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My Leasing Coach with Kathy Harmon

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Published on Jan 13, 2012

Why this and why now? Only recently has inexpensive technology made this possible. Managers are rarely able to consistently oversee leasing staff encounters with prospects and customers. We read reports, analyze data and search for causes of poor conversion ratios, rising vacancy and turnover. We often invest additional dollars in advertising.

Even companies with training departments find it difficult to react quickly or effectively to skill deficiencies before they become habitual. We could all use a mentor, someone to coach us on a regular basis. This course was created to meet that need.

This is a comprehensive, easily understood way to train new hires. But each individual session will stand on its own. Here's Kathy again: "I've been told that the segments are effective in staff meetings. Two current customers take one segment each week and focus the entire company on improving a specific skill set -- for example, guest card use or securing prospect appointments. Property managers tell me they feel far more productive on site visits, when they are able to correct substandard behavior they observe by immediately calling up an individual My Leasing Coach segment and using it to guide a short corrective discussion."

For more information contact Kathy via e-mail at kathy@greatplacesinc.com or call her directly at 612.850.3123. She's eager to talk with you.

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