 Dear students, I welcome you in the course of leadership, emotional, intelligence and decision making. This is module number 178 and we have to learn how to say no because in our everyday life it is very difficult to say no particularly when you are a toxic handler, particularly when you feel that you are sincere and particularly when you think that you are there to help the people with empathy. To say no, remember one thing that the art of saying no is a very difficult phenomena and you need to learn that art because most of the time we are dealing with a yes policy in situations and it is difficult to say no to the people particularly to whom you care about, to whom you think are your followers, to whom you think are the people who are dependent upon you. It is very difficult to say no but remember that saying no can even be sometimes in their own interest and their interest will be predominantly met when you are able to approximate and estimate your own capabilities and your own competencies and proficiencies because saying yes is easy but after saying yes, you may not be able to tackle the situation and then there will be more chances of the situation getting worse. So as we said, as we discussed, we have to estimate where we need to be and where it is necessary to clearly say no to you. For this purpose, there are simple aspects when to say no and how you can deal with the situation. Particularly, when you say no, you have to convey the empathy because empathetic is necessary. Either you say yes or you say no but in the case of no, we have to let the other person know that we are still caring for the person. We are still concerned with the issue and the problem but for the time being, we are unable to tackle the situation or deal with the problem which the next person is encountering. The second important thing is, tell them you are currently not in a position to be most helpful to them right now because remember, it is better to estimate and approximate your competencies and let the other people who have the right set of skills to deal with the situation. Another thing which your author is talking about is consider alternative sources of support. When we talk about alternative sources of support, it is said that suggest an article book or other sources on the topic. It is possible that in that book, in that summary, in that research article, it is better to elaborate on that problem from where we can take guidance or reference. Another thing can be refer your colleagues to another person. It is possible that a core person who has expertise to solve that kind of problem that is the right person where he should meet that person. And last but not the least point is that motivate the person to develop self-renewal capability because self-renewal capability is very important so that you are always not dependent on others but you should be independent or interdependent. Dear students, remember that interdependence is the most important thing. It is the two-way flow and basically when both of you share interdependence, that thing creates the synergy and better outcomes as compared to independent or dependent work. So remember that being a toxic handler, there are different aspects that you have to deal with and you have to focus on where to yes and where to no. If we conclude all this, then remember that saying no is no doubt difficult but you have to evaluate yourself and others' concerns as well. So it is better to contact the other person who can solve the problem better.