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Having difficult conversations

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Published on May 23, 2012

As a manager or supervisor, being able to talk about sensitive and emotive issues is an important part of the job but it's also one of the toughest. If handled badly, these conversations - about performance, conduct or personal matters - can damage team dynamics, lower morale and badly effect levels of attendance and performance.

Watch Carole and Nick have a difficult conversation and get it wrong. To get it right go to http://www.acas.org.uk/conversations

Acas also provides training for managers and HR professionals to handle these conversations effectively

http://www.acas.org.uk/conversations
http://www.acas.org.uk/training
http://www.acas.org.uk

Also view:
Acas advice and guidance http://www.acas.org.uk/index.aspx?art...

Acas publications http://www.acas.org.uk/index.aspx?art...

Good practice at work http://www.acas.org.uk/index.aspx?art...

Front line managers http://www.acas.org.uk/index.aspx?art...

Disputes and problems at work http://www.acas.org.uk/index.aspx?art...

Acas training and business solutions http://www.acas.org.uk/index.aspx?art...

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