 Hi, my name is Carl Griffiths and I'm an Account Manager in the UK Super Office team. I am here today to talk about one of my favourite features within the Super Office CRM solution. The feature I'm going to be referring to in today's video is using service to help with quick and efficient customer responses. We start by focusing on why having a request management tool is an essential requirement for most businesses. Especially in this digital age, companies have to handle many incoming inquiries, be those sales leads, support requests, complaint handling or just general inquiries. People do expect a timely response and it is imperative that an efficient and cost-effective solution can achieve this. Consider the service module as the Swiss Army Knife of our CRM software. At its core, it's all about dealing with incoming inquiries and managing your customer needs, but it can be tailored to many different areas of your organisation. Today, we'll be focusing on customer service and offering a simple solution to ensure speedy responses to all customer inquiries. In this example, we had Carl from KG Services calling earlier today, where he wasn't too happy due to an issue with his product. I have from this call created this support request where you can clearly see all case history and relevant association to both company and contact. I have informed the customer to send us a photo of his product so he can appropriately help with establishing the issue. Now we have received a photo, I can clearly see this as a frequent issue that multiple customers have faced. With this in mind, I feel it would be a great opportunity to create a reply template so me and my team can quickly respond with appropriate guidance for any future issues like this. Now creating a response template is very simple and easy to do. You start by accessing the Knowledge Base area of Super Office Service. From here, you will see all current reply templates. I have just created this response template for our issue. As you can see, there are general properties to complete, which include information such as name, a signed folder and a subject line. After you are happy with this, you can include the actual message itself. This can also include variables, meaning every message is personalized depending on customer, and finally add any attachments needed via my computer. Within a few minutes I have created this response template. I can now go to respond to my customer easily locating the correct response template and select. This is now ready to send and available to the rest of my team, saving time internally and offering a speedy result for the customer. If this is not a feature you tend to currently use, I do hope this short video has inspired you to see some additional value in using reply templates in Super Office. Thank you for watching my favourite feature of Super Office. For any further information, please feel free to contact the details provided. Have a great day.