http://www.youtube.com/watch?v=K41F_0...
How to Win Friends and Influence People - Dale Carnegie Training Principle 7: Be a Good Listener, Encourage Others to Talk About Themselves - Founded in 1912, Dale Carnegie has evolved from one man's belief in the power of personal development to a global workplace learning and performance organization with offices in over 80 countries. We focus on improving the performance of companies by improving their teams' performance.