 Hi, good afternoon, everybody. Tom Stewart here with Cleaning Business Today. I'm with my partner, Liz Trotter. Hey, Liz. Hello. And it's five o'clock. It's smart business moves in the COVID-19 world. How are things in your world, Liz? Pretty good, pretty good today. It's been a busy productive day, so it's a good day. A little bit busier today, cleaning-wise, so that's good. I bought, I bought the account, some accounts from a company that was going out of business because they just can't make it through small, very small company. So if you have that opportunity, highly recommend it. People are motivated to sell. Let me, I'm trying to find our live here, Tom, so I can comment. How are things going in your world? Oh, been staying busy. We've been pulling some training material together, working on the professional housecleaning of the PHC program. As you know, Liz and I and a couple of the folks had a meeting earlier today, pulling all that together, spending some time with the SBA, working out some issues. I had a problem. I have some businesses that I personally own and others that are owned by other businesses and the ones owned by other businesses seem to go okay. And even ones that are owned by me in some cases went okay, but others, there was some issue with the credit check because I had a freeze on one of my, on a couple of the, just like three bureaus that do credit checks and I had a freeze on two of them. And that was like two weeks ago. They're still telling me I have a freeze and I don't have a freeze, but they're probably, I don't know, I probably went to the back of the line. And I got monies in one business with, the freeze wasn't an issue, so I don't know. What they're checking and what they're not checking. Yeah, some things are pushing through, who knows. No rhyme or reason to some of it from the lay person's point of view, that's for darn sure. It seems like they've just hired a ton of people that are really nice to answer the phone and just be polite, but they don't really know anything. You can do it. I mean, better to be polite and not know anything than to not know anything and be a butthead about it. From a service, a customer service making you feel good sample is like, you're heading up, you don't know anything but you feel good about yourself. It's like, okay, it could be so much worse. So we already have a question, Sharon's like on it, she's busy, she says, how do I disinfect in a home that had coronavirus? What products do you recommend, Tom? Do you have products that you're recommending? Hit hard, Sharon. Yeah. Sharon, did you have a chance to see the program that Liz and I put on a couple of weeks ago on what professional house cleaners need to know while cleaning in a COVID-19 world? It's a rocking class and it's still out there. If you want to take it, it's about a three hour program and there's a certificate of completion that you get at the end of it. And one of the things that we point out in that class is there's a long list of products that most likely render the virus, the SARS-CoV-2 virus, which is the actual virus that causes COVID-19, renders it where it's not infectious. However, being a novel virus, the safest thing to do is to follow the list that the CDC puts out. And we have that link. I think that link is in the, yeah, the resources for cleaning business today. And we'll show you that here at the end, but I would go to look at the products that the CDC put in. Could you put the link for just modern cleaning and that the COVID-19 test, the program? So in case you haven't seen it, Sharon, you weren't on, it's the link on the left, I believe. It's the COVID-19 training. It's broken up into two courses, 90 minutes each, and then the certificate is after that. It's pretty easy to find, easy to do, not easy to take the test. If you attempt to take the test before you take the course, you won't pass. Chances are good, you won't pass. Maybe you won't, I don't know. I'm not challenging anyone. All right, let's see. Leslie is pointing out that cabbage is another place that you can submit your PPP loan through. Somebody told me, Lendio also, that you can submit through there. I'm thinking, if you haven't submitted yet, you need to get on that quick though, because it is, those monies aren't going to last forever. How long was it open last time, Tom? A week? Well, the first $349 billion, and I'm just doing this for the day. I think it took them a few weeks to burn through that, but they weren't lending money initially because the banks, it took them a while just to even figure out how to get an application and the banks didn't know what they were doing and they were trying to get gotten. The second time around, the gap between when they ran out of money and I think like a week and a half, a week and a couple of days went by between they ran out of money until they got money again, that the banks were processing those applications that whole time with the expectation of getting money. So the thinking was that the money was going to be flying out the door when they got it because they had everybody all lined up. Although- They're buying out the door to me. Yeah, that's what I'm saying. It doesn't, in practice, I haven't talked to a lot of people who are being burdened with that. Yeah, I actually haven't heard of anyone who has gotten funds from the new round since they refunded. I know there were a lot of people that were funded after they said that they were done in that gap, but since they said that they were refunded, I haven't heard of anybody yet. So there might be just a little bit of processing time too. I did get a notification from my bank, I banked with Bank of America, that yeah, yeah, yeah, you're in queue, but I think that's the third email I've gotten like that. I don't know if anybody's like me, but when I keep getting repeat the same exact thing over and over again, I kind of get disheartened. Like, I don't wanna keep getting the same thing over and over again. It's making me feel like nothing's really happening. Especially when you're not getting what it is that you are looking for over and over again. Yeah, I'm getting nothing over and over again. Yeah, Leslie says her bank was clueless when it was not taking apps. Oh my gosh, if they're clueless at this stage of the game, Leslie, you need to go somewhere else, absolutely. Well, good thing you know about Cabbage, I'm so happy. Oh, Lenio is no longer accepting apps. You just tried with Harvest and they took our app, okay? I might try with Harvest. I did try with Cabbage already, so. Yeah, that's the deal. As I understand it, she can apply multiple through multiple institutions, correct? Yeah, you just can only accept it one time. That's sticky, yeah. But gosh, it's getting to the, we need to get it now. This is getting late. I mean, I really wanted to get mine late, but not too late, not this late, yeah. Rosemary's awaiting SBA approval from Chase. I have no idea where they are. You know, I used to make rooms with smaller guys. Okay, I didn't hear about that Rosemary. They shout out the big banks yesterday. Great, Big America is a big, is a big bank. So, poo, well just poo on that. I'm sorry for my poor behavior or my poor, Liz, Liz. Burbage there. My poor language, sorry. So, we learned something the other day. Friend and partner, Derek Christians, shared some information with us about some things that we can do in Google My Business and Google Guarantee that they've got some helpful functionality for COVID-19. Think we should share that, Liz? Yeah, I think it's great business moves for sure. So, right now- Smart business moves. Yeah, yeah, smart business moves that are also great. They realize how the business industry going where we are isn't disinfecting going to become the norm. I think you're right, Charles. That's what we've been talking about a lot is that ever going back to a time when you're not mentioning sanitizing, disinfecting something more than just cleaning is those days are probably passed. We're going to have to be doing that. People are going to be expecting that as a normal part of house cleaning, if you want to be perceived as a professional, at least. Let's see, if given the PPP loan, would your strategy be to pay the employees as if they were getting pre-COVID weekly pay as their base? If they earn more than pay actual earnings, considering a weekly bonus pay with PPP? Most people that I have talked with, Robin, and that's a lot of people just to say, most people are doing some type of a bonus. Many people are also doing like a little bump in the pay, giving it all sorts of different names, hero pay. People are trying to stay away from the hazard pay so that it doesn't sound so scary, but I know some people that are using that. So a lot of people are just like a little bump and then a bonus at the end. I know a lot of people are doing that. Lots of different ways to do it. What are the most common ways you've heard of people using that money, Tom, if they're open and actually cleaning? Yeah, bonuses even could be like a weekly bonus or just extra dollar per hour bonus and breaking it out separately on the paycheck. And I know, Liz, this was something I learned from you that you were making it very clear or your plans to make it very clear with your staff that this bonus money isn't even your money. It was something that the federal government gave you to give them for the next eight weeks to make sure that they're clear that this isn't gonna last forever and they're clearly seeing that money being broken out. So, yeah. And one step further is to be how happy you are that the government offered them that is offering you this opportunity to be able to hand out this money to your people. You need to get on the right side of that money really, really quickly. You've heard some stories about the employees being angry and feeling frustrated. They're being called off of unemployment where they're making the big bucks, right? To come back to work. So you need to really find a way to spin that fast before it goes down a bad little path there. That unemployment is interesting though because I've heard some horror stories in some states. It's just the backlog of people applying that they can't get their money. But the states, I mean, I know like here in South Carolina, they're really aggressive about going after employers and saying, hey, if you offer somebody their job back and if they didn't take it back, here's this really cool website that you can tell us immediately because we wanna know because we're running out of money and get them off of unemployment and the better. They didn't say that literally, but that was kind of the vibe of that. We're going broke. So please let me know if they're not. Yeah. Hey, Leslie, that is not an elephant on my wall. This is my family room here. My elephant is in my office, which I'll be in next week in my home office on that wall. And you'll see it next week. Ah, let's see. One of my staff is so happy because she has seen no money from unemployment. Oh, and she did not receive her stimulus. Oh my gosh, poor woman. She's not believing any of it, right? It's not coming. So she wants some work. Well, you know what's gonna happen to her is she's going to get this really big check and she's going to be really happy when that happens. One of my employees just got a $3,800 check last Friday. And she wasn't unhappy. Yeah, it was a good day for her. Oh gosh, Oklahoma hasn't gotten unemployment pay. I've heard a lot of that in Florida too that the system's really jacked up over there. Yeah, well, anything that you guys can do too while your people are not getting money. So I think I did mention to you guys before that we started our Corona Cash Pantry to help the people that weren't getting their monies. And that has been hugely successful actually. People are loving that. We've gotten a lot of donations. And what I've done is to make it more fun for them is they can send me, so they get a picture of what's in the pantry because I don't want everybody coming in, right? Into the office. And they can send me a text on any day that I'm there and I will run it out to their car. I will literally run the items out to their car. Not walk but run? They like to see me run. It's not a pretty sight and that's why it's fun for them. No, you ought to get some roller skates. No, I can't roller skate in my area where I'm at. I'm actually a really good roller skater, Tom. That would be really awesome. I think they just like watching me run. It's not good. Yeah, but I try real hard. Okay, let's see, I thought I saw something. Tom, so true. DEW actually called and asked if we had laid anyone off. No, okay. Wow, they actually called. They're running out of money in their life. Trying to get people off the rolls. Can you see my picture? We do. Do you have any links, though, Tom, before for the where to, where to, I want to say, report, not turn people in? Oh, this is for South Carolina. And I don't know, Kyle was just telling me about it. And I, I'm sorry, I don't, but it would only be South Carolina. That's the only state that I have firsthand knowledge of. Well, check unemployment. Where are y'all are? The water, the website and everybody's state for the unemployment office. And I would suspect they might make that really easy for you. There's a section for employers. And if they're doing the same thing in your state as they're doing in South Carolina, they're probably trying to make it really easy to let them know if you've offered people jobs and they didn't come back. Yeah, nice. Marcia, you're signing everybody up for the professional house cleaner training. Yay, smart move, smart business move right there. Good for you. Tom's gonna share something real quick. So I'll hit you guys up. Martha, I'm not ignoring you. Let's see what Tom has to show us. This is a smart business move right here. There's two of them, I think. Right, Tom, that you're gonna share? Yep, yep, yep, yep, yep, yep. Awesome. Good information, everybody pay attention. Okay, for those of you who are familiar with using Google Guarantee, they've added some additional functionality that specific for COVID-19 that I think it should take advantage of. You can see here, they've even given you a little bit of coaching here. Add service updates to your profile let customers know what's changed since COVID-19 by updating your profile. And the second part of that is market business is temporarily closed or accepting customers during COVID-19. So this is what you see as soon as you log into your account. But if you go over here and go to profiles and budget. This Google Local Services, Tom? No, this is your Google Guarantee. Google Guarantee. This is your paid stop. Your paid stop, Tom. Sorry guys. And you can see here at the top, they've got this section called COVID-19, How Local Services Responding. And where it says choose a business status. If you click on that, you got this dropdown taking customers or temporary closed. So depending on your status, you can change that. And over here where it says add, what did it say? Add service update to your profile. You can select various things about your business. Video appointments, that would be interesting. Now typically, I guess we would do quotes over the phone, but if we wanted to incorporate video, I guess you could. I don't know some businesses, I guess are doing that. Video estimates. If you're just getting a high call volume, you can let them know that. The things I think that are more specific to our business that would be more relevant is under the safety and health. If you're doing special things from a PPE standpoint, and I hope that you all are, I know that you are. I'm not even gonna ask that. So anybody who's doing Google Guarantee, you wanna log in, go to your business info and check that. Maintaining, practicing social distancing. I know that we're all doing that. And that's good to set the expectation with your clients that that's happening as well. Curbside service. Think we could get away without one less. No. I'm not thinking so. Tom really wanted you on my end, I don't think so, y'all. And yes, Charles, Google Guarantee. It's good to see you, Charles. I haven't seen you in a while. I haven't seen your name pop up. So good to see you. But you can say that and that will show up when you pop up in Google Guarantee. The other thing that's going on is when you go to your Google My Business account, you got the ability to create posts now. And for some reason, this is acting stupid. But we're gonna overcome that. My phone's acting stupid too. It's also overcoming. Happy to ask ya. Google Guarantee, that is paid. It is something that you sign up for. If you haven't heard of it, Charles definitely get on board. It's not everywhere yet. It's not offered everywhere yet. But the vast majority of places it is. And definitely worthwhile to get your name on there. Sharon wants to know, what is your number? What products do you recommend? Maybe she's talking to someone else. If you're talking to us, Sharon, let me know. I'm not exactly sure what you mean by number. Do you mean phone number? And by products, you're probably going to be, your best bet is going to be to take that training also. Bridget, sending it up right now, Google Guarantee. Yay, good job. So this is your Google My Business profile that shows up in Google. And this is for Atlanta office. And we have been closed, but we're gonna resume business on fourth. So I'm gonna add that note here under a post under the COVID-19 update, man. So you guys noticed that Google is ready for you to do this. That's why they have a special place just for COVID-19 updates. And we know that Google loves it when you engage in your interactive with maintaining your profile. That's why it's important to update it on a regular basis and upload pictures and do posts. And I have no idea how much additional weight they would put on the COVID-19 in terms of using that functionality. But from an SEO standpoint, you gotta think that it would give you a little bit of a bump. So even if you don't have anything really profound to say, I think it would be a really good idea just to go in and create some type of post under COVID-19. If it's just explaining that you've gone through, your training and you got your certificate and you're using your PPE and proper disinfectants. And you could tell your story there. And I think it's not gonna guarantee you, put you right at the top from a page rank standpoint, but it would have to help. And guaranteed it's not going to hurt and right now you're looking for every advantage. So this is another opportunity, another advantage. So take it. Tom, we're having a lot of people that don't know what Google Guarantee is. Can you give us a quick rundown? Did I close that? I think I did. Google Guarantee is paid advertising in Google. That, I don't know, let's see if we can. Typically it pops up here along the top. I'm not sure why we're not seeing it there. Those are the three ads up at the top of Google. That's a relatively new product. It's been out, well, I don't know. It's been out for a good while then. A year? A year. Maybe two. Both of you too. So it's good for advertising. Susan, getting work, getting time. You see these ads here at the top? These are Google Guarantee ads. And if I click on that, it's going to cost this person some money. So I'm not going to do that, but. Thank you, Tom. You're going to go ahead and click on that Amazon. Yeah, it's pretty good bargain. Or at least it used to be quite frankly, we haven't been doing any advertising here for the last couple of months. So I don't know. Liz, are you guys doing any in Olympia? No, we don't even have Google Guarantee yet. Wow, that's right. That's why I said, you know, it's not everywhere yet. It's kind of like the restaurants and just a lot of things you guys don't have out there. We have all restaurants now, so leave us alone. Okay. So, you know, Liz lives in the state capital of Washington, which is a large and progressive state and not too far from Seattle, but Olympia is like, maybe are at me, isn't it? It's little, it's not that, it's not that little. I think we have 35,000, our population is 35,000. So, but we have a larger area. It's not just Olympia, it's because Olympia is small. So there's Lacey Olympia, Tomwater, and that more area is like 80,000 people. That's really big. In the entire Olympia Metroplex? Yeah. Tom loves to make fun of us. We're little, it's a little flat. Liz spends a fair amount of time, you know, in Charleston and we, you know, it's kind of funny. It's like, she sees a lot of things that it's like, we don't have any of those in Olympia and it's like, I've had a nickel every time I heard, well, we don't have that in Olympia. Yeah, it's true. We don't have so many things. I had never had Indian food. We don't have Indian food in Olympia. When one of my first trips to see Tom, I really wanted to go to, what's the name of that place? I only been there the one time that I was at Airplace. That $5 pizza, yeah, this is pizza. They make it look so good on the TV. So there's an advertisement on TV, but no CeCe's Pizza. So I'm like, can we go there, please? Tom's like, do we have to? So, yeah, we don't have a lot of places to eat. It's one of my favorite things to do in Charleston. They have some of the best food, burnt ends. Hey, that's one of my favorite things to eat. All of your demographics, the same thing, Leslie. Yeah, people make fun of you. I know you're paying. Yeah, it's nice though in some other ways. All right, so Google Local. So hopefully you guys saw that because we were kind of chatting through everything. So some updates to Google, right? Google Guarantee, and then also your Google Local page. And anytime you can update something in Google Local, that's gonna be awesome for you. It's not gonna hurt you. And they really like it when you update your days and times and hours. They really love it if there's a holiday, if you update your hours. Even if your hours are the same, go in and update them and show that they're the same. They really like that. I'm batting that, you know, to Google my business, you're probably getting some serious extra points for doing a COVID-19 post. That's not hanging fruit. Everybody needs to be doing that tonight. It only makes sense, right? Because Google wants to stay at the top of all search, all the time. And what are people searching for more than COVID-19 right now? Other than places to eat, right? Or PPP money. Yeah, I actually probably PPP money is one of that. So Sharon has a question here. Let's see what she says. It is a common area, had a condo complex and they are asking me to clean it for them because of the family that had it. There was a family that had COVID-19. I just want to make sure I, as everyone else, is safe and can help them. I have bleach and 409 and isopropyl rubbing alcohol. Is that enough? I'll leave that to you, Tom. No, you need to back up. I mean, my best answer would be, you know, you need the right tools. You need the right cleaning agents. You need the right training. You need, just think of it like a three-legged stool. And if I can have all the chemicals in the world, but if I don't have the right tools, and in this case with COVID-19 tools, a big part of our toolkit is our personal protective equipment. We're talking about face masks. We're talking about eye protection. We're talking about the appropriate type of gloves. We're talking about shoe covers. More importantly, we're talking about training because if the people that are doing this work aren't properly trained on how to use the right tools, how to, what they call Dawn and Doth their PPE, and how to use those cleaning agents in a right way, because you can have a viable disinfectant, but if you don't apply it the way the instructions tell you to apply it, you really aren't getting the effect. You really aren't neutralizing the virus the way that you think that you are, the way that you're supposed to be. So getting the right products is a plus. And as far as bleachers are disinfecting, it can be if you mix it properly, but honestly, I would go back to the CDC website and look at some of the products that they're recommending. But out of everything that we're talking about here, I take the training, in my opinion, is the top of the list. You got to know what to do with all of that, and then you got to get the right equipment, especially the right PPE, and then start thinking about what cleaning agents you want to be using. Yeah, Sharon, I'm going to piggyback on what Tom said. The very, very first thing that you need to get, the very first thing that you need to get is understanding. And so you need to be able to understand what the needs are and what you need to have to be able to meet those needs because people can say, yeah, yeah, yeah, bleach is good, but bleach is not the answer if you don't know how to apply it and what proportions, when after cleaning, not before, there's so much more to it than just the product. So the first thing you need to get is understanding. Easiest way, get some training and get some training that is really well-rounded training. And that's why we're really recommending the COVID-19 training. It tells you what you need to know specifically for COVID-19. I mean, you're not going to find better training out there for COVID-19 training. Leslie's chiming in that bleach is unstable. Yeah, then for cleaning common areas in a multifamily unit, there's all kinds of risks with trying to do that with bleach. There's a lot of other products that you would prefer to use other than a chlorine-based bleach. Yeah. Martha is asking a question earlier, Tom, that I had to let go. Would it be wise for a business owner to apply for unemployment? I did qualify for the SBA, but obviously is not to pay my personal bills and we are operating at 10%. I know some business owners who have done that and have successfully gotten it and it was okay in their state. I'm thinking that's almost a state-by-state thing. I mean- And your structure too, right? Your business structure. You could ask the question. I mean, you could like go through the application process and just full disclosure and be honest. This is, you know, I own the business and this is what I do and see what they say. We have a regular guest on this Facebook Live Is it that guy whose name rhymes with crickets? It might be. But he probably has disclosed on this smart business move is that he successfully is drawing. Now, you know what? They've gone back to work now and they're actually doing some cleaning. So I wonder if he could wait and hire himself back last. I need to ask. He might be on Workshare too. He might be on Workshare. Just working a little bit of time. We'll have to get him back on here next week and get an update on his employment status. Also, Tom, let's see. Can you give us some clarity? We are hearing all about the PHT program, the HPT program, the HPT program. Can you tell us what is the actual name of the program that you are putting out on Wednesday at noon? Wow. Okay, you got me confused now. I think it's professional house cleaning. Yeah. So what would that acronym be? P-A-T-T, right? Are P-H-C training? Yes, professional house cleaner training. Okay. So the question around the P-H-C training is we have a couple. Bridget wants to know, is she gonna get an email for the program after uploading the employee names and stuff? Was she gonna get an email or? Yes, you'll get an email, Bridget. And then somebody else asked. So I can't find the question. Somebody else asked, if they only have a few people, should they sign up for the group or individually? The ballpark pricing starts after five. So it starts at six or more. So if it's five or less, it's probably easier just to enroll as single classes and everybody gets their own login and password. And if you do that between now and Wednesday, it's 50% off for that. And Wednesday at noon Eastern, you'll be ready to hit the ground running. Yay. And Martha, I don't know if you saw it or not, but Debbie Baker says that she got SBA and she got approved for unemployment. So if that's helpful to you to know, to see somebody that you could actually ask some questions of. Again, you're gonna have to, it's state by state. So you're still gonna have to go after it in your own state and find out there. But if that makes you feel a little bit better. Oh, let's see, we've got some new comments here. Where are they? Oh, good, Tom. Did you put up the, oh, you didn't put it up. Yeah, I put it up to the P- Did you just pop it up on your screen? Sure. And the only reason I really wanna pop it up on your screen is because there's two links and I wanna make sure that people understand exactly what it is they're signing up for. I don't want people to think they're getting the professional house cleaning program and then sign up for the COVID-19 training program instead. All right, you guys, so go ahead, Tom. No, there's two completely different classes. The COVID-19 training is here on the left. And when you click on that, it will take you to this page and it explains those two parts. One part is the science and the other part we call practical application. You know, our training, we think it's really important, regardless of the program, that we share the why behind the why. I mean, that's the difference between just doing a task versus truly being a professional. And Liz talks a lot about matter, meaning measure and you really don't know what the whole meaning is. You don't really feel the true intrinsic value and don't appreciate the value you're creating without knowing the why. So that's the science part and the practical application. And over here, this button here for the house cleaning professional. Wow, we got that backwards. Professional house, holy cow. Look at that, Liz. Okay, so it's not professional house cleaning. No, it's not professional house cleaning. This label is wrong. Okay. We will get that fixed. My apologies. Well, you know, that explains why we keep getting multiple different. I'm going to have it. I would have to fire my assistant, but I can't. We love her. We love her too. I love my assistant doing that. Tom's assistant is his youngest daughter, his middle child, and she is a delight. He fired her there in uprising. She's a freshman at Clemson and she's been finishing this semester over the last month plus at home. I've been wearing her out with this stuff, but she's got like a big calculus exam in the morning that she's been trying to study for. So I've been trying to not bug her a whole lot, but we'll get that fixed. Anyway, that's professional house cleaning. When you click on that, it will take you to this. Two-way, Bridget says two-way. She's already told her employees the HTTP. They've changed the name. Okay, we'll do that. We'll rebuild the whole thing. Now, we'll get it right. We're just testing. I just want to make sure everybody's paying attention. You guys passed. I'm excited or proud for you guys, but... Beatriz says that the code wasn't working yesterday, Tom. I think after eight o'clock, we're having some better luck. If you did it early on, Beatriz, that might be why. Try again. Yeah, Tom, is that correct? Yeah, it's working now. It's to do... And all caps, pre-sale all caps. So if I go here, and... I mean, here's an example of it being... Actually, for... We changed this. You don't even need the code. If you get here, you're getting your double discount, because you can see that I can go ahead and say... Can you make it bigger, Tom? We can't really see. Okay. I can do... I think this is answering your question, Linda. Okay, Bridget said she was able to purchase in bulk while on this Facebook Live, so that's great. So it looks like you put in 10, and as soon as you hit update, it takes off the discount. That's what it looks like, Tom. Yeah? Yeah. And this gets confusing, too, because it shows you the negative number. It shows you the discount. That's not your price. Your price is a smaller number below what you're actually paying. Okay, so hopefully that makes sense, Linda. So like in this case, if you can see it here, the price would be $420.75 when it started out at $990 for 10 programs. Yeah. Okay. Oh, good. Heather says it worked for her, too. Okay, it looks like we're getting a lot of people that it's working for, so that's good. Oh, we did have a little bit of glitch yesterday, you guys. So try again today, and it looks like everything's up and running smoothly. Yay. We're moving fast. Yeah. That's what you have to do in COVID-19 world. There's not a lot of time. Just, you know, it's like, you know, it's like a month's worth of stuff happens in a day, right? Yeah. It's a little bit, it's not quite as fast as it was when it first was coming down. It was crazy. So things are mellowing out a little, but still, especially now, things are starting to open up. What areas are opening up? Do you know, Tom? I know that we are reducing restrictions. Here in Washington state, we're not completely open, but we've opened up for some construction and for a few other things. My brother has a construction company and he also got his PPP money, just got his PPP money and they're just opening it up. So he's like perfect timing for him. He's going to be crushing it. Okay, let's see. Can you explain how we make this work if we bought one spot and want to have employees see it? Can they log in under our login or how do we handle that? You can log in with one log in and if you wanted to get everybody around the computer or project the program on the screen, you can have as many people watch it as you can fit in the room, I guess. Not fit in the room. As long as they're six feet apart, you can fit in as many people in the room as you can fit in. Room meeting or something. The person who signed up for the class, first thing in last name, there's only one test and there's only one certificate. So they took it together and passed the exam. Then they would get one certificate with one name on it. You can't take it more than once. So, Danita, if you were doing that, you would get the certificate which is less helpful than having your employees get the certificate because one of the big values in this training is giving your people confidence and a feeling that they matter and that there is true meaning in their work, that they are making a big difference and they're going out there. So the certificate actually helps with that. Not just the certificate, but taking the training with the idea in mind that they are going to be getting that certificate is that's a shift in mindset. It has people thinking in a much different way. Trying harder to absorb the information than if they are just being sat in front of a screen, everybody is watching it. Now, I know you guys can do that. Anybody can do whatever they want, but I'm recommending that you have the people take it individually, get their own certificates, print the certificates out, put them on Facebook, share them, put them on a wall if you want to. I don't care how, but share them. Make a big deal out of this. Remember, you're trying to do more. Training is hugely important, and obviously we believe that this training is vital for your company and for professionalizing the industry, but don't forget the extra additional boost of making it good for your employees. The real, I mean, the value comes in several different ways, but one dimension, and it still gets back to the matter-meaning measure part of this, is that how does one see themselves? Am I just a house cleaner, or am I a professional? We're working really hard, and I think you're going to see. If you aren't sure, just sign up and take the class yourself. By the time next Wednesday, just the first module, once you see it, I think it'll be clear that the people that are clean or your cleaning professionals will clean their jobs differently. And if you think about, you should probably get at least $1,000 a week out of a cleaning professional, as well as over 50 grand a year, making this investment relative to the return that you would get just with some marginal improvement, but I think it's going to be a sea change in terms of seeing how important your job is and doing it from a perspective of, you know, you're in the front line of defense and healthcare. I mean, it's a different way of looking at your job. Absolutely. Tom, we do have an interesting question that nobody has posed yet. Linda wants to know, if an employee takes the class with her own login, can they go back repeatedly? She's concerned that if someone quits, they can go back with their own employees to be trained. So they could conceivably leave the company and then take this training that she's provided to them and give it to employees that they might hire on the side. Well, that's interesting. I guess it would depend on how you signed up. If everybody signed up as an individual, they call that self-enrolling, it's just like you sit down and type in your name and your email address and enter a credit card and bang, class is in front of you. We don't know if that person in like, gosh, hundreds of people have taken the COVID-19 training and all we know is an email address and a first and last name. We don't know if, you know, they work for a larger company that had them to do that. We don't know if they were solo and just, you know, did that, you know, for themselves or we have no idea who they are or who they work for. So if they roll that way, we don't know what to do. If you enroll them... But Danita's right, Tom. Yesterday you mentioned something about it only being good for 90 days. Well, that is true. Yeah, so Linda, as long as you can keep them working for you for 90 days and if you give them this training, chances are so much better that you will be able to make that happen. Then after 90 days, it's a root point. I totally forgot about that. Sorry. But the other thing to know, if you do the bulk enrollment where you sign up as a company and you buy, you know, 10, 20, whatever, that's a different process and basically you give us a list of all your people and we upload it. So at that point, if you wanted to take somebody into the program, I guess we could do that. Now, that seat's been burned. We can't give it to somebody else. I mean, you've used that seat, but at least we could... If it's your seat that you gave to somebody else and if you want us to deactivate it, we could do that. Okay, so Tom, I'm going to remind you that you are adding an extra layer of work to this very, very cheap program that later you could be mad about. So I'm going to recommend y'all that... Don't ask me to do that. Yeah, don't do that. Yeah, don't do that. Because he will say yes to almost everything, but really the reason why we're able to provide the course so inexpensively is because we're trying to keep that over at very low. You guys know how that is. You run your own companies, right? If we have this huge overhead, this indirect labor cost then pretty soon, we can't even afford to do it. It's going to end up being a situation where, okay, well, we can't do the program anymore. So, no. Okay, Susan wants to know, Tom, she purchased one seat last night and she didn't see the bulk purchase area. It was probably before eight maybe. If I want to buy in bulk now, can the one I purchased be added to the 15% discount? Somehow we can probably figure out how to do that. I'm going to need Kate's help and if we could let her take her exam tomorrow, have that discussion afterwards. The class doesn't start until next Wednesday. But yeah, we understand because the bulk pricing was goofed up after the call. It took us a little bit of time to get that figured out. So, send an email to mail at moderncleaning.com explaining what's going on. And if you give us a couple of days, we'll get it squared away before Wednesday. And, Denit, where you buy in bulk is when you open up that window, just scroll down and the bulk purchasing option is on the right-hand side. They're two right next to each other so you'll be able to see it. Janina wants to know, oh, you're going to show? Over here, you just click on, this is for the professional housing program. And over here, buy multiple classes for your team. We're going to redo this. This is graphic. It's supposed to be bigger and this is going to be explained better. But this is where you do it and you just press on this button and it gives you more explanation and it tells you what the discounts are. You're getting the extra 50% off of that for the next, between now and Wednesday. And here you just enter in how many classes you want and hit update. So 10 classes at $99 would be $990 but you take the bulk discount and the 50% off of that and basically it comes out to be like $42 a class. If it's a bigger number, like the biggest discount is anything over 50. So, wow. So that says like $5,000 but by the time you're done it's 12, so what's that? Like $25, $24 in change of class. I need to tell Laura. Laura Smith if you're not on here you need to get, I'll hook her up Tom. I don't want her to miss this and you know with Juno and they're supposed to be coming home from the hospital today. I don't want her to miss out. So I'll reach out to her. Okay. Janina wants to know Tom, hey Janina, long time no see. Would you say the language on the videos and the test are easy enough for someone with a language barrier? Six out of 10 skills able to take the course. I'm not sure. I guess I don't know. I don't know the answer to that question. I don't either. Gosh, you know what I would do? It would be worth it to you. You're going to want this information anyway. You personally are going to. It's excellent information. Take it yourself and find out if you think it's something that your people would be able to digest. I'm leaning toward there's going to have to be somebody there interpreting to get the full impact of the message. Sorry, I wish I could say the opposite but I'm pretty sure to be able to get the full impact. I'm making assumptions here because I guess there's a broad spectrum of possibilities when you say that people might need a little extra help. We're writing it for technicians. Make no misunderstanding and we remind ourselves that about every 10 minutes That's what I was going to say. Don't forget. But that being said, you're getting into the lies of what it is that you're doing. It's a more involved discussion than remove soil from a surface, spray and let's keep wet for 10 minutes, wipe dry. It's a deeper discussion. Yeah, and so I feel like I'm leaning toward they're going to need help to just make it clear. Linda says, isn't a good idea to add in my bulk two spots that I do not know a name yet. If the two do not come back, I will have to hire to meet PPP requirements. My answer to that would be yes. You're going to have to hire those two people anyway. So in my world that would just be more incentive for me to jump on that and get them hired. Talking to a lot of cleaning business owners there's this thing that we say a lot in our training programs it's like at any point in time you got too much one thing and not enough of something else. You got too many customers, not enough cleaning professionals, you got too many clean professionals, not enough customers in this world, especially if you got PPP money, if you're going to be wrong, you want to be wrong by having too many cleaning professionals. In too many cases I hear people saying I've got jobs and I don't have anybody to clean them and the government wants to pay their pay. That's bad. That's bad. You need to have this is one time when we're all in agreement that you need to have more employees than you have worked for. Absolutely. Over hire, over hire. That's not always the case. A lot of times where different people are in conflict and Derek all operate a little bit differently so we don't always want to have more cleaning professionals than we have worked for but right now, absolutely err on the side of too many people. You can always find work for them. Okay, let's see. Yeah, take it and see how hard it is. I think that's the best. You're going to know better than anybody else. Let's see. I'm going to talk about something else, Tommy. I guess we're kind of out of time here. Maybe you could throw up the clean business today link for us and I will try to remember what this other thing was. There was another thing. Yeah, what was it? I don't know. I should have written it down. I'm so busy with paper today writing notes and making myself little graphs that I didn't get that written down. Okay, so clean business today, cleanbusesday.com over here you can subscribe if you haven't subscribed you want to you'll you'll you'll get our newsletter got a secret page here that you got to know the URL and it's coronavirus dash downloads and I'll post this in the chat. Oh, that's good. Thank you. And this has got the downloads. I mean there's there's edible word documents. There's a lot of things here download some of them are examples of blog articles communication. A lot of the stuff initially was was around the communication plan and how are you going to talk to your to your team members and to your clients um um somewhere in here is a link to the CDC I know we've got that link in the COVID-19 training for which what are we looking for here for the count for the um prescribed disinfectants by the CDC oh yeah well we'll we'll get that out Susan is saying that in Tennessee if employees don't feel comfortable coming back to work when they're ready to open that they will still get the federal unemployment that the $600 stimulus I have heard that in a couple of states and I'll be curious to see how you turn that into an opportunity that will become an opportunity in some way I don't know what that is but I'm curious to see who lights on that opportunity first somebody's going to figure that out and then going to really make that work for them I can't find much guidance for the same situation in Georgia um most of the states have exactly the opposite wording and uh we're trying to think where we have this too I can find some verbiage for you around that Bridget let me write myself a note and we can have Tom tell it like it is tomorrow around this okie dokie what do we got here Tom um this is a question the question came up earlier about you know what disinfectants do I want to use for COVID you know you learned the COVID class that it's uh you know envelope RNA envelope virus is really fragile soap and water does a really good job of rendering it uh an active but they don't have a lot of research on it so there's a list of disinfectants that the EPA recommend for COVID it's on the CDC website I so it's hard to think about some of this stuff too you guys because we hear you know you see a lot of those funny memes that are out and about and the different Facebook posts it's really easy to disable soap and water make sure you get strong enough disinfectant so it's like these mixed messages everywhere so that's why you got kind of have to get all of the information and like we were saying earlier I think to who are we talking to Martha maybe that first thing is information make sure that you have all the information get your testing in another thing I wanted to say this isn't what we were going to talk about earlier but most of us are getting two types of money we're getting the idle money and then we're getting the PPP money both of those monies have a this training has a place in both of those monies so training is a great way to spend some of your idle money right to grow your business and be prepared for the next wave which we don't know yet we don't know what's coming yet what what's the word Tom because it is and Christ I don't know the time so we don't know what's coming so get that training second thing is PPP this is a great thing if you don't have enough work for your people to do training is a great thing for them to be doing so make sure that they're ready they're confident and they know they have the information to be able to do the right work you'll never train your people more cheaply than what you can right now now's the time and you make a good point you need to get prepared for cleaning in a COVID-19 world for you know relatively long time you know we're talking probably a couple of years not a couple of months there's some encouraging things you know we talked about the Gilead drug Remdesivir that seems to have some effectiveness some efficacy of taking sick people and getting them out of the hospital a few days sooner and maybe not as many people are dying so that makes people feel a little bit better but it's a long time coming before they actually come up with a vaccine and even after they do that being able to make enough of it you start thinking about the number of people across the world they're going to need it it's going to take them a long time just to produce enough vaccine and then distributing it and getting people to take it and it's it's going to be a couple of years or more before this thing's in our rear view mirror some people think it's going to be longer than a couple of years it just depends but I think it's really safe to say that you're making a smart business move if you're making decisions now with the assumption that you're going to be cleaning in a COVID-19 world for the next couple of years yeah Leslie says it's not going away it's going to be back it's not gone yet so coming back is kind of a loose sort of a term we're not through it yet y'all we're kind of in that mode of yeah we're on the far side we're almost through it we're really not so we're just so tired of it that we're just saying we're ready we're ready to be done ready to go out and do our stuff we love you too here's the skinny 30,000 people a day being diagnosed with it and 2,000 people a day are dying from it so it's far from over in this country in the United States okay guys real quick I wanted to say one more thing real quick Tom most of the states now are having a lot of opportunity for more testing and I do know of two companies that are sending samples of their employees for the COVID-19 test I'm doing that in my company as well we have a place that we send people with no symptoms you can send them to be tested I think that that also remember mixed bag there though because a lot of people some estimates are 1 in 4 are showing symptoms so 3 out of 4 are not so you send all your employees over to get tested and you find out that 25% of them are positive that could be a little bit scary so just a thought here's the skinny on that the FDA used to have really strict rules in terms of how tests were developed they basically threw all of that out the window when people are getting sick and they didn't have any tests so a whole lot of companies started coming out with their COVID-19 test and some of them aren't very good and when they aren't very good what typically happens is you get false positives that they probably you've got it but you're asymptomatic but really you don't have it but it was just a bad test so I'm not saying don't get tested or don't test your people that's not what I'm saying there's a viable chance that it was just a bad test good information right nothing is set in stone right now y'all nothing maybe a little bit but very little also I'm just going to say real quick I know we're leaving I just want to say we were supposed to get the details and the rules around can we go Tuesday we were supposed to get it Tuesday I was fine when they said Tuesday but now it's Thursday alrighty okay Tom thanks guys we'll see y'all tomorrow and don't forget Tom what are they supposed to do tonight relax take care hey we're almost to Friday okay it's been a long week I think maybe we're getting used to that by now right it doesn't feel as long as it was before that's for sure appreciate your guys help we'll see you tomorrow bye y'all