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Published on Apr 7, 2017
Customer review / feedback about the company Thebigmattress / Myfurniturestore in Sydney, Auburn
Briefly about the problem: We placed an order on http://thebigmattress.com.au website and paid for all items including delivery. The seller didn't deliver what we ordered - we received another bunk bed model which we didn't agree to exchange and this model has missing parts. When we requested refund and collect wrong and faulty item back the trader just refused it. By doing so the trader has breached the law on multiple occasions - see 'Consumer guarantees' section on http://www.fairtrading.nsw.gov.au/ftw...
1. The trader is cheating on customers by promising to deliver one type of the bed but deliver another 2. The trader provides misleading information to the clients on the website and via email communication 3. The trader is making false statements about what customers did and did not requested. Basically, the Seller defames on Customers by denying clear statements (in written form) where customers requested specific model 4. The trader not just provided wrong model but this model has missing parts (base legs for stability) which makes it impossible to use due to health and safety issues 5. The trader breaks the law by refusing to refund 6. The trader refuses to collect goods back at his own cost