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Conversation with ABC Travel "Boss"

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Published on Jan 9, 2016

You can read the full story for context here: https://blog.destiny.gg/out-e2000-aft...

The tl;dr version is: I had to rebook a flight using a travel agency in Germany. After paying them to rebook the flight, I show up at the airport to find out the flight hadn't been booked. Had to book the flight myself, tried to get compensation from the travel agency.

Some highlights from my blog post -

1:20 - for some reason he’s in disbelief that a one-way international ticket booked 45 minutes before the flight is €1,900 and claims that I booked “the most expensive flight”…which is blatantly untrue, and anyone who travels knows first class flights would be way more expensive. The flight Delta originally offered (the one ABC Travel said they were going to book) was over €3,400
2:26 - now he changes stories and says the “he can’t issue the ticket for the next day”…??? Why would he say that now, after they offered me the itinerary…?
2:55 - he now begins to claim my payment was incomplete/didn’t go through, and says that they could not issue the ticket as a result. Then he claims that I should have called “a day before” even though I was booking a ticket that was supposed to leave in about 14 hours…
3:58 - he continues on about how it’s not possible for me to change my ticket and makes excuses about how it’s not possible to change a ticket on such short notice. Then at 4:25 he says it’s “your fault” that I missed my first flight.
4:59 - I complain that if I pay 200 euros to pay a change fee, they should have contacted me if there was a failure for the payment going through. Everything looked like it went through on my end. At 5:49 he claims that “the connection between your credit card company and our inquirer here…was completely wrong.”
6:49 - He blames me for “trying several times” to make my card work, then claims my IP address was sending a “70% fake signal on that transaction”…?? Then claims they have “no contact, no address” for the card..??
7:50 - first cut out
8:00 - saying that I tried too many times to pay on the same IP address..??
9:44 - I ask why the agent wouldn’t respond to me asking for confirmation of the flight…He says that maybe she went on vacation or left the office, and then they would have to wait until Monday to figure things out. Something also about “strange signals”…
11:13 - Now he claims that since I paid the 200 euros to his company the ticket should be changed automatically, even though there’s no way the airline could automatically change the flight if I make a payment to the travel agency, and even though he previously said I hadn’t made the payment.
12:18 - Now he claims they can’t rebook the ticket since they didn’t have the money…
12:54 - “If we don’t get the money, why should we respond? Maybe you found somebody else!” ..????
14:46 - Here he claims that they had made reservations for me that day, “100,000%.” I ask him to show me a receipt or anything proving that they had actually rebooked it, but he claims that it was “lost out of their system” and he wasn’t able to show it to me. Unfortunately the second part of this is cut out a little.
16:00 - He claims my transaction is “high risk” and no one would touch it…even though they send me a possible itinerary the next day..?
17:15 - the audio is a bit jarbly here but it should be mostly understandable.
18:49 - He claims on his legal side that they’re only responsible for the tickets they confirm, so I quote the part of his website about the gross negligence. He claims again that I simply failed to pay the change fee.
19:50 - “We can speed up the conversation…what do you want we should do?” “Reimburse me for the ticket.” “*laugh* never ever sir, never ever.”
25:19- another cut in the audio.
26:09 - He says they don’t respond to customers after not making payments. When I tell him she sent me an e-mail the next day, he says “I don’t know”…
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