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Published on Nov 14, 2017
There are three fundamental challenges in interacting with the applications and services running behind intelligent personal assistants (IPAs): 1) application/service discovery, 2) learning what these applications can do, and 3) limited information flow into the apps/services. This same challenges manifests itself in all AI enabled systems. For example, users do not know what skills/apps exists that can handle their requests and they also do not know how to interact with those skills/apps in a natural way. Additionally, these systems have limited ability for contextual conversational understanding. We discuss these issues and explain what is needed to truly understand the user’s intent and serve the most relevant answer for the user’s request.