 Hi y'all this here and I know that a lot of our cleaning business owners are struggling with their employees in a few different ways so I wanted to create this video actually Maria Dorian asked me to create this video to help you guys with some messaging for your employees. I'm also going to make a few daily engagement videos for you to play for your employees. I'll probably be making those tomorrow but for now I just want to get this messaging out. Right so the first thing is stay in contact with your employees and talk to them about what they're doing well what you're doing how how this whole thing is playing out treat them like they are I'm not going to say exactly business partners but like they're in this business with you so that they feel like they're in this thing with you so one of the best engagement tools that there is out there is to have a problem and overcome the problem together a lot of businesses will actually create problems that they can then engage their employees with and then overcome that problem together because it's a bonding exercise it's why a lot of the like a lot of the programs where you're going to have engagement you're trying to create engagement your company they'll come in and they'll do all of these exercises where there's something really hard to do and you have to do it together and then roll better together and it sounds ridiculous but the reason it it people do it is because it actually works so you take advantage of that so talk with them about the problem and that was the key that I just said talk with them about the problem don't talk to them about the problem talk with them about what's going on and here's what we're doing on this side what are you guys doing what do you guys thinking about is there anything else that we should be doing that we haven't thought about to talk with your people instead of at them and then do it regularly don't do don't just have one one thing that you say to them and then that's it you already told them everything so why do you have to continue talking to them oh again do it with them have them be part of the process with you have them help you brainstorm and figure out what we're gonna do next okay customers are skipping customers are going on hold customers are some are canceling some are immune compromised right so they can't have you in their houses so talk with your employees about that what are we going to do you guys do you have any ideas what else can we do are there other avenues for us right so the first thing is talk with your employees about what's going on the second thing is talk with them a lot keep keeping contact with them not just one conversation okay so talk with them keep in contact with them keep talking to them keep talking with them and actually to them to someone right but more with but keep talking with them about what's going on and where where you guys are and what you're thinking is why because things are changing every day right every day and especially on Mondays you go home on Friday most of you and then you come back to work on Monday and everything has blown up okay so it's okay doesn't have to be scary it just means we're working on a faster timeline right now so talk with your people talk with them consistently and then third thing is show them how they are part of the solution help them to see what is great about what they're doing okay and so some of you are going to be thinking but they're scared shouldn't I be getting that fear thing first so first show them how great everything is for them get them thinking in the positive what what's great how can I be helpful what are they doing so some things that you can point out for them is how some of the areas that you're cleaning for especially if we're going to have to hibernate that word better is want to keep clean people's home environment so that when they do hibernate that they're not sitting in nasty juices doesn't that sound worse saying nasty juices absolutely does all right but we want to clean their environment so that they are in a nice safe clean environment if they're going to be hibernating okay the second thing is people are getting sick a lot of people are getting sick that's just the reality of the situation right now but some of the people that aren't getting sick are young people are your employees so I'm I sort of got off track there a little bit I wanted to say one more point before I transitioned into hitting their fears I want to say one more thing about how to make them feel good about what they're doing so going in and helping people in their environments especially if we're going to be hibernating and making sure that their space is clean but also you're helping to make the space clean for the family for the entire family especially for anybody that has to leave a medical professionals really big deal first responders they're out there they're in the thick of things they come home to their families and we don't want them spreading anything to their family so that's another way that they can really be helpful also common areas for the elderly if you clean in any retirement type environments maybe where the people are still self-sufficient maybe they have like their own little apartments but there are common areas maybe they have clubhouses or they might have like a beauty parlor whatever whatever they have who can clean that stuff and maybe not just clean maybe your message can be about your sanitizing and disinfecting we're doing more than just cleaning okay okay so those are the things about how they can really start to feel like wow we actually can make an impact and we're going to make a big difference here so that's the third thing show them how they can make a difference and then the fourth thing is show them why they're the right people to be making a difference and so this is how you overcome the fear thing by showing them how they personally matter that they are safe and they are the right people so some things about that and I wrote myself a few notes because there's so many here so the first thing is that this is one of the safest service type jobs that there are out there when you see anybody working at fast food right because fast food is still open in most places it is here do you see them wearing gloves do you see them washing their hands between every time they serve this person or that person do you see them doing any of those things they're not so we are alright we're automatically our natural practices are much better than even their stepped up practices this is what what you see everybody else doing this is their stepped up practice you guys so their stepped up practice is not as good as your company's basic practice the things that you're already doing now you're also stepping up your processes even if you're green I'm pretty sure that you have added some disinfectant to your arsenal because we are in the business of fighting infection right that's what we do and cleaning for health and safety so part of what you want to be talking to them about why they're the right people is here's my little phrase that we're using at our company is that we are essential services because we sanitize and disinfect for health and safety so that's our blurb that we're using at our company what's your blurb get a blurb for your company why is your company the right company and your people why are your people the right people right another one on my list is how long have you been doing this even if you have only been in business for one year okay and and some of you maybe even less time than that but for however long you've been doing this you have been cleaning surfaces exponentially longer than anybody out there that doesn't clean for a living how many more just think about in one day even if it's your one company and it's just you and you've only been cleaning for three months let's say and you're cleaning in one day you're cleaning four houses I mean two houses and you're cleaning probably a minimum of four toilets that for even even numbers let's say you're cleaning five and one day in one week you're cleaning 25 toilets in one month you're cleaning over a hundred toilets in three months you've now cleaned 300 toilets in just three months in three months time how many times do you think your typical employee has cleaned a toilet what what maybe 16 20 right so 300 times that's how often you're that's how much post you're cleaning that's how much more experience you have cleaning that's how much more practice you have cleaning that's how much more access you have had to all of the different germs pathogens viruses all right so now this one is tricky this one when you present this you have to say it the right way so be careful if you don't just let's get more okay so here's the right way ready I'm going to do it for you right here okay and you guys I want you to remember that we have always been cleaning dirty surfaces we have always been cleaning infected surfaces surfaces people just didn't tell us in the past now they're telling us now we have an even better opportunity and now we can be even more prepared now we absolutely should always be practicing these safe surface safe practices and we should always be cleaning like there is virus on every single surface that we clean and now we're just going to be doing that more so we're not really doing anything any different than we've ever been in the past we just now have a little bit more forewarning about it right so we really are uniquely prepared to handle this because we've already been doing it for years now granted a lot of the things that were on surfaces before were not as severe as the coronavirus but a lot of them actually were right many of you will remember when AIDS was a really big deal and we didn't know how it spread we we were confused and lost we still have that T there's a lot of the hepatitis things that are out there right so there's a lot of stuff out there on surfaces that we've already been cleaning and doing an amazing job at and not getting sick right the other thing is you'll forget you guys we are always in our and I said it earlier but now I'm going to repeat it on purpose so everybody is paying attention instead of once said it lightly about the the other workers how we are safer right we told them how compared to the other people now I'm going to come back to that again okay I'm going to say it again and say and don't forget you guys we are wearing our personal protective equipment all day every day and on top of that we're disinfecting every single thing we touch sanitizing and disinfecting I don't know which one your company is doing right maybe you're doing both I don't know but use the correct term but we are sanitizing and disinfecting everything we touch and our PPE right you can find a safer job than this please your own home isn't as safe as the job that you are doing when you're out about okay another one is um this oh gosh I should have put this one on the other one I didn't even think of it sorry you guys I have this one listed on my on my list on a different place but let's go back to how they can actually make a difference and how they can matter there's one more point there we are not only providing physical safety for people we are providing physical safety right we're providing a clean environment helping people to keep from spreading it etc etc but we're also providing some emotional security a lot of people right now are really scared they're really nervous they're afraid of what's happening and what could be happening for them for their families if they have elderly family members they're more afraid right some people are afraid for the kids which I don't quite understand since they're not at risk but you know it's hard when people are afraid fear is not always rational so that again is one of the ways that you guys and I'd be saying this to my employees and this this is another way that you guys can help to get that good message out people don't need to be worried about their children's safety they don't need to be worried about their children's health they just need to keep them away from elderly people or people that are infirmed right that have some underlying issues because those are the real people that are at risk people with underlying issues elderly people all right so y'all are safe y'all have a unique opportunity when this is over you guys are going to be thinking about how you did some of this stuff you actually fixed some things you actually made things better for many people you actually contributed to the health and well-being of you know so many people right however many people you can get to see your message and hear your message all right so i don't know how long i have been recording here but i think i've given you guys most of the message that i wanted to hand out keep in contact with your people and give them that consistent message tell them how great they are and how they're uniquely qualified to do this and how they're going to be making a big impact on the world your community and how you guys can be the the good guys in all of this look for other ways to be good guys oh sorry that was the fifth idea that i had look for other ways that your people can contribute what ideas do they have what else can they do i know of a company that is sanitizing the the carts at the local grocery store i know another company i know a bunch of companies that are doing a bunch of different things and what is your thing don't take anybody else's thing you don't need to take their thing what's your thing what can you do can you help with cars can you help with against some retirement homes um i don't know what you can do we're starting something called our corona cash pantry corona cash pantry and uh people can donate to it and they can donate money and we are putting up a pantry for our employees i'll match any money that's donated and we're going to just start giving away food uh first the first round everybody gets 20 bucks to buy whatever's in the store and they're creating the list of what's in the pantry i said store but i should have said pantry and we are adding to the pantry on a regular basis and they'll have opportunity to earn more corona cash uh so what can you do how can you do something more what can you give back what can your people do so that they feel good about being out there all right that's it for today i will again be posting some uh daily engagement videos for your people that you can play just for them get them out there on a regular basis especially if you're nervous about getting a message out there you're not good at it you don't like being on video whatever the reason is i'll get you some daily engagement videos for you soon all right that's it for now good luck talk to you soon bye