 Dear students, I welcome you in the course of leadership, emotional intelligence and decision making. This is module number 164 and this module is talking about adopting the three Rs and obviously we have to turn our adversaries into our allies. When we talk about the three Rs, these are reciprocity, redirection and rationality and these three Rs lead us towards effective decision making and towards better negotiations. When we talk about these three Rs, there are certain circumstances in which these three Rs can result into a failure. And what if the three Rs fail, now let us look at these three Rs in detail. When we talk about the three Rs and their failure, remember that there are different aspects that we have to understand. For example, remember that timing matters and what do we mean by the timing? That people in power need a reason to interact or kis vakat apun se interaction kar rahe ho, kis vakat apun se bahachit kar rahe ho, yeh jaana bahut zoroori hai aur sahi vakt ka intakhaab aap ko zyada behter mowa ke dega that you are able to express your point of view and they are able to express their point of view. What if the three Rs fail mein, jyad rakhiga ki we have to strive for collaboration indirectly. For example, work well with a third party who is your rival aur uske saath kaam karna, aap ke liye zoroori isliye hai taaki aap uske bhi view point ko, wo sumat seko, aap yeh jaan seko ki uska perspective kya hai aur wo rival kis tarika se aap ke saath interact karna chata hai taaki hain aapne collaborative sense ko wo develop kar sakein. Likewise, we have to recognize when to look elsewhere, which means what? Sometimes the effort needed to reverse our rivalry is so great that the returns are so low for you and your company and that you are better off developing the same resources in another relationship because jyotinno Rs hai hain hain hain paas reciprocity ka, redirection ka aur rationality ka, these are not just magic words, these are the strategies jyoske hain hain hain aapne objectives ko achieve krte hain. Lekin agar hain hain yeh lagin ki, in tino Rs ko use krne ke baav jyot bhi, hain desired outcomes achieve nahin kar paah rahe hain, to it is better ke aap switch kar jayin kisi aur relationship, kisi aur stakeholder taluk ke andar jaha pa aap ko better outcomes achieve hoon. So, the three Rs are effective, but they aren't a guarantee of diffusing resistance. What should you do if strategy is not working? Us maksat ke liye hain tin points ko dekha, ki we have to strive for collaboration, we have to remember that timing is important and we have to recognize when to look elsewhere. Likewise, in tino Rs ke baare mein last but not the least point yad rakhyeega ke redirect the negative emotions, yeh cheez hamare liye bohot zeroori isliye hai kyunke baaz okaat aapki negativities aapki positivities ke upar compromise wo ley aati hain. Another thing is ke reciprocity give you the chance before you ask, so you have to give before you ask, you have to prove yourself, you have to come up with your understanding that you are able to get what other person is trying to come up with. So reciprocity is a give and take rule aur reciprocity ke andar hain hume bohot kareful rahe hain ke kis tari ke se ham duhse shaks ko convince kar sakte hain to get to your point. Obviously jab ham rationality ki baat karte hain to we have to be coming up with proper clear reasons and logics aur un reasons and logics ko follow up ki yeh baghear, hamare liye difficult hoega to find out the clue ke why we are deciding and when we are going to get the maximum outcome out of our decision. So remember ke is reciprocity, redirection aur rationality ke rules, again they are not magic words, they are strategies, they are the ways to get you towards the better outcome lekin hain hume yeh sochna hain ke ham im teeno ko use karte hua apne desired objectives ko acheev wo kaise karenge. Dear students yehad rakhyeega yeh emotional intelligence ki aapko har vakh zoroorat hoge aur aapko apne emotional intelligence ko behhta se behhtaar banana hain aur during the negotiation, during the bargaining, during the decision making, aapko emotional intelligence honne ke liye redirection rationality aur reciprocity in ki zoroorat rahegi. Thank you.