 Welcome to the remedy force went rating early access program. I'm Nikhil Deshpande. I'm a product manager for remedy force In this video, we will see how clients can update their profile in self service 3.0 This is our legal notice letting you know that what we are showing you today as regarding a future feature of the product This information is under NDA and our safe harbor statement applies any purchasing decisions should be based on what is generally available today Remedy force self service 3.0 now allows clients to update their profile photo and other profile fields Profile data helps other clients and staff identify clients when creating tickets on their behalf or assigning them records for approval Client profile data is also displayed in console informing staff of the client's details such as time zone and language This information is useful to staff as they work on requests On sales force classic my profile can be accessed by clicking on my profile under the user's name displayed at the top right corner A profile update form is displayed the form displays a list of profile fields as configured by the admin The list of fields displayed is controlled by the field set self service my profile on the user object On sales force lightning experience the only way my profile can be accessed is by first launching my activity The user's name is now displayed on this page with the hyperlink that allows the client to update their profile Clicking on the profile photo allows them to upload a new profile photo. This method of updating profile details also works on sales force classic Please note that profile photo can be uploaded from my activity only Now let's look at a demo of the product In remedy force administration click on manage objects create and edit objects Select the user object field sets Here you'll find the field set self service my profile The list of fields in this field set controls the fields available to clients to update their profile Add or remove any fields to this field set as required I'm not doing that now Let's now go to self service and see how a client may update their profile On sales force classic the client has the option of invoking my profile and they can update any details as required on their profile For example I can change my language or any other field as necessary and save the data Now let's see how it can be done in lightning experience In lightning experience my profile is accessible from my activity As you can see there's a hyperlink that appears under the client's name Clicking on that hyperlink invokes my profile If you want to update your profile photo there's an update link on the profile photo That allows you to select a new profile Now let's see how this appears in console On console I have a service request open and it has this client If I hover over this icon it displays their profile photo and other attributes So this is how this information can be helpful to staff as they work on tickets Thank you for watching this overview of improvements to self service 3.0 my profile We look forward to hearing your comments on the upcoming remedy force winter 18 release