 When they feel heard by you in this deep way, then they're in the position to be able to consider also listening to you. You talk in the book about the levels of listening and I'd love to share those with the audience. First of all, there's just everyday listening where we're waiting to speak and that's the majority of the time for all of us. And then you can listen a little bit deeper to listen for what are they thinking and you're trying to take their perspective. Going a little deeper, you can practice listening for how are they feeling. And this will help you start to develop some empathy, although remind yourself that you could be wrong. There's a level below this where you're listening kind of like Sherlock Holmes to what they're not saying. But this is another level at which definitely you can still be wrong and your ego can get in the way. So watch out for it. The level of listening that I encourage people to practice because it's the very most powerful is listening for the other person's values.