 It's a real conversation, and everything I said was short and sweet to the point with a question at the end. I'm not, and I'm reading them. Are they happy, mad, glad, sad, are they talking fast, are they in a hurry, are they busy? And then I can adjust my voice in my conversation and my questions accordingly. Because they're actually the director of the conversation, because you're asking questions and then seeing where it goes from there. It picks up two a day, in five years you're the number one guy or girl in the state.