 our Q&A miscellany session. Wrap up, even though there's two more sessions after this. Yeah, I mean, let's call like tying a bow on the sessions that have happened. I don't know. Yeah. I think Jeopardy would call it potpourri, right? Which I've always thought would be. You say so? I don't really watch Jeopardy, so. But yeah, basically if you have questions, drop them in Discord and we'll cover them. We have a couple things that make sense to follow up from some of the stuff we did today. Right off the bat, pilot, do you want to mention what you just linked in Discord? And I'll pull that up and share my screen here. Yeah, for sure. So in our previous session, we were talking about the mass mail tools that are available in WSMCS. And I didn't have time to go look for it during the session, but it's not in the migration tools section. It's in our WSMCS in depth section. We do have documentation on how to send mass email blasts. And it covers how to set up a client group. So that's one of the things that we were talking about, but we didn't have time to demo. It covers setting up templates and being able to reload them as you need. And that covers a lot of what we talked about. It doesn't specifically mention the fill-in-the-blanks that we were talking about, but that we showed off a little bit how to use that in the past one. Yeah, and I'll mention here that I pulled up, I have here, and I can share this in the Discord or somehow, but here's an example of what one of those may look like. This is one that was sent by SNC at the end of 2021. I was gonna say I read this one, but this actually may be one of my former coworkers, but this is a good example of using those fill-in-the-blanks. So client first name, which we did. Service domain, which let them display the domain name of the person it was sending to and linked to it. And that was in the product service related section, basically. I wanted to point that out specifically because that's just a really great feature. You may get, it's always surprising to me, but you may get students or faculty or staff who have signed up who literally don't even remember that they did. So being able to mention what it is and link to it, it can be really handy for them, I think. So yeah, I'll copy the text of this and maybe throw it in Discord for reference for folks. And yeah, there it is, if it's useful to anybody. The, I got a couple of other things lined up, but Amanda, is there anything that you wanted to get into before I continue? No, I think I was looking forward to talking a bit about the different kinds of backups that we, that are available. And for folks, we did take one earlier, but here is another. Okay, so we talked about Jet Backup in the common troubleshooting tips section, but we didn't really talk about the, there's another whole backup option in Domain of One Zone that is good to know about. And that's the Installatron backups. And if you're unfamiliar, we show the Jet Backup one, I'm in here in my shared hosting account, but again, this is very similar, not similar, it's exactly the same, this looks the same as what you'll get on Domain of One Zone. So if you go to the C panel of a particular account and then my apps, you will see of course all of the applications they've installed, I've got a couple here, and then you'll see backups that are for each account. So each of these have one backup. You can also click on my backups to see all of them on one screen and download copies of them to save for later or restore them. Super handy feature, the thing though that can get you in trouble is that these backups on Domain of One Zone take up a space in the account. So if you have say a one gigabyte quota for your accounts and someone has like a 600 megabyte, so 60% of the account site and it tries to backup, they're already over quota, right? Cause it's pretty much an exact copy in terms of size. So that can be problematic. So while that is on by default, we do have some admins that want to change those settings for the entire server so that nobody ever has this. In some cases it even makes sense, I think to just disable install Tron backups because we have JetBackup and that really covers pretty much the same use case but does even more than install Tron backups. The thing that's nice about install Tron backups and why we don't disable it is I think it's friendlier for end users who want to restore backups themselves to be able to see that they're stored here right next to where the applications live in their account. Whereas for JetBackup they'll need to know that they need to restore a database and a folder if that's the case. So we do have a, I linked it in Discord but we do have this entire article here on limiting the install Tron backups if you do want to make those kinds of changes. So you would essentially go to your WHM, you would search for install Tron and you can change the quotas. You can say, oh, let's have only one instead of two. Two is the default amount of backups it stores. You can also just turn off the ability to have say permanent backups that never expire. You can even set up different locations for backups. So like I said, by default they're stored in the user's account but if you wanted to you could set up like an S3 bucket for things to get stored into and then that wouldn't take up space in their account. You can also change the quota to have like storage limitations and even just turning off backups entirely via install Tron which like I said is can be a good idea to just not have to worry about that storage concern given that you already have JetBackup. None of these settings will affect your JetBackup schedules. Yeah. Cool. Yeah. Okay. We actually are, we've got a few minutes left here but anything else that folks wanna cover that you all wanna cover while we have a couple of minutes before our splots section? Trying to think what to get questions about. Because otherwise I can also kind of talk about a few other maybe troubleshooting things that come up from time to time in Domain of One Zone. We do have another entire article really just about common troubleshooting errors and common troubleshooting fixes for Domain of One Zone specifically. I'm gonna look at this WordPress one first. This article I think is another really good one. Some of it was covered in our session. One of them is just on the idea of hey, you may wanna deactivate all plugins. This one assumes you do have dashboard access or to change your plugins or theme. Another less common thing with something that can happen is that you may have a user that accidentally messes with their HT access file for WordPress. And this is a hidden file by default that tells Apache, the web server, how to handle things with WordPress and basically any PHP application and static sites as well. So this is a really good guide if you ever need to, A, access this file and do anything with it and B, if you need to fix it because maybe the user deleted it or they made a mistake changing it on accident or sometimes if there's a compromised account they may have malware in their account that we will clean up for you but after the fact they may have a broken HT access file. I think in the case of us cleaning up malware we would probably fix the file if there's a particular site affected but sometimes you run into an issue where a few different sites are affected or no one notices until later, things like that. So this is a really good one. You can go in the file manager, you can delete the existing HT access file and create a new one and then you just need to make sure that it has this information at the top. This is what WordPress needs to do its thing. So I think this is a really good option. This also talks about some other things you can do with the WP config file. You can increase the memory limit. Fun fact, the broken plugin that I put together sweet that I was using in our demo I could have actually fixed it this way by just bumping this limit up but I wouldn't have made for a good demo of what I wanted to demo actually but just to note that there are some times where if the user has like a lot of different plugins going on a particularly heavy site you may need to fix this limit. This is a pretty rare, but it's a good thing to know about. And then finally, I'm gonna kind of skip over this WP admin include folders. This is what you call a replacing WordPress core and is pretty rare. I've only had to do this like once or twice but sometimes if they really mess up their WordPress folder you may need to actually replace the core files of WordPress. We do have a article on that as well that you can check out that links from here but I think is more common is issues with the WP config file and that is something where you can fix maybe they've modified the database settings and then you need to fix that. So basically this whole article is a honestly a goldmine I reference this a lot when I'm doing support for institutions or individuals. So it is very thorough and I think definitely worth a look if you wanna look at something yourself but of course you can always reach out to us to get that support as well. Then the other article I mentioned common troubleshooting fixes for domain in one's own. This is another thing that I think is nice to know about it's a little bit more general it's not just WordPress specific but if you have someone who's having trouble logging to their site that they install the installatron you can reset the password of pretty much anything that installatron can install. This is super handy because while installatron gives you that WP-admin link that will log you in for WordPress sites this doesn't work for most other applications. I don't think it works for OMECA actually I'm pretty sure it only works for WordPress. It does only work for WordPress. Okay so for most other types of applications people will need to know their username and password this is where they can reset it. Real common thing good to know about. Another one if you're having an issue where you're getting like an error that someone is being blocked from accessing something that they're hosting that could be in rare cases our bit ninja firewall we use this to help with malicious traffic and things like that but sometimes depending on what's going on there may be a false positive and you can actually whitelist your IP but sometimes you'll actually need to have us do it depending on the setup if that's not working for you so you can always go to ip4.me this will give you your IP address and send that along in a support request if you need to and then finally the good old browser cache. This is so often the issue and so mentioning that you if you're having a weird issue that seems to be browser dependent like you're having a problem you've tried it in another browser and it seems to work over there it's probably a cache thing. We actually have an article on clearing your cache. Clear cache I think. Yeah how to clear browser cache. This is pretty good because it actually goes through and gives you instructions on Chrome, Firefox, Safari, Edge, Opera, Brave. I should add Vivaldi but like we're recovering a lot of browsers here and it's like we keep it pretty reasonably up to date. Obviously these things actually change in slight look and feel pretty often but these are. The principles are usually pretty sound. Yeah and I will say like these are all pretty much exactly how it is right at the moment. So like in Firefox the main difference is it's called settings now instead of preferences so you can probably update that screenshot but for the most part this is a pretty good resource and it's kind of weirdly as someone who's done IT support for a while now at various places finding instructions that are out there to send to people on how to clear their browser cache is actually kind of hard to do. There used to be a lot of that you could link to and most of those sites have gone away or like stopped updating their screenshots or are only for like Chrome and Firefox and don't cover like Safari and Brave and like the slightly less popular browsers. So yeah, a really handy one. The other one I wanted to mention that maybe is handy for you the admin is you can also always load a page without a cache by holding the shift key and clicking the refresh button in every major browser will load the page without cached resources. So that's a good one to note too. Yeah, I also wanna add on the topic of clearing your cache that it's possible that sometimes there will be an issue that you troubleshoot in the way that we've already talked about. There's error with WordPress, you can't get in, you fix it in one of the ways that we've talked about before and the user comes to you and says, it still looks wrong to me. It still looks broken, nothing's changed. Have them clear their cache. That's always step one because sometimes it just saves the page with the error for them. Yeah, it's so important because it's really like cleaning your cache is one of those things that's like a tech support meme at this point like turning it off and on again but there's a reason, right? Like it is almost always an important step depending especially when you're dealing with web stuff. So, you know, sometimes preemptively if I know the situation will possibly call for it I'll say, hey, if it's not working for you you may want to clear your cache but if you don't do that it's worth having this ready to go for a response if it's still not working for them because it's really important. I would say this comes up absolutely every single day I do reclaim support. So, it's very, very vital to the process. 100%. Yeah. We are coming up on time now. Do either of you guys have anything you want to add? No, I don't think so. I think we'll call it a session there and see everyone in just over 10 minutes for a splots. Yeah. So, yeah, see everyone then. I'm excited. See y'all there. See you there.