 I don't know how to tell. Ah, there we go. Yes. Hey, y'all. I'm Liz here with Smart Business Moves. I've got Diana co-hosting with me today. And we have two guests, Chris Kanig and Amy DeVries. So hey, you guys. Hey, everybody. Hi. Hey. Hi. Hi. I'm Tom today. No, Tom. Tom is up in Canada today. So he's just off. He's not going to see this, but I'm going to say he's out just relaxing and chilling. It's not really. He's working. But I thought I would have you guys come on. There's a couple of things going on. First is we're talking about all things holiday. You guys know that. And so I know that we all are interested in, you know, holiday stuff. But I'm also curious about convention. What's going on? We were talking about it offline. And Diana, you and Amy, both are like, yeah, I am not going because I'm afraid I'm going to get stuck in Vegas. Right. Yeah. And it's, it's like an 18 hour drive or something. Wow. Yeah. Wow. Yeah. I'm in New York. So for me, it's a haul. Oh, you. Yeah. It's not coming. No. For me, it's a piece of cake. And also I get stuck in Vegas. How is that not a win? Like, yeah. Yeah. I like that idea. Drink. I don't gamble. I moderately shot me either, Diana. I'm super sad. I actually was planning on going this year. Yeah. And I was all ready to go until I had the idea of getting stuck. I thought, oh, stuck. I don't want to get stuck. Yep. Um, I don't know who these Facebook users are. Y'all, um, give Facebook hate to neat. Give Facebook, uh, uh, access to your profile. I guess anybody know how to do that. I don't know how to do it off the top of my head. Yeah. Or just tell us who you are. You know, that would be good. Trying to see. See. Look, hey, ladies. Hey user. Hey, ladies. We don't know who you are, but hey, I'm thinking, I'm thinking that at least one of these, like maybe this one might be Linda. Oh, it's Rochelle. I'm in my phone while the boys get music lessons. Hey, Rochelle. All right. And we'll let you off the hook then. Let me see if I can get rid of this. There we go. So you guys, for those of you that I know you guys are not going, but I'm absolutely going to convention Chris, you're going, right? Yeah. Yeah. And are you looking forward to it? I mean, I'm dying to go. I can't even believe people aren't going. I'm so excited to go. I know I'm looking forward to it because I, it's been a couple of years. Um, you know, for me and, um, the other thing, and it's, I think it's what Samantha mentioned on Facebook the other day, I'm looking forward to a more intimate, um, you know, there's going to let, you know, there, obviously there's going to be less people. So the networking time, I mean, I think it's going to be really good networking with the, you know, the, the group of people that we'll have. Well, that's what, that's what I was thinking too. We are really going to have a chance to sit down and chat and talk with much smaller groups of people and not be pulled in so many directions. That's always hard on me. I feel like I, you know, I spend 10 minutes with this person, 10 minutes with this person constantly, like 10 minutes, 10 minutes, 10 minutes. I come home and I'm like, I'm not even sure who I talk to. And, you know, I don't really have anything really great. So I am really looking forward to that. Having a chance to talk, sit down and chat, like in a bigger way with people, even just going out to dinner, you know, if you can, right? If there's fewer people, it'll be easier to go out to different meals with a big chunk of people and be able to see like a lot of the different people. So well, I'm sad that you guys won't be going, but maybe I need to look at ma'am Char. Yeah. I wonder are all of the, are all of the airlines having trouble now? I don't think so. I'm more, I'm not concerned about the airlines as much as just getting stuck there. I got sick because I know a big group and some other conventions went and then a bunch of them got sick. And then, you know, that's more, I just don't want to get stuck there. I mean, I'm not worried about getting sick so much as getting stuck somewhere. Yeah. I'm not a fan about getting stuck anywhere either. Although if I have to get stuck somewhere, Vegas is it stuck in Vegas? Yeah. I'm okay. Yeah. All right. Well, anybody that's on the call, anybody else planning on going to Vegas, I'm just curious for convention, if you are, hit us up here. Let me know if you're going, but let's also, we're going to talk about Christmas today. Okay. Okay. So are that Christmas holidays? All the holidays. Yes. And I know that's really frustrating for a lot of people when you just skip right over like Halloween, Thanksgiving, go straight to Christmas. Christmas is just such a huge holiday, right? But what do you guys have planned for holidays? Anything, anybody doing anything for Halloween or Thanksgiving before we talk about anything having to do with Christmas? We are. We are. We are going to have a little bit of fun tonight. Can you see this? Bring it down a little. It looks like a house. It's my office. Oh my God. I don't even recognize it. It looks so great. Some lovely woman stopped by the other day. Candace sent me that picture. She was so proud because the lady stopped by to say, you always decorate for the holidays and it just looks so homey. And I just want you to know, Candace had pumpkins and mums and, you know, everywhere. It's really nice. She always decorates outside for the holiday. Yeah. We're in a neighborhood. Yeah. I, you know, I haven't seen your office since it was painted. It looks great. Yeah. I love it. Very homey. Yeah. It's pretty. It looks a lot like my office. Just prettier, prettier color and. Yeah. We stand out. So we do, we celebrate. We, we have, we start with Halloween and we have a lot going on for Halloween. You know, but well for us, I know a lot of you guys do a lot of things for your clients for the holidays. We really don't. Most of our focus is on cleaning technicians. So today they actually started their Halloween scavenger hunt and we have a big, you know, breakfast at the end of the month and a costume contest we do every year and things like that for Halloween. I love all that stuff too. So are you guys still getting your people all together? Like for breakfast, we're not doing a lot of that stuff now. Once a month we have a, we either go to a taco shop down the street because it's outside. So when it's covered, it's really nice. And then, or we have a nice restaurant that's closed for breakfast, but it's really nice. And then we also have, let us come in and serve us and it's nice and big and spread out. So we've been doing it. We haven't been doing it in the office like we did, you know, a year and a half ago. It's really nice there too. It's pretty mild. Yeah. Year round. You guys pretty much get by with it. Wow. It is really loud over here. I got to turn something down. There we go. Can you guys hear me all right still? Yeah. Let me hear you guys. Yeah. So much better. Thank you. We've always just done the scavenger hunt. Nothing, nothing else. Just the scavenger hunt. But everyone likes it. It turns in this fun competition. And yeah, it's a blast. I do love the scavenger hunt as well. How about you, Amy? What do you guys do for Halloween? Anything? We don't really do anything. I was considering it this year, but our county right now, our county is like at 5%. Am I frozen? You're frozen. We were considering doing something this year, but our county right now is like 5% COVID rate. Where we live. So we're kind of just. Yeah. Kind of backing off on anything. We're planning on doing a dinner for Christmas. And then a party like we usually do. So hopefully that will open the number. Start going down here sooner than later. So it's been, it's been a rough couple of weeks in our county. Hmm. Well, Wednesday, we're going to be talking more about what are we doing with our employees and all that stuff. Debbie Sardone is going to be on. I know she has a lot of party stuff going on. You know, other, other stuff with the employees, but I'm curious what people do for their clients. And does anybody do anything that is not. Um, employee based around the other holidays and not just Christmas. Anybody do anything. So we don't just cards. We don't really know. Yeah. Well, we, we do Christmas time for our clients. Oh. Yeah. For Christmas time for our clients, we hand out vouchers. Um, so for our recurring clients and our houses, they can get, um, a free refrigerator cleaning, a free baseball cleaning and a, or a free oven cleaner. They have to pick one. Um, and once a month, they can do one of those three. So they get them in their Christmas cards so that they have those options to do throughout the year. Oh, I love those. Just kind of a thank you. Yeah. I like that they have it all year long. They have an option. That's nice. I've never heard the baseball. Yeah. I like that. I've heard the oven in the fridge, but the baseball, that's what I like to do. I'm like, ooh. All right. Um, I do know that some people. I bet. No, I actually feel like I would like that. I look around. Eat your face. Where are you traveling? Yes. They're been at it. So, so I was looking at a bunch of the fun stuff that, that people do for their clients and, um, like in different industries and what, what people are doing. Um, I haven't found a lot for Halloween, but for Thanksgiving, uh, I know a company that buys like those little tiny pumpkins that you can get like three for a dollar. And they just a couple of different things. Um, one company puts like a toothpick in with the thing that just says happy Thanksgiving and it's got their logo on one side and the little thing and stick it in a pumpkin. I'm like, dude, I could do that. That's easy. It doesn't take a lot of work. Um, I really like the idea of doing something for Thanksgiving. I know, right? Instead of like Christmas because I don't know about you guys, but I feel like everybody does something at Christmas and anything that we do kind of gets lost in the shuffle and we never do anything big at Christmas for our customers. We do like smaller things that are inexpensive. So I really feel like that stuff can just look like almost meaningless in the, in the big onslaught of all of the different things. But like, I think that cute little pumpkin would stand out. You know, that's cheap. But even if it was, even if it was a dollar, right? So expensive, right? That's still, I mean, and give everyone of your clients one of those at Thanksgiving time. I think that would be remembered better than. So some of the stuff that we've given out to our customers at Christmas are like, like the cup with the candy or the jar with the like cookie mix stuff in it or candles or one year we did soak that I really liked. It was a local place. They made the soap and then they wrapped it in a personalized wrapper that had a picture of us on it. Yeah. I actually did really like that. But still, I don't think the customers do. I did. Yeah. Yeah. Well, the customers are like, okay, cool. Thanks. Let me rip that thing off, throw it away. And I got so, you know, so I don't feel like anything that we've really ever given them. We did like the. Well, I like what I think, I think as a consumer myself. Yeah. Yeah. You know, like I get a little calendars and little haas from the real estate lady or different service companies do. The magnets. Right. Right. Right. My sister actually takes care of our energy. And so she would send a cake or, you know, some small thing. And I really, I mean, I mean, So I don't really care for that stuff myself. It's just more clutter around the house. So I really like Amy's idea. Like that's what I want. Yeah. I mean, I want a service company that would say, here's some more service, but free. Yeah. That's. Really good. Oh, yeah. That is really good. And Thanksgiving is a great time for that because we are like we're for our clients, you know, so it's a perfect time to have. And in Liz, I could just see you writing just the most perfect limerick. Or some sort. Perfect. She would too. I know. Right. Right. I could absolutely write some terrible, very cheesy rhyming something. Perfect. Right. That's right. I still have all your humble pie, all your humble pie points that we came up with years ago. Sue the savage. Yeah. We messed up. Yeah. Yeah. I'm good at a very short, pithy stuff that has no meaning. Yeah. Perfect. Perfect. Yeah. All right. So maybe something for our customers at home. We are at Thanksgiving. That is like this gift certificate. Where they're getting something free. What, what other kind of free things do you think. That I don't really get a lot of people. Hitting me up for fridge cleaning, oven cleaning. We do have baseboards actually. That's why I really liked baseboards. I don't get a lot of fridge and oven cleaning. Do you guys. Always. I do. We get a ton. It's on our website. Yeah. Gosh. I really just don't. We do. Well, maybe I'm charging too much with you guys charge. Well, free during the holidays. Oh, you know what? I think $35 days. I think it's like $35 for Evan $35. Maybe a little bit more. But I do know. You know, that if they get a deep clean on my website, they can get a $70 package. And it's like a million things that they get in that $70 package. So I see that come through all the time. Okay. Yeah. I don't have anything like that. Maybe I need to look at it. You used to. Have a. Have a. Add on special every week. Oh yeah. We do have that. I forgot about that. There you go. So that's where the add ons come from. You just remind them that they're refrigerators a mess. Yeah. We still do have that, but we don't get a lot of fridge and ovens. Okay. Yeah. Even so. Here. We do. We get a lot of inside windows too. So that might be a nice. That might be a nice Thanksgiving thing just before Christmas. Yeah. Yeah. I kind of like that. Okay. Inside windows. What else do you guys think that people would like to get. For the holidays? A deep clean upgrade. That's what they're not great. That's what I would like. I really do want. For your record. Yeah. Yeah. Yeah. Yeah. Yeah. I kind of like that. Okay. Inside windows. For your record. Yeah. Yeah. Yeah. Yeah. Yeah. I know I do want my house. Deep clean before I have my whole family come. For sure. Yeah. That would be a great. That would be a great special, but also a nice. We get a lot. For those two. You get a lot of what Amy? You keep cutting out. Justing the walls down. They want their walls dusted. Really? Really? Not so much wash. Yeah. Dusted. I haven't either. Never even heard of that. Maybe that's why nobody's asking for it. I don't have it on my list. All right. Dusted walls. All right. I know I really like to get because I have pets. I really want all of my furniture vacuumed really well before I have company coming and. You know, pull the whole thing apart to all the sides in the back and underneath. And, you know, under every single thing, get all the cat hair too. Don't just. Don't just vacuum. I mean, like, do it. Good. Get all the dander out too. And for people that have allergies and that kind of stuff, I'm like, I want it to be really, really clean. All right. So we're thinking at least for. For a freebie. I don't. I don't think we can do a like a deep clean upgrade. And we wouldn't for sure be able to do them all before the holiday. One of the things I liked about what you said, Amy, is to give certificate for them to use throughout the year. Yes. Oh, hey, Linda. I'm not even seeing this over here. Um, Facebook user, we send coupon in our Christmas cards for $10 off their next clean. We have done for years. Customers love it. And it keeps in contact with them if they use every now and then. Oh, so you use it even for the people that are not. Regular clients. That I really love. Yeah. Yeah. You know, it would be really nice. You know, it'd be very nice would be to send them a coupon book. With two or three or four things in it to use throughout the year. Yeah. Like every quarter. Yeah. Every three months or something. You can use one of these coupons. Actually, I think you could probably almost do one a month. If like some of them were free and some were discount free. Yeah. Something like that. And we have created a coupon book. That gave them something one a month that we've just never printed and sent out, but it would be just a perfect little. Why? Yeah. I don't know because I'm not in charge of marketing. HR. HR. And operations list. Well, I don't know. I don't know about it though. As soon as we're off this call. Like I think that sounds awesome. It is awesome. It's brilliant. We have brilliant ideas all the time. Yeah. I think that's great. I remember him creating that years ago. Really. I kind of remember that too. Actually, like many years ago, I'm wondering if I have one somewhere too. You do. I'm sure. I know. That's what I'm thinking. I probably do too. But if I didn't do it, why did it not work or did I do it and it didn't work or. Well, how many things do you have on your to-do list? Yeah. You don't want to know. There's a million. There's a lot. Yeah. That's why things don't get done. Yeah. But this is like a time to do it. And you could do it electronically too to cut down on the cost. Nowadays. Give each one a code, right? Just give each one a code. Yeah. You know, you could probably use a QR code for each different one. For each different. Yeah. Because everybody loves their QR codes right now, right? What I do these days. They do. They do. I don't. We don't. We don't use them personally, but they're in a restaurant. I go to. Yeah. I never use them. Why do you hate them? Never. I don't. I just. I just feel it. I don't think as well. Oh. I don't. Actually. I'd actually is a really good point, especially we're talking about the holidays. It. I don't know the thing that I like about holiday gifts is if it feels more like a gift and not like a marketing opportunity. I don't like when it's. And I really don't like it when I get branded things. Right. I don't. I don't like that at all. I usually. Even if it's something good, sometimes I'll keep it just because it's good and I don't want to get rid of it. But I don't use it. I don't like it. And it kind of irritates me. So I don't think it's good unless it's from one of my friends. You know what might be nice. And I don't know how possible it is for the rest of the world. But my clients love our orange oil. And it's just, you know, we just buy 100% oil. Orange oil and then dilute it. And so I've actually had clients ask me for some and I've given them bottles of it before your friends and stuff that really liked it. That that's one way of branding that I would think is pretty cool and legit. You know, to give them something that they want and that they like and that they're familiar with. And that they asked for too. Right. Right. So, you know, a gift like that or the essential oils that we use to fufu the house up when they're finished cleaning something like that would be nice. Yeah. I think that some people would really like that to really appreciate that. I don't know. It's hard to come up with something as a business because it seems like every time we do it, we end up going sliding back into this marketing thing. It's like, okay, it's a great idea. It's a gift. And then we're like, oh, you know, make it even better. That would not make it better. That would make it worse. You know, that's why I like to watch this. We just put a, we have our handwritten cards, Christmas cards. We put a thank you letter. We write a thank you letter. And I sign it. And then whoever staff is cleaning the house signs it. And it says. But so it's just really personal. You cut out right when you said what it said, you cut out Amy, right? It says. Yeah. It says number exactly what the whole thing is, but it's just dear so and so thank you for your business. We really appreciate you and your loyalty throughout the year. We wanted to give you some free services just to say thank you, something to that effect. And then I sign it and the employee signs it who cleans their home. And then we put the vouchers in with a letter in the Christmas card. I think that that would be. It doesn't cost a lot of time. And the clients love it. I love everything except. Yeah, I love everything except the handwritten part. I'm trying to imagine. Okay. I just sign it. That's all. Okay. Yeah. Yeah. Yeah. Okay. Okay. Okay. Thank you thing. Yeah. Because if it's going to everybody and not just the regular clients for that, you know, for that month or whatever that is going to be hundreds and hundreds and hundreds. I mean, we have a lot of one times. You know, we're like 30% one times or something. We don't do crazy like that. It's only our current. It's only our recurring clients. That's it. I see. Okay. Gotcha. I want something though for the one times that will have them coming back and turning into recurring. No. I do want something for those people. I just want something. Well, a free add on doesn't cost us very much. No. For them to come back. I mean, we give, and I like the idea of using a, we use the codes, you know, for our, any discounts that we give, we use a code. And I love the codes because Candice and Chad make them funny. You know, Yeah. They could come up with some pretty cute coupon codes to, you know, that the client can, because they, you know, promo codes to, you know, that the client can, because they promo codes. That's what I'm trying to say. Promo codes. Yeah. Because it are in our booking on our booking when they book, they can add a promo code. So that would be nice. Okay. So you just went right back to marketing though. Sorry. But I, but I'm operations. But that's what happens when we start talking about, you know, marketing things for the clients around the holidays, it does turn marketing ish really quickly. Right. Well, if you're not just giving them a pin and a calendar with your name on it, you know, if you're giving them something that they really want. Yeah. I mean, I think the calendar of things outdated. Everybody has a phone. Right. Who wants a calendar? What are you going to do with the calendar? Right. I don't mind pins. If it's a good one. Yeah. Yeah. I'm going to, I don't mind. It's not like I'm like, oh, a pen. Right. Right. It's not like I get a pen and I think. Wow. Thank you. Right. Right. I need to call them. No. Ooh. No, that doesn't happen. Uh-oh. So when you, okay. So bring it back to convention. What do you get at convention? Don't, don't you get a bunch of little holes and fun things there? Cause every now and then somebody gives me something to convention. Like. Oh, look. Like these things. I do love these things. I'm going to have to say. I got a straw. I don't, I don't like getting those. I don't like them when they have their. Name on it. Yeah. I don't care. What side doesn't work as well. See the other side. I don't even care. I don't even care. I don't care. I don't care. I don't care. I don't care. I just want it to work. And then, oh, look, I can see again. Perfect. Yeah. All right. Well, okay. So maybe that is a good little thing, at least for people that wear glasses, although. I would never use one of those on my glasses. I don't know. It's hard. It's hard. Yeah. All right. I do. I love the year that I got the straw. With the little, I love the year that I got the straw. I love the year that I got the straw. I love the year that I got the straw. I love the year that I got the straw. I love the year that I got the straw. With the little silicone top. And so who gave that to you? Protein. I am pretty sure it was protein. And does it have their name on the straw? Yeah. And it had a straw cleaner on the inside. The brush. Nice. Yeah. Yeah. That's all good. Yeah. So you got this straw and then you have the little cleaner on the inside. So that's a good time for that type of gift and it's a good gift. Yeah, yeah, I did like that a lot. But again, I don't know, as soon as you brand something, I think it cheapens the giftingness of it. It's something that I like, but I don't think of it as a gift. I think of it as your branding opportunity, not my gift. And so I like to give things that aren't printed, logoed up. That's why I really like the idea of the cute little pumpkin thing with just draw a little picture on the outside, couple of triangle eyes and a little mouth and put a little flag in there, just as happy Thanksgiving. I don't think anybody would look at that and feel like they're just trying to market to us. And it would be hard to throw away that cute little pumpkin, even if it was, as long as it was small, even if you just stick it on the, I think on a windowsill in the kitchen, I think almost everybody would find a place for it. Oh yeah. Something like that. Or maybe just maybe that cute little pumpkin with like a letter, the thank you letter, how grateful we are that you, and especially now, right? That you have stuck with us through all of the, everybody knows, craziness. It's been crazy. It's vanity, I know. Yeah. We actually leave something, we leave little gifts every clean or ideally every clean. We have little kitty cat toys. We have little kids like airplane, paper airplane for the children, little dog, little organic doggie biscuits. Or a couple of pieces of candy if they have none of the above. So if they have any of the below, then they get one of those, or they get a couple of pieces of nice chocolate or caramel or something. So we already leave little things, fairly regular, with our little card saying, please give us feedback. All right. Don't forget us. Just let us know. Yeah. You have to give us something too. Yeah. All right. Five seconds, five seconds. Give us that score. Yeah. It's so easy nowadays. I understand why people don't wanna do it. They just feel frustrated that every single thing they buy, every single person wants feedback. I get it, but it's more important for us. It really is. We're into home all the time. That's right. Yeah, yeah. Do you trust us with your toothbrush if you don't give us feedback? That's what I'm asking. That's what I'm asking. All right, let's see. I put my toothbrush away when my house was getting cleaned. I mean, I feel like a lot of people do, really. Yeah, as you said. Somebody says, you give gifts to your clients so they remember to give Christmas tips to your cleaners. Your gifts should be at the client's home starting the Monday after Thanksgiving. I know a lot of people, that's when they start doing it for sure. That is not why I give gifts to our clients, but I know that a lot of people do that that's their objective. I don't know who you are, Facebook user, let us know your name. Yeah. Is that Rachelle? Again, that might be Rachelle. Again. We get a lot of tips already. I don't know that I, and we already leave little things here and there. We get a lot of tips, the staff does. Yeah. So would you even find any value in giving a gift to your clients, Diana? Maybe you don't. Just the coupon. I like the coupon ideas. I like the free add-ons because to me, there's a lot of value in that. I mean, I don't wanna clean my refrigerator out. Yeah. And I'm always thinking, and when I talk to my staff, the office staff, I tell them I'm a client too. So I know what I want, right? I'm working from home. So I know how I feel if there's one person or two people are quick, quick prepping both bathrooms when I'm here working. You know, things like that. I'm not gonna lie here. Yeah, leave your bathroom open for me, please. Yeah, I do know that too. Working from home is way different. It is, it is. Well, what other things are there to consider around the holidays? Like the other thing that I think becomes an issue, and this is more for our team members, but also for our clients, is all the decorations. Do you guys do anything about the decorations? Do you have any extra training around all the decorations in the client's homes or any kind of, I get nervous around some of the stuff that the clients have out, some of their really, you know, I keep them, yeah, the family stuff, right? The like, oh, please don't break, like a bulb off the tree. Most of us too, most of our clients say don't touch it. Don't touch it. Most of our clients say, Don't get a lot of that. They just say yeah, don't bother with it. Oh, no. Actually, we get a little bit of that. Well, actually we do get a little bit of that. Are you thinking, Amy, are you thinking that the people that actually have the stuff that they're worried about breaking, they're all telling you don't touch it? Maybe we are too. No, I think they just don't want us to bother it because they spent all this time decorating, so they don't want it touched. They're like, don't arrange. We'll do it after the holiday. Yeah, don't mess stuff up. Do you know what, what in the world can we give our clients during the holidays to make them, to help them, not make them. Sorry, to help them relax a little bit because during the holidays, when we get a little bit high strung, they forgot the baseboard and the bathroom and the guest room and my grandmother's coming or some of that. So I don't know, it was incense or something. I don't know. I know it's a really stressful time for everybody. And so I like the idea, Amy's idea of taking care of some extra chores for them, but what could help them just kind of get through that season, the room spray? Yeah, room spray, Diane, you said that too. What about like bath beads or something like that, like a bath bomb that I hope you can get time away since your house is all clean, hopefully you can take an hour to yourself and maybe don't take a bath. I hate baths, so like hard for me to understand why people would want to take a bath, but yeah, you too. Take one every single night of my life. I do, every night. I can't even imagine, I just, it feels dirty to me for some reason. I'm not that dirty. Yeah, I believe that you are not that dirty. Every time I see you, you look clean and tidy, but admit it, Diane, I look a little grimy. I started taking a bath every single night after we had the last two, my two 15 year olds. That was like the rule. I'm gonna go take a bath now. Nobody knock on the door. And so I've been doing it every night for 15 years. Have you really? Wow, I'll say you really do love that. Yeah, no, what I love is quiet time. Okay. And I'm in the bathtub getting it. So, but I don't really use bath bombs. I mean, every now and then somebody'll give them to me. But if it's got any kind of floral something or other in there, that's a big no for me. Yeah. Candles. I think that's the biggest trouble. That's why we gave candles one year, but you know, people are picky about their candles too. They're really picky about their candles. And I really don't like anything floral either. I really like citrusy something more along those lines, but, and I can't stand the real sugary ones like sugar cookie or... Oh God, gross. You know me either. But a lot of people love those. Those are the most popular ones. I'm a balsam pine. I kinda like the pine, sorry. Yeah, I see, not for me. I like the pine, balsam and the woodsy. Leather and oak. I like leather and oak. I like the man's cologne stuff. Yeah. I actually feel like I do too. Like I prefer those scents a little bit more. Yes, I do too. Is anybody that's listening, who's listening to us out there in Facebookland? What, I wanna know what they're doing. Do they have any trick? Are they like offering their clients a free yoga class during the holiday season? Or how to meditate? Oh no. Well, we could really, Could I do? Right, partner up with somebody. But they're, they also like yoga studios. Could I do? They don't want all your customers during the holidays though. Everybody's busy, so. Yeah. And I don't wanna be cleaning people's fridges and ovens during the holidays, I'm busy. Oh sure, yeah. That's the thing that told me back from doing that. That's kind of why I like the book idea. Because it starts in January, and then start in November and December. It's still a nice- Something to look forward to. Mine start in January too. Oh, there's two start in January? Okay. Mine start in January too. Yeah, I like that. Yep. I like that too, actually. Yeah, I do too. So that'll just get us through the holiday season without any added stress and something for them to look forward to. Plus it'd be perfect after they take their tree down to get a nice good Facebook scrub. I feel like that. You know what? I would really like to, after my tree comes down, I want them to do, I don't know what we could call this, like a bug hunt or something. But you know, after you get your tree down, you always get spiders from your tree, and you got all the little bugs in your house. I would love it if somebody said that they were gonna come in and do some sort of a, and you get more cobwebs and all that. If they would do some sort of a, get rid of the cobwebs, get rid of all the spiders, get rid of the bugs, I would love that. You would need a pest control company for that, which we happen to have. I don't know. How much easier is that for you then? It's much easier. Although it's probably easier. Yeah, but you probably don't want to be giving away a free service. I can't imagine, no. Actually, I think that our, I want to say that our cleaning clients have gotten free service before when we started our company to introduce it. So maybe they would offer some sort of something or other, $99 special or something. You just lost me though, because now it's not a gift anymore. Yeah, that's true. You're a marketing opportunity. You're right. You're a marketing opportunity. But that's really still a great thing to do, just not as a gift. Right, sure. And this is why the gifting thing really is tricky. It is tricky. Customer, it's tricky. It's not just, it's not just, you know, just buy some random thing. One year, we, this actually was kind of easy. I think that's why I never do it. Click over. Because it's not easy, right? Sorry, listen. Well, that's why I never do it, because I don't know, everybody's different, wants something different, has different tastes, and you can't make everybody happy. So you don't want to waste your money on things that are frivolous and pointless. Yeah. I think the things that we've had the most success with over the years, though, are things that, and you know, I've been doing this for, I've been giving gifts out for at least 25 years. So, really, you think about it, that's not that many. It's only 25, 25 gifts, right? But I think the things that we've had the most success with are the things that the team members had some part in. Like, one year, we had these ornament things, right? That they, and they personalized them. They wrote the people's names on the ornaments, right? Whatever, Smith family or whatever. We still see those. We still see those on our customers' trees. So those actually were pretty good. They were pretty good. One year, we did these little bags that had, so I think they had like some chocolate and then like two candy canes, or three candy canes and then tied together, right? And then outside it had the little cat treat and the little dog treat or in a separate bag, the pet treats. And that was pretty well, like we got a lot of feedback about that too. But I think it's because the team members like wrote something. Hey, Sue, give this to Buster and Joni, you know, whatever, to the dog and the cat. You know, I think it's that personalization is what has worked. All right, Denise, what is this decorated toilet paper roll? What? Oh, yeah. Denise is saying, Denise is saying, decorated toilet paper roll. I need an example of that, Joni. What's that mean? Yeah, but do you have a picture for us? I want to see what that is. I'm thinking, you know, a lot of people, creative gift to give clients. Yeah, it's creative. What am I doing with it? Am I using it? Right. It's useful. Oh, here's the glitter toilet paper. You use this, I mean, yeah. What is, tell us what decorated toilet paper is. Not like some sort of toilet paper origami or something. Oh. I don't know, but it says toilet paper roll. So maybe she's like some things she did with the roll of the toilet paper, not the toilet paper roll. So I was, I go to Costco every Monday morning and when I went this morning, there was zero toilet paper there. So that might be a nice gift because I went looking for toilet paper specifically. Oh. Holy cow. They usually have- Okay, wait a minute. Wait a minute. I think this would actually be a fun, kind of funny gift. What if we gave everybody, literally gave them a roll of toilet paper in like one of those bags with the ribbon ribbon and a candy cane saying, I wanted to get you something that you knew or that we knew you didn't have or something like that. Something. Or that we knew you would want or I kind of think that might be cute, something that they would remember for a long, because nothing that we give them do they really care about. Well, you'd have to think of something really, you know, like some sort of prepper here. Help, put this in your pile of prep or something. Yeah, I don't know. I think it would just be a joke. I think it would be a joke. Yeah, oh, for sure. For sure. And people would laugh. I think most people would get the joke. Yeah. Because not most of our clients are, I don't know, but I don't think that most of our clients think of themselves because of the toilet paper shortage. Yes, we're jumping off your idea there, Theney. I don't think that most of our clients... Oh, so she said because of the toilet paper shortage. Oh, right. Yeah, I was just talking about her idea. Yes, there is a shortage. I experienced it today and I was quite bummed. You know what, you guys might just see that that's red and green toilet paper is going out from American Made. I kind of like that. I bet I can come up with some cute little rhyme. There you go. You know, toilet paper or something. I kind of almost have something in my head right now. I kind of like that idea a lot because I don't think that there's really a whole lot that we can give our clients unless we want to spend a decent chunk of change on every client. And you know, if you've got a few hundred clients, you're not spending $10 per client, right? It's not really feasible. And no, in the end, we will always have your back. Oh, that's good. That's good. That's cute. I'm writing that down. That's funny. I know, me too. I think I might be given toilet paper. Oh, hey, Rachelle, that's good. Rachelle, I might really be giving toilet paper this year. I really might. I kind of love this idea. If they have the, I need the cellophane bags that it fits into. That's, that'll be easy to come back. You think that size bag? Yeah, I gotta find those. Toilet paper size bag. Yeah, yeah, yeah. Go online. You got it. And search for toilet paper size bag. So I'll just pop right up. You'll know the measurements. You'll figure it out. It's on you. You lying, I bet. I bet you lying. Amazon. I've been using Amazon. All right, Danny, let us know when you find these toilet paper size bags. I want some. I want green and red. I totally think that that would be cute. Oh, you know what we did one year too? That this was a branded thing that I do think was kind of people did like. Was we did chocolate bars that had our logo on them. And it said, Merry Christmas from American Made. And our logo was like imprinted on there. And I think people do like chocolate and they thought it was kind of cool that our name was on there. But it was expensive when she, oh my God. We're pregnant. I won't be doing that. No, I'm sure you won't, Liz. I know. I know what he's saying. It's great for your friends. Uh-huh. Oh, she meant to delete that. She didn't want to send it to me. Bummer, bummer for you. I loved it. I think it's funny. I'm not doing it, but I think it's funny. No, I'm sure. That's amazing. All right, so now we know who's really good at the little pithy sayings, right? The little rhyming sayings there. All right, keep them coming there, Rachel. Keep them coming. Huh. Okay, so holidays, all things holidays for the clients. What else do we need to know about for the clients? I guess outside of gifts, the other thing about the clients is, well, Diana, you mentioned it earlier, they're pickier. Pickier than normal. Stress, they're stressed out. Yes. Yeah. I feel like this year might be a little bit more stressful too. I feel like this will be less stressful than last year, no? Well, last year, nobody did anything. I mean, there was a lot of get-togethers that people didn't have, so they may be making up for them this year. Or they may be making up for them and maybe still being a little bit on edge about it, having people over. Maybe a nice fog after the holidays should be good for the house for people that are a little stressed about that sort of thing. What about that? Do you think that that would be something? Are people still interested in fogging at all? We get none anymore. It completely fell off here. That's why I am. We have zero interest. Yeah, me too. We still get some occasionally, but not, yeah, you know, once or twice a month or something, it'll pop up, I notice. Not a ton. I mean, the system that we use, I bought that when I was out of town because everybody in my family got sick with some bug and I didn't want to come home. So I still use it in my home because they're still sick. People, there's kids, great kids, sneaky little creatures. Well, what about that, you guys? The CDC is right now saying, you know, you need to start worrying about flu. Yeah, we did no interest in the fogging. So we've got to start worrying about flu that because people are opening stuff up going back out and because they've been locked in for so long, they're going to be more susceptible, they're saying. So what about that as a gift? Like after the holidays are gone, all the people are gone from your house. Get a good fog. We'd love to fog your house and bring it back to, like bring it back to home again. Around zero or something like that. Or even just the, you know, sanitizing all the doorknobs and light switches and, you know, that sort of thing. Yeah. Yeah. So fogging is so much easier. Fogging is so much easier. I know. Easier and faster. That's why I'm like, I'd rather go out fog instead of, instead of saying that we're going to do like the 51 point checks, you know. Yeah, yeah, yeah. You're right. Do you guys think people would like that? Like as a gift? Maybe that could be added onto their coupon. Not yours, Amy. Nope. I'm not having anybody buy it, but I, part of me thinks that because they're going to be having people out this year and a lot of people had not been having company out. Right. Diana, what did you say you said something like, and they may be a little bit nervous about it. It might be. Just, yeah. Just because in plus, you know, people have been kind of isolating a little bit. Yeah. So, you know, it's kind of hard to get back into the swing of the social holiday stuff. So that I'm wondering if that might cause a little bit of issue. Yeah, that's making me think they might appreciate, they might not even have realized that they want it, but if we brought it up, they'd be like, that is a good idea. After having all these people out of my house again, I really would like to get it back to ground zero. And you know what? Before this whole COVID thing, when I first started fogging before COVID, I was looking at a company in California or something, and they actually marketed their product, their fogging service as something that you did after a big get-together in your home and stuff. Yeah, so I do kind of feel like that. People might like that, I'm not sure. Yeah. I still think I'm probably doing toilet paper. I mean, really, dogging, fridge, oven, or toilet paper. I'm going toilet paper. That's a great idea, yeah, I know. Oh, man, that bummed me out today. Was that a play on words right there, Diane? Oh. Don't be loud. Well, I'm not usually that witty, but let's say I did that on purpose. All right, good job. The other thing about the holidays is, what about scheduling? I mean, we've only got five minutes left here, but do you guys have any kind of scheduling challenges? I do know that for us, our clients are picky, like they move around, they're having company, they're the party, I don't know if we're gonna have parties this year, but in the past, we have had parties and people want, a lot of people want their house clean on Thursdays and Fridays. Did you guys run into that? I think we start warning them. Go ahead and schedule your holiday cleans, anything extra that you're gonna need in the next 30 days, you know, before Christmas and before Thanksgiving. We start warning them in advance, and you know, Liz, we are staffed up, so we have that flexibility. Yay! Yay! Right, right, right. So yeah, we have the flexibility. I think we're starting to break through a little bit, so. Is it good? Yeah, yeah. I'm hearing a little bit, so. Fingers crossed that it's not just a fluke, but. Oh yeah, yeah. One of the many. So much trouble. Yeah, yeah. So when do you send out your, do you send an email, I'm guessing, Diana? Dude, we send an email and a text. We text and email everything, yeah. And so we'll just start kinda giving them a heads up to pick those spots before they fill up, because you know, we're closed on Christmas Eve, Christmas day, and then we're closed on Thanksgiving and the day after Thanksgiving. So we open the Saturday before. So in order to have that day after Thanksgiving, Christmas Eve off, we open up the Saturday before. That gives us a little four day. That's nice. It is so nice, yes. Part of the great plan of having a family business is take a little break. Yeah, I do, I do like that. I like that you open up the Saturday before. I'm guessing you don't get a ton of pushback on that either. None. Well, it's in the interview process. We work two Saturdays a year, the Saturday before Thanksgiving and Saturday before Christmas. So it's in the process. Yeah, we don't get any pushback, yeah. Yeah, I like that. I might consider doing that. Actually, I'm writing it down, Saturday before. I think that's a great idea, because I do feel like most people would love to be able to get that extra time off. And this year, with Christmas Eve being on a Friday, I think I heard that it would love, who doesn't love Fridays off, even when it's not Christmas Eve? I know. They love Fridays off. They do. So, and so that means the paid day off on Christmas day, we'll just give them a coupon to use throughout the year, a paid day off coupon. Mm, mm, okay. So as long as they, okay, nifty. So, mm, I kind of like that. But they, so they don't, they don't use it on like the day after Thanksgiving or whatever? So they, we worked the Saturday before, so everybody can have the day off after Thanksgiving. On Christmas, if Christmas, I didn't realize that Christmas day is on a Saturday until you just said that. So it just made me think, okay, they're gonna get a coupon for Christmas day. And instead of a paid day off, you know, everybody after 60 days gets Christmas day paid. Why don't you just give them Christmas Eve paid off? Cause you're gonna take it off anyway. Because then they might have a conversation with me about working the Saturday before and I don't wanna have that conversation. So I'm just gonna keep it the same. It's always been this way and it's working. I like continuity. I know. We're not gonna mess with this. We've been doing this for years. I do like it. Yep. When you know something works, don't change this. I don't know what works. I don't want added conversations. I don't wanna have a different one. I have when it's. Especially if you don't have to. All right. We like those Saturdays to clean. You mean the customers? The customers. Yeah. Yeah, I do too. I like right before a holiday or something getting my house clean. I'd be fine to have it done on a Saturday. Any day. Yeah. Especially if it can be done beforehand. Yeah. All right. Well, you guys, thanks for coming on. I'm sorry that we missed out on Chris, especially since she was the other person on here that's going to convention. Anybody that's watching going to be at convention this year, Linda or Denise or Rochelle, you guys are the only three that I see posting on here. Anybody else planning on going? Because I wanna know who I'm gonna be seeing and Vegas at the convention. I'm not seeing a lot of people seeing anything over here. So, all right, you guys. That's all my favorite people are going. You'll have a blast. I will have a blast. It's true. Yeah. Linda's not going either. All right. Well, thanks you guys. Diana, I'll see you on Wednesday and we'll have Debbie. She'll be talking about everything. Employee Christmas. Amy, thank you so much for coming. And I'm sorry I won't see you in Vegas, but I may just change my mind, but we'll see. I know, I know. I'm so tempted. I know. Come on. I know. Agus, Agus, Agus. Peer pressure, Amy, peer pressure. I know. Here we go. Sorry. Like high school all over again. Bye-bye. Bye. Thanks guys. Bye. Thanks.