific work permit holders would approach our case managers once their immigration interview is done. But for the temporary for the agriculture workers, it's based on arrival notifications where we schedule stuff and respond to the schedule that we we get. So there's two different ways we provide the services in our contract with the SDC. We are the objectives of our program is to provide assistive W's with the immigration landing process. So we work closely with CBC. We located in the same room. We provide in orientations in the CBC room about their rights in Canada. And then starting 2019 to 2020, we were really focused on providing information about COVID-19 and we focus on referrals to community organizations on top of providing orientations. We also distribute resources that you know, highlight information about rights and community organizations. So these are main objectives to provide orientations and provide resources. As I mentioned, our so the two streams of the work that we provide, the categories for the seasonal agriculture worker program that I think Jocelyn and Jalen were talking about as well as this. So that's the orientation that we provide to the AG stream and season agriculture workers. But one-on-one support, you know, individual support is for other categories such as caregivers, food service workers, IT specialists, transportation workers and construction workers and so on. And that would mean that we just, you know, quickly tell them about their rights in Canada, about their contracts and if they have any issues who to contact. And just the number that since the beginning of our program, we've provided our services, 25,500 total clients. How do we do that? What is included in our brochure? So we've developed this brochure in 2019 and the reason why we did that is because of our experience with the newcomers and the refugee program. Although we are we were contracted to only provide information for workers distant, distant in British Columbia, based on our experience, we developed resources for Ontario and Saskatchewan and Alberta as well. So once clients were going to those provinces, we would refer them to the organizations that are there to provide services. So what's so we provide two major resources that are developed by us. One of them is our brochure and the other one is the wallet size card and that was accented by ESDC for safety reasons. So it's a small thing you can put in your pocket. If a worker is in danger, they can quickly contact. So all these resources are developed in English, French, Spanish, Tagalog, Chinese, Korean, Hindi and Punjabi. And we have staff that speak these languages plus 20 more. The topics, sorry, I just the top email, the topic discussed, covered in the brochures are preparation for the immigration interview. So if that would be for the employer specific work permit holders or close work permit holders. So they will come and see us would tell them what to prepare for. And you know, this is about five to ten minute conversation, but also applies to the EG stream and the SOP important documents and applications. So social insurance number and other related work permits, health insurance rights. So, you know, contract obligations and stuff related reporting issues. So the needed government departments and phone numbers as well as referral section and the general resources that we have a team of we have a person who is, you know, focusing on development and updating resources and stuff like that. And so our key partners partners have been since the inception of the program. Mexican Consulate was very helpful when the program started because they are they are organized in a different manner. They know when the workers arrive so they would let us know when workers arrive so then we can schedule staff and then prepare for the arrivals. Of course, the CBSA were located in the same room and we, you know, we work closely. And this was very important once the country was shut down last year. The only two programs working at the out of the airport was CBSA and our program and we responded to all the charter flights that arrived and, you know, made sure that the protocols are followed and stuff like that. Mi Tierra was is the organization that helps to facilitate after they leave the airport so connect them with their employers and and providing meals after they're finished from the airport and so on. Challenges. So we have limited arrival notifications and we've, you know, informed ESDC about this. For our other programs we get, you know, five to seven days notifications. But this program so far maybe because it's new, you know, it's it's in the process of development flight delays. You know, it happens that flights with the charter arrivals specifically a couple of months ago and May and June flights would come for four hours or three hours later. And that would, you know, affect scheduling and related matters. Flight arrivals before six a.m. and after 10 p.m. with the sub workers from Mexico and the flights landed 530. So we have to be here to meet the workers and there is a number of, you know, 100 or more 120 per flight. So and then after 10 p.m. sometimes services last past 12 for 1 a.m. And our program staff are here at the airport. COVID test delays. So at the beginning once we started the program in the airport together, you know, we'll figure and figuring out how to respond to the regulation, federal regulations. And that added about two hours to our regular services. Successes, I think the obvious success is that, you know, assesses with the work permit issuance. So we speak the languages if there's an issue, if there's a need for interpretation or facilitation of any, you know, matters or questions that workers have, we're always there. Assessants will document loss at the airport to happen multiple times where people lost their passports. So we've we've helped to we've facilitated with the CBC to issue one day permits, you know, connected to the consulates and made police file reports came back to the airport and give, you know, assesses with new passports. And then other times they would lose passports or other documents in the airport. So we're there to help that. Responses to emergencies to missed flights, very common. So, you know, we we help with that. Medical calls, baggage loss or damage. So, you know, sometimes it happens to all of us. Some of the baggage is maybe damaged and we assist them to meet with the airline representatives to make claims so they can get financial reimbursement. Referrals, so, as I said, that we are referrals as are completed by the city of final destination of workers. So if somebody is intended to go to, you know, Edmonton would highlight the organization that is in Edmonton and that is that can help them with community services. Yeah. And our our separations are from eight a.m. Seven days a week. And for the sub workers, we work 24 hours, seven days a week based on the notifications. So I'm the program manager. We have someone I think is part of this call to. He's the senior manager and we have a team of staff up to 30 people working with this program. Thank you. Thank you so much for that. Very informative. Looks like a fantastic program as well. It's great to see so many. Fully realized services available for T of W's as they arrive in Canada. We have a few minutes left before Jocelyn has to head out. So we are going to start into the Q and A period. You can either raise your hand using that function. Or put your questions in the chat. Brian, we are going to get to your question, but I'm going to go to Roland because he had a question early on. So take it away, Roland. Yeah, I have a double question here, but the first one I have is with the airport service and that we have in Toronto or in Pearson. I know you guys are giving Jaleen is also already giving the COVID care kit. Do we have to repeat that in here when they get here or is it a duplicate? What do you think would be the your suggestion? Everyone, just to clarify, you're referring to the welcome bags. Yes. Yes. You have the same welcome bag, welcome kit. So we have also, you know, we provide a lot of those. So would that be I know it probably scorn is answer a question to her, but so that's one of my question whether, you know, I know we haven't heard anything yet. I think I only heard once that coming into a new broncic. So the second question I have is just just an estimate. How many have you served up to date? And which ethnicity have the highest arrival of DFW, you know, since you began? Yeah. Yes. So who would like to speak to that? We have I know we had some data OK, in Jaleen's, but Mustafa, if you want to talk to what population you're serving. Yeah, and even just later Mustafa, I think it does or not. Go ahead, Mustafa. So 80 percent of the workers that we provide our services to our agriculture workers and and and beyond that is the work. Such a long name, close work permits. So are there employer specific work permit holders or 20 percent of our total clients? Yeah, echoing that the overwhelming majority of the clients served at the airport are seasonal agricultural workers and nearly all of them are from Mexico and Central America. So there are other TFWs, like major populations of TFWs serve by the project, but they are typically workers who are here year round. They may be working in the the service sector or something. They're not seasonal agricultural workers. So yeah, ours is a very Spanish speaking heavy Mexico, Guatemala. And Nicaragua, I believe, are the three highest. All right, I'm going to move over to Brian's question. So many in Latin America have been double-vaxxed with Sinovac, approved by W.H.O., but not by Canada. Some have received booster shots of Moderna or Pfizer. Have there been experiences of this situation affecting entry into Canada and or eligibility for these programs? If any of the three of you have experience with vaccines outside of the approved Canadian ones? This isn't something that I personally have had a lot of exposure to, but it is something I can check back with the team and we're brought back either at a future meeting or if you'd like to email your question, I can get back to you. And while I have the floor, I will just be stepping out. So thanks, everyone, and please feel free to connect by email later. And thank you, David and the rest of the CHIRES team. Thank you so much for joining us today. Bye. Mr. Afais, are your head up? If John would like to go, Jayleen would like to go ahead. Sorry for mispronouncing your name. OK, so for us, we're obviously meeting workers that have been have entered into Canada. So I can't say if there were workers who were kept from entry due to their vaccination status. As I mentioned in my presentation, we still do have workers who are coming through that fall under the designation of not being fully vaccinated. For us, they just have to go through. Entry testing with Switch Health. Now, I can't say in terms of which vaccine or what exactly their non fully vaccine status encompasses, because if you're not fully vaccinated, that could be. You have one of the approved vaccines. You have the non the non approved vaccines. So that is my that's my knowledge of it. From what we know is that there is no requirement to be vaccinated to enter Canada for workers, sub workers and agriculture workers, because they're deemed as essential workers, but they could not leave Canada without being vaccinated. So they can come to Canada, you know, without a vaccine or whatever vaccine they have. But once they're in Canada to leave, then they will get, you know, an approved Canadian vaccine. Yeah. Thank you for that. Martin, you have a question. Hello. Yes, I have a question I want to share. There is many migrant workers, especially from Honduras and Guatemala that come into here to Ontario, but the flight is landed first in Quebec or another provinces when they were receiving the vaccination. So there is an issue because we were working at the vaccination clinics right here, but we cannot put together the two vaccines. And some of them they lost the paper or they didn't receive the the proof at the airport. And it's a lot of problem for them because they cannot even they were vaccinated in Canada. The two vaccines, they can approve, they have the two vaccines. So it's kind of a very bad situation. Another situation is workers that they come in from their own countries with the first doses with vaccines that are not approved by Canada. But we were giving the two doses, but they don't have a way sometimes to prove that they have the two doses. So there is a few issues to them when they go back to their own country. Certainly, I know we've dealt with a case where tracking down the vaccination records came into play in terms of departing workers. So I think it's trying to collate all of the data from the different stakeholders can definitely be a challenge. I have come with a hand. Go ahead. So much, David, and thank you, Mike, for for the question, because I think that's where you're, you know, our community partners are coming in with us. What are the requirements, you know, at all of the airport? And also in the countries that they're going to, with regards to vaccination, COVID-19, pre-departure tests, so we need to know that so that we can provide workers the accurate and the right information so that we're preparing them before the actual date of departure. Going to be very, yeah, very stressful when they're at the airport already and they turned down, turned away because they don't have the documents. So that's that's very critical. The other thing, too, is ensuring that, you know, the relationship with public health or the Ministry of Health with regards to having the proof of vaccines available to the workers. We have that case at the airport. I think that they dare in terms of getting the full, well, the certificate of two dosage or receiving the vaccine. So this is this is very important, actually, in terms of, you know, the airport services, both in Toronto, in Edmonton, also in Edinburgh, coming together, doing this webinar, sharing information, the work and the services being provided so that the community partners, allies and supporters, and even like recorders, would know that this service is available at the airport. So it's it's great to have this this webinar and thank you, it's not fine. I know Jocelyn has left, but Jessica. It's a much come, Martin, your hand is back up to the Amorad. I just want to share a little bit what we've been doing. Lucy has been contacting the Quebec Health Unit used to try to get the proof for those workers and used to help them and to have to have the two vaccinations probes. We have a question in the chat about Quebec. Don't have a representative from Quebec. Are we aware of any services in terms of support services at the airport available in Quebec? Do does anyone have an awareness of what's going on? With our French Canadian friends. Jaylin, yes, Connie, what's going on? There's actually an organization back that, you know, that is supported also by Service Canada to provide this information. It's it's this earlier that, you know, to bring in our Quebec counterpart, you know, the work they're doing in Quebec with regards to providing their services. I think to add on that, Jaylin, or are there any further questions in that anyone is considering? Feel free to pop them in the chat. I was also wondering about I'm always interested in stories. What have you found has been the most sort of impactful moment for you in terms of providing these services? There must have for Jaylin, like, is there a sort of standout moment in terms of, like, you know, feel like getting a sense of the importance of this work? I think it's sort of the continued communication that will happen to some of the workers. So we have the workers that we see at the airport and sometimes those can be quicker interactions or we can help them to their next destination. But then just receiving those calls afterwards to hear about how they're doing or to have that continued support. Like, I feel like that is really, really excellent, really impactful for us because they'll say that they remember us and they'll reach out and I showed the anecdote about the one worker who said that he had met us at the airport and now he was circulating our business cards to any of the other temporary workers that he was coming across so that they could also receive the support that we were providing him and it felt very touched. And that was really something that was impactful for us at the airport. For us, I think there's one of our work, like case managers have shared that one of the workers worked in so, you know, once the person told them about the services available and that they could, you know, reach out to government for any services, this work goes from Korea and she started like crying because she's been working in Canada for five years and the employer promised her that she will apply for a PR but then he did not and then he also did not pay for the hours of work the way that need to be. So there's a lot of abuses have, you know, took place and this person, you know, got very emotional so I'm very, very thankful for this service being available. So that was one of the highlights that we had. Highlights in terms of the need of the program but not for the... Yes. Yes. But definitely good to have that point of connection that sort of listening ear at the very least but also sort of form that connection with further organizations. Go ahead, Connie. Sure, you've shared this. But... Sorry, you're cutting out. Yeah. This is my internet connection. Where Kairos was asked to provide the airport services at the Toronto International Airport just because there is a huge gap in terms of providing and welcoming workers when they arrive at the airport especially in the midst of the pandemic and this, you know, irregularly and constantly nearly four, four workers during COVID-19. We were at the airport, we were faced with a lot of challenges but also with lots of fulfilling and kind of satisfied reactions at least themselves because you can totally, totally be lost in all of these lines and cues and different people asking you different documents and especially if both either the public health or CVSA or those key stakeholders are not providing or are not speaking in the languages that are easily understandable to the workers. So when we started having workers that are airport staff, that's very, very helpful and workers were really very grateful actually for that additional ear or a person that they can approach and talk to and just share the concern and be assisted and accompanied in the different lines that they have been hopefully. So that's all the challenges and despite being the key to the black. Yeah, and from that experience in the present, we've started to really get the trust of the workers. So after being received at the airport, they would call back and say, even just to say thank you so much for also sharing more concerns just when they get to their final. Thanks so much, Kamen. Roland, I saw that you, did you have another question or? Well, I'm going to ask about the same question I've asked with Jaylene about, if they give it already the COVID care kit in the airport when they get to our destination in New Brunswick or Nova Scotia, here, whatever. Do we give them another COVID care kit for Corny? Here's my both but outside. Sorry, I didn't get that one, what did you say? Which province or final destination they're going to. We do not push for that information. That's the workers provided, you know, our voluntarily. We don't want to be seen as. Yeah, so we have to give them a, you know, if they arrive in here, even though you've given already, we don't have to ask them about if they got in a COVID care kit from you guys. That's my only question, this is breaking. We know that a worker is going to New Brunswick and they've already been provided with a care kit there, but we can let you know. But oftentimes, you don't get that information to where they are going to. So there's no way we can tell you or any other partners say, in PEI, in New Brunswick, even in your title. Yeah, I don't. And secondly, the big issue if the worker gets a second back. Okay, yeah. Yeah, that's kind of my thinking too. Like the more supports for. Okay, yeah. And resources for the workers. We can give more, but I just want to see what's the protocol as far as our partners in there. So we don't have to ask them about it and we're happy to give that. So we have more to give. So thank you. And Connie yet Martin in the chat was looking for the information on the organization in Quebec. Well, I will send that to you, Martin also for the interest of all the partners. I will send the information item. It's in Quebec, in French name. So it's really sure how to spell it. So I'll reach out with Service Canada as well so that we have to write the factor in the future. Thank you, Connie. Again, if there are any further questions, feel free to raise your hand or pop them in the chat. Are there any sort of final thoughts on the airport services or your providing of them from either Stafford Jalen in terms of the importance of it or the sort of continuing need for the project through the ever-changing COVID times we're in? Not to put you on the spot. I can go first. I think what I've noticed, that's my personal observation, is that not only with this move, of course, I think there's been advocacy from community members for 20, 30, 40 years. But I think with this move, with the government services, now we see that workers are more aware about their rights and their housing improves a lot, has improved a lot because now there's more investigations and attention being paid to details. And their community programs being available, such as learning English or even help with applying for the vulnerable permit and similar services. So in the last two years, I think there's been a big increase and the attention being brought to the situation of workers. Jalen? Yes, I see. Yeah, I definitely think that this is so important, just even speaking to the workers when we give them the information folder and to see them browse through it and be so just happy that they have this information and how important they think it is for all temporary form workers to have access to. And again, just following up with, we are building trust with them and then reaching out about calls, just having the folder and knowing their rights and reaching out about any issues that they're having with their employers. We've seen an increase in workers feeling more confident sharing that and just having that information so that they're able to speak out really and know what the standards are that they're coming into. So it's been really excellent to see that and to be receiving those calls. That, we have a question in the chat about are airline workers a part of bringing TFWs for help or is it more of the support services finding the workers? I can start. For us, it tends to be us finding the workers. As I said, we're covering those exits and we tend to come across them and interact with them that way. We have had some other departments that might come up to us. It tends to be for language, not always necessarily a temporary form worker or sometimes if a term might think that there are temporary form workers coming or something on those lines, so let us know if they're aware. But often it is us finding the workers or just, again, being aware of those flights and covering the terminals. Same for us, as Jalen said. We know what flights workers come in. Already, we've established that in the last two years and so we plan accordingly and they come to us. I just wanted to mention that connected to the previous question that we've had a large number of Jamaican workers also throughout the summer, because the flights to Kelowna were suspended and they came through Vancouver. And before we wrap up, Connie, did you have any final thoughts before we go? Yes, and well, first a quick question. If you are doing a wrap around service, meaning you're providing service to the parking workers as well, that is something that we're lacking here in Toronto and we've started actually strategizing and planning of being able to provide that service to the parking workers. I think actually Susan's question is more related to the parking workers, because for arriving workers, once they deplete, air air workers no longer have responsibility to this worker. So the workers would find their way to immigration, clear immigration, CVSA and so forth. But for the parking workers, there's more engagement with airline workers because they have to check in, they have to weigh their laggages and they have to pay the extra fees and the challenger, the property airlines would have Spanish speaking or Padua or Tagalog speaking these workers understand the whole process of checking in, especially with the same thing, to check in the chaos. So that's one. The other one is coming. Well, there is a private company that is kind of paid by farmers to support the workers go through these processes, both for arriving and for the parking workers. And this is Kanak. And if this is in the, this is in place in BC or Edmonton, the car is to provide service to those workers that are not being assisted by this private company or private. There's also some good holes in there because not many workers would know that they're being assisted by Kanak. And so they roam around and that's when our staff would look at them and provide support that it becomes a problem. We've been working so hard to address this and develop a more collaborative relationship with the government. So you have very good relationship with other key stakeholders, particularly the government and everything. You've kind of quite a bit. Sorry. It's my interest. I guess just to capture where you were not one year old yet providing that service and we're doing our best in improving the way we're doing. And Chailen is there at the airport most of the time. Yeah, sorry. At the national level, through ESDC, the airport services, for example, we come together. So Kan, CCIS, Kairos, and I think it's Rack, to talk about the work, the challenges and how, the gaps and how we're working. Thank you so much for that. That brings us to the close of the session. Oh, Connie did have that question for Mustafa. Do you offer wraparound services at this point? No, we don't. We're wraparound services, meaning that specifically helping them with the domestic departures. We do not. Yeah, because the number of clients, the number of workers are departing a lot and we don't know when they're coming. So it will prove like it. We just focus on arrivals for now. Thank you for that. All right, well, thank you for all of this fantastic information. It's great to see so many supportive services across Canada. And services not represented here as well that are providing these services for TFWs as they arrive in Canada. As I posted in the chat, our next webinar is a year of the Empowering Temporary Foreign Workers project on December 1st. We're gonna be talking about everything that's happened this year. I'm sure the airport services will be part of that as well. It's been quite a ride, I would say. But we've also provided some really fantastic services and we want to celebrate and look forward on the project. So the link for registration is in the chat and we will also be sending out information through the migrant justice mailing list through Kairos and you can sign up for that on kairoscanada.org. Thank you all for your kind attention and thank you especially to our guest speakers for the day, Jaylin and Mustafa. We really appreciate everything you provided today. And I hope you all have a lovely afternoon. Take care.