 I started with my session with the name of a kindergarten teacher of two principals and I'm happy to work with clients and team members. I don't want to talk about queer stories because I want to talk about my experience. As a project manager, I work with people and people are different and individual. Metals can help to structure work and are very important. But people are really different and individual, so for that, the practice is never like a theory. So for that, I want to talk about my experience. First, I want to give a brief introduction to who I am and what it doesn't mean to work as project manager for what is internet. So I've been working since 10 days, 10 years as a project manager. First, I worked as a project manager for Photo Studio Chain. There, I worked with a lot of different teams and I was the person who was responsible for a new store. And since 2016, I'm working for what is internet. This was my first touch with Stroopal and software development. In what is internet, we work with on 12 different locations you can see here on the map and I'm working with a lot of different teams. So project management for what is means that Ruki said he doesn't show us to plan and deliver projects. This is possible with a team. So a project team is with different people. We have an account manager, a solution architect, I work with designer and UX, me the project manager. I have a technical lead, of course they are developers from the backend and from an marketing. So we are each team to do our projects. Me as a project manager, I'm preparing for example the backlog together with my solution architect and my technical lead. I'm also doing the co-aid together with my developers and organizing my own release set of projects. I'm normally the person who is monitoring the progress of the project so I'm checking all the people they are working in the project all that they are working together and everyone is doing that what she has to do. I'm monitoring days, reviews and papers and in the end of the project I'm reading invoices and starting reports. So that's what it means for what is internet to be a project manager. Now that you know the context, let's start with my principles. Trust nobody, not even yourself. So for me it's really important that as I said again we work with people and people have reviews and of course then sometimes it happens that stuff that you don't know and for that it's really important that you trust nobody, not even yourself. That means if a person says yes, he did everything and then you check it and you see that it's not 100%, it's normal. So for that you have to control it. So I don't want to completely shun me off of metals for this principle because you can see this sentence, trust nobody, from different perspectives. The first one is checking and creating everything. The client calls me and says, yeah, there's something and the button is not working or I can't log in. So the first thing is what I'm doing, I'm checking in the screen like that because often the client forgets the password and that was the reason why the client can't log in or there's another problem. And before I give this issue to my developer, I check it before. The same as if the developer gives the issue to me and says, okay, I'm finished now, I'm checking if the task has been 100% filled. So creating is everything. The second perspective where you can see my sentence is within the set of spoken commitments. Whereas in what is internet, we say an issue is an audio issue if you buy the car because you can say a lot if you're talking but it's important that it's written down and then it's a task. The last one is correct understanding and communication. People know that and project management is a really known task. So there are a lot of theories and methods that have to communicate. But again, I don't want to talk about the method. I want to talk about my problems with communication. For me, if I communicate with clients or also the developers I'm sometimes using sentences like that. I think you all know these sentences. For me, it's really simple to go to a developer and say, okay, make it nicer. Or, okay, yeah, I want to know a little bit bigger or less. But if I communicate in such a way, then the opposite can only fail. For me, it's the same with clients. So sometimes clients call me and say, okay, let's do it and it won't take too long. But what does the meaning not take too long? So for some clients, it means five minutes for other five hours and for other five days. Also in this situation, I only can fail. So what I try to do to don't use sentences like that is to understand the issue more. I'm using this sentence if I'm not really know exactly what the client maybe wants from me. And for me, it's simple to use make it nicer because after the development did it and it's not like the client wants, it's easy to blame the developer. But you can't use sentences like that and expect that to get exactly what the client knows if you don't know what the client wants. I start to write an issue and I start with one of these sentences. I stop and I try to think about why I use these sentences and how can I write better. So for example, I was glad we did it last time. Then I try to find the last project and I try to write down exactly what we did in the last time. I try to find all issues, explain it what we did in the last time. The same with make it nicer. I try to understand more the client what they want and if the client don't have a really knowing what they want I'm sitting together with my developers and we try to find out together what we are doing to make it nicer. So it's really important that you don't trust a person to do things that you yourself not know exactly how to achieve the result. So the sentence, don't trust anybody, not even myself helps me to communicate better, to do better coding and to find out in an early way if something had been not correct. My second principle, people can't be changed. And that's one I have to learn a lot and I still try to learn it. People who have strengths and weaknesses and for that I'm working with people I have to accept that. For example me. I'm a person I'm really organized and punctual. So this session began at 5 past 12 I was sitting here from 4 to 12 and waiting for the session began. Also with my friends if I have a content with my friends and one hour before our content starts I'm ready and waiting. Of course people can work on the real business and also I'm working on my business but I never can completely animate them. So we have to work with that and accept them because most of this reason people need to read the video that they get the best possible result. So I can be always bad or angry about that that people have weaknesses or that there's a problem that we already talked a lot of times about but the problem is or that the result doesn't change. So what I have to do is I have to try to don't make this weakness to a problem. A typical business. If I'm in a session or in a meeting with people they always promise stuff. Of course it's easy. So if you're in a tour and if you're face to face you don't want to be the person who says no this is not possible. You always try to make it possible. Also if you forget that you may be promised another person more very stuff or if you have an appointment or there are other stuff why you can't keep your promise. So you will never change people. So try to accept that and if there's a person who always promise stuff what they can't do try to do what I said to my friend but first of all write it down check it and try to find out in an early stage if it's not possible to promise. The second one is forget the meetings. Especially with the developer they are working normally not with calendars. So sometimes they are working really focusing on a project and they forget everything around them. That's normally that all I want. I wanted to be focused and they're working concentrated but as I forget my meeting I'm getting annoyed. So what can I do? I can do the RIP off PM and always complain it. So we also have workflows in One S for example check every hour in slack clicking in the beginning of the day your calendar and I can be like always blaming you forgot your meeting again so we have this workflow please check every hour in slack I can do that but if I'm doing that the other person starts to go and defend and that's also not what I want. So what I'm trying to do with people like that forgetting meetings I'm remembering remembering remembering remembering So in the day in the morning I remember please remember on one o'clock this meeting if we're together in the kitchen I remember to ensure that this weakness don't get a problem because it's it's totally important that you're working like a team and if I'm the person who always claiming and saying you did that wrong and why you did it like that then we are not acting like a team and then we are working against each other so the people they are working with we don't feel good with that and you start to be like the person who tries to work against each other and I think this is a big problem in a lot of teams that it says the PMs say that, that, that or the PMs say oh the developers are like that but we are not the PMs and we are not the developers we are a team and we should be acting like a team to act like a team and it's now we come to the title of my session I try to use start from my childhood so for example let everyone decide for themselves if I remember my childhood it was possible that my mother said okay please the weather is cold please put your jacket on or please make music lower is too loud or one of the special ones of my mother please see in your room if she didn't like that I was the person I made my music louder I made extra cars in my house in my room so if that person says exactly what you have to do the first reaction is to do exactly different but there is another way so if I have the possibility to decide I feel much comfortable for example do you want to wear the wet hat or a blue hat because it's cold I have the decision if I want to have one on the covers and I don't think about if I want to react at all so there is an option to do with my clients I have a client that is an internet and the important page of this internet was a mute gun it looks like that so they always made a video and then it was written down what the meal of the plan is and they came to me and asked me okay it would be nice to have a common function for this mute gun and of course I see this page and it's not a nice page and what I want to do is sell a little bit more so I said okay of course you can have this page it's a common function or you get a completely new page with a video function you can write and comment each meal on the copy of the meal plan and the client could decide if they want a common function or they want to have the cool meal plan instead of saying okay let's not only do a common function let's do it in a cool way the second one listen instead of talking parents have different views on how to deal with me in my past so my father was always the one who sold it if I did something wrong and I remember that if I did something wrong I was always a little bit afraid if that's how I came home and if he came home and he heard that I did something wrong or not like my parents want then he was the person that came to me and Shaolin Lorena why you didn't like that your future if you do it like that then in the future so after two words I had actually stopped listening because okay let's talk my mother was very different so if I did something wrong she was the first who asked me why I did that and how she came to call me to act differently in the next time so for that I feel much more comfortable because I can I can talk here and explain my my perspective about what I did so this sentence also has a lot to act like a team and it's always hard for me to accept that it's something that's wrong in a project I want to be like my father I want to go to I don't know to my question to me and say you decide like that but it's not that one that I want or something else that I want to be like my father and Shaolin and I want to say all this stuff for the people with wrong but this is not the correct way because if I'm working like that or if I'm acting like that the person of the other side is reacting the same way that I did so the person starts to defend the person starts to don't listen to me and in the end the result is not better the one I'm trying is to act like my mom especially in real life because I'm waiting for the people that they're starting to talk and sometimes if they're starting I see a completely new perspective I see issues that I'm aware of and I can understand more why people maybe act like that and if I'm working like that if I'm acting like that it's easier to be a team and to have the feeling to be all together and this is a good way for me to work through the visibility so it's hard for me but if I'm not complaining this is the best thing that I can do to get the best possible result can you now understand why I sometimes feel like a kindergarten teacher this was my session and I hope it was interesting for you and there are questions do you want to have any questions one second can you hear me yes I can hear you any questions no we haven't got any questions right so then I have a question to my crew how do you deal with situations like that if a person don't act like you want or if you have a business with persons so how do you try to make that contact through a program any thoughts on from my perspective you have to try and understand why a person is not doing what you think they should be doing or you know try and understand what their issue with doing the thing that they should be doing is and then hopefully sort of negotiate and work through that if somebody is not doing something then there's obviously some reason why why they're not doing it and you've perhaps got to get deeper to understand why they're not doing it sort of say well that's tough so any other question do you want to come around and say Dorina hi Dorina so some curious in your opinion about the challenges with remote teams so it's one thing to have people in front of you sitting in the same meeting room because like you see their body language their reaction so how do you solve the issue with these things this is a really good question because this is a big challenge for me especially because if I'm only writing I'm culture was tricked so sometimes if I was starting with teams and they didn't know me they feel that I'm a little bit more not nice and like not wimpy so for me this is exactly a huge challenge for me so what I try to do it better is teams they are remotely and how you saw in the beginning of my presentation I've worked with a lot of people they are working remotely so the first thing is to read your conference as much as possible so especially those people they are remotely it's exactly what you say so if you're only writing it's not that easy to communicate so you don't see the face you don't hear the voice if the person is angry or sad or other emotions so I try to read your course as much as possible and I also try so to be a team it's more than working together so my team in my office is of course easier because we do a lunchtime and we're talking about private stuff and then it's easier to be a team with people they are working remotely it's hard to to have this so I try also to communicate with them a bit privately so like during presentations and ask okay how is this going today and to get there a little bit more like a team like reading today we have many remote sessions actually yeah thank you this has been a big challenge in many ways but thank you for giving your talk in this way I think we're all learning through the experience and maybe this is the way we'll all work in the coming months a lot of the time yeah any other questions or thoughts or okay thanks very much Darina well bye have a lovely weekend yourself bye