 everybody to do the TechSoup new member orientation and question and answer. So we hope you come with a lot of questions and we hope you leave with a lot of answers. I'll let you know how you can engage today by showing you the engagement slides. Please type your question in the Q&A. We have some team members here that will answer your questions throughout the webinar. We may stop at some time and answer some questions. We are going to email this the video replay and the slides to you within 40 hours, probably tomorrow. That way you can show your other team members that may have missed this session. If you need the closed caption, I love closed caption. I'm watching that on Amazon and everything from now on. Just go ahead and click on that CC button and you'll be able to use your closed caption. I'm going to turn this over to Nick. I'm going to read the signs on the webinar producer here. I'm going to turn it over to Nick Finn, our senior marketing manager. Hello Nick. Well, hi everybody. Welcome to today's new member orientation for TechSoup. My name is Nick Finn. I'm a senior director here at TechSoup and we try to do these webinars once a month. The idea is, first of all, just to say welcome to the new folks and the new nonprofits that have joined TechSoup over the last month. And then also to give you more of an understanding and a clear view of all the different ways TechSoup is trying to help nonprofits and maybe some paths that your specific nonprofit might be able to get some help from TechSoup depending on what your needs are at the moment. You've already met the wonderful Aretha Simons who opened the session. This is me here with a slightly less awkward hair in the past. We're also going to be joined today by Kelly Garrett and Kevin Mulhall who are members of the TechSoup customer success and client services teams. And they represent the life human beings at TechSoup who can help your nonprofit when you have times of need around any kind of technology. With that, let's get rolling. I'm going to start with some buzzwords that you will often hear kicked around sort of nonprofit technology circles. And I just want to bring those to the forefront and not assume that everybody is using the same language or meaning the same thing, but I want to give us some common ground. One phrase that you may have heard in the nonprofit tech sphere is this notion of digital transformation and everybody's transforming everything that they do digitally. And it can sound a little overwhelming and intimidating, but really digital transformation is the process just of your nonprofit becoming more tech savvy of using the tools and technologies that are available to you through TechSoup and other places to do a better job serving your members, serving the public that you might serve, organizing your internal work, maybe designing things so that they look good, maybe running your website, using SMS texting, all these different technologies that are available to nonprofits. As you use them, you are engaging in the practice of digital transformation becoming more and more tech savvy with your nonprofit. Another phrase you'll hear used quite a bit is civil society. We use that phrase more so globally and TechSoup is a global organization, but civil society is really non-governmental people and organizations. And so if you're not big business and you're not big government, but you're still playing a role and trying to make the world a better place and help people and provide services and support for them, you're civil society. You are the people in the world who are trying to lift everybody else up. And then a third phrase you'll hear bandied around quite a bit in non-profit tech circles is the notion of cloud adoption. And again, it can sound a little bit more intimidating than it really is. Cloud adoption is really as you go through the process of digital transformation, you lean more and more on the tools that are available to you through the worldwide web, the internet, being online. And so in the old days, perhaps you use software that you got on a CD-ROM and that was loaded on a computer. These days, 99% of the cases, you're downloading software directly off the internet and you're probably backing up your own data into the internet and your members and the public can interact with you through some kind of web-based portal. That's all cloud adoption is. So no need to be intimidated by these phrases. I just want to get that piece out of the way. So let's talk about what is TechSoup? Well, first of all, most of the folks on today's webinar are based in the United States. So I'll put a little caveat around this that TechSoup, as I just said, is a global organization, but we're going to focus specifically on how it exists in the United States and what it does in the US. So like most of you, first of all, TechSoup is a 501c3 nonprofit organization in the United States. We are a nonprofit like you. We know what it means to propose a budget to run programming. We know what it means to operate with a budget that is maybe not as large as like a big business or a corporation would be and how to do more with less sometimes. I think that's a familiar feeling for almost everybody who works in a nonprofit industry. And those of us who work at TechSoup as well as the mission statement of the organization itself are really devoted to making a more equitable planet, making a better world for everyone. And in the US, we do that by serving nonprofits and providing access to technology and resources that might be harder to get otherwise. Our mission is to support nonprofits as they work with technology to help build a more equitable planet. We do have a perspective. We believe technology can be a powerful tool. Of course, we also know that technology can be expensive and there are other blockers to its use. But we believe that nonprofits, when we can help them get past those blockers, can really do some amazing things by leveraging the power of technology itself. One of the ways we help nonprofits is that we host a catalog of affordable tech products for major brands like Microsoft, Dell, Intuit, Adobe and many, many more. This catalog holds philanthropic offers from these companies. They all have a basic desire to support nonprofits and support them with their own technology. And so we'll negotiate pricing with these companies and put it in our catalog and hopefully help nonprofits save a little bit of money. So that's one of the first things that we can do to help you with your tech. More and more these days, as we all know, it's not enough to just get new tech. In fact, technology probably isn't very helpful unless you also go through the process of figuring out exactly which license you need. How do you install it locally? How do you manage these software and hardware acquisitions and make sure that your staff and volunteers and the public understand how to use them? So more and more these days, TechSoup provides services to help nonprofits choose and install and manage the software and hardware products that we offer. And those services are an increasingly important part of what TechSoup provides to the nonprofit community. And we also create educational opportunities, content, courses and trainings that help nonprofit staff build their tech skills and expertise. And in particular, we develop those courses and training and training opportunities with a specific lens of nonprofits and folks who work at nonprofits in mind. So we're always trying to make things very specific for the 501c3 sector and not assume that the tools and lessons and learnings out there for businesses are the same as they are for nonprofits. There are differences. Finally, like most of you, we also provide grant-based programming where we submit grant applications and we receive funds to engage in all sorts of community building and educational and digital transformation programming both in the United States and around the world. And so this all together makes TechSoup almost a very complex organization to talk about. We have the catalog, we provide these services, we provide some training and we do our own grant-based program. It's a lot to go on in one organization. But again, as I know, most of you on this call are 501c3s as well. I think you're familiar with that need to be able to multitask and do lots of different things at your nonprofit. So let's talk about the catalog at TechSoup that's specifically available for nonprofits. And the first thing I want to say is to use that catalog, you have to be a qualified member of TechSoup, meaning that you have gone through the process of signing up with TechSoup and you have provided the proof that your 501c3 is indeed registered with the IRS and that you meet the basic qualifications of being a tax-exempt organization. One of the other things that's important to know about our catalog before we even go into the details of it is often the corporate partnerships that we have do put some limits around which types of nonprofits can get particular kinds of technology and the most common limit that they'll put in place is it depends on the budget size. These are things called eligibility criteria. So when TechSoup talks about eligibility, what we're talking about generally is your nonprofit, the type of nonprofit based on the activity code or the NTE code, is it the right type of nonprofit to receive a piece of technology and what budget is your nonprofit because sometimes these tech offers are only available for smaller nonprofits or only available for larger nonprofits. You're going to learn more later in this presentation about how to understand that exactly, but I do want to bring that up right at the front end here. So when you go to the techsoup.org homepage there's a product catalog link in the top navigation and this orange button right also in the middle of the homepage here. This takes you straight to the catalog and in the catalog there's several big offers worth mentioning. I'm going to start with one that's been a core offer from TechSoup since when we first began and that is Microsoft. Of course, Microsoft's own technology offers have evolved over time. Like back in the day it used to be that you could get a copy of like Windows 98 or Microsoft Office again like on CD-ROM and you would load that onto a local computer. You know, we're decades past that now and most Microsoft products that we deal with are being downloaded directly over the internet. The most popular thing that we talk about with nonprofits these days are Microsoft 365 or Office 365. This is the suite of office tools that you're used to working with from Microsoft like Word and Excel and PowerPoint etc. But it's the modern cloud based version and you pay for it as a subscription versus paying for it one time. We also still do provide access to what is called on-premises versions of Microsoft Office and that means even those are downloaded directly from the internet but they're downloaded to one computer. You use it on that computer at a certain point that software will fall out of date. You will have to get the newest and latest version to replace it with especially if you're concerned about security and everyone on this call should be concerned about security. We also provide access to Microsoft's Windows profile operating system. It's Windows 11 today is what we call that. These are the basic tenets of Microsoft's offers through TechSoup and they have been a long time supporter and partner of ours and the overwhelming number of nonprofits we work with both in the U.S. and around the world are using Microsoft products. If your nonprofit uses Microsoft or if you are ready to begin using Microsoft and don't know what's the best deal, how to get it, I invite you to engage with TechSoup directly on that. I think that we probably are the best resource for nonprofits out there and if you have specific questions around that at the moment you can definitely drop those questions into chat and we'll try to get some answers for you. Adobe is another major brand that we've partnered with for some time and if you work in a nonprofit particularly in the area of communications or web design or graphic design you probably know Adobe products really well. We provide individual memberships to Creative Cloud. Creative Cloud is the package of design products like InDesign and Illustrator and Photoshop and DreamWeaver and you know again if you're used to using those kinds of programs you may already have a Creative Cloud membership but if your nonprofit needs one I encourage you to work with TechSoup to get your nonprofit a Creative Cloud membership. We also have access to Acrobat Pro DC. Acrobat Pro DC is the platform that manages PDFs in particular PDFs portable document format were invented by Adobe back in the day and so you know Adobe Acrobat Pro is a pretty solid choice to manage your PDFs. The latest and most exciting offer we have from Adobe in the catalog is called Adobe Express which is a new product Adobe released onto the market over the past year. Express is designed to be an easy to use multi format editor that lets you output all sorts of different media from video and audio to just regular print and online web design applications and it's at the moment available to your nonprofit at a zero dollar admin fee through TechSoup and its sweet spot really for consumers is that if you don't have the skills and expertise to work with Adobe Creative Cloud you might want to try Adobe Express. It is designed to be a little easier to use it has a lot of templates and you know things you can use that other folks have already built to riff off of. Another major partner at TechSoup that lots of nonprofits lean on especially in light of COVID and the need to be able to have a robust financial system that is not just paper and pencil in somebody's office is Intuit QuickBooks and honestly of all the things that we offer QuickBooks I think is one of the most important because we do know that it's critical for nonprofits to maintain solid bookkeeping practices. QuickBooks is a great way to do that. QuickBooks Online Plus is really the product that we see most nonprofits going for these days there's also an advanced version of that. I do have an FAQ to QuickBooks available through this link in the deck so when you get it tomorrow as Aretha was saying we sent it out the day afterwards this link will be live in the presentation and you can click through and learn more about Intuit QuickBooks. There are many other offers in the TechSoup catalog. I picked those three at the top end because they seem to be the three most popular offers that lots of nonprofits gravitate towards to but we have a lot of other offers in the catalog and worth pointing out that the best thing to do would be just to browse through there and see what's available and what it is that your nonprofit might be interested in. We also provide access to hardware which again during the pandemic proved to be particularly helpful because there were such big backlogs and access to hardware for nonprofits for everybody really but this includes access to new and refurbished laptops, desktops, servers, network equipment, internet hotspots, smaller devices like headsets and mouses and keyboards and that kind of thing. We maintain partnerships with Dell, Lenovo, and HP to access a zero dollar admin free access to discounts and discounted catalogs. JourneyEd is another major brand that we carry in the catalog that is worth nonprofits looking at and I want to specifically call out that TechSoup has been a leader for some years now in providing access to refurbished hardware and early on TechSoup was one of the players that said it's really not a very good environmental practice to just continuously buy brand new hardware and just throw the old hardware in the landfill. It's a terrible practice for the environment and for the earth and so we were one of the early promoters of the practice of refurbishing this hardware, making sure that used hardware could still be used, that it was up to spec, able to handle whatever the modern programs were, that the hard drives and memory cards were cleanly wiped and for a lower cost you could get a refurbished unit rather than a brand new computer or laptop and that refurbished line of computers through TechSoup has been something that thousands of nonprofits have taken advantage of over the last few years. The hardware tab is a little confusing and although it's a little lame to have to call out how to get there I'm going to do that anyway just in case that's something you're specifically interested in doing the first thing you'd need to do is go to that product catalog tab in the top navigation and then you'll see there on the left that there's a hardware button you can just click on that and that will get you into the hardware offers available from TechSoup. As I mentioned at the top it's not enough these days to just get new software and hardware, sometimes the real challenge is in the back end of how do you implement that hardware or software, how do you train people to use it, how do you make sure it's configured correctly, how do you get it installed on your systems and in many cases TechSoup has a service that can help support you in that practice and so I want to talk briefly about TechSoup services available to your nonprofit. Here we are in the services nav menu in the navigation bar at the top of the site and you can just see that like here we are we have a series of services that are available to your nonprofits here I'm going to talk about some of them. We have a helpdesk service which is you know it is the it is a small low-key service designed to help nonprofits manage like one thing so maybe you've got like a particular computer or a piece of hardware that gives you trouble here and there and you just want some kind of contracting place with somebody to help you troubleshoot that when it happens that's a helpdesk service. If you're going through the process of migrating to Microsoft Office 365 there's email and data migration services that TechSoup can offer. We also can support you if you are trying to install office standard or with something called pro installation. We have a broader service offer called managed IT which is designed to help an IT department scope and support the full range of software and hardware within your nonprofits so like whereas helpdesk is maybe one thing managed IT is a much broader and comprehensive look at the different tech systems that you have and how we can support you with that. And we also have under TechSoup services something called the digital assessment tool which is sort of a guided series of questions you can walk through and answer to help assess and understand where your nonprofit may be performing very well digitally for instance perhaps you have a great digital accounting system but it can also help you identify where you can do better so in the same vein maybe you've got a great digital accounting system but your website is in really bad shape and you need help getting that sorted out right so the digital assessment tool helps you understand where your strengths and weaknesses are and where you can focus your attention to really do better in that regard. One of the primary uses of technology for nonprofits is in the communications area we have to communicate with our fellow colleagues in the nonprofit we have to communicate with the public sometimes with the press sometimes with elected officials sometimes with other nonprofits or a specific segment of folks that you serve through your nonprofit all this communication really happens digitally now and of course at the center of that really is your nonprofits website and so more and more understanding how to support nonprofits as they build and evolve their websites is a practice that TechSoup is picking up so we have website consultation and development services that are available to nonprofits we also support nonprofits who are trying to build out their digital marketing stack so your website is for what we call inbound traffic people that are coming to you already and then outbound marketing would be when you go out to people so for instance with email or direct mail or something like that we can help support nonprofits as you try to understand how to do a better job around that particularly with digital tools a lot of nonprofits take advantage of something called the Google ad grants service which is up to ten thousand dollars a month in google search advertising there's some constraints around that but nonprofits are eligible for that work often find that it's difficult to spend the full ten thousand dollars each month and maybe need some creative help getting that set up so we have a service to help nonprofits pursue that we also have a google analytics migration service which became more important earlier this year when google switched from universal analytics to what's now called GA4 and if your nonprofit has not yet made that switch it is really really urgent that you start to think about how to do that now because you're losing data as of July of this year the data that you're generating is not being captured anymore there are a few other services worth mentioning that we have just launched and have not made it into this slide deck and in particular I want to call out one which is the dot org domain service lots of folks when they first launch a nonprofit face the question of how do I even get a website domain registered to my nonprofit much less build a website that's going to live at that domain and working with TechSoup now you can get your dot org domain for your website and then of course you know we can work with you to help you figure out what you want to put on that domain as well but now as I've got up on the screen I do want to talk about TechSoup courses which is a different piece of TechSoup which is the educational opportunities that we have available there are dozens of TechSoup courses available in the TechSoup courses platform it's a different platform than the website itself but you can get to it through that navigation that I showed at the top of the screen we have courses around all sorts of features one of the biggest sets of courses we've built as in conjunction with Microsoft called the Microsoft Digital Skill Center it focuses predictably on some of the specific products that Microsoft offers so far over 70 000 learners have used the courses at TechSoup courses we have some that are also available in Spanish as well as I said earlier all specifically designed for nonprofits and anyone can actually sign up to take one of those courses if you want and as I mentioned the Digital Skill Center is a key part of that one great example of what we do there is something called tracks where we'll take multiple different courses and string them together so there's a nonprofit foundational skills track and as you look at the pop topics sorry as you look at the topics for each of these courses here you know there are different topics ranging from project management, Excel, fundraising, grant writing, email marketing, cyber security all essential topics for nonprofit leadership to understand as they look at their digital stack and you can go to TechSoup courses and learn more about that now with that quick overview of a lot of dense information I want to stop and pause now and say once again if you've got questions please do drop those in chat this is a great time to start thinking about you know what TechSoup could really help you with but I want to say in the big picture one of the great things about TechSoup is we have life human beings who are here to help you and I'm excited to bring forward two of them the first one is Kelly Garrett who's worked at TechSoup for many years she's associate manager of the account management group the account management group are the folks who you interact with to like manage your own TechSoup account maybe there's a password reset that you need help with maybe the person who controlled your TechSoup account has moved on and you're trying to reestablish that account and figure out who else at your nonprofit can run it Kelly can help you with those kinds of things after Kelly we're going to bring in Kevin Mulhall he's part of the customer success team and the customer success team is focused on helping TechSoup members with specific technology that they have gotten from TechSoup so Kelly's group helps you work with your TechSoup account Kevin's group helps you work with the technology that you get from TechSoup so with that and no further hello Baloo I welcome Kelly Garrett to the stage hello everybody hope you're having a great day today happy to be here and be providing some information about support been trying to get through all your questions in the question answer section great to see so many questions coming through and I will be highlighting where you can find product information how you can get in touch with customer service which is part of client services all that great information one thing I do want to highlight is as Nick said at the beginning this is TechSoup.org is TechSoup US it is designed for supporting US organized based organizations so if you're trying to check out with a product or service on TechSoup.org you will have to be based in the US to use those products and services I did put in on our webinar chat where you can go to find your country we do serve most countries around the world offers do very per region so just something to keep in mind since I saw a lot of folks that were from outside the US which is great we love that you're using our resources but just want to highlight that for you so first things first is I do want to call out where you can find information for products as Nick highlighted earlier we do have a great product catalog in the top left corner you can use the donor company drop down to see which companies we are partnered with categories a great place to go as well to find you know are you looking for security software you're looking for grant management and we've got great categories there and then hardware is our other catalog that some people were asking about printers things like that great place to get started as a hardware catalog we usually offer stuff along those lines but we also partner with people that have hardware catalogs for nonprofits off of our website that you can get access to most are actually free to access or maybe a small five ten dollar fee so just something to keep in mind as we've got those great options in the top left corner once you've selected our product catalog now once you've gone through the donor company drop downs or the category and you find a product that you're interested in I always like to show quick books online plus it is a very popular product and people ask me oh you know how do I know about the subscription the details what's going on with it and so we do have three tabs listed here and it's on every single product page or offer page and each one the description and the rules eligibility and restrictions are always there the middle tab can be labeled different things depending on the product you know if it's an access to discounted rate if it's a subscription that you get through TechSoup if it could be details and service costs things along those lines so I always recommend making sure to click through all three tabs and thoroughly reviewing the information it answers most questions that members have that they reach out to us for and then also it's really important you understand what you're requesting because most products and services have a no refund or exchange policy so you want to make sure you're absolutely clear on what you're getting you're confident what you're getting before you fully check out and provide payment next slide please perfect so if you are looking for support as I said go into the offer page and looking up information there is a really great place to start we also have a fantastic TechSoup support page which you access by clicking the help at the top right corner of TechSoup.org this will provide take you to our TechSoup support page which has our FAQs we've got things about eligibility Microsoft questions things along those lines it's great to go to and check first if again you don't have find the answers that you're looking for on these two resources you can always then reach out to our customer service next slide so this is the TechSoup support page it does have a search feature and then it also has all these topics here so great thing to kind of click through become familiar with your with your accounts getting information about eligibility because one thing to keep in mind is that if well it's required to be a 501c3 non-profit or a public library to join TechSoup and be qualified that doesn't mean you'll be eligible for every single program a partner of ours lets us know what their eligibility criteria is and then we go ahead and assign people organization types which will dictate what programs are eligible for budget can also affect your eligibility things along those lines so something to keep in mind is that if you go and try to check out and it's saying you're not eligible it's not talking about your tax exempt status it's probably talking about your mission and activities or your budget or sometimes your location some play times territories are not eligible for stuff versus mainland and vice versa so just something to keep in mind and you can usually find the answers here in your TechSoup support page next question please perfect so if you do need support you've gone through all the resources you're not finding your answer we are here to help Monday through Friday you just want to go to the bottom of any page on TechSoup.org and select the contact us option and then you'll be taken to our contact us page next slide please perfect so on our contact us page this is a great place to go to see what our hours currently are we have our phone number listed we also have a live chat option both are supported by real people real account management specialists they are on the chat they're on the phones it's not an AI we don't do robots here it is real people so something to keep in mind with the live chat is that you are talking to a live person and it's not an AI robot just asking questions so we'll be able to give you great support and again we do have our phone number for you if you would like to speak to us over the phone next slide please um so here are our hours this is also on the contact us page you can easily go to at any point we are Monday through Friday that's when our hours are Monday through Thursdays when you can give us a chat during 11 a.m. to 4 p.m. Fridays we have it open all day long from 7 a.m. to 4 p.m. Pacific we are located on the west coast so it is something to keep in mind that this is Pacific time if you're in a different time zone you're having trouble reaching us make sure you're double checking that you're in the Pacific time zone hours phones also available Monday through Thursday we do not offer it on Fridays we focus on our live chats and registrations and things like that but we are here and open on Fridays so Monday through Friday you can definitely get in touch with us and it will be a live person and representative so something to keep in mind with client services is client services is customer service we are not i.t. support we're not product trained things along those lines so for example we can assist you with accessing your tech soup account updating some information we can answer your eligibility questions we can help you navigate the resources and requesting products on tech soup dot org and we only serve us based organizations so if you do have issues make sure you're going to your country's website and going through their contact us page so that you're getting support for your region um what we can't assist with is it support product support in-depth product functionality questions we are partnered with a ton of companies and we can't become experts on every single product and service that they offer we do have general information we can provide you but if you need some in-depth functionality questions answered probably best to contact the company that created it so for example Intuit owns QuickBooks online it's the exact same product on the market so you would contact Intuit for in-depth questions if you need help creating reports transferring data that kind of thing they would be able to assist you because it's their products and their representatives are trained to provide support we also have the great tech soup services as Nick mentioned earlier something to keep in mind is we are not giving that support I saw someone mention in one of the questions why am I going to tech impact tech impact is our it partner it's one of a couple that we have masks another one so when you're getting your tech soup services keep in mind you're going to be getting a fulfillment email it's going to tell you what company you're working for and how you're going to get in touch with them and they will be the ones to provide support um so just so there's no confusion if you call us and say I need you to download and install this we're probably going to direct you towards tech soup services or to the company that created the product or service so something to keep in mind but we are happy to answer questions point you in the right direction as we can provide as much support as possible we're in the non-profit sector because we love nonprofits and we love our customers and we really want to make sure our members and everybody's happy as much as we can so we look forward to working with you yeah great thank you so much Kelly um and now I want to bring forward Kevin Mulhall who's part of our customer success team and like I said again just to reiterate the difference here in what Kevin and Kevin's team work on is helping you with the actual tech products that you would get through tech soup um and so you know if you have if you've gotten a product that makes you a customer specifically and then we're trying to help make you successful with that product and so Kevin Mulhall welcome great to see you great to see you too Nick I really appreciate it yeah so as Nick and Kelly brought up we're we're a part of the same puzzle but we're not the same piece we um as was mentioned um there are questions like surrounding technology um like specific technologies functionalities and features that is not necessarily the purview of the customer service team that's where we would be able to come in the customer success team and help you with that I'd skip a quick little background on us our team of six have a combined 20 years of experience helping nonprofits again to reiterate products and services that are available to nonprofits we are able to consult on that we don't consider it actually technically consulting we consider it more advising um because these are value edit services that we offer at no cost um you have a question for example about whether microsoft or workspace makes the most sense for you we can get on a call with you and we can explain to you the advantages of disadvantages of working with each product and we can do that because of those indicated in the next bullet um we have a team of certified individuals myself microsoft and aws um my colleague direct colleague tony pips uh who may be on a future session um is also microsoft and aws certified and former sys admin we are there to ask the basic questions but to really quick to that point we uh and speaking to tech impact we are not a managed advisory service we can help you identify things through technology auditing life cycle management uh where certain things are needed but we do not deploy full assistance on those we have partners that do that and we are happy to help triage your needs directly to them um what once we've identified them uh is this matrix kind of shows there's several different things we do on top of the technology audit we do request for proposals and scopes of work that's what those acronyms are grant and fundraising strategy development work um we don't do grant writing um but we can help identify where are their potential sources of funding um and then strategize on best practices uh to make your organization as appealing as possible to to new grantees um we also obviously having our network and our connections uh we have the ability to help facilitate um certain needs uh that organizations have in a in a more streamlined uh function because we are a small team and we are operating in a more one-to-one uh capacity um so again that's what customer success kind of does in a nutshell so the general support would be the customer success team the product question supports um those types of things um we could actually our team could be brought into those uh to help provide support and insight into the products and services in our catalog all right super kevin thank you so much well that gives us to the very end of our slideshow presentation here but before we conclude the webinar I do want to say like from the bottom of my heart like thank you um every single person on this call has made a conscious decision to work in the nonprofit sector um usually out of a real altruistic desire to make the world a better place to help your local community to engage in some kind of service or support for folks who really need your help for community groups that need your help um that's why all of us work at TechSoup as well um and I really do feel that the nonprofit movement both in the U.S. and then civil society broadly around the world it is a legitimate social movement of people who are really trying to help and make the world a better place I want to thank you each of you for your participation in that process um TechSoup is a constantly evolving organization like most nonprofits um and at the core of our existence is this mission to help you that is really central to what we do and why we do it um and so if there are things that don't appear in this presentation today or things in the catalog that you think would be helpful for nonprofits to have access to you should let us know um we have a great set of offers for nonprofits to take advantage of we're always trying to increase what we are able to offer to nonprofits um but I do hope today's overview has been helpful and again if you've had a chat question uh hope we managed to get that answered for you um but most importantly if you've not already gone through the process of getting your nonprofit qualified with TechSoup please do do that go to that join link at the top right corner of the home page get that rolling with TechSoup and then once that process is taken place um you are eligible in most cases to start using that catalog get the technology products that your nonprofit can benefit from the most um and as I say because we're also an organization of life human beings who are here to help you if you've got questions and need help with that you can just let us know and we'll step in as best we can so with that I want to say thanks to everybody for joining today thanks so much Kevin and Kelly and Aretha for running this webinar with me today um appreciate you all um and have a wonderful rest of your day