 Dear students, I welcome you in the course of leadership, emotional intelligence and decision making. This is module number 169. And our topic of discussion is that we have to acknowledge the underlying issue. When we talk about underlying issues, obviously we are concerned about what the next person is thinking and what is the reason and logic for doing this. In this regard, remember that when we are talking about underlying issues, in underlying issues there are few things that we need to talk about. For example, we have to normalize our conduct. We do not need to be aggressive, we need to understand and understand things and then we have to present our reaction in a very practical way. We have to normalize the situation so that we do not leave any loophole because of which some aggression is being created. And we can go towards constructive feedback and constructive conversation. The second important thing is that when we are talking about underlying issues, we have to let other person feel important. Because when we give importance to the other person, obviously that person's morale is boosting and he can present himself with positive opinions and positive contributions. We have to give importance to the other person so that he can express himself better. The third important thing which we need to understand is basically related to that collaboration. That we should express our point of view and also we need to have cooperation to do the collaboration. So that we can understand and understand things under given take and take. So collaboration is very important because till the time we do not collaborate with the other person, till then he will not be able to express his point of view properly and we will not be able to understand what our concern is basically. Another important thing we need to understand is basically that never recall that emotions from the past are going to tickle your present because in the past if there was a lack of emotion, if there was an excess of emotions, that does not mean that you spoil the situation. So we need to focus on what we can do for the future betterment in the present circumstances and what emotions we need to express. At the same time we need to understand what the other person will feel. Therefore we have to watch the language. We have to watch the expression of talk. This is very important for us. And we should never remind the aggressive person that that person was aggressive sometimes because from that he will go towards an abnormally defensive attitude. Another very important thing is that we have to understand that people can be defensive because obviously when they will try to defend their viewpoint, then their reaction will come in that defensive concern and in that defensiveness obviously they will try to come up with explanations and elaborations. But in those explanations and elaborations we have to understand what is the reason and logic of things and what is its rationality because unless and until we do not understand that rationality then we will not be able to understand the next thing in just a moment. Another important thing is that you should never attack the next person in an emotional context because from that your selective perception will be created it can create a stereotype and it can have a hollow effect all these types of heuristics and judgmental shortcuts that will actually make your decision making weak. Similarly remember that when you have to talk to the next person when you have to establish a relationship with him when you have to talk to him then you have to control your expressions and judgments you have to go towards your impression management because your given impression is basically something which the other person is going to carry it may be that he will forget your words in some time but the impression you will impact on it which you will present on it that is going to prolong for a longer period of time. Dear students remember that impression management is very important what words are you using what is your idea how do you show your reaction all these things together will help you to make an emotionally intelligent leader and you will be able to tackle situations in the right way. Thank you