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#CMGRHangout presents: Forum Best Practices

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Streamed live on Jan 22, 2016

In the past we've talked about several aspects of forums including the harmony of social media and community platforms, how to choose a community platform, engaging community on a platform and online community policies. Next Monday, +Patrick O'Keefe is hosting a #CMAD session on Managing an Online Community Volunteer Program as it pertains to moderators, so we won't dig too deeply into moderation, but we will bring up several other key aspects of forum best practices including how to use automation to scale your relationship building and monitoring as well as gamification elements and other questions that come up during our discussion.

Are forums your jam (or job)? Join us for this week’s #CMGRHangout panel on Friday, January 22nd at 2pm EST/11am PST to discuss forum best practices.

+Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Jenn Chen, +David DeWald and +paula rosenberg on panel. +Christin Kardos and +Carrie Keenan will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are you most looking forward to about #CMAD ?
2. Which community platforms do you have experience working with?
3. How do you onboard community members to help them feel welcome?
4. How do you setup your platform to make sure you’re listening to key conversations?
5. How do you configure emails, and other automation tools, to help scale your reach?
6. How do you plan out gamification elements such as leaderboards, badges and ranks?
7. How do you report on metrics from your forums?
8. What other forum best practices come to mind?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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