 Hey guys, this is Matt Beck from freesaloneducation.com and I'm here to talk to you real quick about customer surveys in your salon This is something that I've done in the past where you create a card and you have either the customer fill it out And they're filling it out right in front of you So you know you get it back Which I don't know if that gives you true feedback because you're watching them fill it out Or you give them the card you send them home with it and hope that they mail it back to you Which never really works out So I want to show you guys something that we're using through demandforce.com that is helping us get more Feedback on our customer service different things that we're doing in the salon So I'm going to show you guys my computer screen and I'm going to walk you through Some of the the benefits of having that happen This is the demand force website and when you sign up for demand force you get all these different Tools that help grow your business. We talked before about the email Communication between you and your guests at the salon now what I want to go into so if you haven't seen that video check it out It's on our YouTube channel, but now I want to go into this tab called surveys Surveys are a great thing But you want to make sure that you're getting a lot of feedback Back to you because if you're only getting a couple then it's not really worth it So we're looking at this is the last 30 days in our salon and these are all the questions that as soon as the Guest leaves the salon they get emailed a survey for them to fill out so You don't necessarily they can do it anonymously so they don't have to feel bad if they're critiquing you And this is something that can be scary for salons because they don't ever want to hear if they're doing a bad job But this is such an important key factor to your business to know exactly what is working and what isn't working So we look at was it easy to schedule an appointment? That's a great question for them to for them to be asked because if For some reason they're having trouble scheduling an appointment. That's something that you need to work out and figure out Maybe you need to hire more staff Or maybe you just need to raise your prices. So that's a good question to ask them There's a lot of great questions here. How was your experience with the front desk team? Was your waiting time reasonable? Was your service options explained well? So these are all great questions that they've already put together for you that they email out to your guests Now the other cool thing is you can put custom questions in here So if you don't see a question that you want that you wanted you can add it in Um, so you just look at the feedback you can look at comments from your customers. So what they're writing Which is great. It's great feedback that way and then you get a percentage You get a percentage score here that tells you how you're doing now for the last 30 days We have all 100 which seems crazy to me because you know, you can't Do great 100 of the time, but when we look back you got 60 days 90 days and to date So if we go back 60 days, this is going to change. Um, well, I guess not so 100 percent there. Oh, there we go so You look at you got 84 percent 89 percent and then you can read in all the comments to see what Why was it 84 percent? What were people experiencing that you need to change? And this is just such a great part of growing your business So as you can see this is such a great service for you to offer To your guests in the salon just so that you get the feedback that you're looking for to help grow your business So if you're looking for something like that, definitely check out demandforce.com put in demandforce.com slash free salon education There'll be a form for you to fill out. You fill out that form. They'll reach out to you They'll explain everything that they have to offer But this is just another thing that I really love about them So guys definitely check out demandforce.com and we'll see you guys on the next video. Thanks