 Okay, thank you guys. Thank you for being here and to being like Part of this kind of journey on helping new communities to get together and to close the gap on like Get right up onto the mic What right up onto the mic? Yeah, thanks, man. I Told you I'm really bad at these microphone things But thank you for being here. My name is Alvaro Alvaro Soto. I was born in Chile, but I've been I've been based in Mexico since like 20 years Because I was born in Chile and living in Mexico, I believe that I've been trying to help All the countries in the middle that is mainly the entire Latin region. So What I want to do today and after doing that I Will like to say this this is like my own opinion. This is my personal idea. This is I don't I don't have a secret Recipe to fix the things that I'm going to talk today. This is just an issue that I'm being seeing Like Jair, but Jair with the pass of new technologies and everything I don't I don't I don't know a way to fix it But I believe that is even if I don't know a way to fix it. It will be a good idea to present these these like Issues that I'm seeing that is like working against These awesome technologies that we all love and enjoy. So Like I said, this is my personal opinion I work for Red Hat, but this is not the opinion of Red Hat or the communities. This is a personal one So if I say something wrong, please Don't take it of them Okay, a few things I'm gonna talk a little a little bit about me Opinions outcome real issue. I'm gonna talk on two specific real issues Why this thing is happening and a little bit of like Call for help. Let's work as a community to try to help these issues and to try to like Embrace more and more technologies, right? Okay, like I said first I was born in Chile, but little tiny tiny city south of Chile and because I'm like I said part of the both cities and Try to help any country in the middle. I've been working with communities in Guatemala, Colombia, Bolivia Doing workshops Not part of my Company just for my own fun and because I believe in the technology that We That why is the main reason that we are are here right now, okay? I like I said I work for Red Hat. I provide like support on openshift for telcos mainly like 5g core telcos Like I said Just a blame it approach. This is I'm not trying to point fingers on anyone just throwing ideas and I Was gonna say after this slide. Let's just get serious, but I forget about it but okay Blame it's approach everything that I'm going to say right now is just an idea things that I'm seeing in the in the region Starting okay when when we have like on companies in Latin they want they want to choose How to fix an issue using technology? they will see and This is not like something. We are like just to wait to fix the issue right using open source or using proprietary software We are all here because we want for companies to use open source To happen to achieve that so What ended up happening and it's a really like Weird thing to happen normally in in Latin America is that companies they don't care about paying More because they want to go for the safe bet. They don't care about paying Licenses subscription whatever like certification for the team. They don't they don't care about it. That is not that There is a bunch of like Countries that had millions to spend on this but For them is the only and the important idea that they have in mind. They don't care about paying because They see this as the only option Okay, so they feel really comfortable by Going for the kind of black box solution. They're well known There is sometimes no way to get that at that point to to say hey This is a black box and a well-known solution because it is a black box You don't know what is happening inside. Maybe you have an a geesos. Ah, this is maybe running Linux doing this and this and this But you don't know how to code everything is working in the inside So that is like hard to how to tell how to understand but it is the safe bet because It is easier to get people that are certified on these technologies It is easier to get and that deep at this point I don't care about saying company names like get people certified on net app ENC BMW AWS whatever they don't care about that because they can pay for the certification They are paying for the support. They are paying to these companies to get the support and If something happens, it's kind of a relief that they raise a case and Even when Nothing is happening inside that company trying to fix your issue because there is not step one. There is not a priority On the other side you can turn around I said to them to your manager everything is fine I already raised a case. They are working on it so for them is like a relief to say that but That is something that I believe it can be fix Doing something really like easy is to put in the customer shoes like What do you need to do? Why do you need this and I? Know that maybe a lot of use cases in Latin America. They are a little bit weird a little bit like that They they they are like edge cases when they ask too much and they try to compare like it's not that they want to fix something they want that They want a technology and For them to explain you what they want. They will give you the answer that yeah I Need something that works like being where I need something that works like net app I need something that word that's Oracle like Oracle something like that Because that is the safe bet and if they're gonna change it they want to have the same so a Way to Kind of try to fix or understand a little bit better the the use case is to sit with the customer and Try to explain them how to achieve the main goal because the main goal is not to replace one technology with another That I hardly believe that that would be the end goal for any come any customer That is just an answer that they are going to give you because they don't maybe know Where do they want to go and that is fine that is perfectly fine that if they don't know what you want to go Maybe they know what to want to fix in the next year on the next six month But I believe is on us to say okay, you can use this this will Get you the way that or to the point that you need in the six month and then you can continue on thinking on another cycle of What do you need on the next month on the next year and for that it will be If you want to achieve the next goal, you don't have to start from scratch Because you already maybe know you are not sharing with me during all because you don't know it but I Can try to like help you to to have a like an easy way to get when we might think that everyone wants to go so that is a I Put it as a question mark like fix because it's the way that I believe this is again This is not a recipe. I believe that That that could be accomplished by doing that this is something really important for me because I Believe in the at the beginning when we are starting listening about open source The the easiest way to explain someone what is open source we started using words as It's free as a beer And it's like okay open source is not free the knowledge is not free you have to invest time and energy and Sleep sleep at night To continue working with this with open source reading Documentation hitting the correct people on IRCS like whatever communities work with communities because That is like that for me is like open source Is a desire of accomplish something and it's really hard to Translate that so I believe when people talking like when they are native on different languages They're trying to explain what is open source. What is the meaning of it and? At some point it get lost in translation They is really hard to Even if we are talking in English to explain someone that English is not the primary language because they are at some way when we speak more than two languages with Like teachers and everyone said oh don't translate that make it normal make it have been normal in the background But our mind is doing this kind of translation like regardless So we are trying to translate everything that someone is explaining to us about what is open source But if you are start using words as free That you are not gonna spend anything that you are gonna get 100% of like the cost that you are like Getting on selling this technology whatever that is not true like you have hardware you have people You need to buy books you need to read a lot you need to contact people you need a lot of things so I Do believe that we should stop saying that open source is free because it's really in the other way It's pointing in the other direction like Maybe for a person that is learning. It's okay. He will be really interested in learning things, but for people that We may been working like for five ten years. I will say that learning open source is not free like like We all have scars from learning open open source. So it's really different Then getting back to this one. Okay two options while looping While using open source, right? We still have another choice to make The first one create and use an internal team to get support, right? We don't like we don't want to pay to anyone. We just want to have and build and develop our own team cool You can go the other way around pay for support There are many companies in here that will provide that for you But we still have to have people in the inside to make the smart questions to the company's providing support So we still have to develop a little bit of like knowledge in the inside. Maybe not at the same amount or Deepest in knowledge, but we still have to have People to get like to ask them the smart questions Normally a bunch of people said, oh Okay, I want to use open source. Yeah, what is this Kubernetes then I need to get a master degree a PhD to understand how this thing works because The documentation is never going to be 100% out there Most of the time you are going to have to start documenting yourself from the from github It's like not the best way, but it's the way it is so a Lot of people think on this, but this is not the honest true Like we don't have to have a PhD to be able to work with open source We don't have to have a degree to work with open source We don't have any of that. We need to have like solid background and that's it and solid background is out there on papers books blocks whatever so We should stop thinking like that and We are Because we work with open source. We are not a smart that other people that doesn't work with open source and By sabersa like they are just different kind of technologies and that's it. Okay The the first real cause that I want to talk to you guys is like I believe that people really quickly finds Their comfort zone They don't have to learn more in order to get their paycheck every month They don't have to learn along their language in order to get the same They can spend day by day rebooting notes doing exactly the same Patching manually servers or application deploying things that maybe I don't know what is happening in the background It's just he didn't turn on this a script and that's it so That is one of the first cows that I that I believe is really hard to like penetrate this market in latin Because I believe this is like worldwide But when we want to sell something that we know that is working on other companies and other countries We are more in the position to say You why do you have why do you want to fix this? No? Yeah, I want to fix it. Okay, then use this then use this other No, I don't I don't need to do that And it's like, okay, but you want to fix it, right? Yes What do you do this because I don't need to do it and it's like that and it's It's going nowhere that kind of discussion. It's really weird, but we need to understand that people like Even if in our minds we say this will be be better for you from a like engineering a standpoint or from a like Growing professional a standpoint. It will be like this should be easy, right? but We don't need to forget that we are all humans and we want to get a time like relax a little Mostly after COVID is like, yeah, I don't want to learn I don't want to like do something new I just want to lay down and relax and sleep but Yeah, that that is they like it the first thing that we need to have in mind and A really important one is like we need to understand that the language barrier is something real something real so again getting back to the same topic is like in order for me to like teach you a new Technology you will have to understand English and the person on the other side is like Yeah, but I'm still getting my paycheck. I don't have to learn English I can continue doing the same and the same again getting a paycheck every month and Can is I can stay away from English that will be fine And a lot of companies in here when they release documentation when they release certifications The main language that prevailing that is English But if they want to penetrate order markets shouldn't be they also releasing in other languages Not only a Spanish. I'm talking just a Spanish example because I'm from Latin America, but they should be do that They should be start working on that because it's a it's a way to close the gap with this with the communities It's not just a matter there. Yeah, I don't care if I sell or not This technology to this company in Latin It's it's a community things I'm not gonna buy anything that you want to sell if I'm not able to understand what you are saying or what you are selling to me so This is the first one a really important one The second real cause is and I believe this is the most important In Latin and I've been working for 20 years in Mexico is pretty much the same It's the lack of ownership and taking the risk of developing and retaining the talent in house It's really an expensive risk to take Why because if I managed to get an engineer Like that they don't know about open stock and civil Kubernetes, whatever and I invest in him Hey, now you are going to focus on this certification You are going to learn this I'm going to provide you with lab environments, whatever and After that the company needs to work on retaining him like to They need to work on this kind of fight that any other companies out there Any other company out there is going to be maybe waiting for this moment to happen Like maybe they approach the engineer one year ago and that said, okay, you only know linux. Yeah Start lending some more and I will get back in a year and when they're couldn't own their like Employee employer, they they teach you these kind of things they invest in him Then the other company comes around and said, okay, right now. Do you have learned anything in the last year? Yeah, okay, because the company didn't invest in him they just They are in the position to offer a bigger paycheck Because they didn't invest in him So that is a real risk that people inside these companies are taking to develop uh knowledge inside and Actually, this is a thing that It can be like explaining Like increasing the region countries and even continents not only inside mexico, but This is something real that happened So What can we learn from here is that it's really easy for a company in the In other countries us uk to wait for that to happen to wait for that development On for to wait for this engineer to get the knowledge And then they will Come to the to them and Offering him a better paycheck and I mean that is average And they don't have to do much like only by sponsoring a visa and Paying him not even Way much than a normal engineer is like i'm gonna pay you like average And just by doing that and giving you more money Because we are when we try to relocate from one country to another we don't have we don't have this kind of information And how how will it be? And when we have 20 years or something like that it's like oh nice I'm going to live in another country and going to get more money And have fun and that's it But all the Like the backlog that that you have and you are going to suffer No one is going to explain you that and the company that is going to hurt you Is never going to explain you that and There is something this is something that is happening Really often and in mexico It happened a lot they They call this brain drain That is that they are waiting for these people to know new things to learn new things and then They go back to the region and instill that knowledge and put it in another country And right now maybe the only dude that was like the president of or smart enough to do Kubernetes open start safe and whatever Right now lives in another country And it's representing another country So it's like a a really Thing that we should like take into account Basically because We need to close the gap we need to close this gap between countries having different technologies And countries having like not having different technologies, but we need to see this a community as a community and When we are part of a community It doesn't matter what you are what you live or what time sun Are you at so we need to close this gap? and I think that we need to have like really Deep into our brains is we continue if we continue drainage draining like our regions There is no way that that is going to Fix the issue. There is no way that that is going to end up on a good outcome that is That idea. I don't know who was the Smart ish people that saw that as a good idea. Yeah, let's drain another region from good engineers, whatever But that is not going to continue forever so I just want to Give you guys these two like Sentences that I consider that are really important and they are like really um I believe that there is if someone asking me how to like create a gist or Summarize all my slides on one it will be with that one with those two ideas and I believe that is the explanation the entire explanation on my talk um with that There is my information my twitter. I am part of the Latin-american community for many projects out there and community ambassador for seff um I organized With delena last year the open infra day in Mexico city That was the first open infra event organized by The community 100 percent We have a few Like sponsorships But the company wasn't born To any any like they even was born to any of the companies around it was 100 percent work from from the community and Yeah, we try to get together in there. I try to link irc channels because Uh, it's not that I don't like our irc But if a person says to me, hey, yeah To be able to know more and talk to the community. I need to use irc. I don't want to it's like Okay, let me fix that for you. I'm gonna put it in there I'm gonna to create a dashboard to how to invite you because I'm not gonna pay for a slack That is the real but uh, yeah That is a way to get in touch with the community getting in touch with me and try to collaborate in this in this effort to close this gap and to for I don't know Other kind of companies or other types of companies that they want to work with the latin american market Like the community is out there The engineers are out there and we know that's maybe sea levels. They take the like the they They made the the contracts, but the engineers that they are the ones that suffer day by day by Fixing issues and they are the ones that understand more the the the technology so Thank you. I don't know if uh, you guys have Any question that you want to give throughout me Or anything if not Elena, I want to say a few words. Thank you guys. Thank you for being here Thank you. Alvaro. That was great So as alvaro mentioned he organizes the community in mexico in addition to alvaro, we have many community organizers here this week Uh, as you saw them on the keynote stage. They're a lot of them are in this room We have andy here and song su and riko and hasua gav san and a few more around So I want you if you want to get involved in your local community You can find them and talk and if there's any communities that You didn't see represented come and find me and i'm happy to hook you up with whoever is representing that community. Thank you