 At this time of year it's easy to get caught up in the festive season with simple pleasures taken for granted. This year the department dug deep, donating 120 gift filled boxes to Operation Christmas Child, bringing joy into the lives of underprivileged children. I think one of the most pleasing things has been the support right from the senior executive. From getting authorisation to put out news flashes, authorisation to set up in the foyer. We've had staff who have taken a box for each one of their own children to contribute to, to help them understand what Christmas is really about. Staff contributed to the boxes with something to love, something for school, something to wear, something special, something to play with and something for hygiene. For people in disadvantaged countries where the most rudimentary possessions, like a toothbrush, are scarce, receiving a box of gifts can be overwhelming. Things that if we gave our own children for Christmas they'd probably turn their noses up at. But trust me these children don't. They get very little in their lives and to them anything they get is received very gratefully. For some children who've never before received a gift, opening a gift box can be a life-changing experience. I have seen children open their box and look short and take say a tennis ball out, put the lid on and give it back. Cannot believe that an entire box is for them.