 This paper examines the concept of e-covenants in South Africa by focusing on the Payto Pele People First policy, which emphasizes the importance of providing high-quality public services. The paper then applies this concept to the surf call model, which measures customer satisfaction in the retail sector to develop an adapted version of the model for use in e-government service centers. The adapted model was tested using structural equation modeling, SEM, and found to be consistent with existing knowledge about e-covenants in South Africa. The paper concludes that the adapted model could serve as a useful tool for evaluating e-covenants initiatives in other African countries with similar social contexts. This article was authored by Hossana Twainamurinzi, Fikoleli Gabriel Zwayne, and Lagesh Kassadibusho.