 Vegas is Kevin. I just got down from Vegas. Again, it's another episode of Ask Kevin. I get this nice space in the janitor's closet. It's probably the only place quiet in the warehouse. Let's get started. So I purchased the HP OfficeJet Pro 8020 series. My number is actually 8025 in mid 2020, so less than two years ago. And it works great. The scanning, everything works great. However, I did run out of ink about three or four months ago, but I didn't really need the printing access of it, so I never replaced it right away. Okay, three to four months is a long time for leaving empty cartridge in the printer. And I recently just signed up for instant ink, and I received all new cartridges for all four colors. When I put them in, the page prints out great. It's clear, sharp. However, only yellow and black are printing. I'm not able to print the cyan or magenta. Isn't she great? I mean, I rarely get the colors that explain things so well. I'm happy that the black is not clogged. Actually, that's the most likely color to get clogged. By clogging, I also mean that the black is most likely to wear out, because that's most color you use, and also HP most likely to put a pigment in it, and the pigment will wear out the black sooner than the other colors. So not all the clogged are actually clogged, but I'm happy that your black is working. Yellow is rarely clogged, so I'm not surprised about the yellow is working. And the reason she didn't get a black clogged is, you're going to hear later, is that she's keeping using the black. Cyan and the magenta is more likely to clog, and magenta usually is the first one to clog, but it's a little bit easier to unclog. So I cleaned the printer heads several times. I ran a diagnostic. It did a quality control page. It won't do the alignment for some reason. I print the page for the alignment. It looks good, but then when I go to scan the page for the alignment, it says that I'm unable to scan the page. When you have a clogged printer, don't do the alignment. It doesn't make sense. Actually, if you don't have a problem with alignment, just don't do alignment at all. Alignment is going to use cyan, and this is the reason that you cannot scan it, but it looks good. It looks good because all the black parts look good, but it's missing the cyan color. So when you scan it, it's missing the cyan, and the alignment is going to fail. So I'm thinking that maybe it's clogged for the cyan, and the printer head is clogged for the cyan and the magenta, because I haven't used it in several months. I only used the black for several months, so the black is fine, but the yellow is still fine, although I haven't used the yellow either. That's a great guess. That's what I'm thinking too. The black is not clogged because you're keeping using the black. I just wanted to get some advice before I take the next steps on either repairing or just replacing my printer altogether. I think the problem is not that severe, and you should be able to recover your printer without replacing it. We have a loss of a printer like this. It has been dry for a couple years, and we were able to revive it, and we revive it, and then we sell the printhead. Okay, anyway, if you cannot get it working, just email me again. I'll hook you up with a really nice printhead that we salvaged. I know you have A025, but I'm going to use a 6978 for today. They are basically the same printer. Everything behind it is similar. They use different cartridge models, but they're printhead exactly the same. Guess what? If you stuck A025 printhead into this printer 6978, it still works. This printer, the custom brought in, and just like yours, ASIP idle for a couple months, and guess what color is working? What color is not working? Okay, before you do the cleaning, make sure that your cartridge physically has enough ink, and I usually do this by waiting it. For the scale, you can go to Amazon and search for jewelry scale. It's normally under $10, or you can just scroll down. I'm going to put the link in the description. If you want to know what kind of ink I use, I'll put this ink. It says for PG-248-243. Just don't worry about it. It says this. I'm going to put a link in the description, so you can click it and get it. You don't absolutely need a scale. You can just do this. Just put it on some paper and drip ink until you see the ink coming out from the other side. You're going to make a mess, so make sure that you put enough paper on there. The weight for a full one should be 25 for the colors and 30 grams for the black. I don't care what your ink monitor says. When you put it back, the ink monitor will not show the new ink level. Just ignore it. Another thing is I know you have instant ink. If you do not have instant ink, the HP will show you the warning cell. The ink is slow. The ink is depleted. That's just what the printer says. If you keep printing, eventually the warning will go away and you can just refill the printer this way and keep using it. Now we have ink in the cartridge. We use the printer building function to clean the three times. Every time by the end of cleaning, I ask you to clean again or not. So clean again. So each time you say clean again, the intensity of cleaning is going to go up a notch. So you'll do three times, then stop and wait an hour. After an hour and do exactly the same thing, do it three more times. Sometimes you're going to see a color is okay in the first time, but it's completely gone in the second time and just like this. As long as you have enough ink in the cartridge, don't worry about it. How do you know you have enough ink in the cartridge? With it. So after three cleaning, wait an hour and the three cleaning. So you did six of them in the first day. Now wait 12 hours or 24 hours even better. Just wait for the second day. Day two, you start with adding enough ink in the cartridge and do three plus three again. At the end, you did 12 cleanings and if your printer is still not good after 12 cleanings, we'll need some professional cleaning. Actually the first 12 cleanings that I just showed is what we ask our customer to do if they receive a printer that's not working. And then we're going to take the printer back and next I'm going to show you professionally how we clean it. Start a printer as soon as the cartridge moves, shut down the power, get a piece of paper towel folded like a diaper and put underneath the printhead. Next we're going to use a professional tool. You can go to bchtechnologies.com, accessories, anti-clogging agent, and you'll need this flash 900. Also on a side note, next time if you're going to leave a cartridge empty for a while and just flip the cartridge over and drip some of those wetter solutions, maybe second page. Yeah, here is printhead maintenance and wetter solution. What this one does is keep the printers moisturized so you don't have this problem in the future. We're going to inject a two mil of cleaning fluid into each color. Make sure when you inject you feel a little bit of resistance but do not push too hard. Remember you only need to do this for the colors that clogged. You don't need to do for the black in this instance, so I don't even remove the black. After it's done, put the cartridge back. You always not push the old ink out. Your goal is put the cleaning solution in the printhead and leave it overnight. Let the cleaning solution do its work and also do not heat up the cleaning solution just use as a room temperature. The cartridge just put it down there to keep the printhead moist. Okay, second thing, okay, what's the first thing you do? First thing you do is add more ink. Make sure that you get enough ink. So the next day just don't discourage if it doesn't look good and do not be too optimistic if it look good. So this is first one and the second one is you can see is that the magenta have some strap there and the third one still needs some work. So after third one, don't forget that now we're break, even worse after the break, then voila, beautiful. Okay, I hope you enjoyed this video. Visit us at www.pch.north.com or locally at Greensboro, North Carolina. Cheers! Or I forgot to tell you the secret phone number and the handshake phone number. Phone number go to Google and search for BCH technologies phone number. And here's the phone number and the secret handshake is what short staffed. So you're probably going to go to voicemail. So in the voicemail, make sure that you say this, Kevin, I gave you full permission to use my voice on the YouTube and then describe your problem as clear as possible. After that, show me an email so I can get your email address and email to support at bchtechnology.com. So we can go back and forth and discuss if I can solve your problem or not. Okay, I hope you enjoyed this video even more. Visit us at www.bchtechnology.com or locally at Greensboro, North Carolina. Cheers!