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Uploaded on Jan 26, 2011
http://www.groupharmonics.com - Award-winning author Ed Muzio describes Chris Argyris' "Ladder of Inference" model and how you can use it to avoid making incorrect judgments. The Ladder of Inference causes us to move from data within our perception to beliefs and actions based upon our assumptions. Avoiding these jumps improves workplace communication and increases the likelihood of productive coworker relationships.