 I think I can make a pretty compelling argument that every dysfunction in an organization or relationship is within a couple degrees of communication, or lack of communication, miscommunication, but it all comes down to communication. And communication is so vital that we have to realize that we're always communicating. Even when we're not speaking, we are communicating. And I'm not just talking about our nonverbals. I'm not just talking about tone and inflection and body language and facial expressions. I'm talking about the hidden unconscious messages that are behind everything that we do. Every single time, you come in contact with another human being. It doesn't matter if it's been a teammate for 10 years, it's your spouse or it's someone that you've been in the elevator with for 30 seconds. Every time you come in contact with another human being, there's only two things possible. You either strengthen a human connection or you erode it. And in order to be a high performer and leaders and grade at what you do, you have to work relentlessly to consistently strengthen as many human connections as possible.