 I am Dawn Wilkes, the UPU Security Program Manager, and I would like to welcome each of you today to our Road Safety webinar, which is the second in our series and the first to be held in English. Thank you for taking some time today to join this webinar on this very important topic, which affects each and every one of us in both our professional and personal lives. If you have questions, please put them into the chat box or the question and answer box. And both myself and my colleague, Ms. Lei Wang, who is online, will review them and get them to our speaker. If we're unable to answer them in the webinar, we will get them answered for you after the webinar and provide an entire list of the questions and answers. So without further ado, I would like to thank everyone again and hand the floor over to the chair of the Universal Postal Union Road Safety Group Expert Team to continue the webinar. Mr. Giherm, please, you have the floor. Thank you, Dawn. Welcome, everybody. I hope you are listening and seeing very well. And good morning, good afternoon, or good evening, depending where you are. This presentation has four parts, as you see. I will talk to you about compressed fluids around the world, about postal fluids, and the link with pillars of sustainable development. I will talk to you about the Road Safety Program of CTT. And at least at last, I will talk to you about the initiative related with road safety. So let's begin with the corporate fleets around the world. The world's car fleet has a dimension on the scale of the population itself. There are estimates pointing to more than 1.4 billion vehicles in the world. And this must be only the registered vehicles. I think there are much more vehicles than this. About 30% of this fleet, these vehicles, are cargo and distribution vehicles, or about 400 million vehicles. And we know that those vehicles have an important, intense activity in posts. We stop many times along our route. And so we know that these 30% of vehicles have much more impact when we think about the consumption. We can say that those vehicles have about 70% of the fuel consumption of all these fleets. The operation of this fleet has great difficulties when we think about urban operation, economic traffic, increased risks, not only safety but also security, an important impact on the environment, and road safety. So we must remember that we have about 1.35 million people die every year as a result of road accidents. And there are much more, about 30 to 40 million people injured, some of them, many of them seriously injured. The road accidents are a public health problem and it's a World Health Organization that says this. Because it's the leading cause of this for young people. So we lost many young men and women in road accidents. And the post companies have a strong impact also. We have about 5.2 million employees across all postal operators. And I'm talking, I think it's only direct employees. We know that we work with lots of companies that work for posts. So the total number must be much more, much bigger. We have a network of about 666,000 postal stores. And the fleet, I estimate that we have about 1.5 million vehicles in the young post. There is no official number. And I think also that we have many vehicles without register. And so the real number must be bigger. We have also a problem of information about road accidents. But this is not only a post, it's a global problem. But taking into account the type of this activity and the number of the fleet and the number of employees, I'm sure that we have some thousands of this and tens of thousands of accidents at work with serious consequences. So we don't have any doubt that we talk about fleets. We are talking also about STGs. There are 17 sustainable development goals of the United Nations. I think that almost all of these 17 sustainable development goals are linked without accidents and are linked with fleets. Even the same that it's not direct, but like hunger and poverty and the planning, is we can have, we have links with road accidents. Because when we have an accident, we have a worker injured or dead. We have a family behind this worker. We have a family with problems for the future. We have children with problems in training and education. And later with problems in jobs. So we know we have a special paper, a special role on sustainability and post-companies. We must do everything we can. All of us, not only of course the post-companies, but all the fleets and each citizen must have this responsibility. We can do lots of things in companies and outside in civil society. And it's important that we have this in our mind. We live in a global world. And road safety is a global role. And the society and many people all around the world is working in road safety. And we had in 2020 the Stockholm Declaration, which declared a very important challenge for this decade. We want to reduce 50% in deaths and in injuries. And it's the first time we talk about reduction in injuries. Usually we talk about reduction in deaths. But we have, as I told before, 30 to 40 million people injured. And in a decade we are talking about 300 or 400 million people. So it's very important also to look at the injuries and work to reduce 50% to the end of this decade. It's 2030, it's missing, we have seven years and we have lots of things to do. Because if it won't work now, if it won't work every day till 2030, we will not have those goals in that decade. The Stockholm Declaration calls on companies and industries. It's not only for governments, for countries. It's also for companies, it's also for industries, of all sizes and sectors. All must contribute to the achievements of these SDGs related to health safety, applying safe systems principles to their entire value chain, including the entire practices, procurement, production, distribution, and to put health safety in our sustainability reports. We know that many companies have sustainability reports. It's nice to say in this moment it's very sexy to say we have 100, 200, 1000, 2000 electric vehicles, but we must also talk about health safety because I'm sorry, but sustainable needs to be also safe. So we have a big challenge in our next years, beginning now. And we must also, as a result of the Stockholm Declaration, we have now a global plan for the decade of action. This global plan will reinforce the importance of holistic view of health safety. And it talks about the importance of leads to achieve the proposed objectives. And we must have programs to ensure safe operation, avoiding excessive speed with driving time limits for its distributors and control of driver behavior through appropriative devices. As you know, we have lots of solutions like telematics. In the global plan, it's also the training for all drivers without forgetting the two-wheelers in fluids. You know that we have lots of accidents in two-wheel vehicles. I can tell you in CTT, most of them accidents are with two-wheelers. Including suppliers, we don't, we can't forget, we work with lots of companies, with lots of, that work for our companies. And we must also, such as we must tell them that they must have electric vehicles, we must also tell them they must have health safety plans and to reduce accidents. Now I'm going to talk a little about CTT and then I begin. I must tell you who we are. We are the Portuguese universal postoperator in Portugal. We are a CTT, we are a major employer in Portugal with more than 12 employees. We have also operations in other countries like Spain and Mozambique. We have 600 stars and more, almost 2000 agents that receive daily about 130,000 customers. We have one of the largest and most modern fleets in Portugal with around 4,000 vehicles and a global activity of 7,000,000 kilometers a year. And we have also one other fleet outsourced. We eat about the same activity, about 60,000,000 to 70,000,000 kilometers. We consider sustainability crucial in our commitment. And we start this program in 2015 looking for the accidents we had in the previous year, in 2014. In that year we had about 447 road accidents at work, which resulted in 17,000 dies lost with absenteeism. And we had also more about 1,200 accidents only with material damage without people injured. The direct cost of these dies lost and this material damage was more than 2.4 million euros. We know as people who know much more about road accidents and road safety that the global cost of road safety is 5 to 4 or 6 times the direct cost. So we know that we have a much more bigger cost to show this very recent study of the national agency of road safety in Portugal. It says that each death in Portugal has a cost economic and social of 3 million euros. We have thousands of drivers, thousands of workers driving every day in our streets and in our roads. So we must do everything on people. Our workers, city drivers and also the walkman of postmen and the other drivers and the other pedestrians, because we we must work for road safety environment, the streets and roads safe. We want to work road safety in CTT with all the components, all the help of all the departments of the company. A road accident is not a problem of a driver or a local manager, it's a problem of all the company. Human resources have responsibility, people who buy the vehicles have responsibility. The company must have the ability to highlight, to show the good practice and to reward the best drivers and the best teams. We need also a strong work of communication because we have thousands of workers across all the world, across all the country and it's important to go to every place to each of these. So we organized a set of working groups, seven working groups, each one on a specific topic, accident diagnosis, training and awareness, vehicles, new drivers, recognition, accident control and communication. Each one of these working groups has different departments working these working groups. We started looking for the accidents in 2014 and it was very important to know how the accidents happen, what kind of accidents and it's important to know what actions we need to do after. We also review and improve the control and information model because without knowing the exact numbers we can't manage nothing and the road accidents and road safety is the same. We need numbers, we need information to control and to manage these. Well, I'm lost. I heard the time has stopped. We looked also to the vehicles. We looked at the safety equipment and linked with the accidents. We made some changes in the safety equipment and the speed and the sensors reverse on the commercial vehicles. We looked also for new drivers. We have many accidents with new drivers and because they are usually young, they don't have enough experience driving, so we know that they don't know the risks they have. Also, they think they have more control on the vehicles and they don't. We defined a specific model for the new drivers and also for their local managers. It's important to tell the local managers what they must know about young drivers and what they must do about young drivers, so we prepared also the local managers. And recognition. We make this with choosing our best teams and making competition with road safety and eco-driving components and reward the best drivers. We do lots of things of communications, so we improved the control model also. As part of the control, we have a program of technical visits which site and we check the vehicles. It's very important to have the vehicles in good conditions and safe conditions. And if any vehicle has a high-risk situation, it is stopped and you only go to work after the situation is resolved. The most important of this program is to save lives, to reduce accidents, and this is the most important and this is our goal. Since 2015, we reduced about 80, more than 80,000 lives. If I consider 2022, we will reduce almost 90,000. And this is only what we reduced in absenteeism because we know that the whole accident has much more costs. As I told before, the total number is much higher. Socially, the reduction of accidents contributes to less surfing for the team, for their families and colleagues, and we don't have the power to need to hire other workers. And we have also environmental, financial and sustainable impacts. We have better use of vehicles. Road safety is closely linked with eco-efficient driving. When we make a safe driving, we make also an eco-driving. So the consumption is reduced. And we have also a recriminalization energy program for the fleet. And these two actions, road safety and recriminalization energy, are at the same time. And also, of course, this program has benefits for the companies who make works like this. We have several indicators and here we have the global numbers. We began with 17,000 lives lost and 44,447 accidents in 2014. In the last years, 2020, 2021 and 2022, we had about 250 accidents and we lost about 6,000 days. And we had at the same time a fleet activity increase. Usually, road accidents were the main cause of of absenteeism and CTT. It's the blue line. I can't do it. But it's the blue line. As you see, we were reducing. In 2019, we had a big accident and we lost here. The reduction we had, it was just in the last days of the year. But in 2020, 2021, in 2022, we are at the same level. And the other accidents, the yellow line is is more stable. We have one other indicator interesting that it's the number of days of absenteeism per million kilometers. In 2014, we had about 436 workdays lost by million kilometers. 2020, 2021, 2020 and 2022, we have about 100 days lost by million kilometers. So these tell us that we reduced about 75% of this indicator. And we must also look the numbers of participants in health safety training. In 2014, we had a very small number of participants. We were increasing and now we have about 30,000 participants each year. And we need to remember all the time. And we disseminate contents related to our accidents and also sharing the results and showing the better teams we have in CTT. In CTT, after or since 2015, this work was important to make, to develop health safety culture. Because after all these years, after hundreds of thousands of participants in health safety actions, sharing the response, showing that the responsibility is of all of us. We are with work here around safety culture. And the work is with all the others. We can't do these alone in operations or in food management or everybody has, is important for these results. And especially also the local managers, they have their vehicles, they have their drivers. And so we have lots of actions. Every year we make the diagnosis of the previous year. We, nicely, we see the trends of the indicators. And every year we make a new program for the next year. And we think we have some special, special actions that are important and are different in CTT program. This intervention of all the departments, a dynamic program. We learn every time. When we see the difference on the indicators, we go and we look for what happened when we learn something more. And we adjust new actions or new training actions to solve that problem. It's a problem with continuity. We are working eight years at this moment. Information is important, of course. Intensive cooperation with all levels of management, from the local manager, as I told you before, but also highlighting the top management and the strong support we have of our CEO, João Brant. And the recognition we make with a nice competition, driver's challenge, it's important to have drivers from different parts of the country in a nice meeting. And a nice competition, of course. And a very strong, important paper of communication. We, as I told, we have thousands of drivers across all the country. So we must go there. And we must use the older channels we have. And we use all the variable solutions. And the important message we have is that road accidents, road, it's not a fatality, it's an accident. Road accidents can be managed, road safety can be managed. We can reduce accidents, we can reduce deaths, we can reduce injuries. And it's worth making, fighting this pattern. Because it's the most important thing. We replace a vehicle. We don't replace a person. This is the old page of our project on CTT internet. As you know, as you see, my colleagues of communication had this idea. Because we must remember our drivers, that they have a family, they have children. And they must go home in the end of the day safe. So it's more important to go there safe than to have risks in the road. In this page, we have dozens more than one of the contents we make of all the actions in these years. And these documents are available all the time for local managers to, so they can develop actions on their own initiative. And when they simply think. And look in the time, okay. And I'm trying to show you a smaller, a smaller, yes, a smaller video, not the story. Yes, this is the video. I hope you are able to hear it. Yes, so first of all, thank you very much CTT for organizing and hosting this event. We understand the amount of work that you have to invest to have an event like this. So the recommendations, I don't have a lot of recommendations. I saw that the program is pretty, pretty complete, that you have taken the best exercises that also give a lot of learning to the drivers. So that's great. Our road safety is becoming for more and more members key. We are working on behavior and this is just the tip of the iceberg. Many posts are doing domestic and regional exercises on working on the behavior. And I think we are getting slowly, but rightly, moving in the right direction and getting better on road safety. Efficiency is not only a social program, corporate social responsibility. It's also a profitable question, a question of profitability. And what we see is the more intense the posts are working on CO2 efficiency. We also become more profitable, which is a key topic. And this can be done by investments in better technology, but it also has to do a lot with the behavior of staff. The biggest steps, I believe, in the future will be done by more better behavior of staff, and that will lead to higher efficiency steps. And that's why these exercises are truly important. Six percent to the one before, so 92 was the number second, 98 is the number one. Clear winners, so no doubts. We checked with all legal parties you needed to check with. And it is CTT. It's possible, in terms of... I think the important... oh, sorry. The important... sorry. This is important because we can show the best drivers. And this is only the end of a big process. We work training, good driving, safe driving. We choose our best teams that are... We began with dozens of teams. We have our national competition every year. And the winners of each country go to this international driver's range. Here we have the national... one of the national competition. And it's very important to do this and to show and reward the best drivers. And we have also special important days, like European health safety days. And we want to share with everybody our commitment with health safety. Each worker makes his own commitment and show in public their commitment. The words are important, but of course the most important are the results. But I must recognize that the words we receive are important stimulus for the work, for this work. I don't know if we didn't have these words, if this project would be just the same. We received the first award in 2017 from the European Health Safety Chart. And from the same year, from Istituto Pará, Brazil, we received the prize award from the European Transport Safety Council in 2018. In 2019, we received the manager with purpose from Pará, Brazil, and from the fleet manager of the year from the fleet manager magazine in Portugal. In 2021, we received the nomination for the DECMA award. In 2021, we received the Prince Michael International Heads Road Safety Award. And you don't see these small lines, but I have very important small lines. And in last year, we received a nomination for the European Health Safety Award. We have lots of challenges for the future. If we want to reduce for half the deaths and the injuries in the road accidents, we need to do lots of things. And we have small time. But we must look for, we must go on keeping a careful monitoring of the devotion. Continued attack training and awarding support, training for new vehicle models. And we have electric vehicles. Consolidate a model of recognition of teams and drivers. We have e-commerce, and e-commerce is a big challenge because it's very important for our companies, of course, but we must also think that it has more risks and we must work in reducing those risks. And the last, and I think the most important thing I can share with you is the initiative from UPU related with Health Safety. It's very important that in said year, we have many countries in the world with a high rate of road accidents. And we must look for postal companies. We must disseminate good health safety practice like in this webinar and inviting other operators with good, also good practice and sharing also. We want to have a guide for the development and implementation of a road safety program. It's only a guide, but it's important for the operators that doesn't have still a problem. We think we have also, we need also a strong cooperation between operators. If CTT can help other operators with this experience, we must do that. If other operators, I know, I think that other operators could also have important work in this road safety. Training the new, the responsibility in these operators to develop the new right to the new road safety programs. We would like to recognize the best work in this area with the creation of the UPU Health Safety Award. And we would like also to have annual global UPU Health Safety Conference to allow every post companies to share their own work. And finally, we need top management support in each operator and in UPU, of course. We have also a simple proposal like the commitment of postal operators and the acceleration of UPU Health Safety lines. I don't know, it's the end of my presentation. I think now Don must tell something. We have about seven or eight minutes yet. Okay. Thanks. Thanks, Josie. I'm Lay. So a very good timing. So for all you haven't know me, my name is Lay. I'm working for transfer related activities here in Universal Postal Union. And thanks, Josie, for your sharing based on your very profound analysis and profound insight. So I would like to know anyone online here would like to, you know, ask a few questions to Josie, because we maybe we can have a three or four minutes Q&A session because we maybe we need to close this webinar at four PM. So if anyone has a question, you can just raise your virtual hand so I can give the floor to you. And Josie can help take the answer, take the question. I don't see here. Maybe here. No. No one raised their hand. No. I think we have still about six minutes. Yeah, six minutes left. If someone has some questions, of course, later you can always contact me. I think my contacts are here, my mail, my phone. But we have four minutes now, I suppose. If you want, you can raise your hand and you can make some questions if you want. If you don't want, okay. Just wait two minutes. So if no one asks the questions, I will try to close this webinar by saying some a few words. Okay. Okay, so I would like to thank Josie first. You are very excellent. Thank you for sharing this, you know, with very detailed information and practical information. I'm really impressed by the case study you share with us. And let us know that road safety is everyone's responsibility. I think we all have our parts to do and we all have our role to play. So this is my, you know, very thoughts, understanding after your presentation. And also on behalf of my team, I would also like to express my gratitude to all the participants online here. I can see that there are still 24 participants here. Thank you. Thank you for coming without you. This webinar cannot be possible. I think it's very important that we all come together for such a dialogue from time to time and focus on specific topic and important topics like safety and security. And I do hope that some of the information you pick up today from this webinar and take home can be useful and can help you to some extent can better understand, you know, very complex situation and the very significant challenges when it comes to safety and security in our environment, especially in the postal sector and the supply chain. And just now we can see that there is a survey at the end of this webinar. This will tell us more about what your major concerns are and will also let us know what should be the top priorities to focus on this topic. So we would appreciate it if you can take a few minutes to go through the survey and let us know your point, let us know your voice. This will definitely help us to drive some activities forward. Okay. Thank you. Thank you very much. Take care. Bye. Bye.