 In this video, you're going to learn exactly how to run a design thinking workshop from start to finish, AJ and SmartStyle. This is an almost two hour live training video where we invited nine participants to our office here in Berlin. These nine participants didn't know what the design thinking process was when they arrived here, so we walked them through the whole process step by step. This video is going to give you a unique glimpse into how participants interact with each other and how they engage with workshop exercises in real life. You're also going to get free access to the slide deck that we use to run this workshop and also to the exercise guide that is going to help you run this exact workshop yourself. You'll find the link to the resources in the comments section below, so be sure to check those out. Before we dive into the very first exercise, which is our icebreaker, it's important to note that we like to kick off every workshop on a very strong note with a nice introduction. This is very simple and it just includes introducing yourself and your team going through the agenda for the day and also expectation setting with your participants. You can find out more on this in the resources below. Okay, I think we're ready. Let's dive straight in. So we kicked off this workshop running our favorite icebreaker ever and it's called My First Job. This is the perfect icebreaker for teams that know each other because they're going to discover something new about the person in their team and it's perfect for teams that don't know each other because it's going to be a great way to break down barriers and form a connection right from the beginning. Here are the materials you're going to need to run it and here's the amount of time you'll need. It's very important for you as the facilitator to demonstrate exactly how to run this exercise before you let your participants off to actually do it themselves. So all you need to do is you need to show your participants that they need to write their name, their first job and what they learned from it on a sticky note and then they're just going to share it with their team. Now let's take a look at how we actually ran it in the workshop. Come on, this way. Say your name, your first job and what you learned from it. So I'm Rebecca. My first job was that I was Mrs. Claus, like Santa Claus's wife. I actually was like, that's not even a lie and yeah, I used like help Santa with the presents and stuff with the kids and basically what I learned from that is that I like kids. I like working with children. Okay, so just take a minute to do that in your groups, your name, your first job, what you learned from it. Go. Okay, okay, okay, I'll start. So my name is Dom. My first job was selling tickets for sightseeing buses in Budapest downtown and what I learned from it was that it's a very hard job standing for eight hours trying to pull in people to buy tickets and I also learned that I never want to do that again. Okay. All right. Are we ready? I love that idea. I used to send dairy products, sell dairy products. Is that it? Okay. I love that. Did you? Yeah, you actually are. Honestly, I will be changing after the break coming out as Mrs. Claus. Did you learn something new about each other? Did you learn a new thing? Any funny stories that anyone would like to share? Any funny first jobs? Go on. What was your first job? Well, my first job was selling plates. Oh my God. A skill that you should need to have. Is that what you were doing over there? Oh, it makes sense. Just before you ate your food. Okay. Nice. Thanks for sharing. We love doing that as an icebreaker. We feel like no matter what team company you go into, it works because it's really lighthearted. It kind of pulls people out of this very serious mood or like serious form. And even if people know each other, they're going to learn something funny or new. And even if they don't know each other, it's just, it's a nice one to break the ice. So thank you for doing that. Yeah, that's definitely bone china. Oh, hey, hey, we're back. We're back. So now that we had everyone warmed up, people were laughing as you could see. We were having lots of fun. We wanted to give people more context around the design thinking process and also, more importantly, we wanted to demystify the whole concept of creativity. And we did this by teaching them about creative confidence. So let's take a look. So creativity. I would like a show of hands. I want to ask the question of how many people in this room think that they are creative? If you want to put up your hand. Okay. Okay. That's not too bad. Normally, like research shows that when you ask this question in a room full of adults, only half of them put up their hand. And that's actually what just happened. Because a lot of people actually tend to equate creative ability with artistic ability. And this is all stemmed from maybe when we were children in school and somebody's told us we're bad at drawing, or you've just kind of made that link in your head that because I can't draw, that means I'm not creative. And that's just not the case. We believe that everyone can be creative. And that's actually just fact. It's just depends on who is their facilitator to be able to kind of unlock that creativity within you. So all you really need to foster creativity is creative confidence. And that's just building up the confidence to take risks and try something new. So creative confidence is the ability to take on problems that don't have a clear answer. It's the ability to show unfinished works. It's the ability to participate in something you might not be good at. And it's the willingness to try something and fail. And that's the kind of mindset that we want to get into right now today. It's this kind of like, okay, we don't have all the answers. We're trying to solve a problem. We have no idea how we're going to do it. But let's just beckon, beckon, trying not to curse. Give it a go. Can we do that? You're going to have to beef me out because my language is going to be atrocious. Okay. Can I try that one again? No, but anyway, we are going to try just be as creative as possible. And I even don't like that word. We are going to try to take as many risks as possible and push ourselves out of our comfort zone. And I suppose why does creativity require being comfortable with uncertainty? Because innovative ideas are by their very nature, not yet or not fully defined. And I just think much more important than your ability to draw is your willingness to try new things. So it's time to try something new. I'm not going to say the thing I said earlier. Earlier when we were, this is okay to do actually, right? So earlier when I was practicing, I like came to this slide and I was like, okay, so it's time to try something new. And then I just turned and I was like, take off all your clothes. Is that too weird? That's not what we're going to do. We're going to imagine that was why you had to sign the consent form. So I'm going to set a timer on my phone. I should have a time timer. You're going to take 45 seconds and draw a picture or a portrait of your neighbor. Go for it. You're just going to be drawing circles, lines, dots. Oh, sorry. Also on these, you have a piece of paper here in front of you. There's a four pages in front of you and you can draw it on those. All right. Okay, so, um, so how did that feel? How did that make you feel? Did you like that activity? Stressed? Yeah, what words would you use to describe how you felt during that? Anyone else have any words? Excited? Freedom? Nice. I like that. Excited? Are stressed? Freedom? Yeah. Out of your comfort zone? Yes? Yeah. Under time pressure as well. But also, I feel like you can all draw something. You're able to visualize something. So that's the whole point of it. We want to just show you that no matter what. Under what time pressure, you can do it. You can get pen to paper and you can visualize something. That's beautiful, Tom. I really feel like your one needs to be, I feel like your one needs to be shown. Chris is actually Jesus. Oh my God. I look 10 years older than that. Look at this. That is seriously good. Sorry. He's contemplative. Very contemplative. Okay, um, thank you for taking part in that. So now we're going to kind of get into the meat of it and talk about what is design thinking? Does anybody know already what design thinking is? No? It's all right. So design thinking is a human centered collaborative approach to problem solving that is creative, iterative and practical. That just sounds complicated again. I think what you just need to remember here is that it's human centered. Design thinking is you're designing and creating and solving problems for a particular type of person. You're constantly thinking about the person and what their needs are. And it starts with thinking about people, as I say, what they need and what they want. So any product, service, anything that you're designing, you're thinking about the needs of the consumer or the customer. The design thinking attitude looks really complicated. But all I really want to show you is that the very beginning of this process, this is how you're going to feel. Your brain is going to feel scattered. You're going to be researching and understanding your user. It's going to feel a bit like, what the hell is this? How am I going to design a product to meet this person's needs? And then towards the very end, you're going to feel a bit more clear and focused on what to actually build and design for this person. There's a whole process. There's five stages to it. And it kind of looks complicated, but it really isn't. You're really going to understand these by the end of today. The first stage is empathize. And that's you're just empathizing with your users, kind of getting into their frame of mind, figuring out what they need. You're going to define your user's needs, their problem, and your insights. You're going to go into an ideation phase where we're going to come up with multiple ideas. Then you're going to come to the prototype phase where you're going to actually build something for your user. And then you're going to get to the very end, which is the test. You're going to test this prototype. So that's the five phases of the design thinking process. And it's not linear. It's not like, well, today in a workshop, we are going to go through this in a linear process. But when you're really getting immersed into this is like, you'll go to the empathize phase, you'll define idea. But once you test, you're going to figure out that, oh, this product actually needs a few changes. I need to actually change this part and change that part through the test and go all the way back again to ideate again. So it's like a loop. You're constantly iterating and changing things and going around in a loop. That will make more sense when we get to the end. Okay. So the design thinking process contains both divergent and convergent thinking. Really, really put simply, divergent thinking is where you kind of open up your thinking and generate multiple ideas to a certain challenge. So you're just in generation zone there, just like, okay, how can we actually solve this problem with loads of different ideas? And then you're going to converge. Convergent thinking then is more like refining your ideas and kind of narrowing them down and saying, okay, maybe this idea will work. Let's really focus on that. So throughout the five phases of the design thinking process, you're going to be constantly going through like, okay, we're flaring up here. We're thinking loads of ideas. Let's refine that down right now. Okay, we've picked one thing. Let's just come up with loads of ideas again around how we can better that. And then for prototyping and testing, you're really, really refining your thinking here, and you're trying to focus in on the proper solution. Does that make sense right now? Yeah? Does anyone have any questions around that complicated looking diagram? Or, yeah, are you okay? So we're going to get started. This is where I need your participation, your engagement. It's going to be very active, but there will also be things that you're learning as well, while we're doing this. So step one, the empathize phase. So empathy, as you know, when you feel what the other person is feeling, and you can mirror their expressions, opinions, and their hopes, and why is this important in the design thinking process? It's because we need to discover people's explicit and implicit needs so that you can meet them, though, your design solutions through your design solutions. So now that we've introduced the very first phase of the design thinking process, which is the empathize phase, we now need to create user personas. A user persona in the design thinking process is like creating a character for a story, essentially. It's a made up person who represents the real people we're going to use or buy a product or service. We give this made up person a name, an age, a job, and even hobbies. And we also think about what sort of problems they might have and what they really actually want. This helps us understand what real people need so that we can design things that are super helpful and can solve their actual problems. One way of creating user personas in the design thinking process is through conducting interviews, surveys, and observations with your target audience with your potential customers. You can also create predefined user personas to use as a starting point for your design projects. And these predefined personas are often based on common characteristics, needs, and behaviors of a specific group of users. They can serve as templates that can be customized to fit the context of your project. Using predefined personas can really save time and can help you begin your design process with a better understanding of your potential users. So for the purpose of this particular training, we gave our participants a predefined user persona. Her name was Kathy. Here it is. This is Kathy. She's 67. Her pains, like the problems that she experiences is that she has arthritis in her hands. Her hobbies are knitting and cooking, so you can imagine if she has arthritis in her hands, that's going to be very difficult to do. And then her needs, she needs to find ways to get through her day without pain. So that's our kind of persona. That is the person we are going to be designing a product for today. Okay, so now that we know who our user is and we understand their needs and wants a bit better, we're going to dive into our very, very first exercise, which is called the empathy map. So the empathy map is going to help teams gain a deeper understanding of their target users and their customers. It encourages participants to put themselves in their user shoes and explore their thoughts, feelings, needs and motivations. It's going to give them a really clear understanding of the challenge that the user is going to be facing. So how do you run the empathy map exercise? Let me show you exactly how to do it. So step one, you need to prepare your materials. Here's what you're going to need. In addition, you're going to need to create a empathy map template, which is super easy. There's loads of different variations of empathy map templates out there. But normally you would see an empathy map template, which consists of at least four different quadrants, one that says do, think, say and feel, or empathy map template included an additional three fields, which were jobs, pains and gains. And we included these because we really wanted our participants to understand our user and to really get into their frame of mind. Step two, you're going to select your target user. So you're going to choose a specific user or customer segment you want to empathize with. So this could be an existing customer group or a hypothetical user. So in our case, we used a hypothetical user, which was Kathy. So step three, you're going to write the goal of your user in the middle of the template. For example, in our case, we wrote Kathy needs an easy to use tool to help with some delicate tasks. For example, pinning documents to a board. This was very, very specific. But we did this with the intention of getting through the whole design thinking process from start to finish in one day. Step four, you're going to explain to your participants exactly how to fill out each quadrant or each field of your template. So for example, you want to get your participants thinking about what the user is saying, thinking, feeling and doing regarding their challenge. In the jobs field, we asked our participants to think of the sort of jobs Kathy might be doing. So for example, Kathy might be working with a detective and she might want to pin up documents on a board or pin up pictures on a board to help the detective do their job. So in the pains fields, you're going to encourage participants to think about the different types of pains and challenges that your user is experiencing regarding their challenge. In the gains field, you're going to ask your participants to think about what your user stands to gain if a tool is created that is going to help them pin those documents to a board. Next, you're going to give the participants three minutes to work together alone to write their assumptions and insights around each field of the template. Next, you're going to give participants seven minutes to work in their teams to further discuss their insights and look for patterns and connections among the notes that they've taken. This is going to help create a more holistic understanding of the user. All right, let's see how they do it. Okay, so we are now going to in our groups work on filling out this empathy map, which you're going to see right now you're going to spend two minutes thinking about how to fill this in on your own. You're going to be thinking about this individually coming up with writing ideas on your post-its and then after the three minutes are up, you're going to discuss it together and then you'll fill you'll start putting the the post-its up on the empathy map together. Does that make sense? Perfect. So together alone working like this is weird. It's going to be silent but that's just for the next two minutes and then after that you'll be able to discuss in your groups. Okay, good. Now you can in your groups discuss this and talk about what you actually came up with and then you can start placing the sticky notes that you've come up with onto the empathy map, okay? And as you talk there will probably be more thoughts that come out of you and just try fill it up as much as you can. So I will give you seven minutes for that, okay? In each category and whatever we write I can put it on the sticky notes. What does it mean? It's like kind of stuff she's doing in her life, like what kind of activities, like we know she likes knitting and cooking so that's obviously what she's also doing. Because of that she pins recipes. It can be recipes but I realized my old mom is 67. I kept thinking of an old grandma but my own mom is not doing anything like an old grandmother so 67 is not that old I think. So it's probably not like postcards on the wall or something, probably not that old. But it could still happen. That's the problem. In order to need something she can pick up pins. Yeah, exactly. It is still hard. So she does what recipes on wall. Yeah, totally. Recipes on wall. I wish I could quickly... Yeah, so lots of in the balance. How are you doing? You all good? Was really getting into her head space and like what could it be? Do you have an idea of what you could create? I've had enough. Oh wow. I don't want to do this anymore. Yeah, that's similar to yours. Can someone help? Hopefully reaching out to our product? I have a few things for the does. Just to kind of complete the personality. She's either freshly retired because that's around the age where she's still working if she's maybe a business owner. So she, this putting up things on the wall is actually connected to her job somehow. And she has an office at home and she's... I kept thinking of a lonely grandma but she could have her whole family in the house as well. So what if she's self-employed, not a retired grandma but she's working and work involves actually putting stuff on the wall. Well, maybe not like the detective like you said. I think pain could be a good form. What's the pain in life as a category to fill out? Specifically around the part of the right. I guess one is just general movement. Movement is painful. And like using the head, right? Yeah. Maybe gripping to grip. Like maybe her job involves... Well, maybe knitting is part of the job as well. She doesn't really like it. She actually creates the clothes herself. So that's also like these fine movements are difficult and just they're picking more time. They are more painful. She gets annoyed. Also picking up those pins is just super annoying. Maybe holding. She's painful. Maybe a bit pain is that how am I going to keep doing the job that I'm a designer. Or maybe that could be like a feeling. Oh, but we don't have to feel. Okay, so... I like to feel sorry for my grandma that she feels disabled that she needs external help. She's disabled, she's respected. That could help me. Okay, I'm sorry. We've done this. Do you want to... So just help me with these other nerves. I've got some feels. How's it going? Yeah. I give you the feel as well. Give me the feel. Give me the feel. Okay, so everyone use this time to just stick off your stickies into the empathy map. How are you doing? Not socialized. Some of these we thought might be overlapping. I know, it's hard to... Yeah, it's hard. Oh, the jobs. Actually, I'll put this to the jobs. Mm-hmm. Cez is just more things that she might be saying like this is so frustrating. I can't whatever... What's her job? So she says maybe there's something that she thinks there's no... Yes, it's all coming together now. Perfect. How are you doing over here? Really good, yeah. I mean, there's some good stuff on here. I just made a suggestion to maybe move some things from the things box to the paints box by for example not being able to clean the house. Yeah. Yeah. Thanks. Okay, everyone. How was that? Did you feel like he got into her head space? You feel like he understood her? Understood her challenges? Yeah. Okay. So I just want to get a bit of an overview of each one of your empathy maps. It's not really a part of the stage normally. When you're running this exercise you just kind of do it in your teams like this. You get your ideas up and you talk and discuss your empathy map just with your team, like your group. But I really kind of want to know the stories here because I've heard some really nice conversations. So if somebody wants to nominate a person within your team just to quickly kind of just tell us a little bit more about the backstory to Kathy, your Kathy. Do you want to start this table? No. Tom is going straight up. Just even like really short. Okay, so our Kathy, we think our Kathy is some sort of a designer. Maybe designing clothes, that's why she likes knitting. She says that maybe, so she has this paint, right, gripping movement, pinning up vision board elements is very difficult. So what she says is maybe there's something that could help me take this pressure off but what she really thinks is that there's no hope. And because of that she feels frustrated, she feels that she's going to be useless, she feels disabled, she needs something that could allow her to still work and make money. We think she's a self-employed high-end clothes designer. And she interacts with others. I don't remember how, she interacts with others. That would be a game, somehow. What else does she do? She might want to put recipes on the wall, pictures of grandkids, in addition to the vision board. And then shopping lists and wide lists. Yeah, I know this is great. She still writes in the White House. This is really great. That's what we think of Kathy. Nice, I really love how you've come up with the story. I'm just saying one thing and another. Really like that. No hope, absolutely no hope. Thank you, Dom. Thanks for introducing your Kathy. Kathy number one. Anybody like to go through there? They're Kathy? Yes, our Kathy, her hope is sewing and knitting. And we told her she was an assistant. She says that no medication is a remedy. She's basically wanting to quit and then just saying that she's had enough. But she's also opening up a little that can someone help. So we like that about our Kathy. She also thinks similar to your Kathy, Dom, that this is bullshit that I want to quit and then no stress. She doesn't want to stress over little things anymore. It's the pain that we didn't write down, but our hand is just really hurt. She definitely feels frustrated about it. She also thinks, why me? Why does it happen to me? And another big thing for our Kathy was that it's pushing her down. She's a very cheerful, very wicked lady. But since her pain is around, her wound just been going down and it's also not having a social life and nothing else. What she does, we were thinking more about what this pain does to her. So it slows our wicked Kathy down. She always has to stop for a while. She's afraid of losing her job as well and stopping her hobbies. And she just simply can't buy from 100% which is not how our Kathy just lived her life. And she would like to gain that she wants to save time and wants to save time. She wants to save time. That's great. Thank you. I like your Kathy. Maybe we should have named them different names. But I actually like Kathy one, Kathy two. Does anybody from this table want to introduce your Kathy? In terms of job, we thought that Kathy is 67, so she's probably tired by now. But we focused a bit more on her personal life. So we felt like she now says she needs assistance doing the small stuff and she wished she could be independent again. So there's definitely a feeling of loss of independence. She feels a little shame of that, frustrated. She's even envious of other people that can still do all these things and she obviously has some physical pain. She really thinks that she cannot relax as much because she's a bit limited in her hobbies now. She cannot really host people anymore which was something that she really got pleasure from and she's very limited and is also capable at jobs, of course. And she now avoids doing things that she loves like knitting and because she does stuff that actually require nimble and precise movements. Also her chores are limited as well. So this brings a lot of pain in her hands and of course she has a house that is not as nice as before. So her personal life, she doesn't really relax as much. She doesn't feel as comfortable in her own space. So it's not just affecting when she's trying to do stuff but also like when she's having a normal time watching TV she doesn't feel as good at home and she experiences some pain and difficulty with small everyday tasks. So it's kind of repetitive here that the line is just, it's affecting her when she's doing things but also in her social life and when she's trying to relax as well. She doesn't feel as good. Okay. Thank you. Thank you for that. That was really great. Wow. He actually got so much out of what a seven minute activity. So well done. I think the point of that whole exercise is to really get into her, like just really understand her and try to mirror how she's feeling about things so you can really then think about the solution. Okay, like this is really impacting this woman. How can we help? And obviously you're thinking it's not only just this woman. There are other people out there kind of age demographic who are experiencing this exact same problem. So with you creating this product to help Kathy you're going to help probably millions and millions of other people as well with the same tool. So now that you kind of know Kathy you know you're kind of after getting real good insights into what her pains are, what her problem is we are going to move into the next stage of the design thinking process and this is the defined stage. So there the whole time the last whatever amount of time that was we were in that kind of flare zone. We were generating multiple ideas. We're really gathering loads of information. So now we're going to be converging our thinking and we're going to be focusing our thoughts and trying to figure out one well-defined solution to help Kathy. Okay, so defining the problem using a unique concise reframing of the problem that is grounded in the user's needs and insights. So all of the stuff that you've already gathered you're going to use this in the next phase. So why are we doing this? Because we want to expose new opportunities by looking at things differently. We want to guide innovation efforts and we want to make sure we've identified something worth working on. And I think from listening to your stories this problem is worth solving. We need to come up with something. So the next two exercises I'm not going to really get you too involved in it just because we've already kind of defined what we want to make for Kathy. We want to make a little tool that she can pick up little pins and we know what we're making for her. But normally if you're running this workshop this step you're coming up with a point of view statement. Okay, so the point of view statements is just you drawing insights from the empathy map about what the user needs. And as I say for the purpose of this workshop I want to give you the point of view statement. So I've come up with this. The user needs an easy to use tool to help with some delicate tasks. We know this. In particular the user is looking for something that will help her pick up pins which she can then use to pin documents onto a board. That's our point of view statement. But let's say if you were doing it in a different workshop the point of view statement would be completely different depending on your user. But it's easy to come up with this after you go through the interview stage and after you go through the empathy map you will come up with a well defined point of view statement. So then after that we go into another exercise that is really popular in most workshops. We always use this. It's called the how might we exercise. And this is really just transforming a problem or in this case the point of view statement into a solvable question. So if you look at the point of view thing it's like user needs an easy to use it. It's not really like framed in a way that you can solve it. So instead of it just being like user needs this we're going to say how might we create a tool that will help Kathy complete delicate tasks like this in a pain free way. So you're just kind of reframing the sentence so that it's easier to come up with solutions to it. Don't worry too much about this right now for this particular workshop but that's just a really nice exercise to reframe questions or reframe problems into a solvable question. So if you're in this real workshop doing it yourselves and everything and you have loads of different users and you're using this how might we exercise after that you're going to have generated loads of how might we and then you kind of do a round of voting on these how might we and then you come out with one well defined one. So it might not make sense now but is there anything else that you could say for that to make it more clear? Yeah, so just for the purpose of this kind of like training we just prescribed the challenge that we're working on usually in this kind of like process of course everything would be way more open. So you wouldn't start with understanding that this person has this specific problem. You would actually derive the challenge that you want to solve from actually like figuring out what person is like first and another thing to also add that if you're doing this in real life you wouldn't necessarily just kind of like try to come up with these things randomly or based on what you assume this person is. I mean you might be doing interviews you might be actually meeting people so this is something that you can do quite light weight in the same way that we have done it but just basically assuming a lot of stuff but you can also go way way way deeper and it's really important just to repeat that you're starting this process not already knowing what the challenge or the problem is that you want to solve. The only reason why we're doing it differently today is because we want to help you get through all stages of the process and the easiest way for us to do that is by basically assuming that okay we have identified this thing here as the thing that we want to solve for and in real process like I said it would be it could be a lot broader so you might be finding out things that you didn't assume and this is actually like the real advantage of using something like design thinking at work or in real life scenarios because very often businesses start a project just assuming that okay we want to build a better um a better dishwasher or something like that and that's kind of like these kind of like things define what people actually spend a lot of time on but you don't necessarily get innovative ideas out of that so this is kind of like the opposite where you're just really exploring and discovering challenges worth solving and so it is really really broad and just for today to help you get through the entirety of the process maybe like a week long maybe even longer process and we have to condense it down to just a few hours we are taking that shortcut by just you know highlighting this challenge to work on and usually there would be a lot more kind of like openness to what challenge you would normally solve so that's the only thing I wanted to call out in case you're wondering like why would we even do something like how might we it seems like the challenge earlier of course in real life you would know what the challenge is and the purpose also reframing that challenge into a question that's phrased how might we is to get everyone in the frame of mind that this is actually a question that has potential answers so it's not just a challenge like this person is dealing with arthritis in her hands like there's nothing we can do it's really to get you into a positive frame of mind like this is a challenge we don't know how to solve it yet but there's probably like an endless amount of solutions to this so this is what the how might we really is about turning the challenge into a question and that's how you would then start to think about solutions and I think that will also be the next part of today, right? Yeah, literally no that was a perfect explanation thank you so much Tim. So all of that made sense and now I'm going to bring you into the really really fun stage we are going to be generating multiple possible solutions to our problem and why are we going to do this is to generate maximum innovation potential in a short amount of time and that's the main point about it it's a really short amount of time and you're going to be really shocked at the amount of ideas you're going to come up with with this you're going to incorporate it from perspectives and you're going to be building excitement around the possibility of creating something that's going to actually help somebody so I want to do something really quick with you if you have actually just your post-its your post-it notes the square ones I'm just going to ask you to draw a few things first thing is a door a door a door that you go walk through okay the next thing you can just pull up a sticky off and put it next to you next thing is a baby okay time's up next thing is a house a house right the reason I'm just doing this like quick sketching thing again is to once again get it into your head that you can visualize your ideas you can communicate your ideas I think if everyone looks at their neighbors drawings you're going to be able to see that there's a door a baby and a house on each post-it it does have sketching and a sketching exercise has nothing got to do with your ability to draw you are able to communicate your ideas actually hands up who put it if when they drew the baby the little piece of hair on the hey everyone has these preconceived ideas about what these things look like which is very cool it's a happy baby what? psychotic okay okay alright so what we're going to do the reason I got you to do a sketching exercise is because we are now going into our ideate phase where you're going to be sketching some of your ideas we're going to take part in an activity an exercise called crazy 8 times that actually yeah we're actually fine with time crazy 8 is a really really nice sketching ideation exercise you can do it with writing ideas but sketching ideas with this is really good you're going to sketch solutions to the challenge you've already decided on we know our challenge we need to make our little tool to pick up our pins you're going to be generating a lot of ideas quickly 8 crazy ideas in 8 minutes sounds wild sounds daunting but it's really fun I promise so sometimes to be truly creative our brains actually need these the structure and rules and by restricting space and time that anything is that anything goes this tactic forces ideas out and it forces them out in a really fast way and it's far less painful than it sounds it sounds kind of manic but it isn't so first thing I want you to do is everyone has an A4 page on their on their table they should we are going to if everyone has it you can hold it you already have it I'm sorry today fold it in half first some people already know how to make the 8 frames after you fold it in half you just fold it again and then you fold it one more time and once you open that back up you should have 8 even frames yeah mind blowing so that's it it should come out like this so you have 8 frames so what you're going to do is I'm going to set a timer for one minute at the very beginning so you have one minute to draw come up with an idea for the tool that you're going to design for Kathy so it has to be an easy to use tool remember all of the things that she's struggling with just really try to get into the mind frame of mind that's the one frame of mind of Kathy of like what kind of tool would be really good for her if her hands are like really really sore and you're just going to come up with 8 different sketches it doesn't have to be a different product the whole time it could be just like the same product but in different ways with little tweaks really don't try to think about this too much this is all about quality not quantity did I say that quantity not quality this is all about quantity not quality so really doesn't matter what it looks like completely backwards edit that out will you so yeah I'm going to start the timer you're going to start away does everyone know what they need to do no this is specifically for the act of picking up a pin to pin stuff to a board I've seen different pins in my life I love this can we draw a pin on that board will I show you a pin the pins are like the small like yeah designer designer there we go this is a pin I love that so just imagine that Kathy has these pins it's big that big yeah they're there that's the physical pin so you're drawing something so that you can literally pick that up at the very bottom remember that a person with arthritis has a lot of difficulties like actually grabbing stuff like having a good grip on stuff yeah on small things especially of course but like it's very hard for them to like close and have a tight grip sorry just maybe one more thing before we get started if you don't have any idea what to draw right now that's completely normal I would still encourage you even if you have no clue what to draw just get the pen moving draw anything like even if it's just a line it will be way easier once you start drawing stuff to think about things so rather than being kind of like paralyzed in front of your paper trying to think about like I need to think about the tool don't do that just try anything draw anything it's fine if you know out of your eight panels some don't actually show any final idea if the timer like if so when Rebecca tells you to move on to the next panel don't dwell on it just move on and then kind of like start again and either draw something completely different or build on the idea that you had earlier but yeah just even if you have no clue what to draw right now think about what already exists think about the type of things that might already exist that you can just kind of build upon and make better and tweak so one minute for your first one go remember all the things this tool needs to be it needs to be able to pick the thing up but also push it into a board so it needs to have like a sturdiness to it just think about all those elements okay we are now about to move on to the next frame go next drawing time is up you can go on to the next frame and start your next drawing Dom has gone ahead and he's drawn six already ideas are flowing ten seconds start wrapping up that one and we're going to go on to the next one don't worry if you can't think about one just even draw the one that you did before and just improve on it and add things to it okay we're going to go on to the next one five seconds okay on to the next one okay on to the next one this is the last one give it your all okay well done well done everyone how did that feel for you pressurized yeah fun okay you liked it very nice did you feel like after at the first few you felt like did you get into a flow or did it feel good nice okay so the next thing that you're going to do right now is that each person should pick one design that you've made one sketch the one that you think meets the challenge the best you think it's actually going to work I think this is the product that we should go with pick one of your favorite sketches and present it to the people that are at your table okay I'm going to set a 40 second timer and then after that I'll give you three minutes okay okay all right I'll give you I'll put three minutes on the clock and you can start taking turns presenting your idea to your group members all right go ahead okay okay oh it was a question three minutes in total yeah so a minute each okay so this is the magnet glove okay this is a magnetic glove but for this you need slightly heavier magnetic pins as well so it will come with new pins as well slightly heavier so because you pick it up with a capable of just identifying one of these new steel pins and then just you know well you can't see the design but imagine that it's a glove like this so you can think of a glove and then it just like magnetically attaches to a pin and because it's still because it's heavier the pin it's just ready to push it in the wall and then next pin next push that is the magnet glove oh my god fantastic I have an idea so I present you the pin magnet so this is basically a magnet that has a soft sponge underneath so the metallic part of the pin goes into the truck and then it gets on the sponge because if it's all pin all metal it just gets moved so the pin basically just gets stuck exactly second favorite one it's close to hands it's close to hands I call it the slapper basically instead of the hands going in and then connecting as in yours it would be just something that it slides in almost like a band behind it and then it would be modern to take the pins as well and then you just go over there and you do a slap to the tables and it's just picking the idea that you told your team members that you really liked and think you want to build that product and you're just getting a new page and redrawing it again, resketching it and just putting a bit more effort and thought into it if any feedback came up within the chat or discussion a while ago you can add those ideas to it or if like Nicola drew something on hers that you were like oh my god that would be really cool on mine you can kind of steal and borrow ideas as well I'll give you actually three minutes for this three minutes and you can start there now everyone have a fresh page do you want a fresh? yeah perfect if anyone's unclear on what we're meant to be doing let me know use the full page right? yeah full page you don't even need to half it up or anything you can just use the full page yeah you need to leave the workshop also if things don't make sense in your drawing you can just add like little text bubbles to explain it I know if I was doing it mine would need a lot of text explanations okay 20 seconds left are you doing, do you feel like you need a bit more time? like 10, 20 seconds now? yeah I'll just leave it another few seconds just for this table here creativity mode let's say another 20 seconds okay we'll stop there okay so now you all have in your group three really good ideas potential products that you're going to build and now normally what happens is that you place the three sketches up on the board here and you can go through a round of voting on which one you want to actually build but because there's only three people in a group that can just get a bit like normally it's better if there's more people in a group to do a round of voting on so it's not that uneven so what we're going to do instead with you guys is just chat amongst yourselves and figure out which one you want to build there could be something that like okay I like this about yours and maybe we can add that to the prototype as well just having a chat about what we could potentially build together so I'll give you maybe three minutes to just chat amongst yourselves about what we could potentially build after the break yeah just go for it don't think too much about it and go the magnet glove as I said new steel pins they have a hex shape to prevent rolling off the table the glove fits all sizes it also moisturizes the hands that's just a weird fine benefit and it knows when to release so first of all this the index finger part is magnetic so you just have to do this and then push it in it can generate 200 Newton joules whatever that is I don't even know that's not even a thing we are just inventing new physics you can press it in and then you just extend the hand and it knows that's a really nice little infill mechanism that's quite a lot that's how you really do it magnetic functions and then you kind of place it on the board release that's it I like that I've still just went with fucking fuck the pins that's the name of the board yeah and then just you just have to put your piece of paper on the board whatever you want you just push through the paper like you would normally without that but you still wouldn't you need to put take a pin out and put it no no, the pin is already on the board so you just put the paper sticking out it's like a actually hand board but it's not it couldn't hurt you if it falls on your something because now the pin is looking out yeah yeah there's outward looking and then you just go up I mean of course it can fall on you I just like to grab a piece of paper this is just the same movement as picking something yeah maybe but you could you've got your bowl and then you and then you just like yeah that's the kind of thing that a post-it that's true that's true post-it and then fancy post-its without yeah this was the best idea this was my best idea imagine what I've done was just take something and call my own that's what I've done you have a perfect prototype of this no but okay we need to choose one let's choose one, I'm thinking the futuristic anaesthesia maybe with the technology that we know of today I'm thinking mines is probably no no a little bit too on the other spectrum I'm thinking this I'm maybe going for that magnet my problem with the glove is that I think why I like yours is that that actually really removes the problem itself it's not really picking up the pin but the existence of the pin itself that's why I like yours that's the aim right the aim is not really to pick the pin but to put the idea to the word okay guys we have another 20 seconds to choose you don't really need to just be like it's this one and abandon the rest but just come up with some idea what you're going to build so that after the break you're ready to start building the thing the product everyone we are taking a 15 minute break right now obviously you can continue the discussions about what you're going to do after the break because after the break we are going to go into building mode you're going to make your whole two which is going to be cool so for the break we have coffee and everything tea, water, biscuits everything and snacks and just move around you can go out to the balconies and stuff we'll come back here at 1545 and we'll get straight back into it okay huh alright okay you're free you're free well done well done for the first half thanks thanks welcome back everyone did you have an okay break yeah okay good right so this is the fun part as I said we're going to be building we're going to be kind of feeling like we're going back to school and rummaging that table of materials over there I try to make it look as exciting as possible so prototyping I'm just going to talk about it a small bit I'd love your input on this in a minute as well just to go through information so you're just turning your concept into something concrete, tangible and something you can actually test so you don't need to be worrying about whether this is actually going to work or like you know is this the finished product you're just trying to come up with something you just want something tangible you're doing this to gain empathy, to explore to test, to inspire and to test your hypothesis to get you closer to your final solution so I think the two things that you need to learn about or take away from the whole prototyping phase fail early and fail often so what usually happens or what very frequently happens is that a company or a business spends a lot of time and money and effort on building a product and then brings it to market and when they get the feedback that this is actually not what customers or the market wants it's way too late so this is a problem of course and this is why it's very useful to think about product development in terms of building a prototype first the prototype is really something that represents your ideas in a relatively cheap and easy way so maybe it looks pretty pretty ugly maybe it's still not perfect and maybe it's also not showing the entirety of the finished product only the main features the main value to customers because when you fail here it's actually not that bad because you can still easily change the prototype, the concepts you can just create a new iteration when you fail here you have already wasted a lot of resources and spend a lot of time on something that doesn't work and in the meantime other companies might have already launched two more successful products so this is why prototyping is so important and it's also something that we do in every project we do would you be able to explain as well to people there's different types of prototypes you can build an actual product but there's other ways to do it too yeah so a lot of the prototypes that we build on projects are actually digital prototypes so they're actually quite easy to do easy to make even though they are non-functional in many ways they look and feel like the real thing but of course when you're building something that's like a physical product like for example this pushpin thing it's a bit more difficult to make it, to kind of like show this to testers and make them really think like okay this is what I can imagine that this is like a finished product I can see how that would look like if you buy it in a store but that doesn't mean that you cannot prototype that in a way that's more appealing so for example a prototype could also be an ad, like you can make the layout for a newspaper ad or a sales deck or anything that just kind of like represents like the vision of the product even to just check like is this something that people would be interested in because you can quite easily actually build the physical thing you can mock up something you would use to sell the physical thing show it to people from the target group and then get feedback that way so we're creating these prototypes for fairly complex products in only one to two days but yeah you don't have to spend much more time on a prototype so you want to be as fast as possible spend as as little time on actually I don't know like coding something or manufacturing something these things will be important later on when you are confident that it's actually worth putting like all that effort into the product but you should avoid doing that at that early stage because you still don't know if this is going to be a success or if people will actually rip it apart I have seen this so many times and it's still something that happens in almost every project with companies you're showing the concept to people from the target group that are intended to be your customers later on and at the beginning you're really really confident that this is a great idea because you have kind of like hyped yourself up you have aligned on a direction you have narrowed down from a lot of really cool ideas and then you show it to customers and they're like actually I don't get it I don't like it I don't know what the point is and that can feel really kind of like deflating at first and this is also why it's so important to have this creative confidence that it's actually not a big deal we can still change things and we don't have to kind of like dwell on things and get stuck on you know like making it work when it clearly doesn't work we will just iterate on it fix what doesn't work take out what people don't like and maybe introduce other features that people like more or you know change the focus of the product as well so don't do this here where you spend a lot of time to get here and then it's too late you've already wasted your budget start small really really small and get feedback as early as possible so that's also I think the point of what we will do next absolutely yeah exactly thank you so much Tim that's a really good explanation because like there are some organizations companies who do they don't have this design thinking mindset they go all in on a product and even if they know that it's not going to work and they're putting all this money and time and effort into it they don't have the confidence or like the courage to kind of go look this actually is shit let's like scrap it and do something new and they could spend nearly two years I know a lot of companies that are spending like two to three years on an app and like constantly adding new things and trying to improve it but it just doesn't work so yeah I think this is a really important phase for us right now and we are going to get started we're going to start building or tool so we're going to give you twenty minutes remember every single thing that you talked about like the three sketches that you have try to incorporate everything like the good ideas from each person's prototype or sketch and build the tool around that you can use all the materials down here there's like paper there's loads of different things there's chopsticks there's so much stuff down there that you can just go wild with your imagination so you can just get up go down bring some materials to your table build the prototype on your table and yeah I'll give you twenty minutes for that and then I'll start telling you the next step you're going to be testing it within your group before you start testing it with other people with the real users okay twenty minutes you can begin I'm going to put on some music if you have any questions just let me know music I'm going to make the band so tight that it will glut circulation I think that will stay perfect okay that's good that's smooth yeah we realized that as well that we don't actually need the pipe cleaners all we need is a finger with about a blue type it works though all doing do you have your prototype ready or do you need a bit more time how are you doing yours is ready you're ready over here how's this table yeah it works you're ready alright so from now I just want you to present to all of us what your product and your prototype is you don't need to show us how to use it yet because we're going to be testing them in a second but I just want you to just tell us about them because they look really really great maybe we can start with this table here and you can introduce your product and tell us about it this is the show us as well how it fits on the hand and stuff yeah that's for reference so welcome to the one size fits all thumbnail over some plastic but ultimately very beautiful and our plan was that we wanted to kind of have like a whole glove that was magnetic you could just pick up your pin and it would go straight here and then you would release it alleviating any sort of you know kind of grippage so what you have here is what we need 200 million mutants for this to work this is our un-yet-determined measurement of the magnetizedness of the future but ultimately how it works is you place it on your fingertip as this and you have your pickup station here you pick up your pin and then then we go towards our pin board and it goes to get your pin back out very easy you just take it like this and put it back into your station pin station one size fits all thumbnail glittery thing if you could we'd love to ask a few questions also this is just like an open discussion about the product and maybe some of you might also have questions that you want to ask the team the pickup station is that part of the product? you'll have like a pin pickup station where it's like how does that work? it comes with 200 pre-loaded pre-loaded pins into this you pick up one and then a new one automatically appears we agreed on that but they are reusable obviously you can reload from the bottom up so every time you pick one a new one appears you can use it what about her hands though? did you notice that you are using the other hand for the loading system? what happens? it's a very elaborate loading system you kind of you take it out and then you kind of drop it into the loading system okay and it does it itself gets reloaded into the pickup station I like it, there's something there it's just to avoid her picking up the thing again she doesn't ever have to come in contact with a pin I love that magnetic oh so that's how we want it there's a lot of loose parts as soon as you stretch your hand the magnet releases into the reloading station and then automatically so she never has to touch the pin what's the price? the price? we'll figure that out super warm this is just a prototype because that's the one thing that accounts so you even can use it no no no I mean to be decided like that yeah read like the loading state that's probably like 500 per the loading station we're going to take the upload approach where you have to buy a loading station and with every upgrade the finger puppet comes a new loading station nice well it's really really cool well done guys, that's so good thank you this table here does somebody want to present? welcome it is of the world I'm here today to introduce you to the pin gun it's basically a gun that you can use to pin not for other other purposes less little like killing your neighbor yeah it's very simple as you can see something that is basically a very graspable shape that has the ammunition inside you can replace yeah and basically there's a mechanism inside that with minimal effort you can press a little bit and it triggers the gun to shoot so we're just prototyping here so there's like one ready to shoot so we just stick it here normally does not just stick it and if you want to take it again you just place it here and the same way as you shoot as you're pressing there's a little mechanism that locks locks put it back, you lock and you take it out and that's it so you can just stick and pull in case they drop on the floor there's a little shovel with minimal effort also you barely hold it you can just press and then it vibrates and then it's vibrating they are like going inside these little holes so you can just pick it up again and so you can recharge your gun okay that's really good that's great does anybody have any clarifying questions that they'd like to ask this team about the product yes, how does it space in your hand it's like this, you still need to grip it so there's a band but you know it's like the size can be adjusted to like the real hand size but it's maybe KG what kind of material would the thing be at the bottom what do you think it should be it needs to be flexible some kind of throw or something squeeze it's three years of mechanism inside some type of lickable material lickable, yeah it has to be lickable does anybody have any other questions for this team no? well done, it's really cool alright nice okay, we're over here who would like to introduce their product I thought let me introduce you the bow it works like there's a strap here, you just put your hands here so you don't need to do anything at all we already have yeah it's already loaded in with the pins you just put it like this it goes in let me show you here's the wall you just like push it in design it for actually remove the pins we don't want to remove the pin but yeah it's automatic so once you put it in another pin is going to appear here that's really great, well done everyone does anybody have a question or is there anything unclear there what was the why from the extraction point why did you not want to further develop the idea to extract the pin so you didn't say that you don't want to further develop the stage how do you pick them up if they're on the floor without a shovel, how do you do that maybe we can collaborate we can collaborate you can design for the shovel what is it called, I don't know can we reveal we're still in the discoverer but then it never ends on the floor so it always sticks to the wall you know you don't need the shovel ok so that was really great thank you so much for doing that I think some of the products like seriously it could be the next thing you know the next so you did the prototyping stage this is the final stage of the design thinking process and this is the test phase what you were doing there you were testing the product but in your own groups so this is testing but to the actual user to Cathy, potential Cathy so why are you going to be testing you're testing it with users using the prototypes you're just going to be making sure that they work and to understand how users understand and use the concept it's a way of continuing to gain empathy to create your solution and even as he presented them there's probably things that you kind of went oh actually I didn't think of that or things that you can improve upon and that's why the design thinking process isn't linear as we say it's like you prototype you test, you figure out that there's actually things that we can improve upon and then you go back to the kind of prototyping phase again or even the ideate phase and start thinking ok how can we improve upon this but we're not going to go through the whole loop today we're not going to go through the five stages so we're going to be testing now what you built so other people are going to test it it's fine that you've built it you know how it works you know how to hold it so that the thing doesn't fall so this is the real test where you're going to get another person to test your prototype so one person from a different group must now test your product and to make it harder look what we're introducing these are athritic hands so yeah we of course luckily we don't have arthritis yet but we're going to simulate a person having arthritis being kind of like impacted in their hand mobility so there are studies that this is actually like a very good representation of what having arthritis really is wearing arm mittens so it is a low-fi test but I think if you can actually use your product with these oven mittens then I have no doubt that it would work with athritic hands as well so yeah I'll give you three minutes to make a few adjustments to see can you do it? so I'll set the timer for three minutes see is there a way that you can make this fit on the oven glove nice how are we doing? have you made your adjustments? the station is going to be I think they could do it that's the main area but the loading station we're going to drop in okay guys are we ready? alright so we're going to use this station you're going to nominate a person in your group to test another person's product the person should be able to figure it out like here I am putting my hand picking up the thing pinning it in and then it being able to remove without having to use your other hand so this table who would like to test this product? you? so you're going to test it? I'll give you the station oh wait now with my hand and then I have to put this on right? no no no so it's attached to my body no but the so our product is a glove itself anyway and this is just simulating what we only felt the need to prototype one part because that's the thing we use and obviously this glove has the limitations yeah the cup stations really I need to explain so yep it's up so far so good you still have retocular juice me too yeah wiggle it a little bit there we go space hey boy and then you can use this is like a funnel thing yeah that's okay thanks for trying your best after testing it how did it feel? do you think it's comfortable? how are your hands? how did it feel Kathy? you're Kathy now we need to work on that it could be refined a little bit okay how do you what refinements do you think? also for this part when somebody is giving you our feedback a good thing to be doing is taking notes on little post this year group just so that you can use this feedback for iteration later okay so how would you refine it? it's a little bit too big and a bit hard to find exactly where I wanted to and because of the size of the glove I couldn't really see where the fin was exactly and I wanted to pin the corner of the bowtoe if I miss it then I have to remove it again and then try again that's a good point so maybe it could be a little bit smaller or like more to the size of your actual skin and I think that's what you intended it to look like a bit thinner and more just like as if it's your finger but I think it's a good point maybe somebody might not be able to it's supposed to be a glove it's difficult I love the even answer for everything we're like just get it like no you begin I like your idea about the visibility it's what we do be transparent as well what's a material? what's a material? transparent material spacefiber spacefiber spacefiber that's my colleagues telling me spacefiber and also another thing that I noticed as well with it if you're it's magnetic so is there like a point on the end of it where the pin always goes to or is it like you put your thing there and it could like stick here sideways always at the end there's a okay okay yeah okay so it always stays on so visibility is actually it might not be a problem it should slide into that slot yeah but I know the point that you're making though because when you're trying to get something in like that it's good to have two fingers to guide it if you're like this it might be but anyway the product is great I really love it well done well done guys it worked okay so somebody nominated or nominate somebody from this table to test this product over here shovel shovel okay ah I guess it's a little bit big nice there's a book for the full hand great um ah let's try it again did it work? yeah okay make sure you get it out is this character ceramic yes litus nearly catty how they release it so that's not like it when you squeeze it just oh yeah just shovel it's not like try to squeeze something oh yeah that's a good point it'll be made of something soft and they're not squeezing that much it's just like a little ah okay so just like with a micro movement yeah with a micro movement you trigger the pistol nice how did it how did it feel do you think it's a a good product for catty? I think this is a little bit heavy material material space fiber space fiber again wait this part was that's a mechanism right that's a spring but how are we the spring there's like a grasp that is connected to the spring okay so with always it's micro squeezing and remove it I release it it's not going to be lighter but it's also better to grasp so it won't be slippery and this one is adjustable to the size of my hand because that could be problematic great I like it it worked that was really really great I like that one the only thing that I have is the the worry that squeezing it would hurt more if they're really but if it's a micro movement a micro yeah that could work I really like it okay so somebody from this table to test this one to test the bob to test the bob this is a good start so far okay he did it he did it it worked pulling out a message you can try pulling it it might not work straight away though show up show up show up see we can actually come up with something really good it doesn't believe it it doesn't believe it there are more things on there what's the opposite of a shovel she has to use it's the un shovel it doesn't help that there's more in it it depends on your thought that the un shovel is what you need I feel like the shovel is the main product of this whole design thinking workshop but it worked well done I really like it applause okay Nicola after testing the product how do you feel I don't think it was right here what way I was supposed to grip it I had a bit of difficulty in it bringing my other hand to assist it wasn't very stable to take out they're trying to give the shovel so yeah pulling it it also is the size an okay size if a person has to rip onto it like this is that a problem you don't need to work it's adjustable strips they just put your hand and it's adjustable so you can actually you don't even need to close your hand is this supposed to shoot out though no okay so it's just being nice does anyone have any more questions about it how would you put it on if you don't have a second person to assist you you know how to use the product oh there we go there we go it's done the shovel okay everyone that was really great oh yeah the ultimate test okay we originally they were meant to be these pins but we gave you the other ones however we would love to see if you can actually complete the ultimate test of picking one of these up and sticking it in okay let's try it we can do this obviously faster than the last one but originally that wasn't there no don't worry about the removal don't worry about the removal we know okay here you go so let's see someone kind of hold the station imagine that there's no station doesn't exist station station isn't it alright nice well done it works do you want to try it nice with the glove I actually have a question about that product why not just Plutac instead of like doing it all magnetic and space fiber yeah well they're open to refining yeah from tidies do you want to try it look at here certain people get so like but we didn't we were told about the removal and you're so like there's no station thing I love how protective you get over the product it's so nice okay but this works it is the bomb do you want to try wow okay that was quick get the shovel ready yeah the micro okay that wasn't even a challenge for you guys completed that okay so the last part well nearly the last part the micro movements normally what you do after testing a product with your user is you just have a little feedback session with the team that you're working on the product with and in your group all you need to do is discuss and answer these three questions you can do it on post-its it's really just an open discussion about what worked well with your product what didn't work well like was there any aspect of it that didn't and what could be improved upon and we're just going to take three minutes to do that I think the pickup station is better right because let's just say I wanted to pick up like a pen I go here yeah I would have to put like one pen the one pickup station loaded with all the things you have a name on it so you only ever have to buy 100 pens and you'll really technically never really need to buy anymore okay the pickup station is actually a thing it's one learning it actually really exists actually I really think you should be just like one thing because the whole thing you refuse because with this you get a point the whole idea right is that you don't need to do these fine movements you do you don't even have to do the whole thing because only this part has a right okay maybe what didn't work well okay it could be smaller but I think we've got that feasibility laser pointing could be a thing like you can't see really like where you're because it was so bulky so like you can't really see if I want to really go into this whole here it would be quite difficult but also we put it on that finger because that's where we can apply it but normal person would have like I said it's for humans okay alright are we ready I would love to know actually maybe you could make the point that we were just talking about there about getting attached to the idea I really love all of the ideas that you have shown today I think they're really cool fun ideas as well I just thought it's interesting first of all how invested you become in this kind of silly idea that we just made up with this completely contrived scenario with Kathy but it's actually a really good point because I think maybe you have noticed that you also get really attached to the ideas that you work on because you put some thought into it and you think like yeah I can make this work I can make the station work it makes total sense we don't need to change the idea with the station sorry about singling out the station there are teams all over the world it happens to our team it's completely normal but this is exactly the point of design thinking that you are asking for feedback and you're actually kind of like challenging and testing your ideas and you're accepting that even an idea that you really that you feel really attached to might have to be changed or discarded or iterated on I think that's a really important point because I think it is very tempting to kind of like stick with the original idea and somehow make it even more complicated to just be able to somehow push that on the user by inventing like okay now maybe we have a second glove and or I don't know like some other kind of like gimmick yeah but like I said that's normal completely normal human behavior I think but usually you don't think that you would fall into that trap there's so many, this is the story I was saying there's people who have made apps there's friends of mine that I know that they're working on apps for like two years and they will not, they're so invested and attached to the idea and the product that they will not just admit that it's not good, the customer doesn't like it it's not going to be successful but they're still adding more things to it and maybe if we do this sometimes it's just better to scrap it, iterate on it or just figure out how to make the thing just maybe one more point because I don't want to dwell on things that don't work I mean one thing that was also really cool is I mean we started the workshop without even knowing the challenge and then in a very short amount of time you all came up with some really interesting and actually innovative solutions they all came with certain flaws or maybe things that could be improved but I think this is really cool because I mean the materials we gave you are also quite limited I was actually surprised to see what you came up with I wouldn't have dreamt of these ideas so yeah good good work, that's also really important take away I think of today that you can generate these things Yes, 100% everybody round of applause, sorry I was like so I just want to hear from one person from each table what you think could be improved upon with your product and then we're nearly done and then I'm going to leave you go so maybe this table here, what do you think if you were to iterate on this again and if you were to improve the product what would you improve The pick up station we believe should be a thing not just a hypothetical the pick up station I like that, I like that everything I saw that was absolutely focused yeah, he's like and also maybe it's overkill to have a glove if there be enough just to have something on a finger because this only the index finger is what we are using exactly like that, yeah so I really like the product well done okay this table what would you improve upon I would improve the material that we are using at the tip because I'm not sure if it's holding it perfectly, yeah especially when we want to remove yeah, so yeah that's my we were also thinking of making it more obvious for the user which decided to go because what we learned from the user testing was wasn't very clear say maybe something like a shape so you know where your fingers are going in yeah, no I was just thinking what if Kathy was like after she has the line she's wrecked, she's tired and she puts it in and she just like presses it down in her finger accidentally yeah, you know, but anyway it's really really great well done on that one I really like it so what do you think you could improve upon or what did you come up with from the so the materials didn't suit our product here, so when we did this we just wanted the shape and like the idea but we just need more flexible material and lightweight for our product to actually be like more user friendly so we just think it's a matter of testing different materials to find a comfortable that's really great, that's good I just want to come up with that at the end I think it's a really good product but yeah the material and another thing I was thinking about that was the size of it for storage, you know like don't want to be a bulky massive bowl I know it's not going to be a bowl but like a softer material but okay, well done everyone so basically that is the design thinking workshop and I think another point to just make at the very end and we've already made it is that in real life when you're running these design thinking when you're going through the design thinking process it's not linear it's constantly like say if we had more time now or if you wanted to like make this whole process over the span of a week you could keep going back and iterating and improving the product and changing things until you're happy with what you've created, I wanted to do a key highlights activity but I'm not going to really do it and maybe we'll just do it as an open discussion instead of just like have a little think about what you learned from today, is there something that you learned, something that you really liked or was there any kind of like highlight, maybe just have a think about it for like a minute and then we can talk about it just as a as a group to as a way to wrap up so would anybody like to share something like a key highlight a key learning something a takeaway that you're going to take from today if you have something you want to share you can just put up your hand like we're in school I have two main takeaways one is foster creative confidence so it is not like okay I accept that I'm not creative or I am a creative person but it's rather like it relies also on the atmosphere what was created so I think it's a big takeaway for me and also don't get too attached to your ideas while you are in the prototyping phase because then it's going to be your thinking will be too much limited and then you can't come up with a new idea and maybe then you feel like oh I'm not creative and also yeah just don't get too attached I really like that, that's great thanks so much what was the first point that you made there that sparked your first point was the creative there's a really really great book called creative confidence if you haven't read it yet I would recommend reading it and that really does kind of like shift your whole mindset around like taking risks and being willing to fail really really great book that has had a huge impact on our whole company so yeah I would highly recommend that so thanks Dory for mentioning those damn do you have anything? oh sorry I'm just maybe if you want to talk I was just surprised by how many like really the crazy exercise really unlocked the creative flow I was just surprised by my own flow I'm not saying these are great ideas but just like the amount of stuff that came naturally by oh onto the next one onto the next one that was having that time pressure is really good sometimes yeah yeah because you want to be so perfect sometimes so I need to make this one idea perfect just go wild with loads of imperfect ideas and then you can you can iterate later exactly yeah that's a really good take away thank you Chris do you have any yeah I thought like from a technical aspect from like kind of learning and doing the workshops and being like a kind of movie and an amateur I really enjoyed like the introduction that you done and the justification of why we're here and the validation of why we're here and what we're going to do and explain a few things I was surprised at how long that took but that's a good thing because I think I completely underestimated how long it should normally take to just get people into the groove rather than five minutes ice breaker let's do the let's go get on with this I think it really put me and everyone else at ease as to why we're here just a kind of 15-20 minutes it was like a 15 minute intro I think or something so we kind of just put everyone at easier like that was a technical aspect and the fun aspect was just how we were doing prototypes for an idea that we never even thought of I thought that was really impressive just as a kind of human connection from that aspect thanks for sharing Nicola yeah I don't know if this is just me personally but I found it interesting that at the start of the day that we started off as a team then we broke off into little teams and then I started to get competitive then I was watching everyone else and then I wanted to meet your team and then at the end of it we came back and I'm like oh yeah we're a team and then we actually helped each other at the end I thought that was kind of fun to be to watch that I like that, thank you well I found it interesting that it was so easy to get in the zone so we gradually started doing these exercises me drawing in front of me and I was like well I don't know how to draw but then it was just one minute you just make it it's easy then you have the next exercise also easy and then you go deeper and deeper and then when you realize you're making a prototype and it just feels easy not making any effort you just like get naturally focused I think that's the cool thing about the whole process I like that that's a really good take away and that's the whole point of it it's just like kind of slowly warming your brain up to thinking that I actually can do this you can step out of my comfort zone thank you for that, do you want to share something? yeah I want to echo what Peter said I think this exercise especially the one about drawing a door and a house which everybody knows how to do makes you feel a bit more confident like small wins that tack on your confidence about your creativity because I think when it's creativity everybody is a bit self-conscious because at the end of the day it's your ideas you've seen that your idea is not that good or it's you're a bit more defensive and maybe afraid to fail and giving you very easily targets that you can definitely pass makes you more confident to to go into bigger bigger things knowing that you can fail the safety net is there, there's no need to be afraid yeah that's a really great point thank you for sharing that would you like to share something? in my work I'm also running some workshops sometimes and it was very nice to now be on the other side to experience what it feels like being a participant of a workshop and not only running it so it was also nice to catch some ideas from you how to entertain whilst making the others work cool, that's great I'm glad, I actually that's really cool I was only saying it to Tim that I wanted to be a participant as well in the workshop just to really feel it because it's, I think like being up here it's really hard to even imagine, like I think you said it too imagine how to come up with something like this I'm just shocked and blown away by what you've created but it's when you're in it when you're in that flow you have the ability to come up with so many cool things thank you for sharing that would you like to share something? for me it was nice to discover that actually I'm creative I just made the team for it on the atmosphere so it was a nice discovery I thought I'm not this creative no problem, no problem yeah it's like the atmosphere the environment and where you are is or that can have the ability to unlock whatever that creativity inside of you so I'm glad that came out of you today and also yeah it really did, I love this the Bob I love it, do you want to share something? I love the icebreaker at the beginning that was where you could have heard that icebreaker before then what's your job and what's the DM like I wrote that on that actually and then I really liked that we got a lot of new ideas with the Crazy 8 and then we found that some of the ideas were a bit similar and then we could let go of that it was just our idea and as long as we were in the group we were just developing the Bob together and then adding a little bit from all of them that's so cool, that's a really cool discovery that you're all aligned and have already had the same thing, that's cool thank you so much everyone we did this, we have finished our design thinking workshop maybe it's something that you take with you if you're running workshops maybe you can do this some time or even you Chris or whatever just thank you so much for participating in it, for being here we had so much fun also thank you Tim for being here too it was really great to have your input and your help and everything but for now we're done, we're literally finished I have my last slide I think where it says that's it for today my lovely human that's so nice to watch back on no really that was so much fun and as you could see there were so many nice concepts and prototypes and laughter this is the end of the workshop but we have a special treat because we always like to end our workshops on a very very strong note and we want to make them impactful and memorable so we asked our participants to close their eyes and we brought them something very special have a look so you can open your eyes we're all going to get one of our workshopper goodie bags for your participation you can open all your eyes now this is just a little thank you this is manic I can't like that Mrs. Claus, holy cool it's coming thank you, Mrs. Claus is actually coming to life here we go thank you so much for being here this is chaos no problem thank you but yeah that's really it everyone give yourselves a big round of applause we did it well done and that's it if you've made it till here then thank you thank you so much for watching we put so much effort into it and we really really wanted this to be valuable for you make sure you check out the resources that are available in the comments section below download them use them and use this training going forward as an introduction to design thinking or use it as a training for clients or for other people just wanting to learn about the design thinking process if you have any questions about this video make sure to leave them in the comments section below and we will answer them for you and if you like videos like this then you want to learn more about workshopping and facilitation then be sure to subscribe to our channel thank you so much for watching, I'll see you next time bye bye leave me be identifying plates as my new job