Upload

Loading...

How IBM Uses Knowledge Centered Support (KCS)

568 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Oct 30, 2013

This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT

Loading...

  1. 6

    Managing users and subscriptions in IBM Call Home Web

  2. 7

    Managing your systems in IBM Call Home Web

  3. 8

    Introducing IBM Call Home Web beta

  4. 9

    Creating reports about software service requests with Service Request (SR)

  5. 10

    SR streamlined software problem submission process

  6. 11

    IBM Support Assistant 5.0 Team Server: New features included in Fix Pack 1

  7. 12

    Subscribing to Platform Computing patch notifications

  8. 13

    Accelerated Value Program features of the IBM Support Portal

  9. 14

    What are the IBM Product Lifecycle and EOS?

  10. 15

    IBM Platform Support: Downloading a product patch

  11. 16

    IBM Support Assistant 5.0 Team Server: Problem Determination Tools Overview

  12. 17

    Standard LSF installation on Linux

  13. 18

    Social Media Aggregator in Support Portal

  14. 19

    Introduction to IBM Platform MPI

  15. 20

    Site Technical Contact 101

  16. 21

    Accessing Log Files in Platform Symphony

  17. 22

    How to obtain download access for IBM Platform LSF

  18. 23

    An overview of the IBM Support Assistant

  19. 24

    IBM Support Assistant 5.0 Team Server: Using File Actions

  20. 25

    How to quickly find software downloads

  21. How IBM Uses Knowledge Centered Support (KCS)

  22. 27

    Advanced search techniques -- search terms

  23. 28

    Advanced search techniques -- filters

  24. 29

    IBM Support Portal overview

  25. 30

    IBM Support Assistant 5.0 Team Server: Working with and managing cases

  26. 31

    Installing IBM Support Assistant 5.0 Team Server

  27. 32

    IBM Electronic Support Overview Teaser

  28. 33

    What is IBM Support Assistant?

  29. 34

    Using the Fix Level Recommendation Tool (FLRT)

  30. 35

    Utilización de SR en su dispositivo móvil

  31. 36

    Utilizando SR em seu aparelho móvel

  32. 37

    Fix Central Mobile

  33. 38

    Using IBM Service Request on your mobile device

  34. 39

    Fix Central Shortcut Features

  35. 40

    Call Home

  36. 41

    Using My inventories to find fixes in Fix Central

  37. 42

    How to upload diagnostic data to IBM Support using IBM SDDUU

  38. 43

    Using ECuRep to submit problem diagnostic data to IBM

  39. 44

    Technical Support Chat

  40. 45

    How You Can Improve IBM Content

  41. 46

    Downloading Products from Passport Advantage

  42. 47

    Glossary of Support Terms

  43. 48

    Glossary of Technical Support Documents

  44. 49

    Getting Started with IBM Support: How to Obtain an IBM ID

  45. 50

    Technical Exchange Webcasts

  46. 51

    What is the IBM Support Portal?

to add this to Watch Later

Add to