 You know, a good go-to question to ask someone who's asking for your help in an area is to ask them, do you want empathy right now or do you want strategy right now? They probably would like both, but my point is, my tendency will be to lean towards strategy and solution and fixing something. If you share a problem with me, I am moving towards a solution and answer. But if you are sharing something with me or someone because you really wanted a listening ear and were looking for empathy at that time and weren't ready to look yet for a solution, then there could be a huge disconnect in those conversations and some relational damage and fallout can happen. So maybe a good question to ask someone who is asking for your help right now is to ask, okay, do you want empathy right now or strategy? And then at least you know which page you are both supposed to be on. Hope that helps. Cheers.