 And I think you'll see from each that they're very raw, very funny, and very much about life. Will you be helping me with the next slide? Oh, I can do that. Yeah, I'm just looking at my general direction. I love Ayla. I think she brings sunshine into everyone's lives. She was previously the resident coach here at the hub. So coaching 130 different entrepreneurs. It was five sessions a day for 18 months, so there were a lot. It's a crazy amazing in short. She likes to say that she gives entrepreneurs love at scale. And one of her big projects of a couple is working at Zimplistic on customer service. And Zimplistic, they're currently working on a robot that makes roadies, roadie product. It's almost like imagine a 3D printer for flat bread. That's what it is. That's what the machine is. It's the size of a microwave. And in six seconds you get a fresh piece of bread. It's like, I like to say it's the best thing since sliced bread. And 3D is the slice of bread that comes out. And they poached me from the hub to go and manage their customer service team. And I love it. I get to answer a million emails and talk to a gazillion people. Most of them, I will never meet in my life, which makes them more exciting. Because it's like a non of this movement of chatting with them. Yeah, sure. Sounds good. So can we give Ayla a round of applause? Right here. So, I think I'm loud enough. I've got plenty, I've got lots to tell. I fucked up at being a really good daughter and living at home until I was 18. I moved out when I was 15. I really fucked up at finishing high school where I was supposed to be. I moved to the United States when I was 17. I really fucked up at finishing college because I was so obsessed with working full-time at Ruff-Law and selling $20,000 addresses when I was 18. I have fucked up two marriages and I have managed to absolutely love every minute of it. The fascinating thing about fucking up is that it doesn't feel like fucking up. It really does not until you start reflecting on it. So when Angela asked me to do this talk, I thought, Okay, so the thing that I fucked up on her so many, I don't know what to choose. And then I realized that I really have to share about fucking up when I wasn't myself. I was not able, I chose not to be myself. My family or it's not actually an event, it is just not being myself. And it all started when I landed in Singapore. Six years ago, I was living in San Francisco before this. I was working at the Red Scotian guest relations. I was dealing with VIPs. I managed to fuck up plenty there, lots. One of my favorite fuck ups is entering the elevator with Arnold Schwarzenegger with these two bodyguards. And then busing and partying. Isn't this the best romance? And then having to ride the elevator with them for another 10 minutes up and down. Totally awkward, absolute fuck up. Thank God my boss did not see me do that. But when I moved to Singapore, my life kind of changed. I didn't have my identity. I didn't bring my identity with me. I for some reason left it at SFO airport. And when I arrived here, I felt lost and didn't really know who I was anymore. And especially I felt like I was in a box. What happens when you move to Singapore without a job, without any friends, without anything? You start to conform to whatever it is. You know how they say you're the average of the five people you spend most time with? Well if that person is you and you and you. And that is in a 600 square foot apartment. Then you start becoming a little bit weird. You don't really know who you are and I really tried that. I tried becoming that for a while. It was really difficult being 21 having moved to Singapore and spending a lot of time with people that were 15 years older than me with completely different goals. I know everything about IVF. I really know how to teach a domestic helper how to make lasagna. There's a lot of things to be learned, but that was not me. But I really tried to fit in. And the biggest discrepancy was that that's kind of me. If you look at these two comparisons, I think this one looks a little bit more like me. I like meeting crazy people. When things move fast, I can't wait to talk to absolutely everybody. Especially random people. Ideally someone I have never met before. Ideally someone I have nothing in common with. And I did not get to do that a lot when I came initially. I was just scared of being myself. Again failing to be myself. What happens when you're not yourself? You don't take smart action. You actually take no action. You sit around. You especially start obsessing about small things that have absolutely... I became really good at vacuuming. Ain't nobody having fridge as organized as mine at that point. And over time I realized that I came here in 2009 and all of a sudden summer of 2013 hit. And I became really reflective because it was exactly 10 years since my mom was diagnosed with cancer. And she survived for 10 years which is amazing. And it filled me with such pride. And I looked at myself and we spent 4 years in Singapore. And it didn't feel like I had made any progress. Like I didn't feel like I was myself anymore. And here is this wonderful woman who has managed to be herself for entire life. And why was I this young person that wasn't able to do the same thing? So I decided I must do something bad. Something that would bring me back to being that person on the motorcycle. And I decided to have cancer. Raise some money. $4,000 in a week. Bust off all my hair. And I have kept it ever since. And it's been 2 years and a little bit more. And it really completely not really liberated me. And it forces me to remind myself that I must be myself. Because life is so incredibly short. So after I buzzed my hair up I actually got in touch with The Hub. I had previously been teaching entrepreneurship. I wrote the curriculum for the AIDA School of Domestic Helpers here in Singapore. It's a micro business school. And I figured that if I can be a little bit of an attached rocket to these ladies saving money and starting their own businesses in their hometown I'm pretty sure that I can do that for other people too. So I started working with social entrepreneurs here at The Hub. And for 6 months I was mentoring until Grace said you're spending every freaking minute at this place you might as well pay you. And I'm like, yes! Finally someone's giving me paycheck. So I started doing that. And from then on it was literally 5 sessions a day for 18 months social entrepreneurs, people with apps, people with making products, making bicycles, launching websites, doing skin lotions, whatever it was I was excited to be a part of everybody's dream. And that made me feel so much more like myself. So over time I got to become the person that manages all these crazy people. Right? Your customers. My goal now is to help entrepreneurs deliver love at scale which is to me what customer service really is. And I feel like unless I am 100% myself I cannot do this. I cannot be patient with everybody. I cannot give my full heart to everybody. I cannot give my full attention to everybody. And keeping this hair cut and reminding myself to always be myself and never ever fucking fail again at being myself. I can do this. And here are some, whoa, we're all pics later. But here are some of the interesting... Here are some of the people that are in my life right now and they are with me because I am myself as fucked up as I am. This is my team at Rotomagic right now. Up there the bearded man there is kind of my idol. He has created a software called ZenDesk. It's the customer service software. Only customer service nerds would know this. The kid there, that's me looking pretty bitchy at age 6. I want to be that facial expression that you can't touch me. I'm pretty cool. That's what I want to be for the rest of my life and I'm not letting go of that. And I might have to have this hair cut until then. In Singapore this is a great choice with this weather. Alright, that's the end of my talk and ask me anything. AMA literally, I will answer absolutely everything. Magnetized, so I love here. But I feel like some of you are not getting that magnetic pull in the back. So I'm going to do this again. We have some seats in the front and we have some seats spotted along. If also this row wants to just pull its chairs forward, that is great. It's hard to hear and I think the more you hear, the more you feel it in your heart and in your brain. Please move up or pull the chairs up. Nice can surely begin. Okay, so now we invite your questions. We'll try to take as many as we can but speak briefly. Get to the point. Where else than not in Singapore would you want to live? Oh, what a fascinating question. Actually, Lagos for some reason. Like now that you say it and I just had a thought about it recently. If you've ever seen the documentary Welcome to Lagos, it's a BBC documentary. I recommend it to everybody. It's on YouTube. It's the best thing ever. That's a bunch. It's like a city of hustlers. Everybody is an entrepreneur. Everybody is making something out of nothing. It's a fascinating place and I would just... I would love to learn from that spirit. Lagos. You're like, health? I just cannot imagine that they make things out of nothing with things I would not say they're moral. Okay. And there is my problem. Well, actually, in the documentary it's fascinating. There's a market where they sell cows and they slaughter the cows. Literally every single piece of the cow is used in some entrepreneurial fashion. At the end, someone makes candles out of something, out of the cow. So it's incredible. The level of entrepreneurial spirit there is just breathtaking. Yes, during your presentation you mentioned that you moved to the US. What was your particular reason to go to the US? Oh boy, I was 17 and then love. Yeah, it was that kind of really intelligent thought through, you know, strategic decision of mine. Yeah, I moved to the States for a boy. So that was the first match. Yeah, that was number one. Can I just please just yell at everyone? Yeah. Oh, someone's... Oh, criticized me for my fuck-ups? Like... Oh! Oh, you know what? The best, like the most heartbreaking and weirdest criticism ever was actually when I was raising money for cancer. I sent 80 personal emails to people being like, Hi, this is what I'm doing. Please fucking donate. I'm shaving my hair off and in one week I want to raise all that money. And one person sent me an email and she was like, Ayla, you know, you're a cute girl. And if you raise your hair off, then you're really going to fuck up your life. You're never going to get a job again. People are going to look at you differently and I'm pretty sure that you can't handle it. And I was like, yep, and this was the last time I remember speaking to you, bitch. And it was the only one person, like one out of 80, so that's pretty good. One question. Did you have your own startups as well? I have ran a little consultancy once. That was my first project before starting here at the Hub. I'm part of startups. I feel like constantly. I've never had an idea where I felt like, oh my God, if I can't put this thing into the world, I will die. But I've definitely met a lot of people that are like, oh my God, your idea must exist. I want to be a part of that one. What was your worst moment, like described in horrifying detail? What was your lowest of the low? Like in life? Yeah. Okay, I can be very specific there. I can actually visualize it exactly. It was the week after my second husband left me, I was in the bathroom, and I literally was crying so I couldn't breathe. And I was pretty sure that I was not going to make it. Like pretty convinced, like 99% sure that I was not going to make it. That was my lowest moment. And then what next? Ugh, Singapore, no air conditioning on. It got hot and I was sitting in there, I was like, I got up and I went for a walk. Remember that when you're easy as fuck? Maybe one more? One more? Yeah. Do you think now that you went through so many fuck ups, that you won't make any in the future? I can't wait for the next one. There's going to be plenty like today I fucked up, tomorrow I'm going to fuck up on the way home. It's going to happen again. But it doesn't really feel like fuck ups anymore because it's not fuck up if you talk about it. I have this thing with a friend of mine, he's like, no, I'm Steve Feiner. We have this thing called the Daily Face Lab. And it's literally like the things that I fucked up on today and we will, it's like the ultimate, the tightest feedback loop in the world. Like when you notice I fuck up and you say it right, oh my god, I totally fucked up right here. And then it's no longer scary and it's actually kind of fun and you can at the end of the day say, I'm pretty sure I'm 1% better today than I was yesterday. For a fact because that thing that I did earlier I'm going to try not to do again.