 Good afternoon. My name is Rick Knight. I'm the Executive Vice President of Sales and Marketing and one of the co-founders here at Perilous Network. Welcome to the quick and easy install of Perilous Network's Cloud PBX for remote workers this afternoon. Hopefully everybody has gotten their lunch or at least gotten their gift card for lunch today. Next. Do you want to go to the next one? Yep. Today we'll go over a few introductions, Perilous Overview, the Perilous Portal, Quota Activation. We'll do a live demo with Jim Burrs who will be on the call to do some introductions in a second and how easy it is to do the installation and training and some great promotions we have for you today. Today with us on the call, as you can see on the screen, is Ryan Patterson. Ryan is our Vice President reporting into me of the channel segment. Also on the call today is Jamie Arpo, Jamie is the Director of Sales in the eastern region of the United States for Channel and Gloria Wong, who is also a Director of Sales for us in the western region of the U.S. for Channel. In addition to that, we have Jim Burr. Jim Burr is our Senior Vice President of Emerging Markets who is responsible for the development of our Cloud PBX service and the portal. And also we have Karen Sermak, who Karen is our Manager of Customer Support for Agents. And in addition to that, we have Dianne Johnson, who is the Sales Engineer supporting the organization and our agents out there today. Next. To give you a quick overview of Perilous, one of the key things we see from the Agents channel is how important this channel is to us. Back in, we established a company in 2008, and we established a company by exchanging traffic between carriers through our network. And what that allowed us to do is really build out direct connectivity to every major C-lock out there, enhanced service provider, wireless provider out there, the two-mobile, the Sprint, the Verizon Wireless, LB companies from, you know, Quest and CenturyLink, PSPs of the Ring Center of the 8x8 and so forth. And what that really allowed us to do is to provide service where customers would know when their calls hit our network, it stays on our network today. Over 93%, 94% of all calls on our network stay on that. And what that means for our customers is a higher quality of service. And by having that connectivity, we process on our network today close to 9 billion, maybe today a little bit in our current environment, over 9 billion minutes of traffic on our network. In addition to that, we are connected to over 39 other carrier switches in the market with over 18 million telephone numbers that are native to us, meaning that they're owned and run on our own network here in Perilous. In addition to that, we're revenue is well over $130 million a year. We're either positive or profitable. Not only do we provide business services in the U.S. but also in the United Kingdom and within Canada. From a network reliance perspective, one of the key things that is happening today, especially in our current environment that we're going through with the pandemic, is over 8 to 12 weeks ago, before the pandemic even reached the U.S., we were working with our customers to see what the impact would be from a traffic perspective, especially with workers working from home, right? They needed to have connectivity. They would need to be able to reach different webinars, different conference calling platforms into customers' own networks in order to be able to maintain and continue the business continuity from their home versus their offices today. By doing that, over 10 weeks ago, we ordered over 10 new SONA switches within our network. They have all been implemented. We have increased our network capacity by over 150,000 channels overall. And by being prepared for this and making sure that we have the right network configuration, Perilous has absolutely no issues with our network and have been able to process every call of hitting our network and allowing customers to communicate. And that goes right to the white glove approach, right? Looking at where the market's going, making sure where they are for our customers, and creating products like our Cloud PBX that has been operational for over a year now, and giving the tool to our customers to continue to talk, do their business, no matter where they're at, to you in the United States or the United Kingdom. The same network philosophy we did in the U.S. also helps a lot of our customers in the United Kingdom, where they were going through the same pandemic over there. And it's things like that that really allow us to be an industry leader, right? Driving and focusing on making sure we're hopefully at least a month, two months ahead of where our network needs to be to make sure our customers are half-confident in us to be able to make sure their calls are going through, that they have the right products and services. And what you'll see from the team today, from when we turn it over to Brian and Jim, what you'll see is the products and the services we have are very easy to use and can be quickly installed anywhere you are, no matter if you're here, if you have a customer in London or whatever, we're able to get onto the network within 24 hours and be able to make sure they have the same quality of service no matter where they're at in the office, at home, or anywhere they could be between Canada, the U.S. and the United Kingdom. And that's the key thing with it. When you look at it, we're always looking at new ways to simplify the process, make it easy, be able to allow our customers to connect with each other and to do their business. When you look at it from an innovation perspective, once you're done looking at how easy the U.S. coffee bags is to install, utilizing the portal, you'll see the amount of time we spent in investments and deliverings is probably one of the best products and most stable platforms in the country today. And that leads me with all the products and services of why the channel segment is so important to us. We have been doing, we've been supporting agents for over three years within the company. And a lot of people have asked me when I'm in meetings, Rick, why haven't we heard about Perilous before in supporting the channel segment? It's because we gradually roll our products out in our support for the agent channel in a manner in which we made sure that our systems and our back-off support were there to make sure that when you order the service for your customer that they're getting the highest quality and that it's easy and simple to install and that you'll know that you'll have no issues and doing business with Perilous. And that's the key thing, right? We look at it from not only a network perspective but a back-off perspective of belts and suspenders and redundancy and making sure the service is there for your customers. Next. And if you look at it, what I talked about in the network map, and you can see this in the way our network gets configured, right? Everywhere you look, and this is our backbone network throughout the U.S. and the Canada and the U.K. You can see all these little loops that go around. And what does that do? What that means is you have a level of confidence when the calls are going through. If there's congestion or one of the loops goes out, there's always a redundant one or two paths or three or four paths in order for those calls to go through through. Once again, it just shows you the network configuration where we're sort of fighting over 48 states. As I said earlier, connected to over 3,900 carrier switches out there and addressing over 90% of the U.S. population. So no matter where you need service, fearless will be able to be there just for you and your customers in providing that service to them. Now at this point, I'm going to turn it over to Ryan to talk more about our products and services. We really appreciate your time. I just wanted to take you quickly through kind of our highlights of our products. We're throwing a lot of information out to you today. So certainly there's going to be some follow-up from our channel managers or myself if there's any questions or like some more detail about any of our products or an individual portal demo, we're happy to do that. And we'll give you some contact information here at the end. You know, I'd like to say on this slide, you know, we're not trying to really be everything to everyone. We just want to be the number one voice provider in the industry. We're off to a really good start. Like I said, 9 billion minutes this month on the network and continue to grow. You'll see certainly a common theme with the product and services on here. Just briefly go through this. And like I said, your channel managers, directors will be able to follow up with more information. Our own proprietary UCAS platform is very popular right now. Certainly very easy to deploy as well as our own, like I said, our own proprietary platform. We try to make it as easy as possible. A lot of features they're included on this, including mobile and desktop app. Our call recording as well as many, many other features they're included on that. Messaging is another one that I can think of. As well as SIP Trunking is an outstanding product for us and something we've been doing since we started in 2008. Also can be deployed very quickly and easily through the peerless portal. I won't try to steal too much of Jim's thunder, but certainly going to be taking you through how to deploy our services and how quickly and easily it can be done. One of the most popular things that's going on right now with our SIP Trunking platform is of course direct SIP Trunks through many of the different phone providers that we're selling with. We're certified with 3CX, with Avaya and many, many more, but also something that's very popular. As you probably know, a lot of the major providers out there are doing away with the PRI copper infrastructure. Peerless has a very, very competitive IPPRI offering and your channel directors would love to tell you more about that. Essentially it's full-featured. Equipment included $115 on a three-year term, so very competitive. I'm selling a ton of them right now. A lot of other voice features here. I'm going to go through a little bit more just with the SMS texting, the 911. Essentially everything related to voice services Peerless offers and does an outstanding job. I think at this point I'll probably just hand it over to Jim to go to the Peerless portal. Alright, well good afternoon everyone. Thanks for your time today. I am showing you the Peerless portal and as Ryan and Rick mentioned, you can manage all of the services and your customers through this portal. Of course, we have a great team of folks to support you if you have any questions or want us to do something on your behalf. I'm logged in right now as an agent and you'll see everything from your perspective. Then I'll show you how to view everything through the customer's perspective. Just general navigation up here in the right-hand corner is your basic account menu where you can add additional users for your agency or open tickets with Peerless. We have a full set of API keys and documentation if you have developers that want to integrate through API. Then everything else is over here on the left-hand menu. We've got lots of documentation, frequently asked questions, documentation on our cloud PBX features, a lot of config guides for your customers to use for the SIP trunking service and also for the phone service. I'll work through this sequentially for you as you might work through onboarding a customer and ordering service for a customer. One of the first things I'll highlight is our proposal generator. Obviously, in order to win somebody's business, you have to sell them on a product and service at a price that meets their needs. We have a great proposal generator to allow you to do that. You can easily come up here and give it a title for the company you might be working with. You have the ability to customize a greeting, add your own contact info, we pre-populate it with what we have on file for you. As Ryan mentioned, we've got different plan terms month to month, 12 month, 24 month and 36 month. Of course, you'll find the most aggressive pricing on 36 months. Then you can go through and start adding services to the proposal. We have our cloud PBX service, which we'll dive more into in a moment. We have CPE in terms of phones and other accessories. Then we have our SIP trunking service and our PRI trunking service down here along with our toll-free service. If I'm going to focus on cloud PBX, our UCAS offering for this prospective customer, I might come add 10 of our complete seats to the proposal and maybe two of our essential seats. We might need phones for this opportunity so I can add phones. As you can see here, we have a wide range of devices. We've got the latest lineup from Polycom, the latest lineup from Yealink. We have conference phones here, cordless phones, accessories, whether you need a door buzzer or a paging system, or an ATA for a legacy fax machine, as well as any kind of Wal-Mart bracket and other accessories you might need. But we'll focus on some phones here for this proposal. Let's say we want the Polycom VVX250 and we might need 10 of those to match the 10 seats that we're adding. You can see here that all of our phones are available for purchase or for lease, and all the prices are very competitive. We're not looking to make money off selling of physical phones here. So you'll see that everything's very competitively priced at $4 a month, for example, for this VVX250. So we'll go ahead and add that to our proposal. And over in the upper right-hand corner here, you can see there's a running tally of everything that we're adding to the proposal. But let's say, for example, that's it. You just hit the generate proposal button, it takes a few moments, and then you'll have a PDF download here. And I'll just bring up the PDF and scroll through it really quickly with you. So you can see the name of the proposal, your contact info, the customizable greeting. We were looking at earlier. And then this includes a whole bunch of information that your prospective customer will find useful about Peerless. So we provide a lot of info about who Peerless is, the products and services that Ryan just briefly touched on earlier. A lot of information about the power and capabilities of the portal that we're looking at today. The customer will have a login to the portal themselves and can do a lot through the portal themselves as well. So we provide some info on that. And then we get into the actual contents of the proposal. So this is everything you added to the proposal, 10 seats, complete seats, two essential description of all the great features that come with those, as well as obviously pricing the 10 Polycom phones at a $4 a month lease. And then you can see all the total costs there. They then see a schedule the pricing so they know if they buy other services from us in the future, what those will cost. And then they get an escalation list and contact info for how to get in touch with Peerless if they need any support. So they have all of those procedures and then an escalation list all the way up to our CEO and his cell phone number. We really pride ourselves on customer support and provide that escalation list so that customers can get in touch as appropriate with us. So that's the proposal. And now I'll take you through the onboarding process for customers. So if we presume for a minute that that proposal was acceptable to the customer and they want to buy from Peerless. The way we onboard is through a simple invitation process. So if you go to the customer page and click invite as I just did, you just basically fill out some brief contact info for the customer you want to onboard. Then you go to the next tab and select the pricing that you want the customer to be on basically the pricing that they agree to in the proposal. And then you hit the invite customer button. And the customer then will receive an email looks just like this one that I'm showing you here. Saying that you in this case demo agent has invited them to join the Peerless portal and start using Peerless services and they go click create account. When they do that they get taken to this web form here where they can configure credentials to the portal that they can then use to log in themselves and buy services and manage services. And then Peerless basically asked them to fill out a credit app. So kind of basic business information up top here. We support credit card as well as postpaid options for customers. If somebody chooses a credit card option we allow them to put in their credit card information configure auto pay. And we don't ask them for any other credit history or credit references. If they do opt to go postpaid then then we do ask them for more standard kind of credit app information. If the customer has filled out this credit app it's submitted to our credit team for review. You as an agent will get updates along the way via email as to when the customers filled out the form when the credits approved when the customers onboarded that sort of thing so you're always staying in sync with with what's going on. And then the customer will be approved they'll be onboarded and they or you can start buying services so now I'll take you through how services are managed through our portal. So a customer will be able to do this themselves or like I said you can do this for them or lastly you know we have folks that can support you if needed but in order to do that as an agent. You can essentially impersonate that customer so I have a demo customer here. I'll click the impersonate feature. And now what we're looking at is the portal as your customer would see it so by impersonating this customer. You can manage services on their behalf and obviously you'll see the user experience from their perspective as well. So when the customer logs in this is where they're taken. And then you can see our services are broken out here on the left today. This is mainly on the cloud PBX for this but as I mentioned we do have SIP trunking and PRI trunking a lot of phone number capabilities. You know we have an inventory of numbers out of the 18 million that Rick referenced we can port in numbers we support toll free and you know the customer can manage all of this on on their own. So now I'll show you a little bit about onboarding or adding provisioning the cloud PBX service so if you go to extensions here it's going to take a second for all these extensions to load that I have on this demo account. This is where you can see the status and manage all of your extensions, as well as add new ones. And one thing to point out, kind of unique to peerless is that everything you're doing in the portal here is in real time. So you're not submitting orders that are worked by peerless employees in the background you're actually provisioning service in real time. So here you can see the extensions that are all here existing you can see their status and to add a new one it's as simple as going here and it brings up a wizard so everything in the portal is done quite simply through a wizard. And this wizard is what allows for that that instantaneous automatic provisioning of everything. So we'll spend a few seconds on this wizard for cloud PBX, and then I'll turn it back over to Ryan, but is obviously there's a lot of capabilities in the portal here. And if you want another demo or want to know more we're happy to spend a lot more time and go much more in depth. So here's the wizard for adding a cloud PBX extension. The first step is to choose the plan and you can see a lot of the features highlighted of the various plans. The complete plan being our most popular includes unlimited calling to the US and Canada. You can get a device from peerless that comes pre configured those least devices or purchase devices I mentioned. The extension includes a lot of features, obviously a DID caller ID caller name 911 voicemail call recording call forwarding digital receptionist and call cues, a self care portal for your end user to be able to manage their own things like voicemail settings and features, as well as the our mobile and desktop app which we call cloud dial so that's included with the seat as well. So just briefly stepping through the wizard, you fill out the extension number name, you can assign it to a location you might have you can choose a DID or buy more DIDs from peerless. Configure basic user user information they'll get a welcome email with their credentials to the portal. You can choose to associate it to a device or do that through the kind of the device shopping cart process which I'll show you voicemail settings are here. Lastly you hit check out. So here's where you see what the charge will be you hit the add button, and then the extensions provisioned and live. And to put this on a phone if you're if you haven't done it already, you can just go to the shopping cart process. Say you want to add a VVX 250, you can then assign it to to one of these devices right and go through the entire shopping process and check out and choose maybe you want to lease it. And then of course no money is due up front, and then you go through the shipping and the payment, and then a phone is shipped out usually the same day if it's before 2pm, and you'll have different shipping speed options to choose from the phones all arrive pre configured as I mentioned, they're labeled the stickers so you know what extension belongs to what user. And you're off to the races. And from there I will turn it back over to Ryan for closing remarks and of course like I mentioned, we're happy to spend more time with you going into greater detail on the portal. Okay, thank you very much Jim. Okay, so, yeah, so the, that was a great overview of the portal. The thing I like most about the peerless portal is speed to revenue. And I think you'll get to I know you'll like it because if we can the second what Jim just did took him, maybe five minutes 10 minutes at the most to go through from doing a proposal, all the way through the process of setting up a customer the second he hits enter, whether it's a sip trauma or cloud pbc, those accounts are live and active on peerless so if somebody wants to do, or has has a mobile or desktop app, while they're waiting for their phones, they can use the mobile and desktop app almost immediately. So, what does that mean that means it's a happy customer, they get their service right away. It means a happy agent, because you get paid a lot faster when we can install accounts and services with almost real time. Then you can get paid a lot faster with peerless so we're very excited about the popularity of the peerless portal, how fast, you know, this is, this is people are adopting it. And, you know, like I said, we want to get this call in and in 30 minutes in the webinar, there's going to be a lot of hopefully a lot of questions. And we're doing these demos of the portal on a daily basis training folks on how to use it ease of use and being able to turn up their accounts very quickly. What happens after turn up cloud pbx installation so we've got a few different options. Every one of the options includes a project manager that is assigned to the account oversees the installation of the project from a site survey if one is needed to the on site and deployment of the customer include uses or wants to do the on site installation coordination of the testing of the service the porting of the service, all the way from the time the order assigned through the turn up of the service. Then of course the customer has the option do they want peerless tech to come out on site. The costs do vary according to the size and how many phones of course, or do they want to do self install, where we're going to provide them installation guides, remote support preconfigured phones of course, and you know, phone providers if they're bringing their own devices. So the next thing is the the portal training or cloud pbx training both kind of go hand in hand. We've got two options here as well. So the customer wants to for the remote option there's no charge for that. We'll give them a one hour webinar that's kind of an overview of the product, the features, the portal, everything like that. And we'll also have a lot of other resources on our website from, you know, quick start guides instruction manuals things like that that will help. The other option is a very cost effective option and something we highly recommend is the 250 for per site or per location for onsite training. It's up to two hours. Very detailed hands on training of the portal, reviewing the features and the functionality, getting everyone set up on the cloud pbx me portal and reviewing all the features and the functionality of the phones desktop apps, everything the mobile app, et cetera. So that's kind of the demo of the portal. Now we've sent out a few blasts on the promotion that we have running. We've got to we've got the q to promotion, which I'll talk about in a minute. And then we have this simple to deploy option. Basically what it is, it's, you know, no installation fees, all install fees are waived instant activation of the cloud pbx services, first two months free. I know a lot of companies are going through a rough time. So we're, we're trying to do our part, give them the first two months free of their service, help them install services, whether it's remotely, or at their primary location. Very quickly, as you saw, super easy to do our three year term. This is our standard pricing three year term 1550. Okay, per seat per month plus the plus the cost of the phone. We can even do month to month and month to month is just under $19 per phone per month or per per seat per month. So all the features that I talked about before are included, including desktop and mobile app at that price call recording messaging, et cetera, et cetera. See your channel managers for more information. And then last but certainly not least, we've got this awesome promo going on right now until June 30. It's a five times upfront in the form of a gift card promo for SIP and UCAS MRC. So service needs to be on a three year term. Okay, and we actually are in this is the same promotion as we ran in Q one with that with one big enhancement. So we're paying six times upfront on the MRC for orders through sold through and provisioned through the peerless portal. So contact your channel managers, or myself. Best best content best way if you don't have their direct contact information is channel at peerless network.com that will reach everyone in the channel here at peerless. And we'll be happy to help you get trained on the portal, follow up and get you the necessary pricing and information, paperwork, anything you need. We're here for you. Thank you so much for your time. We really appreciate it. Everyone stay healthy and have a great day.