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What do we value? We work for the customer

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Uploaded on Oct 12, 2016

“You may think it’s houses, but it’s people we’re dealing with.”

Our brand ambassador, Steve Hansen, and New Zealand Chief Executive Carey Smith highlight the importance of understanding our customers’ motivations – and how taking the time to listen directly affects repeat business.

To what extent should we be putting the customer at the centre of everything we do? How should we be delivering client value?

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