 Good evening everyone. So, our project is Akash developers portal and enhancement to Akash tech support portal My team and Molesingh from Bits Pilani Deepak Agarwal from BMCET Surat Ashok from Manipal Institute of Technology Manipal and myself Vishesh. I'm from SRM University Chennai Our mentors are Parag Sir, Tushar Sir and Ilyas Sir under whose guidance we started this project two months back actually saying and we've reached our goal so our project is about to Making communication between the tablet users and between the technical and the developers team. So Here that users who use the Akash tablet actually they can come across with the developers as well as the technical people So that they can be helped on whatever problems they face So our project is divided into two parts that is the developers portal as well as their tech support portal So first we like to have a look at what technologies be used It has been developed both the portal that is the tech support as well as the developers portal both have been developed on Joomla 2.5 that is the content management system then PHP 5.3 is the version that we used CSS that is the cascade styling sheet that has been used for all styling of our front-end webpages Then JavaScript HTML5 is the thing is the basic thing that we have used for our website purpose Ajax and my SQL for our database So first we'll have a look at the tech support portal Now the tech support portal it has been designed for the users who have been facing some problems with the Akash tablet Related to any issues Including the application that have been developed they can come up here and they can have their problems seen So here the people the users they can interact with the people that is the technical people and It has been developed mainly because of ease of access Quick solution and speedy response This has been developed only Considering the fact that people who are using the tablet they should have their queries solved within a limited period of time So that the interaction is better between them So the module that is the first one is the discussion forum The discussion forum is an open to all thing where any people any person who owns a tab and he has any queries Related to anything he can come up here post up is I mean post up whatever the problem He has and they will be answered not by the technical people But they will be answered by the other people who have been using that tab It's kind of I put up a problem and another user who has faced the similar problem. He can solve it there The next one is FAQs FAQs are static things that have been put up that are the normal questions That may come up accord according as per your use So the most frequent questions that they come up they've been put up Query obligating system. This is the main feature or the main highlight of the tech support portal I'll be getting it back Then feedback forms feedback for us and chat options chat options is basically online chat That is that can facilitate talking between you and the one of the technical members who are sitting at the back-end servers So first is the ticketing system a ticket to a ticket We are calling to a query that is being submitted a person who holds a tab He has a tab ID Mac ID a registered Mac ID actually a registered email address and his name So he can log in using his Mac tablet ID or an email address There he can pull up his query whatever problem. He is facing So now this query it will have an it will have a complete Description of what his problem is how long he's been facing and something so this will be At the back-end it will be issued to one person now the admin panel admin panel has one administrator and subsequent representatives Representatives are assigned to every every category. For example, if I belong to one application I'll be a technical person for that and whatever queries are coming to my department. They'll be From the admin panel. They would be assigned to me directly. So I can handle those tickets I can give response to them and if the user is satisfied with my answers He can close the ticket that means an issue has been a particular issue. Whatever he issued is solved Now tickets have to be replied by the member and then close as I said it will be assigned to one particular person and The best feature is whatever email address you use for registering for your tab your whole communication goes through that There an API key is generated that is sent to your email ID So all the communication for one particular ticket it happens through your email address You can view there a link is given where you can click on that have a look and in case you are not satisfied with the answer You can continue your thread again So you can answer it back again and again as many times as possible until and unless your query is not solved Or if you're not satisfied The list of ticket details can be exported anytime. This is the main back-end feature for the admin for the administrator We've tried to make the work of The back-end administrator easier that is they have they need to have a log of how many tickets are coming What department and what ways so we've created some dynamic pages where they can select what things they want and they Can be directly exported into an excel sheet as a report format So that was all about the ticketing system. So that concludes actually the tech support will have a demo of it first So The first portal the tech support portal. This is the front page. Yeah, so so all the Akash Tablet users who have Like bought Akash tablets from from IID Bombay are provided with With a eight digit and number which specifies the other details So I have given so I've given a list of features Which and the Akash user who has a problem with the tablet has to like follow. So the first step If any cash user has a problem with the tablet is that he has to register on the website Then you can go to the FAQs and see the most common problems which are faced by the users after that if like even Even after going to the FAQs, his problem is not solved He can then go to the discussions and discuss this problem and in the end we have we have the ticketing system with which we just discussed so The tickets is a new feature which is which has like come up lately and it is a very good feature I'll just show you so first of all the user has to register. I'll give a demo Say his name is like Nilesh His email is nilad Gmail.com He's human is the name is also Nilesh password is Nilesh Actually, we have a lot of These are fields are checked by the software for and any repetition is not allowed and Now we have the tablet ID, which is a simple a-digit ID Which is unique for every for every a cash tablet. For example, I'll just give a random number here seven seven seven seven register After registering your data It's transferred to the to the IIT bomber database and we and we can check the the email addresses And the tablet IDs then the person can simply log into the website During the first login or he can change his like details and add his pictures and all I'll skip them for now So the first the first step which any user has to follow like if he has a problem is go to the FAQs The FAQs are a list of simple problems Which have any which are the commonly faced by all the users and I put them into categories harder and softer problems and general problems in harder and softer problems See these are simple drop-down problems and questions like in the in the common hardware software Like Android issues. Let's go to how to install a cash application on the tablet if you click on this the answer It comes in a drop-down Now now feature has been added that you can like upvote or downward the answer If you're already logged in you can like obviously about the answer and this This upvoting and downvoting it helps for the like for the administrator to as a simple feedback if the answer is right around Now there's a new feature in the FAQs that you can ask a new question If you are already registered on the website So you can just go and you can like submit a question like for example a new question This new question will go to the back end of the administrator and And administrator on his leg on his next on his next login He can see the question and if the question is valid enough. He can add it as a future future FAQ The next if the user who has a problem with this tablet is not is not satisfied with the FAQ He has to go to the discussion tab The second module is a discussion module as you can see this is a very a general Discussion forum with it which has all the features of a simple forum When the user goes to the discussion forum, he can see the already discussed topics like Like for example proximity is not working is already being discussed And if he if his topic is not already there he can go to new topic. He can go to new topic tab You can go to the new topic tab and he can he can add his New discussion topic for example a tablet charger Not working you submit this new topic and any user who logs on to the website In the future, he'll see this topic in the discussion and he can either like reply to the topic and or join the discussion like for example Now the tablet a charger not working issue is a new discussion forum anyone who can just visit the forum And you can like reply to the topic like Check the pin anything he can apply anything here and this forum is a very general forum And and it will not be administrator like like administrators here in the in the logistic team or the developer team They will not be like moderating this forum because it will have a lot of data So this this forum will be like self like self-moderated all the people will simply come here discuss the problems And check their problems and even after going to the discussion if the problem is not solved then The user has to submit this issue now here we have we come to the ticketing system He has to submit a tablet ID this one was When you have to submit an issue you have to verify your Your 8-digit tablet ID for this user the tablet ID was 7777. So after submitting His all details are shown and he has to submit a ticket Now in the ticketing system already the details of the user are already like pre-filled in the form He has to submit some new details Now here is at the best feature of the ticketing system the help topics are already selected like harder problems and softer problems And we have like some we have some subcategories here. We can obviously provide the subject of the ticket like charger Not working and write a small message submit This ticket has been submitted now the basic idea of the technique system is that the entire tech support team has been divided into Like two departments either like the software department and the hardware department and and any issue or the ticket Which has been submitted with a particular problem. It will be like directly a director to a to like that department only So like once the ticket has been created under the hardware support department and email will be directed to a towards the towards the Corresponding the tech support member. So in future the user of the cast tablet He has to he has to like re-login to the website and go to and go to the view issues tab where he can see His ticket the ticket has to be answered by the and by the administrator in the back end In the next and the next feature is a simple feedback form Which has to be filled and it will go to the the administrator for his response. I have also provided a simple chat Chat option if the administrator is online he can chat with the administrator and he can like discuss problems Now this was all about the tech support portal about the developers portal The second section is the developers portal. This is not open to all of the users who use the tablet It is only meant for the technical people the support team logistics as well as the developers here The people who want to contribute actually saying who want to contribute to their codes and all those applications They can have discussions and their procedures The second website is the developers portal the developers portal is a simple website which brings all the developers Into a common workplace. So this is the front page of the report It has like many modules. The first one is a forum modeling Which is same as the previous website before and but here the discussions will be like more about and the codes and The problem in the code and the and simple bug solving in the codes I need not go into the details because it is the same as the previous website The next module is the developers blog The developers blog is an outlet to what is happening in ID Bombay if ID Bombay is undergoing a new project. So Like then the administrator, he'll put up a new blog topic. This blog topic It can be viewed by any user who logs into the website He can just like go to the blog topic and check it out After reading the blog topic, he can like he can read the blog topic He can I print it or email it or even like post his comments if he wants The next module is a training module. The training module is divided into two parts like video lectures and study material In video lectures I have provided like all those videos which will help the developers in creating new applications These have been divided into two categories lectures and tutorials I'll go to lectures. We already have to to demo videos here One is where's the default speech. There's a demo After watching the video people can rate it or add comments to it In the training section the second Sub-topic is study material. In study material we'll be providing simple downloadable study materials which can be Hovered to view the to view the details and on a single click they can be downloaded And if the users want to rate the topics The downloadable material they can also do that. It's a single click download And any slides or or any workshop assignments which are given they can be just uploaded here for the user to download The last the second last module is the projects The projects it has two subcategories new ideas And the existing projects the existing projects is the already The going on projects in id bombay like proximity Etc they can be just hovered upon to view the details And this one is this one is much more interesting the new ideas this one In the sub-topic if a developer he has a new idea about creating about creating an application So he can just post his his idea here So in this module the users they can like provide more ideas which can be upvoted and And commented and the last section is is a downloads where simple Downloadable applications can you provide it for you to download? Thank you. So questions You didn't mention any learnings of the two week two month stay here So what did you learn? So we have learned a lot about the php mysql and so like a simple dbms so zoomla and sql so queries and all