 Ja, så er vi klar til at gå i gang, og så vil jeg egentlig bare på vejene af i-centrum Victor og jeg selv, byder jeg rigtig barnt velkommen. Victor kommer fra en af vores centrale app-stovepartner i-centrum, og jeg selv er direktør her for Superforstændemark. Så lad os kaste os over det. Først og fremst så vil jeg lige sætte et par år på guldrejsen, fordi det er sådan, at alt hvad vi beskæftig os med her på Superoffice, det relaterer sig til kunderrejsen. Og det vil sige, hvad er det egentlig for en oplevelse i giver jeres kunder i deres rejse gennem jeres butikke. Og det er helt fra, at jeres kunder ikke ved, at de har et behov for jeres ydelse, for jeres produkter her ude i en grå out-of-market-fase, så de bliver ved med at købe jeres produkter i jeres ydelse som indgangskøb eller som abonnementer her over i den lysekrønne løgelsefase. Og jeg ved, at der sidder et par stykker på møbinarer her i dag, som har hørt mig tale om kunderrejsen på andre møbinarer, som har haft et andet fokus. Og når jeg bliver ved med at vente tilbage til kunderrejsen, så er det fordi, at min optik er nogle troligt gode måder at anske, og udfordrer sin virksomhed på, om der kunne lægge et uinfriede digitaliseringspotentiale i et eller flere af de kontaktpunkter, som jeres kunderrejse består af, og som I kan se her. Det kunne for eksempel være, tracker vi, hvem der åbner, hvilke artikler, som vi har lagt ud på SOMI, og opretter vi en call to action, så der automatisk bliver fuldt op hos kunderne her i den lysekrønne løgelsefase. Og går vi videre den Active Evaluation Phase, anvender vi så her, for eksempel webforms, for at gøre det lettere, for at lige vurderer, hvad det egentlig er for en værdi, I kan tilføre kunden, eller bruger i chat til hurtigt at besvare lysekræs i spørgsmål, så de spørgsmål ikke bliver besvaret i en konkurrent sted for. Og de webforms og de chat-sessioner, som jo er kontaktpunkter, bliver de automatisk journalisteret direkte ned i jeres superoffice, så den data-information, den lige pludselig bliver gjort tilgængeligt videre for jeres kollegaer, som de kan handle på. Og går vi videre i purchase eclipse-fasen i den mørkeblå fase, har i så her, for eksempel en ERP-integration, som minimerer doble arbejde, og som automatisk sikrer valid og opdaterer data. Og kører vi videre over i den grønne fase, når det lige så er bedt til kunden, og de skal til at opleve, hvordan det er der at være kunden i jeres butik, har i så her en god og automatisk måde at sikre en proaktiv adfærd, når de har brug for hjælp, det kunne være effekurer, det kunne være ind på en kunde på tal, og har i en god måde at sikre en proaktiv adfærd, når vi ligehøjlsesavtaler og abonnementer skal fornytes. Og nøjloret i alt hvad jeg har sagt her, det er automatisering. Automatisering, som bliver gjort muligt, fordi vi har digitaliseret et kontaktpunkt. Vi har sat strøm på noget data i kontaktpunktet, og derfor så kan den arbejdsproces, der anvender dataen automatiseres. Det er smart, det er bare tid, det er bare penge, det er minde mere fej, og det sikrer, at ting rigtig faktisk sker, og sidst man ikke mindst kan det efterlade et langt mere professionelt indtryk over for jeres kunde. Det vil sige, at de får en bedre kunderrejse oplevelse. Og det er jo bl.a. det, der er målet med jeres superoffersløsning. Så på dagens revinar sætter vi fokus herover i den grønne del af kunderrejsen i lojtifasen, fordi det er et faktum, at det er langt mere omkostningseffektivt at sælge mere til eksisterende kunder, end det er at sælge til nye kunder. De af jer, som lytter med her i dag, har helt sikkert både aftaler og kontrakter med jeres kunder. Og så er jeg måske også konstateret, at hvis man har flere kontraktyper eller man har mange kontrakter, så kan det faktisk være svært at besvare overblikket over, hvilke kunder man skal følge op på reno. Og med den her nye Contract Manager app fra i-centrum, så får man altså automatisk opfølgninger ind i sin kalender, så man husker at genforhandling kontrakter, der udløber i tiden. Så jeg kunne passe med at spørge her om, der sidder nogen herude lige nu, som synes, de har et nemt overblik over, hvilke af jeres kontrakter, der udløber i år. Og hvis ikke I har det, så har Victor i hvert fald fra i-centrum en interessant løsning, som han vil dele med jer her. Så mens vi lige får mulighed for at give Stephanen videre til i-centrum, og Victor får mulighed for at dele sin presentation, så vil jeg sige, at vi skal nu switch ind til engelsk. Victor kommer fra Sverige, og vi tror, at det er bedre for både partier, hvis Victor kan give hans presentation i engelsk. Så over til dig, Victor. Hej. Tak så meget, Pernilla, og tak for alle for at være her i morgen. Jeg vil se dig i dag, som kontrakter-manager, det er faktisk den seneste app fra i-centrum. En ny agenda for denne webinar, hvor jeg har en intensi, at jeg vil runke for 20-25 minutter, så jeg vil ikke holde dig for så langt, fordi det er en meget simpel app, og jeg håber, at vi kan generere nogle ansvar, som vi kan putte det remaininge tid af denne webinar. Så først, jeg vil give dig en ny introduktion af mig selv og i-centrum. Jeg vil runke os ud af, hvad kontrakter-manageret er, og hvordan vi kan bruge det. Hvordan har vi set det op, så vi kan sige, at det er relevant for i-centrum. Hvordan har vi kunnet at skrive nye kontrakter, og hvordan har vi kunnet at keepe det? Hvordan har vi filteret og finder de ansvar, som er relevant, som du vil se? Jeg vil så tale om krisen, hvis du vil move forward med det, og så har vi en lille ansvar og ansvar, når vi er døbt. Jeg er Victor. Jeg arbejder i i-centrum, hvor jeg holder en position af bedre salg. Jeg arbejder generellement mere med appene, som arbejder med super-office processer, og jeg arbejder også meget med integrations. I-centrum er jeg en favorit partner i Sverige, og vi arbejder meget i lockstep med super-office, for at hjælpe dem til at bygge et sted for alle super-office kunder, med en fokus, selvfølgelig på appen. Hvad er kontrakter-manageret? Hvor kommer det fra? Det er et sted for at bygge og manage time-sensitive processer i super-office. Jeg har ikke brug for kontrakter, men det er mere time-sensitive processer, ting, der har en end, som måske er nødt eller termineret. Det er noget, du skal tage aktien på, når du har en time. Det er ikke nødt at bygge current kontrakter, som du har i stedet. Det hele idé af kontrakter-manageret er at hjælpe dig til at keepe kontrakter som du måske skal follow-up, eller future processer, som du måske vil hjælpe dig til at kigge kontrakter. Det hele idé er at bygge automatiske aktiviteter i kalender, for dig at få follow-up. Det er en kontainere på super-office, hvor vi kan stå alle information, om de type processer, alle sales, som er relevant for det, og de dokumentationer, som er relevant for det. Det er start- og end-dater, selvfølgelig, for når du måske kan begynde at begynde, og hvilke statiser og så. Når vi forbereder, de typer af kontrakter, som vi prøver at spille, og det er areaer af brugning. Det mest kommende ting, vi prøver at sætte, er selvfølgelig saleskontrakter. A lot of our customers, ourselves included, we work with this subscription-based organization, we sell licenses, that after a year they need to be renewed. It's important for us to keep track of when the date is for this to happen, if they're terminating and that type of thing. It's also a very powerful tool to keep track of our competitor contract, for example. If I want to know, you know, I'm pitching a certain customer, they're signed with somebody else that runs out on a certain date, I can use the contract manager to create an automatic update for myself to know this is the day that I should contact them again, because I know that the competitor contract is running out. It also works for things like procurement or purchasing. You know, if we have GDPR agreements in place, NDAs or SLAs, all of these things are, to some extent, they have a time-based limit, and you need to keep track of it. I actually had an interesting meeting with a big lock company in Sweden, just yesterday, who said as well, wait, you know what, public procurements, I want to know when that is actually due, so that I can then put reminders in place for when I need to take certain actions in order to be ready for the end date of this public procurement. So that's just another use case that I found very, very interesting, where we can then, you know, broaden the scope of the contract manager not to just include the sales that are in place today. And if you have terminated a contract with a customer and you want to follow up, say, a year later, you can also store this information in contract manager. A year from now, you will have that automatic reminder in superoffice saying now it's time to contact them again. So basically, the whole idea of the contract manager is any type of business activity that has an end date that is set to renew, you can use this app for. So how do we customize it, first of all? Before I show you how we make a contract, I want to show you how we can set this up, because as with everything, there is no such thing as a one-size-fits-all. It's built mostly on standard superoffice information, which is, you know, that's why it's so easy to get up and running and why it works and such a good complement to the superoffice. But in some cases, you know, that is not enough. You need to have some certain user-defined fields, other types of input information that is relevant to the contract for you to see the real value of it. So we've created basically a small design phase, if you will, where an administrator can go in and from here you can then set up the different types of contracts that are relevant to you. You know, for us, for example, we might want to keep track of competition, for the subscriptions or services, but here you can also very easily create the ones that are relevant for you. On the side as well, the different statuses that might be relevant for you. You know, we cannot go in the side. This is how your business should be run. That we leave up to you. So we make it very easy for you to customize and design the app so that it becomes valuable. From there, we can then create these extra fields. Basically, this is, it's an open book for you. So if it's a product that you want to link to the particular contract, if it's volume or discounts, or if there's a service level agreement in place, all of these things you can go in and customize so that when the contract is created, the correct information is stored and easy to find for you and everyone within your organization. In terms of users, you know, we follow the same process that we do with all our apps. You're not limited, or depending on the amount of superoffice users you have, you don't have to buy the same amount of licenses to the contract manager. You set this up on the one. And more importantly, getting set up might seem like a long process if you already have a lot of contracts in place to go in and create things one by one. So we can actually provide you with an Excel template, where you can fill in all the information, import this directly into superoffice, and then you're up and running. So it's a very simple process. So how do we then create these contracts once we're up and designed how we want to have it? It's a simple web panel that we have both on the company card and on the sales card in superoffice. What I'm showing you here is just the clean slate, if you will, that you're met with once you start up the contract manager. From there, you can hit the new contract. And what we have then is a simple form that you need to fill out. So I'm going to show you in the next step sort of the different information fields that I'm going to walk you through the different information fields. But the reason I have this up here is because from the design phase, the different types of contracts that we have and the statuses are simple drill down menus now that you can then choose, which is the one that's relevant for this particular contract. So as we fill this out, we can set a name for the contract, making it easy to find. We define the type of contract that it is, who is responsible for it within your organization, the status of this contract, who is the contact at the customer side. We can connect any sale to this contract as well. And this becomes very relevant in a lot of cases because let's take an example. I'm selling a three-year contract that is billed on a yearly basis. I then need to set up three separate sales to be contained within this contract. And they can be of different value. It doesn't really matter, but it's very easy to connect the sales as superoffice to the contract itself. The price is the value of the contract naturally. We can define the payment period, which then becomes obviously important if we're going to set up a series of billing and to keep track of that. If we want to add a description, super simple, if there are any special terms, we're able to add this. The start and the end dates, we define using obviously the superoffice calendar, and it's using these dates that we then are able to generate the automatic reminders to automate the process of keeping track of what it is that I actually need to do. How long does the contract run? How much notice are we giving the customer before, for example, the contract is set to renew or expire? And if we do extend it, how long is that extension going to be? The reminders, which are tied to the end date, are what then generates the automatic activities in superoffice. And if you have notifications on in superoffice, these are going to go when the time is right. Then we get on basically to finish it off. The extra fields, we can then define whatever information there is that we want. And we're also able to attach any relevant documentation that is for this contract for us. For example, we use get accept, which before we send out a quote, we get that sign, that's stored in superoffice. We can then very quickly just attach this using superoffice or upload from anywhere else. So it's very, very straightforward, the simple form for you to use to input all the relevant information. Once that is done, you'll see now that the contract manager web panel has a contract stored for this particular company. And if you click on this little menu button, we'll now see that there is a, it's expanded, and all the information that is relevant for this particular process is stored in a very simple, easy to read manner, where anyone within your organization can go in and actually see what is the important information regarding this particular contract. Very straightforward. And as you can see here, there are automatically generated reminders that will be stored for iCentrum. As this contract has set to expire in a certain date, a month before, you'll have a reminder generated a week before, all according to how you have set it up yourself. We've even created a separate contract reminder type, just to once again make it as simple and as easy to follow as possible. So then the question becomes, okay, so once I've set all of this up, I want to, in a simple manner, also be able to find the contracts that are relevant, sort them in a way on an organizational level. Now, Superoffice obviously has their selections menu, but we've run into a small design snag, if you will, on this point, because for a company could have multiple contracts stored within itself, and using selections, we need to store this information in a clever manner on the more fields. So because there are multiple contracts that can be connected to a certain company, we've actually built our own filter function, that is within Superoffice, that makes it easier to then be able to go in and find multiple contracts that are actually connected to one company. So this is what it looks like from here. So depending on the information that you want to filter on, we've built a search function that is very dynamic and easy to use, that will then help us pull out the relevant information. So let's say I'm in a situation where I want to find all the contracts that end in January 2022, and I want to find the ones that have a year-long contract with a three-month notice. So once I put this into the search function, the contract manager is then going to pull all the results based on the information that I'm searching for. So once again, even if you have user-defined fields or anything along those lines, this feature will easily help you to find the contracts that are relevant for any particular parameters that you're searching for. And basically that is how easy the contract manager is. I mean, there's not a lot to it. What we've tried to create is just a very simple intuitive web panel where based on the information that Superoffice is able to store, we've just reprogrammed it a little bit to display in a simpler fashion, but also to give you then the opportunity to actually have the system provide the automated reminders as opposed to you having to keep track of everything yourself. For those that are interested in moving forward with this, the pricing structure is very simple as well. It's a tiered pricing structure. So depending on how many you are, it actually gets cheaper. I've provided the information in the euros because I think it's easier for you to compare it as opposed to Swedish crowns. We will be having a Danish price list as well, but this gives you a good idea of the costs basically. It doesn't matter if you're online or on-site. The only requirement that we have is for the on-site customers that you have Superoffice 8.5 or later. But we are able to install this on a solution as well. And that's really it. I mean, I've tried to make this as short and as simple as possible, because I don't want to over-complicate a tool that is already very, very simple. So, Penila, do we have any questions that have popped up in the chat up until now? No, not yet, but any questions are still very welcome. So let's just give people a couple of minutes. While we do that, I think we should finish off. Thank you, Victor, for your presentation here. Being proactive via automatisation, I think, is something that makes perfect sense. So you can obviously all reach out to both Victor and myself in case you have any follow-up questions. I think we will conclude the seminar with this and stop the recording. And then I just think we'll want to wish everybody a very nice day. The sun is shining here in Denmark at least. So enjoy it. And thank you very much for taking the time to listen in today. Thank you. Thank you all so much. And if anyone does have any further questions, we're always open to have a more one-on-one type of demonstration with you where we can look more specifically at your organisation, your processes and your needs, and from there, kind of mould the solution around the expectations that you have as well.