Professional speaker and New York Times bestselling author, Shep Hyken, talks about an Amazing customer service company Simplicity Sofas. They focus on quality, innovation and improvement. They jump to supporting their customers and resolving issues. They communicate, keep their customers updated and follow through.
To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com.