 what's going on youtube it's been a while i was on vacation i'm sorry i didn't post last week but i'm back at you with another video and in this video i'm not gonna lie i'm a little bit frustrated so i went to go get my car service for an oil change at dodge curb this is chrysler and after getting my oil change i inspect my vehicle which i recommend that everybody inspect their vehicle and what i come to find out when i check my shaker hood is that these notches are supposed to be here and well the notches in the bolt and this bolt was snapped off let me see if i can focus that for you guys try that again see that see that right there that's snapped off and the worst thing the worst thing about this is that the mechanic did not tell anybody so he tried to hide it all right so i'm gonna get into the facts of the situation so this incident happened july 27th 2018 on a friday i went and got an oil change i inspected my car before i drove off the lot i noticed that as i showed you previously that the little bolt the little rod the threaded rod is snapped off the mechanic tried to hide it so i speak to the manager at that point they're very apologetic they tell me that they're going to order the part it's on them you know yada yada yada right so during the time i'm waiting to speak to the manager i'm waiting a total of almost two hours after something that they broke i know you guys are probably like jordan your car still works it's not like your car is broken your car still works but the point is it's the principle of the matter the mechanic made a mistake he chose to hide it instead of informing somebody then if i would have drove off the lot it would have been my fault so that's why i'm making a big deal about it you know if you get your car serviced at a dealership you should feel that your car is in good hands why should you be in fear that something's going to happen to your car because now that's how i feel so anyways going back into it after the two hours um they told me that we are still working on it and i waited another 45 minutes so on top of that they're not there's no sense of urgency at this dealership i don't know what's going on right now so i'm still waiting i finally speak to the manager they tell me that you know the part is going to get ordered don't worry about it we're very sorry shook my hand looked at the car complimented the car try to you know make me feel good right so then i was told that i was going to be getting a phone call i never got a phone call so i called the manager back the service manager i'm not going to say any names because i don't want to put anybody on the spot just know that it was courtesy chrysler and dodge or courtesy dodge chrysler whatever you want to say in brandon um they called me saying that the part was ordered so i was like okay i didn't receive any updates throughout that week not even on the saturday so i wrote an email you know basically explaining the situation that i'm explaining to you now and i got a phone call that monday morning keep in mind that this happened monday july 23rd and it's the next monday that i'm just trying to see if the part was even ordered right so i get a phone call monday morning saying that the part was ordered and and because of my inconvenience they're going to throw in the splash guards the service manager responded to my email saying that the parts are going to be here tuesday august 7th i have not received a phone call another email about the eta of my case so i called the service manager three times on friday and my phone call was not returned so then i go and drive up to dodge courtesy chrysler or courtesy dodge chrysler um today actually that's where i just came from to see the status on there it turns out that the service manager is off which is fine you know i just wish that there would have been some type of follow-up it's not even about pointing people out it's just about the lack of urgency and the lack of importance that my car has or appears to have at this dealership when their employee broke something on my car and you know it it it just goes to show you that if you don't persist and you're not persistent you know you won't get the things that are are rightfully supposed to be done like like it's been what over going going into three weeks now and i don't even know if the parts are ordered or they're they keep you know using terminology like they're gonna give me the eta on that and and stuff like that like it doesn't it just doesn't make any sense you know and i'm trying not to ramble on here so long story short when i went to the dealership today they told me that the the service manager is off um that the parts are not in the shop yet so they're gonna have the service manager give me a phone called monday on the eta of my case so now i'm just stuck here waiting still driving around with a broken shaker hood it just doesn't make any sense why you know this dealership is is dragging their feet it it you know i feel like i've been very patient it's been over three weeks and my car is still broken but anyways my name is jordan the comment underneath i would love to hear what you've gone through or just your opinion on my situation um i'll see you in the next video oh yeah by the way um another thing that they did when i got my vehicle serviced is i asked for the tires to be set to the pressure that was recommended for the car which you can find in your door jam i don't know if you can see that but the pressure that is needed for these tires is 32 psi people and i checked the meter and the gauge now mind you i know that it's not completely accurate but it was way way from the recommended psi it was at 40 psi when i specifically asked for 32 when you go get your car service at these dealerships make sure you look at your car before you drive off the lot so if there's any mistakes it will be their fault that is my public service announcement for this video