 Hi. Hi, everyone. Thanks for coming to this session. It's called Hospitality Helps, but we'll explain a little bit about what that means and how we use Drupal to help refugees from Ukraine to find accommodation in those first few days and weeks after the war started. So, just to give you a bit of background, it's all basically revolved around a website that was built in about 2011. Titi's going to tell you a bit more about. Built using Drupal 7, it's a business called Hotel Swaps, a small digital startup, basically built on the premise that most hotels will rarely be at full occupancy, so they'll have a number of hotel rooms that are just not used. And actually, this business was designed to help them to monetise that by joining a community where they could swap those hotel rooms and either use it for staff incentives to enable staff that worked in a hotel to then be able to book nights in other hotels. But also, potentially, it's a customer loyalty programme, so again, enabling customers to be able to book hotels or earn some loyalty credits that they could then redeem against hotels. And it works not just with groups of hotels, but in particular with small independent hotels who perhaps don't benefit from all of the things that bigger hotel chains do benefit from. And one of the key things which created the opportunity that we're going to talk about is that it was built around a currency system, so effectively you could trade this virtual currency for hotel rooms. And in terms of the timeline, basically, pretty much straight after the war started, we were contacted by the team at Hotel Swaps because they had been contacted by people in Ukraine who were looking for a way of connecting hotels with refugees to be able to provide that emergency accommodation. So, literally, from that first contact, we got a website up and running within pretty much 24 hours, then literally went straight into starting to communicate it so that people could then start booking hotel rooms. By 3 March, the first hotel was listed on Hospitality Helps, and then the first booking, literally hours later. So, to tell you how that happened over that 24-36 hour period, I'm going to hand over to Titi. So, in the next few slides, I'll explain a bit about the original site build and how we converted it almost overnight into a platform for helping people fleeing the war. As Will mentioned, it was built in 2011 in Drupal 7. A little fun fact, it was built by my wife who worked at Zucha then. It's got a relatively custom booking flow with requirements such as being able to book a minimum number of nights, so in blocks of five or seven nights at a time. It's got a concept of reservation requests where there might not be availability, but someone can make a request to a hotel and the hotel can then think whether they can accommodate them and they can accept the request and it becomes an instant booking then. Like Will said, it uses this custom currency called hotel coins that hotels distribute to their staff or through loyalty programs. It is built on top of Drupal commerce, so it's still got a flat reservation fee, for example, for the hotel swap platform itself, so when you do a booking. The way we managed to do this as a quick turnaround, just basically overnight, was by cloning the original hotel swaps code base so that we still had immunity available or the custom theme, the booking flow or the custom currency. At the same time, cloned the database so we had all the views, reports, everything commerce set up and moved this into a separate database. Then we needed to start with a clean slate so we've written a script to empty it of any meaningful content like hotels, availability orders, everything was gone. We were left with the bare minimum of home page, the registration which was still needed and some information pages. The main thing we needed to do was simplify it as much as possible so that people under stress were able to easily find what they needed to find and start the booking flow. We simplified the booking logic by making everything all the hotels be one hotel coin equals one night so you don't have seasonality or hotel categories like one star, five stars, it doesn't matter. We've introduced the booking limit so everybody received five hotel coins registration that they could use say five nights in one hotel or they could use two nights here, three nights there depending on where they were travelling through Europe. Obviously we didn't need the reservation request because they needed to just book instant availability so we've removed that to simplify it and not overcomplicate things. Being built in Drupal meant that we could easily remove unnecessary things like the checkout process, remove the payment gateway, update emails so you only get your confirmation email rather than welcome emails all the payment summary when there wasn't any payment summary to receive so all that was simplified and then obviously besides the website we've cloned the infrastructure so that was achieved by easily creating snapshots and images of the existing instances in AWS increasing the capacity to handle the extra traffic and very quickly be able to push this website live. We kind of expected an exponential increase in traffic and potential dedos so we've added a Cloudflare CDN on top of it to mitigate any potential attacks. Luckily through the seven months there's been live we haven't had any incidents or any dedos attacks but that's good. I'll hand it over back to Will to talk a bit about the impact building this website had. We work with quite a lot of government charities not for profits so there isn't quite a tangible social or community impact with a lot of the work we do but this was particularly rewarding in the fact that you could see literally the instant impact. In terms of numbers well over 200,000 people that we were able to help so about 5% of all the Ukrainian refugees based on the numbers at the time of that slide was written but it probably was more so that was the number of accounts that were created but we know and I'll give you some examples where one family member would create the account but then actually book on behalf of the whole family so we expect that the number is quite a lot higher than the 200,000. As it reaches peak there was over 600 hotels that were on the platform donating rooms to refugees and it included the big groups so people like Hilton, Marriott etc. but also some of the smaller groups and also independence so if you were just a bed and breakfast small independent business or hotel you could register on the platform and start instantly making rooms available. In those few weeks after nearly 50,000 reservations for almost 100,000 room nights and one of the interesting ones was we put on there a map so that people could easily find hotels and instantly we were starting to rack up some quite big Google bills but they agreed to refund all of those which was quite nice of them and also similarly AWS the infrastructure that Titi talked about was provided for free by AWS so it was quite nice. Good collaboration. In terms of traffic so obviously you can see it was designed really to provide that immediate support for people as they were fleeing so we had expected to see this big spike and then a gradual tail off which is kind of exactly what we got and then essentially started to come to a close towards I think the middle of June but really the real impact and the thing that I think is the most rewarding for us being part of it is the human side so there's quite a few stories that we've seen like this and even Titi was saying on the website people could leave comments and thank you but yeah I mean literally people who had to flee at really short notice and were taking young children with them and this found a way for them to actually have somewhere to stay, have some emergency accommodation while they figured out what they were going to do as they were kind of leaving their homes basically so yeah it's been a really rewarding activity to have been involved in and that's just a copy of the homepage. So it's not exactly a question of other comments so me and Anatoly here being the representatives of Ukrainian Drupal community. It's absolutely heartwarming to see such amazing initiatives and thank you. Really your initiative I'm very sure it changed life and it helped so many people that did not have any place to go so yeah that's amazing thank you. For me also not going to make any question actually just also on the positive feedback side. It's really inspiring to see this kind of project and it really opens my mind on the side that it can be done very quickly and it's just a simplest cloning something that's done already and it just can create so much impact and I never really thought about that but yeah it can be done very quickly and it can have huge impact. And thank you for showing that to us now it's awesome.