 When people get stressed, when people get fearful, then they become thickheaded, they become difficult. So two things that, or a couple of things at least that pop up here. One, the matter of stress, having over stress patients, so that's a pressure environment. And then the person not taking responsibility, making excuses or blaming others. Or people who twist the story. Have you had that happen to you? You say one thing and they twist it. You say blah, blah, blah. And it's not exactly what you said. It has nothing to do with what you said. They've changed it in their mind and they completely believe that's what you said. And then the other one they came up is the negative people in workplaces that are always complaining, always focusing on what is bad, everything is bad, no one is doing their job and they gossiping and it can't be draining, can't it? And sometimes that's what makes them difficult. At some point in our lives, we have all been difficult to others. And we have done some of these things, isn't it? We were under stress and we didn't take responsibility or we shifted responsibility to external factors or external conditions or even internal ones. It's not me, it's my trauma. It's not me, it's my mental health issue. It's not me, it's my stress. It's not me, it's my husband, my wife, et cetera. That idea of blaming. Hi, I'm Emmy Golding, Director of Psychology for the Workplace Mental Health Institute. We hope you liked the video. If you did, make sure to give it the thumbs up. We have more and more videos being released each week. So when you subscribe, you'll get a notification letting you know when a new one's just been published. So make sure to hit that subscribe button and don't miss out on this vital information for yourself, your colleagues and your loved ones.