 We've got about two minutes and we're getting started. It starts. Give me beatbox. She's like... Like, yeah. I'm up here, Lila. I have to make earlier, which clearly nobody cared, because no one's asked for it. Did you lose a cell phone? Anybody who loses a cell phone? So I gained a cell phone. Is what you're telling me? Excellent. In case you know of a human being who has lost their cell phone, it's at the table out front. It's apparently no one in here, or it's somebody who wasn't here and then left Mooney and then they're gone forever. And yeah, you know what you should do is we should raffle it off. In stages of infrastructure for digital inclusion. You're welcome. This is why they hired me. If I'm about to be on this panel, I'm going to introduce your moderator. Because you can't get enough. Amber Petty is actually going to come up here. She's a senior manager for national programs at EveryoneOn. She's also informed me that she just was given this position and changed her bio yesterday so that apparently y'all stole it from the website at the right time. She oversees the implementation of the American Express Dollars and SensePilot, best buys coding for change program and Connect Home, a pilot initiative led by the White House and the U.S. Department of Housing that will accelerate broadband adoption. She's the efforts of EveryoneOn's Corporate Advisory Board and National Advisory Council on Educational Technology, each bringing together like-minded experts in their respective fields to collaborate on strategic priorities for furthering EveryoneOn's mission. Here's what I also know, and speaking to Amber, she went to Princeton, embarrassing, graduated with an anthropology degree, wanted to go back to D.C. because she was ready for social impact and joined EveryoneOn and she's enjoyable. So you should know that. So give her a round of applause. So much. When she said, I've been talking to Amber, I was like, have I made a mistake? What happened? Thank you guys so much. I have the honor of being a moderator for this panel. I won't be talking just much though because we have much smarter people that are going to be on the panel and share their expertise with you guys. So in a reverse of kind of a Richards format, we're going to kind of go national and then focus really closely on San Antonio and some of the nonprofits that are doing work here. So our panel, a collective approach to solving the digital inclusion challenge, I think we've heard over the course of the panels and lightning rounds about programs that are already running here that are serving this core mission of how do we get technology into the hands of San Antonio residents. So our panel is going to talk a little bit about what are some of the sustainability methods that we can use to make sure that this isn't, you know, one year, two years, three years like the infrastructure panel talked about, but I couldn't build this out to being five years we want to be here and 10 years we want to be even further down the line to making San Antonio globally competitive. So I'm going to invite my panelists to go ahead and take a seat on the very high podium here and because it is very high I'm going to pass the clicker so that you don't have to come back down. And first, good afternoon everybody. I see those cookies and I know whatever I say, you're just going to say, that's awesome. But today I saw a quote from Robert at Kennedy. I'm just going to paraphrase and just say those who dare greatly achieve greatly and we are in a community in a room here that is taking great risk and taking risks together and we are going across the finish line together. So congratulations to everybody here who's worked so hard. I'm just going to share a little bit Amber asked me to share a little bit about what we think has worked well for us and gosh there's so much I've heard today in the room that I can relate to and I think that our team can relate to. The first thing that I've heard Lila say is something about political will and our program really started in the fall of 2014 Google Fiber was looking for cities to go to, right? So we wanted to be the second Google Fiber city and so our mayor's office worked really hard to make Austin an attractive place for Google Fiber and succeeded. Austin was selected. The first thing that Google Fiber did was say we're going to give 100 community connections one gigabyte, a gigabit symmetrical connection and we applied for one and we're awarding one at our largest housing authority community. And at that time our executive vice president Sylvia Flonco says, well wait, why can't everybody in public housing have an internet connection? So we put into our strategic plan which we send to HUD which our board of commissioners approved and said we are going to connect every single housing authority resident with three things. An internet connection, digital literacy, and a computer. A low cost or no cost computer that will be in the home. And so through that initiative and through Google Fiber and all of the national press that was out there we were able to attract some funders that we might not normally be able to attract. We received $300,000 in Ford and Open Society Foundation funding and they normally invested national programs like the Pan-African mobile justice program and those kinds of things. And so they said this is catalytic funding for you guys and we want to learn from you and what you do. And so we attracted those funders so now we had some cash, more cash than we had seen for a long time and we had political will. So the pressure to go fast was immense and it took a lot of will for us internally to say let's go slow, start slow and small let's fail on a small scale because failure is expensive and that's what we did. And there was also some pressure that hey we have this money $50,000 for computers let's go spend it. Let's go talk to Dow and Best Buy and all these folks. And so one of the best practices for us has been the open source tools, open source software and it's far exceeded our expectations. We recruited somebody who was an IBM fellow and said we don't have much bandwidth can you develop a way to refurbish computers using only a USB and he figured out how to do that. We went to Austin Community College which is one of the largest community colleges in the nation. We know you have a lot of computer labs you must refresh those labs and they are now every year they give us 600 computers from their lab but we have to be able to refurbish those and there's a toolkit that you can find online that will show you how we do that and we're happy to provide that to you. So that open source really helped us to exceed our expectations. We are still using that and that $50,000 that we have for devices has been used for training instead. The other thing I heard today was a lot about people. So if you're from Austin please stand up. So you all, you're looking at the the heads, go Austin make our program sustainable. The heads, the hearts and the hands of the program and so, you know, what are the characteristics of these people that we think are best practices? Everyone that stood up they are people who are natural social problem solvers. They're people like Ernesto that sat in that first class with Austin FreeNet and the people that the instructor looked out and there's one person that's not staring at their computer or their keyboard. They're observing, they're learning they have a sense of what's going on what questions might be there and they're innovating on the fly and those natural social problem solvers are really not just the human capital of our operation but it's the learning capacity of our operation. These folks are people who are willing to learn, unlearn, relearn and co-learn and that's really important for us too and they're the folks that actually teach our partners like Cap Metro and like the city and, you know, state agencies that say we want your residents to be able to do things online with us our residents are teaching those folks how to learn, unlearn, co-learn, relearn and so that's really important too you know, in terms of sustainability which is what Amber was really interested in and what we all need to focus on it's not just about cash you know cash, yes, is good for the short term knowledge capacity that ability to transfer technology or transfer know-how from people person to person that's really important and Ernesto describes how he has been able to build sort of a pyramid of people that have these few networks they have more than one person they can go to more than three people at more than five locations online and more than maybe two locations in the first world that they can go to to get help when they need help but it's really that that resilience that we try to think about and measure because technology changes the economy changes you know, last year Austin Community College said oops, we changed our asset disposition policy we're not giving you any computers this year but next year we'll give you twice as many so that can go up and down the resources and political will change so that leads us back to political will and when when our folks are out there like Jan and Hanan and Anna and Blanca when they are out there talking with our community partners they are making those close ties and building trust with folks and talking about what they're seeing on the ground because they know that every property every cul-de-sac every family is different and that's what makes our program resilient because we're willing to do that this is a quick overview of some of the best practices we have oh, thank you so much so next we're going to have again, I'm not going to make them jump down from the audience but I have the clicker but next we're going to have Rick Usher who serves as assistant city manager for entrepreneurship and small business for the city of Kansas City thank you I'm happy to be here in San Antonio today this is an amazing group and I've got a few slides I'll go through quickly on what we've been doing in Kansas City this these slides show how the digital divide was identified publicly through Google Fibers sign-up campaigns and kind of an unfortunate consequence of that marketing program that actually came out with some pretty big results you see on the first day of that campaign neighborhoods in green this area this is Truist Avenue in Kansas City, Missouri Truist is our historic racial economic social dividing line in the city east of Truist, west of Truist an unfortunate situation of the economic conditions in Kansas City so when this started happening our KC Digital Drive got Aaron Deacon launched a crowdfunding campaign called Paint the Town Green to raise the $10 sign-up interest fee what happened here was interesting to watch Google's marketing team encounter people who had no idea what the relevance of the internet was no access to a computer and no credit card the three things really required to sign up so through this campaign and then through additional staffing that Google brought in through leadership of school principals neighborhood leaders this door-to-door campaign these neighborhoods signed up so today Google Fiverr passes over 210,000 households in Kansas City, Missouri it's about 94% of our population that would have the availability to sign up for gigabit internet services we don't know subscription rates but that's where we are and this is just this map kind of shows the Kansas City region I don't know if we've got a whole region in here but with 22 cities now in the metro area under construction we have a 5-state gigabit internet region and by the time that network is built out I would say we're looking at probably a million people in the region who could have access to gigabit internet services at home but so Google did this survey in 2012 to gauge the market in the region 25% of the residents don't have internet access at home 17% don't use the internet at all of those 17% we're really talking about the elderly 40% are African American 42% are under 25,000 per year and 64% have only high school graduation or less so that's again where on this economic mobility idea it's the area we can have the most benefit by bringing people online so coalition building is messy I've asked Lila to share her matrix with me because that is a great tool to figure out how to put things together but in 2013 or so our Kansas City library who has been like all libraries we're talking about had computer labs for the last 20 years training classes in their libraries Wi-Fi in the libraries started holding meetings and that grew now to where we have probably 30 different agencies that show up monthly at our digital community coalition meetings and so I put this together just to get an idea of who's here this includes the connect home initiatives there's regional and national partners in this slide but it's finding like my job at city hall one is who's in city government what does everybody want from you when they talk about this money so there's not enough funding for every agency in the room but what government is good at doing is connecting and convening so while we're out in the community and like when we're executing small cell full attachment agreements with the different companies we can say hey you know you're serving these economically distressed neighborhoods to try to beef up your wireless services network how about contributing 550 mobile Wi-Fi hotspots to our connect home initiative and they're like well we have a foundation and our company will do that so just having those conversations that can bring resources we've had three visual inclusion summits similar to what you're having here today our library is hosted those we decided to hold those every other year rather than annually we did have a town hall that's kind of the third thing we've had in here that was kind of the update of our first session it was facilitated so we had table conversations of where we should be focusing our efforts that led to these nine themes that we're looking at and we'll share these slides and read all the way through them but the same thing you should talk about here, collaborative approaches building awareness of the opportunity involving faith based community groups meaningfully engaging businesses we that's really like the next area we go into now the sustainability side of this is the ongoing funding showing the business community that digital inclusion is workforce development and it's actually customer development for them that investment in visual inclusion programs will pay off for them and then let's see if this is a bit more of the structure we use at our coalition meetings, we have a steering council like you've thought about having this ad hoc group started initially and then as you get a cohesive group going then create more of a structure and then decide whether you want to be a non-profit or whether you have a non-profit sponsor financial side of the organization the main thing is to have those monthly meetings ours are the first Friday of every month, 10.30 in the morning at the Kansas City Library central branch and we have work groups that focus on these four areas of overcoming barriers raising awareness broadening participation and connecting people and on the broadening participation side it's increasingly more important to bring your residents who are not into the conversation so that you can prove your theories are relevant to people we've adopted to a certain extent some design thinking principles of prototyping testing empathy stages of making sure you're hitting the right things we're also in putting our digital equity plan together we've had what I call digital inclusion co-working days at different library branches around the city to bring people to those my position at City Hall is small business and entrepreneurship I've also been having office hours events for small businesses in some of our economically distressed neighborhoods at their libraries so getting out in the community listening to the needs and then these are some of the national partners that we've had cities I think that your mayor would agree are the ones that are to solve our nation's economic problems and Mayor James I think would be sharing your mayor's enthusiasm for digital inclusion so these are the national partners and then these are a few of our coalition members Literacy KC, Sarah Bell from Literacy KC and Kent Cities with us and you're a digital inclusion fellow part of the program that Google and N10 launched we've got a few ISPs there I think I'll step up with Larissa and call out the ISPs for you you know because the same situation in Kansas City they hadn't even pointed out here at the beginning but the Google Fiber did not create the digital divide as much as incumbent ISPs would like to blame them for that but they really helped highlight and accentuate that put it on the front page on top of my conversation and have really done more in Kansas City and probably nationally than any other ISP has done by creating the digital inclusion fellowship programs by in Kansas City connecting if you were going to shoot for 1300 housing authority families with not only free internet services in their homes not Wi-Fi hardwired connections and six learning labs built at housing authority locations they helped launch a digital inclusion fund through the Greater Kansas City Community Foundation which is the regional clearing house for charitable giving so they really set a bar high for the other ISPs our mayor and the mayor might consider this a call in session for internet service providers and wireless providers and just said look this is what's happening in Kansas City you provide these services we've got this digital divide how are you going to help us solve this problem and a few like I pointed out here at AT&T Sprint I needed to Sprint is doing through Connect Home and through their one million projects at a corporate level so some of the ISPs are attending our meetings but they're still kind of in this circling phase to figure out what they can do and how they can engage and really whether it fits their business model which is maybe another topic so the last thing I'll talk about is just one of the successes we've had through Connect Home one of our local partners is a non-project called the surplus exchange they refurbish computers they take like if you clear out your offices you want to give them all your old office work so they just take everything and they take things from schools they take things from companies and they're used to a certified recycler refurbisher of electronics Bob Akers who was leading that last year as we were reporting the success we were having in getting computers to our housing authority residents then the other 28 cities in the Connect Home program started calling Bob for the computers and Bob said well there are people like me in your community they're a recycler refurbisher these stewards is an international organization they are have a standard of environmentally, socially recycling, refurbishing electronics so that you might remember 60 minutes or few years ago Jim Puckett the story about how electronics end up literally on beaches in southeast Asia with toddlers smelting copper wire horrible situations they keep those computers from calling to those situations so Bob's engagement in this has led him now to assume some title wrong but his development director at East Stewards for now running his program nationally so he's going to be working with more of your communities I just was texting him this morning he was supposed to talk to you here he's talking to folks in Atlanta even Seattle who gets great props for their stuff so we're calling it our digital upcycling program we're trying to get the corporate community and other metro governments in our area to join that program and then we couple that with a program we call digital scholars we're a 16-24 year old to employ an eight week program to work with our inclusion partners some of them that are employed like a surplus exchange refurbishing so Rick unknowingly or perhaps brilliantly has done a great segue because next we're going to have Angelique Oliveira who serves as director of business development at Goodwill Industries and you guys heard a little bit about what they do in the lightning round so she's going to talk to us about the work they're doing on devices and also workforce training so I would like to talk about how an organization can build capacity to address digital inclusion in their community so I cannot I don't have all the answer to that but I can talk about what we do with Goodwill San Antonio so first about Goodwill so we are a 501 C3 non-profit organization we have been serving our community for 70 years in Central Texas and Southwest Texas region and our mission is to have changed lives through the power of work so we have individuals that have significant barriers to employment the work with people who have severe disabilities who have previously been incarcerated who have low education attainment and we have them build skills and prepare for success in the workplace through case management, career services and education and training programs so we are a non-profit organization but we are quite different than most non-profit organizations in the sense that we are really built around a social enterprise model now we need to support the sustainability of our organization and give us the opportunity to invest in long-term programs to support our community so the we have three core business units at Goodwill the first one is that most people know about is our donated goods and retail operations so we collect donations from the community including computers and we sell them to our store and then we have our workforce development unit, our workforce development unit that's how we achieve our mission services and our objective with our workforce unit is really to help each individual that come to us we serve about 22,000 people a year and our objective is to help them take steps today so they can get a better job tomorrow so to put them on a path for upward mobility and reach job quality sometimes we just we just want them to even touch the ladder so they can think about moving up and the third component of our operation is our contract services division and I think that's the least known about our operation we provide business outsourcing solution to the government as well as the commercial sector we do landscaping services for human management, medical transcription call center really our model is unique in the sense that we have a fully integrated business mission delivery model so our business operation our retail store as well as our contract services division generated revenue so we are able to fund our mission programs our care centers and our school and campuses and our programs in the high school but we also use our business operation as an avenue to deliver on our mission strategy so we for example on our contract services division we employ 600 individuals and 82% of those individuals have severe disability so that fully integrated model is really how we are sustainable as good with San Antonio and about a year ago I mentioned in the lightning round when Lila contacted us and asked us if we were refurbishing computer we were actually just going through the expansion of our electronics recycling program so we had been collecting electronics from the residential community for many years and recycling those computers and we did some market research and realized that there was a huge need from the commercial sector to have certified and reliable IT asset disposition services. Rick mentioned the big challenge around data security, brand protection and making sure that companies are compliant with the environment and so we started advancing and launching our electronic recycling program to the commercial sector so it really allows us to do two things first we learned about digital inclusion and we realized how critical of the component it was in the work that we were doing in workforce development and we realized that we were doing a lot of things related to digital inclusion and then second it allows us to develop a stream of computer devices that were a critical component of any digital inclusion strategies. And so the digital inclusion programs that we have launched about six months ago with SAHA so it's very new we have been providing computer devices for their residents so they are able to use the devices for their training and as well keep the devices at home so they can continue applying their new skills and recently we also worked on developing a career development workshop so it's a two hours workshop so focused on how to find my digital skills to find employment so we learned about resume writing, online job search tools, professional networking and at the end of those four hours so we have been talking about really about how do we focus on impact and not on the output so one of the impact of using a computer is that you are able to achieve better employment outcome so we really wanted to put teeth behind that so at the end of the career workshop we actually plug the participants in with a career counselor so they can be plugged into one of the training service track that we have at Goodwill so if an individual is ready for employment if they have the skills and they know what they are looking to do we will try to place them directly into a job with our employer partnership if they have major gaps resume for some reason life happened they haven't worked for a few years or if they may be lacking the basic employability skills to be successful in the workplace then we will guide them to be part of our transitional employment program so they can be part of working at Goodwill for six months and during that time they work only 32 hours a week so they have eight hours available so they can work with our team to prepare for community employment and learn new skills so they have a better chance to be successful when they move into community employment and then of course the third and very critical component and the service track that we always love to push is education and training I think a study mentioned that eight out of ten leaders skill jobs require these digital skills 60% of the job are posted online so like I mentioned we are about helping people find better jobs that lead to a finding sustaining wage and for that 99% of the time digital skills are required so that's what we do for digital inclusion so overall for us if you are an organization and looking to invest in digital inclusion when we were asked about building organizational capacity for us it's two key things it's your effectiveness in achieving your mission and the alignment so digital inclusion has to align with your mission as well as thinking about a model that can be sustainable in the long term so how you are sustainable in the long term is first of all being willing to adapt your solutions we have to be committed to solving an issue and to addressing the needs of the people we serve but the solution might be evolving will be evolving to continue to have your clients make progress then of course the financial sustainability and making sure that you have a model that can allow you to meet the need of the market and cover your expenses and a key final component is the partner driven model there is nothing we do at Goodwill by ourselves we want to focus on our core competency what we are good at which is carrier services education and training and developing sustainable models and then we work with community partners to develop those holistic programs to raise awareness around the issue and to be able to achieve more together so definitely a key component of sustainability and building your capacity to be able to focus on your core competency and then work with wonderful partners to make things happen Thank you so much and she really needs no introduction your very own emcee Molly Cox, president and CEO of SA 2020 I basically said I don't really particularly understand why you're putting me on a panel to talk digital inclusion because that's not what we do we have no program around digital inclusion and we don't have, you know, the digital divide is not one of the indicators and I guess the information I received prior to jumping up on this panel was yeah, but you understand outcomes you understand collaborative work and you understand outcomes and we want to speak to that and I'm glad that you think that I do I think it's important for me to start very simply at the beginning and also I would be remiss if I didn't mention Dr. Laura McCurran is here from Community Information Now who is our data partner and quite frankly the data partner for most everyone in San Antonio and Baird County but we claim her most here's what happened in 2010 in Boston, Kansas City this is what happened in 2010 San Antonio after went a community visioning process where nearly 6,000 people participated both in person and online to basically create the city that they wanted by the year 2020 hence SA 2020 yeah we're also saying it's clear vision that so interestingly enough we were not the first city to try it or to figure it out multiple cities have done it since then there's Jax 2025, there's LA 2050 there's one happening in Victoria it happened in Tennessee Arizona the entire state did it they've called us here's why I mention that usually what occurs is a vision occurs it goes into a beautiful book we all say man that was awesome right we want economic prosperity and educational opportunity for everyone and interconnected neighborhoods and the fittest city in the United States and the safest city in the United States in 10 years because obviously the great part was that there were also very specific measures all of those 59 indicators ultimately rose to the top of progress towards that vision and it all went inside a beautiful book and it all went on a beautiful shelf and in 2012 in a smart move-ish because now I run it and it's hard SA 2020 became a 501C3 nonprofit organization whose job it is to serve as a catalyst for that exact thing what are you telling me oh hello I'm back thanks I got this from you and I was like who am I hugging someone all right it's time to just hug so in 2012 it became a 501C3 nonprofit organization now you've all heard the TED talk by Simon Snack that golden circle idea that most people can talk about the what and the how we can talk about what we do we can talk about how we do it it gets a little bit fuzzy when we talk about why SA 2020 had the exact opposite problem we can talk about why all day long why we want economic prosperity educational opportunity interconnected neighborhoods the safest big city we knew the why but what in the how was the issue how do you make that real what do you actually do SA 2020 in a simple space is data powered we work with our data partner community information now to track and transparently report on 59 indicators we have a foundation in collective impact you've all heard it we've heard it collective impact results base accountability and waste equity quite frankly is that we're data driven sure but we're people powered the idea really is because we have a common agenda and shared measures that were developed by the community at large I always love it when politicians say I have a mandate we just had a national election I have a mandate we actually do have a mandate the community told us what we were supposed to be doing right so we have a community we have a common agenda shared measures and then we know that there's a major space around continuous communication and transparency you have to tell the community where we are celebrate we've heard multiple times you're like the San Antonio cheerleader we're like yes we want to celebrate success all day long and we also want to highlight challenges so we do that transparently in fact we have a dashboard where you can see all 59 indicators and exactly where they sit then we do a lot around engagement and alignment we have 145 nonprofit partners who have connected their program outcomes to community indicators we are part of like 25 different coalitions and we align towards these common indicators and then finally there's an evaluation and an accountability is what we're doing actually working and can we say out loud yes or no it's not and does everybody feel okay with that space right so the intent really when I hear things like digital inclusion and I mentioned this a little bit earlier so we had met with Clarissa I think a year or two or something I don't know she was one of the people we were one of the organization she bugged okay and she came to us and we had a very lively conversation about digital inclusion and the idea around that is if we sit in just saying digital inclusion we have to use most everyone I literally left here for an hour to go do a presentation at another place I said the words I have to get back to a digital inclusion summit and they fell asleep literally as I said there's three words because to be fair quite frankly unless you're in this room or understand this topic it doesn't make any sense to you right and from public health generally this idea of sort of downstream upstream indicators we believe honestly that community change is cyclical and at any point you can intervene at any part of that cycle and shift the cycle of that community change right so I'm going to give you examples currently the united way is working on something called ready kid essay it targets zero to eight parents and caregivers of children zero to eight because we've seen out of the community indicators that those indicators are not moving therefore if we go vertical on that we know health education right all of those things need to be tackled specifically to zero to eight we will be in the next few months we'll be announcing a very targeted focus on adult learners in comeback or space in San Antonio our education and workforce numbers are not moving the way that we want them to move meaning positively we have great high school graduation rates but our professional certifications aren't moving and our adult college attainment is not working and we also know that there's about 300,000 people in San Antonio and Bear County who have some college and no degree so man what a fantastic opportunity right to target very specifically and I can name it on all of the occasions right we had the same thing happen around health care it just so happened that San Antonio said health care access was important to having the fittest city in the united states so when the affordable care act previously known as obama care previously known as romney care we can keep going down that straight now known as something else all I'm saying to you is we took the politics directly out of that space because we said hey community you told us that having access to health care was important to being the fittest city in the united states and then in role s a get bear covered a coalition of 40 different hospitals and community leaders community based organization city and county came together and they have increased our health care access exponentially people nationally call this coalition to tell them how they did it and so that's my job today is to tell you how to do it it's so easy get ready when you set the table in the center that your center piece is your outcome where are we going where are we ultimately trying to attempt and if it is we want to put 40 computers in somebody's hands you will fail it's as simple as that because that is a silly output and that's it I want to know what happens to those 40 people when those computers are turned on when they are taught how to utilize them and when they go back out into the community having access to the things that almost everyone else in our community has access to so ultimately in the center of the table always is where are we going why are we doing this work and if it is to provide opportunity for all which is actually the vision our community created so it's not crazy to say that out loud it's not something so silly that people would flip out the community said it like nearly 6,000 people said it was important to them and then we worked backwards so as I start to sit here from my community members that we work with college access isn't shifting adult literacy is really difficult professional certifications aren't moving we're having problem with healthcare access because we had to teach somebody to create an email address immediately my brain goes to ah! there seems to be an intervention needed right? so I said this at the very beginning when we got started the issue is that the table although it could be it could be a giant table that includes all of you that's fine great the more the merrier when you are sitting at the table the questions you must ask yourself are the following who does this impact and how are they sitting here do we actually have the people that it's going to impact sitting at this table that's important to start with and it is important to start with very specific trust what does the person look like that we are ultimately trying to impact and are we doing this to them or are we doing this with them that's very important as well I think that's me that circle is not me but I'm me that's my email is what I'm saying and I'm happy we have a giant staffer three doing this work so clearly I have a lot of time to answer emails but here's what I will say to you what I have found in this conversation is very specific this is a great conversation starter it's also clear to me that things are already happening what I would encourage you to do again as I did at the very beginning and as I'll do again is in your pocket where you sit, in your job in your life as a parent, as a principal as a person who's doing inclusion somewhere as a pastor I heard you earlier you're great ultimately think through what you're doing and how it impacts including human beings because that's our ultimate that's where we're going in this discussion so when you're creating a program or when you're finalizing a thing I'm going to go sideways one second and talk about each one, teach one whose job was never digital inclusion each one teach one adult literacy program who helps adults get their GEDs except that a GED went online and now all of a sudden they got to teach people how to utilize a computer so digital literacy became a component of their because they started thinking through to the end result so my I think my job here today is to say if you want to revamp your city office and get rid of 10 computers I even want you to consider what occurs with those 10 computers who you're giving them to and then figure out from there what you can do next what is the next step to ultimately impact the final outcome which I know it's really hard to say this it's always human beings the final outcome will always be human beings and that is my theoretical presentation this is on so I'm going to hit some buttons and see if there look that happened okay so I'm Lila wait I'm Lila Powell right there Chief of Policy Officer IBR Taylor Mayor City of San Antonio so we've talked the great thing about going last is that they have said what 80% of everything that needs to be said so I don't have to reset any of that stuff but I do want to focus on a few things when we talk about sustainability we've already covered a bunch of stuff we've covered where do you get devices on a sustainable basis how do you get people involved in your program on a sustainable basis how do you keep people excited about this topic year after year or how do you get people into your you know into your net into your clause in the first place for me this comes from a week earlier she has one goal one vision for San Antonio San Antonio will be a globally competitive city where everyone is connected to prosperity the opportunity for prosperity so everything that we're doing here today follows from that if you are not digitally literate then you cannot be connected to opportunity so and both parts of this by the way are important it is not possible to have a globally competitive city where some people have nothing and the other people have everything it is not possible to have a globally competitive city where half your folks are sitting on the bench and the other half the people are out on the court it's just not possible so every person in this city needs to be an asset for this city every person needs to be someone who gets into the workforce every person needs to be someone who may have a great creative idea they can put something out there to the world the world is waiting for things that will be invented in San Antonio if we don't give people the tools to share that then we won't be the city that we can be and those folks won't live the life they need to live so both parts of this are equally important globally competitive city where everyone is connected and so following from that the mayor said alright hey you know what we should have an office of inclusion and diversity because if everyone is going to be involved then we ought to have a person who is responsible for that and all those with the spaghetti chart that you showed with everybody so we've got tons of people who believe that old folks and young people and people with disabilities have something to contribute but how are they coordinated and our city is a very efficient and effective service delivery mechanism but a lot of times it delivers them in silos how many of y'all work in the non-profit world have you ever had that run into that where the people you're working with do your thing and then the thing you want to do that nobody else is doing and I see some people not yes that does happen so that's great you focus on being effective at what you do and then how do you do the thing over here how do you connect up so what the mayor has been trying to do is say look these things aren't just separate we need an office that integrates these efforts at inclusion and diversity and it realizes that those things are strengths that everyone in this community has the potential to be a resource for us so that's the office of inclusion and diversity and by the way on our municipal equality index score when she took office we were at a 79 now we're at a 95 so in two years we have gone up two letter grades on that so how many people in this room everybody needs to raise your hand by the way just a hand how many people in this room believe that job training is related to economic development because until about a year ago our primary economic development organization said we have no responsibility for workforce development and job training that is not something we do if you're an economic development person where does your responsibility end do you do everything do you do early childhood you get people in the pipeline so it's a matter of being able to say to folks you have to create these connections and maybe you don't do the services but you need to have a program under you that connects all of that and links it back to what employers need so that folks are aligned and that's what S.A. Works is is the idea that we need to create a economic development entity or economic development foundation that has a job training and skills development component so we've done that and then my brother's keeper San Antonio is very explicit about the equity component this was President Obama's initiative that young men although we kind of you know young men and young women both get services under our program but young men of color in this country need assistance targeted assistance, direct assistance to level the playing field for them and that until we do that we will not be able to overcome the institutionalized barriers whether they're racism or economic barriers or the lack of services in neighborhoods and so then we have to integrate that, my brother's keeper was San Antonio works in the office of inclusion and diversity so that we all know that we're going to be producing some great interns those young men need to have the opportunity to come and work with us at City Hall and in other areas so how do we, so this is the mayor right, she's the mayor how do we integrate that with the place that we live right, so I'm the I'm the Clarissa Ramon of City Hall so I bother people I come to them yes, I'm a pest I come to them and say digital inclusion and after I revive them with a glass of water we talk about how does this fit into what we're trying to do with the city so these are the city's core values organizational values of our city teamwork, integrity, innovation and professionalism so those are the same things we've been talking about today transparency how do you reach out to the community and let people know what you value how do you look towards the next thing how do you work together to get there and so the city has created the opposite innovation which is a smart city's office the mayor has been very engaged with that with trying to, as she said this morning make sure that as we move forward to more efficient and effective service delivery that we don't further disenfranchise the very people that need the most help at accessing city services and then that's integrated also with the SA Tomorrow plan with growth and sustainability and mobility and access there's a separate plan for each of those a physical development plan, a sustainability plan and then a transportation plan and really I want to focus on that because mobility and access are not the same thing we talk a lot about how everybody wants better mobility how many of y'all get in the car and drive around just for the sake of driving around okay so we've got one person here maybe two or three most people drive around because they need to get something you've got to get your kid to school get some groceries you've got to go to the doctor mobility is not the same thing as access everyone in this room today is talking about the access side of the equation we can improve access without necessarily increasing mobility and in fact for the long term sustainability of our community we probably need less mobility not more we don't need more people driving on freeways we need fewer people driving on freeways so the access component to me and the mobility component in terms of physical growth and development okay and that's the end you've heard about all this Connectome this was a fabulous way for us to get started and what Connectome did they actually did some things that we've talked about being not a good thing Connectome said we're going to measure you by how many units you have in residents hands we said well wait a minute that's an output an outcome and we started talking about that and pushing back and they listened like Connectome is listening to this so this is a flexible wonderful framework for collaboration I think it's been extremely helpful you can see how do we have these partners here digital inclusion strategy plan it's draft form right now it's the first one we've ever had we're getting there I hope on being able to next year's conference we'll hand it all out digital inclusion alliance earlier from those three of the kind of background organizations and then I'm not going to mention her name again because apparently it's required that I talk about her every time I open my mouth but the woman in the yellow shirt back there who's working with us on the Alamo regional data alliance and how we how we truly develop a quality a data driven policy perspective in this community that we're not allocating money here because we've always done it we're splitting it up and giving an intent to each of ten council districts but we're looking at what are the results coming from that and again for the folks of you who are on the non-profit side and I used to run a non-profit so I can say this you know the city is going to give you a little grant like $35,000 like oh that's great that'll let me do X, Y, and Z and they say okay well how many extra people are you going to serve and you're like um seven you don't know we spend a lot of time making stuff that's a euphemism making stuff up in this environment and we spend a lot of time trying to track information in a way that's not productive because we don't have access to the data that we need and a lot of times we don't have shared metrics and shared standards to be able to judge those outcomes we're still really focused on outputs and I understand believe me when a taxpayer says to you what did you get for this $100,000 line item my boss wants to be able to say well we bought 18 computers and we trained four people and her standing up and saying we changed the lives of three families sounds good but that person is going to say what does that mean so until you have the data to back it up it's hard to make the shift from output to outcomes but I think that is something that we talk about a lot in this space which is very helpful so what does sustainability mean how do we focus on what we're doing right now without losing sight of the fact that next year what we're doing is going to have to be different because technology does change how do we find reliable and recurring funding how do we keep people excited about this topic how do we know that we're being effective the metrics and monitoring part we just talked about how do we make sure that while we're doing all this great stuff we're actually keeping our staff adequately trained to catch up with the technology that's changing and then who owns this who in the community is responsible if everything is about digital inclusion who's responsible for digital inclusion and then finally this piece on community on building awareness and support and education and outreach and that's the mollycott special right there how do you get up here and talk about something that seems abstract but make it something that reflects the values the value but who we are as a community and why this is essential for us to be able to do these things to go forward to be the best San Antonio that we can be I believe we have 10 minutes before they're going to kick us out so anyone from the audience has a question I see we have one in the back I'm already there I'm always there sorry about that I've got a question politics aside politics aside alright do you have an initiative and I say this and let me preface this San Antonio is one of the top United States global cities we are an international city we've always been we've been on the cusp of being first and everything we're also a very accepting city now this is my question for our undocumented immigrants and I say illegal undocumented all 101 illegal is criminal but people are not illegal that's the law 101 before our undocumented immigrants how is the digital inclusion going to apply to them because they're going to be here and there will be a path to citizenship so what are you doing that's a great question because that's essentially the nature of what we've been talking about today what is a community what makes a community who's part of a community who is the we here the opportunity that we have with the infrastructure that we're building out and I know the number of hours the two and a half million hours that the library provides there is no requirement that if you're going to come here you show anybody anything folks can come to this library, this is a safe space the same thing with the parks with the parks wi-fi initiative that we're putting together those are not places where you have to come and produce some kind of documentation or prove that you're a resident or a citizen or what not that's the kind of infrastructure that we have to keep building out now, given that state and federal dollars come with a lot of strings and documentation and those kinds of things attached there are certain limits to what you can do however, the goal is to build a city where everyone can find access to resources and so as we talk about the role that the libraries play as we talk about you know and I should let someone from the housing authority address how they what kinds of regulation they have to do to provide services so maybe leaving that kind of their services aside but the city of San Antonio provides public goods through its parks, through its libraries certainly through the other infrastructure that we provide that's open to everyone who lives here in this city so we often talk about residents we're not serving citizens we're talking about residents in this city that we serve through places like this one I think to add when you think about our state agencies that Texas Comptroller of Public Accounts has an interest in small business owners who are residents of the state of Texas to report their their income the Texas Department of Insurance when there is a disaster has an interest in everyone in Texas reporting any losses that they have so that the state can get the revenue back up again so those agencies I think we need to ask them hey there are obligations that residents of Texas have to you and there are rights that residents of Texas have to maybe access something or gain something from you and so it's to me it's on the state agency or that agency that is is regulating those rights and those obligations include those folks digitally so that when that fisherman is standing on the dock and the boat is gone and there's just a slab that they do know how to take a picture of that thing and send it to the insurance company and the Texas Department of Insurance and their local authority and so that they can be reimbursed much more quickly than those who are on the other side of the digital divide so I think we have to really ask to ensure that everybody can access and they have an obligation to help teach people how to do that any other questions in my apologies as I was walking back the mic died so I'm going to have to ask you to just speak louder go ahead I'm Megan I'm with each one teach one thank you for the shout out for calling I wanted to speak to the effect of the residents of San Antonio were actually have a project going on and it did become a question in the academy we have on the wording do we say we're helping the citizens of San Antonio and somebody said we can't say that because we are helping the undocumented as well and we help anybody who is over 18 years old and has a desire to learn that's it and whenever you mentioned about well they each one teach one to start off with digital you're right we didn't that wasn't the goal but it quickly became obvious that it was necessary the job world today it was necessary and I feel that I've only been in this position for a couple of months so bear with me on my naivety here but I feel like the business owners somebody spoke earlier about being in a white castle and they said no you've got to apply online but that was it there was no you're somebody who can help teach you how to get online or here's a resource to help you get online so I feel like this is a multifaceted problem where we have yes we need to educate people yes we need to provide them with these tools yes we need to get these grants and this money but we also need to talk to the business owners and say if they mention I don't have the tools what are they doing to get this hardworking individual into their building as an employee other than saying I don't know it's up to you so what can you say to the effect of how do we get that out to businesses yeah I mean I think I'll very briefly talk about it also just shout out to each one to each one again here's the dilemma I think again we're talking about an output I needed to fill out a resume I can't get it my hands on a resume because I don't have a computer and then the person goes away going like well you don't have a computer that sucks for you I don't think that it becomes me as a human being need you as a human being to understand that I need something human so I think when we're talking to business owners or the community at large when we say the phrase I mean it's a joke but it's real digital inclusion everyone have a smartphone I cannot tell you how often I hear from somebody that even has access to a smartphone and it's like A, no but B, or number 2 have you tried to create a resume on your smartphone have you tried to fill out a FAFSA or a TASFA on your smartphone have you tried to apply for a job on your smartphone have you tried to do your homework write a report on your smartphone right like the idea and again I go back to this idea around communication and transparency is very important is having a conversation with a human being about the end result do you believe that it should be easy for a human being to apply to school to get their GED then an intervention on that is they need an ability to get online they need an ability to use a computer and it is incumbent upon us as humans who help humans I'm like such a super socialist right now clearly and I don't mean that I'm just like we're human to help humans and at this point the tactic is digital literacy digital inclusion that's the tactic but the outcome is we have created opportunity upward mobility for every human being a capitalist point of view okay and I'm not such a capitalist right now but when it comes to digital inclusion I am and I would just say very briefly Bank of America is trying to end other banks it's very expensive to have brick and mortar locations if there is a business around you that you want to encourage to invest in digital inclusion read their annual report and find out are you being asked by the EEOC to increase the diversity of candidates in your pipeline are you being asked a compliance issue are you under fire because you're not recruiting efficiently or because your turnover is too high that's an operational and shareholder value issue in Bank of America's case where other banks are you required to have a branch in a location where you have depositors but you have to keep that branch open because those folks don't know how to deposit a check with by taking a picture on the cell phone Bank of America has come up with digital ambassadors red coats and specifically let's reduce the number of people here so we can make a case that we don't need to keep this brick and mortar location open so you might go interview a young capitalist and a young socialist walk into an ecafe you might go interview one of those folks and now here's somebody who really knows how to do that work I just wanted to mention our experience engaging employers they rely heavily on the non-profit sector to do that work of preparing individuals for the workplace and to acquire a job our Goodwill San Antonio so we work with over 80 employers that are actively seeking to connect with job seeker we have heard a lot of organizations do recurring job fair and employers love that but they love even more when we are able to prepare them for success making sure that they are going to be the right candidates for the job also our own business side of Goodwill our retail operation I was surprised a few weeks ago when I heard that they were working with over 70 non-profit organizations there are 70 non-profit organizations that Goodwill San job leads to those non-profit organizations work with clients in some form of fashions to have them with a job that was very surprising to me but the business community is very reliant, relies heavily on the role that the non-profit sector plays in connecting individuals with job opportunities I just want to throw this stat out let's talk capitalism and economic because we can do that let's talk talent dividend so in San Antonio we worked with CEOs for cities they helped us create a talent dividend if we could increase our college attainment rate by 1% which ultimately was 14,000 people I just told you that we have 300,000 people that have some college no degree 14,000 people we could get 14,000 more people with a college degree we would increase our economic impact by 1.4 billion dollars 1.4 billion dollars so what are, I'm going to go back to stealing from Laura McCarran what are these things that are happening downstream that we are incapable of helping people I'm going back to people again get their college degree and can we or can we not agree that digital inclusion we now know 1 in 6 households in San Antonio do not have access to the internet and do not have a computer can we acknowledge perhaps that partially the reason we are not finalizing college degrees is because downstream of that is I can't get on a computer right so 1.4 billion dollars is the ultimate impact and so I just think it's in having these conversations over and over and over and finding what the communication structure is to a business to a non-profit to a human being to a parent to a school and making sort of that linchpin of what is the thing that ultimately pushes you over the edge and because I can feel the eyes boring into the side of my head and I know we are over time I'm going to turn it back over to our emcee Molly Cox to wrap this up hi friends that's so weird that woman in the know was so smart alright here's the deal it's done what happens after this is really kind of up to you right how are you investing in digital inclusion in the city of San Antonio and Bear County how are you taking the lessons learned Austin back to your city how are you sending them back to us I was so excited to hear Kansas City and Austin say you can have all the things but there's also a space for you to go learn about the organizations that are doing things yes are you going to tell us all about that and I will punt it to you I'm going to stay around just for a little bit longer we've got some really amazing organizations outside we've got Nowcast S8 who's been really awesome in live streaming this whole event they're also going to talk to you about their digital literacy programs we have an awesome middle school that's creating equity in their education system it's just in ISD outside we've got two after school programs Sutton Oaks Academy and communities in school San Antonio both of which doing amazing STEM and digital literacy programming and lastly we've got Bibliotech which we've heard a lot about so go and check out more of their information and we have First Robotics which if you've never seen a robot they've got parts of it outside but they do great things for kinders through 12th grade getting students online, getting them connected getting them to learn like coding and engineering and really putting their skill sets to work really really early on so if you could just take a few minutes step outside talk to them about the great things that they're doing and that makes San Antonio so awesome thanks, I'm getting my notes there's a survey on your table I mentioned it earlier, I'm going to say it again it's a survey Drew, hold up your survey for me look, well that way what you're anticipating getting involved in etc and you can hand it out to blue shirts in the back yes, hand it on the way out if you want to fold it over so nobody knows what you said that's fine too or blue shirts at this table you're welcome to hang out here, have coffee and a cookie if you have people that you want to chat with don't forget to go see the people out there and then thank you to all the people involved in this Sahab, the mayor's office, Google Fiber who am I missing? Goodwill and N10 and the rest of you, thank you for coming, goodbye