 And guests who's back by Moses, it's by morning, social media platform for why in the morning for Queens Wednesday, and representing for the Kings on this particular Queens Wednesday. So remember, we are on social media, as always, they're always right there below the screen. And before I introduce the segment and the name of my guests, I'd like to send a major shout out to Gouda Kayesu and Calami Val for always starting our Wednesdays on a laughing note with those breaking views. So if you happen to interact with videos that might break the views, I send them away on our social media handles, and I'll say it again, right below the screen. So we have some people already on our Facebook who are sending their comments away, and we really, really, really appreciate that. So keep them coming so we can sample them towards the end of the show right there. So yes, it's time for Strength of a Woman. And my Strength of a Woman of the Day goes by the name Carol Samor, and she's a consumer specialist. Carol-san. Thank you. Your camera is number four. And I've been looking forward to this for some reason, because this title right here, I think it's the first time I'm interacting with it. Interesting. Yes, so your camera is number four. You can introduce yourself if I missed anything. Qua Credential, Zaku Pali. I'll give you a chance, My name is Carol Mbola-Samal. I'm a customer, I take care of the customer, I'll say that, but majorly my title is Key Account Manager. I'm also in sales and marketing, and a customer service professional. In these, I mean, it's just basically in the sales process, you interact with the customer right from the time they buy their product, half delivery point, you make sure that the process is seamless. You take through the customer, the entire process of the sales, until they buy the product from you, even to after sales follow-ups, and make sure that the entire process is seamless. That's what I do. So customer service specialist is your title, and you had to do a lot to get to this point, but we are going to get to that. So I'd like to know in this line of work, customer service professional, as a customer service professional, is it industry specific or a customer service professional can work, can cut across industries? I work for Can General, so that means I take care of the Can General customers. My work basically is, majorly the water measured in is on the Key Accounts, but it doesn't mean that you ignore the other general customers, you are serving customer that works in the showroom. But obviously, there has to be the Key Accounts. Correct. Even low firms are the biggest clients, we are the biggest clients. Right from our consumer products, that is the TVS, the border, border, up to the customer who is buying the equipment, that is the doosan equipment. So you must have all the customers with what we call co-values. Every customer has to be treated right, regardless of whether you are buying a border, border, for months or whatever. The concept is the same. All right, so when I walk into, say, Can General, and I get excellent service, these things are all premeditated, it doesn't happen by chance. These things are all planned. Well, as an organization, we live by the co-values, that is our key value, even when you work at the reception, you will see that it's a same return, making customers smile. So once you work in the showroom, you have to work the talk. Right from the cleaner, right from the personal sales, right from even the boss. So our co-values have put us in a way that once you come in the showroom or you're having a presentation from a client point of view, you embosses on the co-values, that's making customers smile and for me to take quality. I mean, we have a franchise of consumer products, that is both on TVS and that is the two-wheelers and also the Piaggio, which is the three-wheeler, normally called the two-wheeler. That's what is known in the market. In a scale of one to ten, how much do you think you love cars? Or know about cars? I'll say eight. Eight? Yes, I do. All right, would you always know or love cars or it happened when you interacted with this show? Once agent is a management trainee, that was way back in 2010. The knowledge that you are being given, usually was just on accounting, but I found my way to the sales function where you find the automotives and where the customer is. I found that will be that function that means bringing revenue to the company. That's what I wanted to be associated with right from the beginning. So I could start learning, like a field where men are dominated, you find that most of the riders of men, you find that I want to know the CC, I want to know the horsepower. I'm curious to know if a client comes for the first service, what is it that is changed? Is it a filter? I need to know so that in a perspective where they see I'm a woman, I'm able to tell them, look, I know the filter is this much, we love to change the filter, the engine oil and all. I love the fact that you brought up the, you pointed out another fact, that you're a woman in an industry dominated by men. Questions pertaining to sex, hold them for towards the end. I'd like to know, what did it take you to get to this particular point? What did you have to do? Let's start with your primary school. Right from our age for full system, it's changed by now. I'll say education is a pillar, but now getting from the school and also going through my university level, once you come from a school, to be honest, you don't have the application, the job level, so my job training, in job training is a management training, that's when I learned that I have this passion of maybe not only following on my JD, I'll go out of my way and get to know something else different. If you're given just to do customer inquiries, and the person will do the follow-ups a week, before the boss comes, I've already done the follow-ups, so you find, hide these interesting. Initiative. Correct. So you studied commerce in campus? Yes, I've done a Bachelor of Commerce marketing option, and my MBA specialized in Strategic Management. Strategic Management. All right, so between you attaining your degree, or studying Bachelors of Commerce, and going in for the master's degree program, I'm going to do the follow-ups. Are you working? Yes, I remember, I applied for Bachelors, now HAPSA, which is HAPSA, I applied for just a normal Direction Representative with Sales Agents, who could go and create accounts for customers, so, but I didn't stay there for long, just want to understand what is it that, from my initial, I'll say, beginning of the job career, I just wanted to involve myself in the sales process, so you could go prospecting, just the normal prospecting, are you qualified, are you banking with any bank? So my work was creation of accounts, I worked for Bachelors, I also moved to consumer, business that was in standard, then now I can't generalize the management training. I was trying to find myself. You were trying to find yourself? Yes. All right, I'd like to take you back to when you were in campus, specializing in marketing, and right now, working at... Cardenter. What are some of the things that have changed when it comes to marketing? Marketing has evolved, obviously. What are some of the things that surprise you in marketing right now that didn't exist when you were doing your final year in the University of Nairobi? Today's customer is tech-sav, that means, even for us as marketers and people who are given the responsibility to sell these products, you need to be aware of the dynamics in their market. For example, I'll give you an example of customer works in the showroom. A normal border border, today, we refer them to as just a border border, but this client is, because of the digital era that you're living in, is using the application. He's new, but if you want to get a safe border, you have to use the application. So, as marketers, what we're trying to do is become innovative. Again, innovation is one of our key values, whereby we come up with products that match the trends in the market, understanding the customer journey because digital era is here to stay. So, we find that most of our, I'll say the border border bikes, the HLX series, now we have it with a charging port so that you don't lose power. I mean, you are using the application all day to get your client to get your next ride. So, you don't lose power, so we are putting the charging port on these units and also you have the fuel gauge together. So, we have to move the trends of, just journey with the customer. I mean, technology is here, so even the products, even as marketers, you need to sharpen the, so I'll say you need to equate yourself with what is happening in the environment so that you'll be at par with the client. All right. Yes. And I'm glad today I have a guest who's part of the system, part of Corporate Nairobi, Corporate Kenya, Corporate Africa. And I had a conversation with a lady who's so passionate about the feminist movement and she was telling me the Corporate Africa, Corporate Nairobi does not love women, it does not provide the same opportunities for women and I was of the idea that the moment you start discriminating people, discriminating against people on any other aspect, apart from what's in the heads, you're bound to feel. That is like signing your death warrant as a corporate. Am I right or is she right? To some extent, I'll say it's right because we have the perception that in the corporate world, 100% of the senior level management must be banned. But I'm seeing that all of women have shifted recently. If you check around even in Kenyan perspective, in the commercial industries, you have Tabidaka Rancher with the CEO that steers your woman can lead. Check even the energy sector, we have Kenyan, we have Rebecca, me and always leading. The cabinet is... That means that it's actually in the mind, it's doable. It's doable. So what I encourage young women out there is just whatever you're given to do, I'll say one thing, make, there's a writer who says, John Hooden mentioned that make each day your masterpiece. Wake up every day knowing that, well, I'm not a woman, we're just being given the same responsibilities. At the end of the day, we need to meet the same target. So you're telling me that women have opportunities out here? Opportunities are there, it has to keep constantly looking for them. Keep looking for them. Correct. Wonderful. All right, all the queens who are watching right now, there's opportunities for women in the corporate world, in Nairobi and in Africa as well. Yes. All right, so something that people don't really know about you is that when you're not working with consumers or customers, you like to farm on the side? Yes, true. I do a side asset, I call it so. We do pig farming in some small ranch in Konza. We put a small kind of a pig business, a population of 40 just began. Yeah, and it's so fascinating. You seem to be working with some partners there. You have a farm manager on site, and basically on pigs not really, once you get the expenses correct, and you have the farm manager in control of the vaccination, especially the first 21 days, it's not all, and then you have a supplier in terms of feeds, and there's constant water supply. What is the market value of a fully grown pig? Interesting, on suppliers like Farmer's Choice, they come for the young ones, those are the ones that are meant for slaughter. That is between six months, they are the ones that come for slaughter on the same. So for that... That is what makes our bacon and smoothies and so on. Interesting. I regret them, the grade one, grade two, the pigs for export, there's so much pork for export, the ones that has to be used and thrown away. So you can't eat on your own because you don't have the facilities. But I would say it's an interesting venture to come up with. Price base is around 15,000. All right, wow. That's good money. I'm thinking of getting into that as well. All right, the reason I bring this up is because not so many people of your generation are interested in farming. Let's say our generation, going down, would think about investing in farming, especially the ladies, because the glam, the obsession with glam now is skyrocketing. So I'd like to know, what would you tell some of the youths out there about this farming thing? Basically, many people are waiting to be employed and one, if you get the chance to be employed, give it your best. If you can get away to grow any opportunity that you get, please give it your best. If not, try to venture out. Diplomas are making it out there. Farming, farming, there's a lot of opportunity terms of you can do pig farming, you can do poultry, you see guys, exhaling poultry for example. You can even venture in farming. However, growing, with plants. Yeah, you can grow the plants, but start small. Start small, start small. Don't, a dream starts small. Start up here, you've not gotten experience at expenses or nothing. Just to run a simple kind of a business. Start small. And what would you tell people employed? And that is the only source of income they have. My thinking is different. You need to diversify. Again, if you diversify means that today, you've seen so many, because of our distress kind of economy, companies are laying off. So I think that job is not there today. And then tomorrow, watch next for you. So that should always be the thinking? Option number two. Option number two is correct. All right, I feel that. So how can they find your social media and how can they get a hold of your services as well? All right, I'll say that. My Facebook page is Carole Samb. Follow me on my Facebook page is Carole Samb. As mentioned, beginning work for Can General, Canine, Popin, I will look on our products, right from consumer products up to equipment business, including the after sales, such as the HMRF, the lubricants and all that, yes. Including the after sales? Yes. You cover people, killer, killer pun. We do, we take care of what we sell in terms of spare parts and the service. All right, do you have hobbies, by the way? Because you seem to be working so hard. When you're not working with the consumers or you're with the customers. I do. Or doing your customer service thing. You are farming. What is this thing that you love to get your mind off things? At times, I love football. Conceal it to watch many ladies do it. We lost last night to buy and... Please, oh my. I know they did, I know they did. I'm sorry, my, I'm sorry. It's fine, it's fine. So, football is one of them. What other thing gets your mind off things? Seri? What other thing gets your mind off a crazy day at work? When I'm not at work? Yeah, what gets your mind off a crazy day? Me, I come to football. Something you do for leisure. Oh, for leisure. At times, I travel much. I love networking. Our nature of job is really I have to connect so many clients, networking and meeting new people. That is it. I have to be outgoing. Thank you very much for sharing. Thank you very much for coming. And we appreciate you so much. I appreciate too. Your last remarks to the queens who are watching you right now because I'm pretty sure they are inspired by the strength. Thank you. Mine is to encourage you. Don't look yourself as a junior person. Anything is possible. Actually, the sky is on the limit. Get out there. We mentioned that make every day a masterpiece. Do something that is out of your way. If a JD is in terms of this, just become proactive. Our purpose, put in commitment and some discipline. And the results will be amazing. Commitment, discipline, initiative. Correct. Commitment, discipline, initiative. Three keywords. Thank you very much, Ms. Garong. We appreciate you. Yes, we have come to the end of Strength of a Woman for today. And I hope you guys have learned yourself something. Kalami Val is something special for you as well. Up coming up next, it's Girl's Talk. It's a hot topic. You don't want to miss it. And the question is on Facebook. Remember, Facebook is at Y254. Twitter is Y254. Channel, Instagram is Y254. And the school channel, you can hit me up. It's very more. Or you can hit up at Kalami Val. So don't touch that dial. Enjoy some music. Then we'll be back with Girl's Talk.